Tag: Boston Globe

The Globe partners with ProPublica and public radio in its push into Rhode Island

On By Dan KennedyIn Media

The Boston Globe’s Rhode Island vertical today features an investigative report from ProPublica and The Public’s Radio (formerly Rhode Island Public Radio) on “whether failures in Rhode Island’s 911 system are costing lives.” ProPublica stories are licensed under Creative Commons, which means that anyone can republish them for free as long as they give credit. (It’s a little more complicated than that, but not much.)

But if you go to the ProPublica version of the story, you’ll see a note that it was “co-published” with the Globe, which suggests some sort of exclusive arrangement — or at least a head’s-up. (The Public’s Radio version is here.) I asked Globe editor Brian McGrory to explain. His emailed answer:

We’ve got a good relationship with ProPublica. Its editors were kind enough to see if we had interest in co-publishing this story, an important look at a flawed system. We were delighted to do it. and it’s getting significant readership. We’ll keep looking for other opportunities to collaborate in Rhode Island, adding to the work of the three excellent reporters that we have on the ground.

Smart move by the Globe, as it was an easy way to get access to an important investigative story as well as to give a boost to its Rhode Island initiative. There is nothing to stop The Providence Journal or other news organizations from publishing the story, but it doesn’t seem likely given that the Globe, ProPublica and The Public’s Radio have already run it.

I also asked McGrory if he could say what region the Globe might target next as part of what looks very much like an effort to expand its digital footprint in various underserved parts of New England. Not surprisingly, he demurred — and, of course, it’s possible that no decisions have been made.

Talk about this post on Facebook.

Advertisements

The Globe’s URL for its Rhode Island vertical offers some intriguing hints

On By Dan KennedyIn Media

Is taxonomy destiny? Less than two weeks after GateHouse Media’s Providence Journal laid off a reported six journalists, The Boston Globe has unveiled a new online vertical for its expanded Rhode Island coverage. And the URL is intriguing. Rather than going with bostonglobe.com/metro/rhode-island, the address is bostonglobe.com/metro/new-england/rhode-island (emphasis added).

The Globe’s move into Rhode Island has prompted speculation that other regions might be targeted as well. And, as it turns out, there is a New England vertical on the site, although it doesn’t seem to be listed anywhere. You have to type it in. Who knew?

The great irony would be if the Globe made a move into Worcester, where GateHouse just laid off about six journalists at the daily Telegram & Gazette and the weekly Worcester Magazine. In 2014 then-new Globe owner John Henry sold the T&G to a Florida chain after reportedly assuring staff members that he would keep the paper if he couldn’t find a local buyer. Henry later told me he only remembered promising that he wouldn’t sell to GateHouse — which, of course, ended up with the paper anyway.

In any case, it seems that the Globe has built a system that would easily accommodate future expansion.

Talk about this post on Facebook.

Some perspective on the Globe’s digital landmark

On By Dan KennedyIn Media
Outside the Globe’s Taunton printing plant. Photo (cc) 2018 by Dan Kennedy.

I’m going to be talking with Barbara Howard on WGBH Radio (89.7 FM) this afternoon about the news that The Boston Globe now has more paid digital than print subscribers — a significant landmark that has nevertheless led to some head-scratching among those who are wondering what it means.

The news was reported earlier this week by Don Seiffert of the Boston Business Journal. Joshua Benton took note of the moment at the Nieman Lab:

The Globe has been lucky to have an attractive market with higher-than-average education and income; it’s been smart to keep cuts to the newsroom smaller than what its peers have. And it’s also still a good newspaper — something that’s harder to say about other metros that have been cut to the marrow.

Here’s some perspective. A lot of us thought that the Globe was the first large regional daily cross this particular line. (Our national newspapers, The New York Times, The Wall Street Journal and The Washington Post, have been selling more papers online than in print for quite some time.) That’s not quite true. As I was researching another story, I discovered that the Arkansas Democrat-Gazette beat the Globe to it. But there are some unusual aspects to the case of the ADG, which I’ll be writing about next week.

I think it’s safe to say that the head-scratching comes about from a suspicion that the Globe’s supposed digital success is really more a sign of print failure. And there’s no question that the Globe’s print operation is on life support. But the digital accomplishment is real.

Take a look at Seiffert’s chart. In June 2016, the Globe had 67,429 digital-only subscribers and 135,231 print subscribers, for a total of 202,660. By March of this year, the numbers were 112,241 digital and 98,978 print for a total of 211,219. That’s an overall increase of 8,559 paid subscribers. And though digital doesn’t bring in as much as print, it’s still real money — especially with the Globe’s unusually high digital rate of $30 a month once initial discounts have worn off.

Not only has the Globe under John Henry’s ownership maintained its quality better than most major metros, but its user experience, if not great, is at least good enough. It’s also in the midst of transitioning to The Washington Post’s Arc content management system, and though there appear to be a few bugs to work out, we paying customers should expect to see an improving digital product in the months ahead.

But no, print is not doing well. If you want to go back to the Globe’s heyday in the 1980s early 1990s, the paper at one time sold more than 500,000 papers on weekdays and more than 800,000 on Sundays. As recently as the fourth quarter of 2015, weekday print circulation was still 143,348 and 255,735 on Sundays. Now, in addition to that 98,978 figure for weekdays, Sunday is just 172,067. (Figures from the Alliance for Audited Media.)

What happened is no different from what’s happening anywhere, except that there were some special circumstances with the Globe. First, in early 2016, the Globe changed home delivery vendors, with disastrous results. The paper was able to recover fairly quickly by switching back to the original vendor. But then came the opening of the new, not-ready-for-prime-time Taunton printing plant in mid-2017, and it was months before printing and distribution returned more or less to normal.

Unreliable delivery and the high cost of a print subscription ($1,000 a year) no doubt helped drive a lot of customers to digital-only. In the long run, that’s going to benefit the Globe, especially given how cheap it is to add digital subscribers. But since print readers remain more valuable than digital subscribers, moving toward an all-digital future more quickly than is absolutely necessary results in money left on the table.

Talk about this post on Facebook.

John Henry and the Everett casino

On By Dan KennedyIn Media
Photo (cc) 2019 by Dan Kennedy

There is a ridiculous quantity of media news to sift through this morning. I just want to make a brief comment about The Boston Globe’s report that publisher-owner John Henry twice tried to buy the Everett casino.

Newspaper owners can do what they like. The Globe already has the challenge of covering Henry’s Red Sox, and The Washington Post must negotiate owner Jeff Bezos’ ownership of Amazon. Patrick Soon-Shiong, the billionaire surgeon who owns the Los Angeles Times, is an entrepreneur who’s been involved in his share of controversies. Corporate chain owners have their own business entanglements.

Still, casinos are a miserable, contentious business. We should all be glad that Henry stayed out of it — and I wish he’d realized even before making an inquiry that it would put his journalists in a difficult position.

Talk about this post on Facebook.

The subscription lines cross at The Boston Globe

On By Dan KennedyIn Media

This is a pretty big deal. Don Seiffert of the Boston Business Journal reports that The Boston Globe now has more digital than weekday print subscribers — the first regional paper in the country to claim that distinction. (I’m among the people he quotes.)

Print subscribers are still more valuable. Not only do they pay more, but print ads are worth much more than commodity digital advertising. But if the Globe can get to the point over the next few years at which it can dump print, it will save a ton of money that it now spends on what is essentially a 19th-century manufacturing and distribution operation.

Talk about this on Facebook.

 

Why the Globe’s pullback on the Kraft video is a mistake

On By Dan KennedyIn First Amendment, Media

The Boston Globe has dropped out of the legal battle for the Robert Kraft sex video, according to Deadspin. In a statement, the Globe said it no longer had any interest in obtaining the video since Florida authorities had backed off their original claim that human trafficking was involved. The statement said in part:

Authorities have now said the charges against Robert Kraft are not part of a human trafficking case. While we still have an interest in video from outside the spa, we’ve decided to focus our energy on the famously weak public records laws of Massachusetts.

Here’s the problem. Florida’s public records law is well-known for its all-encompassing nature, and that’s good for open government and a free press. Though it’s true that no one needs to see the video outside the criminal justice system, any chipping away of free press rights could have unanticipated negative effects somewhere down the road.

Bad move. Fortunately, about 20 other news organizations continue to seek the video.

Talk about this post on Facebook.

Globe: Comments were killed because of ‘personal attacks,’ not criticism of John Henry

On By Dan KennedyIn Media

Update: The Globe sent the following statement at 2:21 p.m.:

BGMP [Boston Globe Media Partners] uses a third-party service for comment moderation called ICUC. Readers post comments and also flag inappropriate ones for review. If a comment flagged for review doesn’t conform to our guidelines, ICUC will block it.

These comments were removed because they included personal attacks on an individual, which is a violation of our comment guidelines. While our guidelines allow for more leniency against public figures, attacks against a person’s morality (for example, the use of “Liar-in-Chief”) are against our standards.

Based on the “Liar-in-Chief” example, it sounds like the problem was related to criticism of President Trump rather than of John Henry. I’ve done some editing below to reflect the tone of the statement.

Original item (with edits): The Red Sox’ visit to the White House, scheduled for later today, has put The Boston Globe in an awkward position: Globe publisher John Henry is also the principal owner of the Red Sox, and a number of observers have called on the Sox to cancel given that manager Alex Cora, who is Puerto Rican, and the team’s players of color are all taking a pass.

The controversy has spilled over into the comments on the Globe’s website. If you take a look at any of the stories about the visit (like this one), you’ll find multiple examples of comments that have been blocked. We may assume that many of those comments contained racist content. At least three, though, were harshly critical of Henry but otherwise inoffensive.

Two were sent to me by “Sam the Man,” an anonymous commenter who used what appeared to be his real name in communicating with me. I grabbed the third comment myself — it struck me as similar to the first two, and I was wondering whether it would be blocked. It was. Here they are:

• From “Sam the Man,” Sunday, 5:17 p.m.: “True that, but I have less respect now for Henry, who has set up a divisive situation by agreeing in that there is now a racial division on the team. Henry should back off, and if he doesn’t he’s no better than Trump butt-kisser Kraft.

“Henry should call the whole thing off. To go is to play into Trump’s hands as well as weaken the team.

“Alex, you are a true leader.”

• Also from “Sam the Man”: “John Henry: Call off this trip to visit the Liar-in-Chief. The trip will be manipulated by Trump, will hurt racial harmony on your team, and will send a bad message to our citizens. Be a leader, support your manager.”

• From “Thoughtful1,” Monday, 4:54 p.m.: “Note to John Henry: actions speak louder than words. Your newspaper condemns Trump’s divisive policies but now you are going to kiss his ring. You condemned the alleged racism of Tom Yawkey but where you have a chance to make a statement about the bigoted rhetoric of the President of the United States, you have chosen to back off.”

Globe vice president and spokeswoman Jane Bowman sent me this statement earlier this morning:

We value our subscribers who further discussions about stories and topics by posting comments representing a variety of viewpoints. The Globe moderates comments in order to allow our well-informed community of readers to hold civil discussions that move ideas forward in a productive way.

It’s notable that, on Monday, the Globe published a column by Adrian Walker that was quite tough on Sox management. Walker interviewed Sox chief executive Sam Kennedy and pointed out that Henry owns both the Globe and the Red Sox. Walker concluded his column with this:

Henry once spoke of being “haunted” by the legacy left by Yawkey, the last owner to bring a black player to his team. That statement came in the course of announcing the team’s correct and unpopular decision to have Yawkey’s name removed from the home of Fenway Park.

Now the “white” Sox are going to the White House, while their manager and most of their teammates of color sit home in silent but unmistakable protest.

I think someday that will prove haunting too.

I don’t think the Globe’s comments (or those of most other newspapers) are especially well managed. I’ve long argued that if you’re not going to screen every comment before it goes up, then you shouldn’t have comments at all. I think newspapers ought to consider a real-names policy, too.

But if you’re going to have them, you certainly need to take steps to ensure that non-crazy comments that are critical of the paper’s owner don’t get taken down — even if that’s not actually the reason they were deleted.

Talk about this post on Facebook.

The Wall Street Journal takes on the local news crisis

On By Dan KennedyIn Media

Wall Street Journal reporters Keach Hagey, Lukas I. Alpert and Yaryna Serkez weigh in today with a comprehensive overview of the crisis threatening local newspapers — a crisis that contrasts with the relative good health of the three national papers, The New York Times, The Washington Post and the Journal.

It’s well worth reading, even if there’s nothing especially new. Two quick observations:

1. Although the story pays lip service to the harmful effects of chain ownership, it doesn’t quite get at the fundamental problems: the debt amassed to build the chain, the lack of investment in technology, and the drain created by having to export a good chunk of revenues to some distant corporate headquarters.

2. The Journal also calls The Boston Globe a “notable outlier” among regional papers for its relative success in building digital subscriptions and maintaining a decent-size newsroom. The obvious if unmade argument is that other papers could do the same with committed local owners.

Globe owner John Henry is not perfect, but MediaNews Group (the new name for Digital First Media), Gannett or GateHouse would likely have cut the newsroom of roughly 220 people by another 100 or so.

Talk about this post on Facebook.

The Globe gets ready to sail its Arc into Rhode Island

On By Dan KennedyIn Media

Big changes are coming for Boston Globe digital subscribers, not to mention staff members. Over the next few weeks, visitors to BostonGlobe.com will be driven to Arc, the paper’s new content-management system, according to an email to the staff from senior product manager Eric Westby. The email was passed along by a trusted source who asked to remain anonymous.

The Globe is licensing Arc from The Washington Post, where the CMS was developed.  As a Globe subscriber, I’m hoping for a consistent user experience across all platforms, web, tablet and phone, as is the case with washingtonpost.com and its “classic” (black) apps. The Globe unveiled an Arc-based mobile app last fall, but it remains underdeveloped. Among other things, you still can’t swipe horizontally through articles on the iOS version. (I’m told that you can if you’re an Android user.)

The final steps toward adopting Arc come at the same time that the Globe is making a digital push into Rhode Island, hiring three veteran reporters (so far) at a time when The Providence Journal is being decimated by GateHouse Media, its corporate chain owner. Improved digital platforms should help with that push — but only if the Globe really commits to getting Arc right.

The full text of Westby’s email follows.

Dear Colleagues,

A quick update on the upcoming Arc CMS launch. We’re happy to report that our Arc beta test has been a success, and we’ll be ending the test and moving BostonGlobe.com visitors to an Arc-driven site beginning April 22. Our plan is to transition the bulk of our traffic from Méthode to Arc gradually over the course of that week. Visitors will be randomly assigned to the Arc group in stages, with all traffic driven to Arc by Friday, April 26. Two things to note:

    • The plan is for the redesigned Globe.com homepage and the sports section front to follow one week later, in order to mitigate any potential workflow or technical issues at launch. Our current plan is to move these two critical pages from Méthode to Arc on or about May 1.
    • With this launch, we will have effectively moved BostonGlobe.com to a sleeker, more modern, and more flexible design, one that’s built for our future and run with the best system in its class. You’ll still notice an odd page here and there in the old site layout: Today’s Paper, Crosswords, Author pages, etc. We will be transitioning these pages one at a time in the weeks ahead, both to account for variables with the coding and to ensure our readers don’t lose any functionality during this important transition.

Articles will continue to be written and edited in Méthode for now, with the move to Ellipsis (Arc’s article authoring tool) soon to follow. This rollout will be a phased approach that will require training and careful planning. You’ll be receiving more information on the Ellipsis rollout soon.

There will no doubt be bugs to squash, but this launch will mark a major milestone in our Arc rollout.

All the best,

Eric Westby
Senior Product Manager, BostonGlobe.com

Talk about this post on Facebook.

About that pissy column in (and out of) The Boston Globe

On By Dan KennedyIn Media

In case you missed it, “Beat the Press” last Friday took on The Boston Globe’s twice-edited, thrice-published, once-deleted column by freelancer Luke O’Neil in which he initially wrote, “One of the biggest regrets in my life is not pissing in Bill Kristol’s salmon.” Also, interim editorial-page editor Shirley Leung spoke with “Boston Public Radio” and O’Neil gave an interview to WGBH News.

To me, the puzzle is how this ever got published in the first place. If that obvious lapse could have been avoided, not only would the Globe have spared itself quite a bit of embarrassment, but O’Neil wouldn’t have been hung out to dry on social media. O’Neil doesn’t exactly seem contrite, so maybe he thinks this has all been good for the brand.

Talk about this post on Facebook.