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Globe columnist Kimberly Atkins Stohr calls for the return of the public editor

Boston Globe columnist Kimberly Atkins Stohr calls for the return of the ombudsperson, sometimes known as the public editor — an in-house journalist who holds their own news organization to account. As she observes, at one time such positions were common at large media outlets such as The Washington Post, The Boston Globe and The New York Times.

They were eliminated, for the most part, when financial pressures made such a position seem like an unaffordable luxury. But as Stohr argues, with the Times and the Globe once again profitable and growing, “They can easily bring them back as a signal that they value public trust.” (Note: Stohr interviewed me.)

I suggested the Globe bring back its ombudsperson last spring after the paper published an extensive correction about a story involving top executives at the MBTA who were reportedly working from distant locales. Instead, the Globe fired the lead reporter, Andrea Estes, and has never really offered an explanation as to what went wrong. Estes, a respected investigative journalist, is now working at the Plymouth Independent, a new nonprofit edited by Mark Pothier, himself a former top Globe editor.

As far as I know, the only major news organization that still has a public editor is NPR, where those duties are carried out by Kelly McBride, who’s also senior vice president at the Poynter Institute. Meanwhile, as Stohr writes, the Times is increasingly under fire on social media from liberal critics who complain that the paper normalizes Donald Trump by treating him like a typical presidential candidate rather than as someone facing 91 criminal charges who attempted to foment an insurrection. I largely share that critique, although I think some of it is overblown.

The presence of a public editor, Stohr writes, “can help journalists be more self-aware while not placing the burden of public criticism on individual reporters, who are usually not in a position to make the sort of organization-wide changes that are often necessary to restore public confidence.”

The public editor was not a perfect institution by any means. Partly it depends on the skill of the person doing it. The Times’ next-to-last public editor, Margaret Sullivan, was the best I can think of, and Stohr quotes a post Sullivan wrote on Twitter/X arguing that the Times needs to bring that position back. Partly it depends on how willing top editors are to provide access. (Sullivan, who still writes media criticism for The Guardian and her own newsletter, is now executive director at the Craig Newmark Center on Journalism Ethics & Security at the Columbia School of Journalism.)

But there are certain things an in-house critic can do that an outside commentator can’t. A public editor has the time to dig deeply and, if they have the cooperation and support of the top leadership, can make a real contribution in helping the public understand why certain decisions are made. And, sometimes, what the story was behind mistakes and misjudgments.

More: There is still an Organization of News Ombudsmen, though I don’t know how active it is. If you look at the U.S. members, you’ll see that most of them hold titles like “managing editor for standards.” I should have noted that PBS has a public editor, Ric Sandoval-Palos.

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The Andrea Estes saga leads the list of most-read Media Nation posts in 2023

Photo (cc) 2020 by Busdriver666

It’s time once again to take a look at the state of Media Nation and share the most-read posts of the past year. It’s a little complicated this year — in late July, I moved the blog from WordPress.com to WordPress.org, and the numbers for January through July look different when compared to August through December. It seems to be an apples-and-oranges problem, but I can’t put my finger on it. Given that, I’m going to list the top five for the first seven months and the top five for the last five months. Presumably it will be easier to figure it out next year.

January-July 2023

1. Andrea Estes has left the Globe following an error-riddled story about the MBTA (May 4). One of The Boston Globe’s top investigative reporters was fired after the paper erroneously reported that three top managers at the MBTA were living in distant locations when in fact they were in the Boston area. Six others really were working remotely. The Globe has still not disclosed what went wrong, and, by fall, Estes was working at the Plymouth Independent, a well-funded nonprofit with some prominent Globe alumni.

2. Liz Cheney for speaker (Jan. 3). With the dysfunctional House Republicans unable to agree on a speaker, I suggested that a bipartisan coalition turn to Cheney, a hard-right conservative who had nevertheless endeared herself to some Democrats with her service on the House committee that investigated the role played by Donald Trump and others in the failed insurrection of Jan. 6, 2021.

3. An ombudsman could have explained what went wrong with the Globe’s MBTA story (April 28). Following a lengthy correction to Andrea Estes’ story about the MBTA, I urged that the Globe, as well as other news organizations, bring back the ombudsman’s position, something that nearly all news organizations had abandoned over the past 10 years. Sometimes called the public editor, the ombudsman’s role is to act as a reader advocate and look into problems with coverage, standards, tone and other matters.

4. Globe editor Nancy Barnes tells her staff she’s working to unravel the MBTA fiasco (May 4). We’re still waiting — although, to be fair, Estes’ decision to file a union grievance may make it difficult to go public with any information about what went wrong, and who was to blame, in that botched MBTA story.

5. Why the Internet Archive’s copyright battle is likely to come to a very bad end (March 21). We all love the Internet Archive. In my view, though, it’s heading down a very bad road, claiming the right to copy and lend books without first reaching a licensing agreement with the publishers, as every other library does. Early indications were that the courts would not look kindly upon the Archive’s arguments, and I doubt that’s going to change. There are many negative observations I could make about copyright law, but it is the law.

August-December 2023

1. The late Matthew Stuart’s lawyer blasts the Globe (Dec. 6). After The Boston Globe published its massive overview of the 1989 Carol Stuart case, Nancy Gertner, who had been the late Matthew Stuart’s lawyer, took to GBH Radio (89.7 FM) and blasted the Globe for suggesting that Matthew may have been directly involved in fatal shooting Carol Stuart, the wounding of her husband, Charles Stuart, or both. (A brief synopsis: Charles Stuart, who had planned the murder, blamed the shootings on “a Black man,” turning the city upside-down for weeks, and then finally jumped to his death off the Tobin Bridge as police were moving in.) Several days after Gertner’s remarks, Globe columnist Adrian Walker, who worked closely on the project and narrated the accompanying podcast, appeared on GBH to defend the Globe’s reporting and assert that the paper did not draw any conclusions about Matthew Stuart’s role.

2. The Globe announces expanded regional coverage of Greater Boston (Sept. 6). The Boston Globe is among a tiny handful of regional newspapers that are growing and hiring — and the paper took another step in September by announcing more coverage in Cambridge, Somerville and the suburbs. The Globe already has bureaus in Rhode Island and New Hampshire. Good news all around, although it’s no substitute for detailed coverage of local government, schools, development and the like. Some communities are now being well-covered by startup news outlets, most of them nonprofit; others, though, have little or nothing.

3. A devastating portrayal of Elon Musk raises serious questions about capitalism run amok (Aug. 23). The world’s richest person was unavoidable in 2023, mainly for his destruction of Twitter, the plaything he bought the previous fall. Ronan Farrow, writing in The New Yorker, took a deep dive into Musk’s life and career, describing him as an out-of-control egomaniac with scant regard for safety at SpaceX and Tesla, his grandiosity fed by what may be his overindulgence in ketamine. Walter Isaacson’s biography of Musk got more attention, but Farrow delivered the goods.

4. More evidence that Woodrow Wilson was among our very worst presidents (Oct. 9, 2022). Why this post from 2022 popped up is a mystery to me, but it’s nevertheless heartening to see that Wilson’s reputation continues to disintegrate. I shared a New York Times review of a Wilson biography by Adam Hochschild. The reviewer, Thomas Meaney, wrote that the book deals mainly with Wilson’s “terror campaign against American radicals, dissidents, immigrants and workers makes the McCarthyism of the 1950s look almost subtle by comparison.” And lets not forget that Wilson was also a vicious racist.

5. Nobel winner weighs in on a shocking police raid against a newspaper: ‘It’s happening to you now’ (Aug. 12). One of several posts I wrote about a police raid of the offices of the Marion County Record in rural Kansas as well as the homes of the publisher and a city official. Publisher Eric Meyer’s mother, Joan Meyer, still involved in the paper at the age of 97, died the next day, apparently because of stress. “It’s happening to you now,” said Maria Ressa, the Filipino journalist who won the 2021 Nobel Peace Prize for her courageous resistance to her own country’s authoritarian regime. The ostensible reason for the police department’s thug-like action involved supposedly confidential driver’s records belong to a local restaurateur; more likely, it involved the paper’s investigation of Police Chief Gideon Cody’s alleged misconduct at his previous job. Two months after the raid, Cody resigned.

This might be my final post of 2023. Thank you, as always, for reading. And I wish all of you health and happiness in the year ahead.

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That was quick

Former Boston Globe reporter Andrea Estes, now with the Plymouth Independent, a brand-new nonprofit, breaks a story that results in the resignation of a town official. Click here for the backstory on Estes’ departure from the Globe.

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The Plymouth Independent, a nonprofit stocked with Boston Globe veterans, goes live

The Plymouth Independent, a high-profile nonprofit news project, has made its long-awaited debut. The site right now is leading with a story by former Boston Globe reporter Andrea Estes on the town’s affordable housing crisis.

Estes is just one of several Globe folks involved in the site: the editor, Mark Pothier, was a high-ranking editor at the Globe, and Globe veteran Walter Robinson is listed as an adviser to the board. Estes is one of two staff reporters; the other is Fred Thys, formerly of WBUR Radio and VTDigger.

Notably, the Independent has a social media presence on Facebook, Instagram and LinkedIn, but not on X/Twitter. I’m sure we’re going to see more and more of that. It’s also one of two nonprofit news sites to launch in Eastern Massachusetts this month, along with The Belmont Voice.

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CommonWealth Beacon reports new details on Andrea Estes’ firing by the Globe

Photo (cc) 2022 by Dan Kennedy

CommonWealth Beacon has just published a story by its editor, Bruce Mohl, shedding some light on an exceedingly strange episode from earlier this year: The Boston Globe’s decision to fire veteran investigative reporter Andrea Estes after the paper published a story reporting that three top MBTA managers were living far from Greater Boston when in fact they made their homes in the local area. The story, on which Estes had the lead byline, reported that nine T officials had such an arrangement; in fact, it was six. The Globe had to run several corrections as a result.

Mohl reports that the errors in the story came about because the managers themselves were not allowed as a matter of policy to speak with the press without permission, and that they thought the MBTA public relations office was going to respond on their behalf — but the Massachusetts Department of Transportation (MassDOT) ordered the T to stay silent. Mohl writes:

At the MBTA, workers are advised not to talk to reporters, leaving that job to public relations officials. But in this instance the MBTA public relations officials, on orders from higher-ups at the Massachusetts Department of Transportation, ignored calls from Estes seeking to verify the information she had gathered. The result was a story that unfairly tarred at least three employees at the MBTA and caused the firing of Estes.

Disclosure: I’m a member of CommonWealth’s board of advisers.

This entire saga has been weird, and though Mohl’s story answers some of the outstanding questions, it doesn’t answer all of them. Why would MassDOT not allow the T to defend its own employees? Why was Estes fired if she wasn’t entirely at fault? In addition, editor Nancy Barnes said there would be some public accountability after Estes left the Globe, but Mohl suggests that may have been derailed by a pending arbitration hearing sought by Estes.

A further indication that at least some of Estes’ peers believe she was wronged came when she was hired recently as a staff reporter by the Plymouth Independent, a fledgling nonprofit edited by Mark Pothier, until recently a high-ranking editor at the Globe, and advised by Globe legend Walter Robinson. “Having her on staff sends a strong message about the kind of serious journalism we plan to do,” Pothier said in a press release announcing her hiring.

Thanks to Mohl’s digging, we now know more than we did. I still hope the full story comes out at some point.

Earlier:

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The Plymouth Independent hires Andrea Estes, citing her ‘unparalleled’ skills

Investigative reporter Andrea Estes, who was fired by The Boston Globe in May following a report about management problems at the MBTA that contained several significant errors, has been hired as a staff reporter by the Plymouth Independent, a new nonprofit news organization.

The press release announcing her hiring quotes Independent editor Mark Pothier, who was until recently a top editor at the Globe, praising Estes fulsomely: “Andrea’s talent for rooting out important news is unparalleled. There’s a well-worn saying about sunlight being the best disinfectant, but it holds true. And I’m confident she’ll bring a lot of sunshine to town. Having her on staff sends a strong message about the kind of serious journalism we plan to do.”

Also involved with the Independent is the legendary Globe reporter Walter Robinson, still an editor-at-large at the Globe.

Although the MBTA story that apparently led to Estes’ departure contained a number of problems, the Globe has never explained what went wrong, what Estes’ role was, and who else might have been responsible, either in whole or in part. By bringing Estes to the Independent, Pothier and Robinson have signaled their support for someone with a long track record of outstanding work.

Earlier:

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A smart analysis of Andrea Estes’ ‘compelling and consequential’ career

Scott Van Voorhis offers some important context about Andrea Estes’ departure from The Boston Globe. In his Contrarian Boston newsletter, Van Voorhis calls her work “compelling and consequential,” and observes that her reporting uncovered a kickback scheme that resulted in a federal prison term for former House Speaker Sal DiMasi and exposed the $300,000-plus salary of Methuen’s now-former police chief.

The current controversy involves two lengthy corrections the Globe published after an Estes-bylined story reported that nine top MBTA managers were working remotely. According to the corrections, the actual number was six, and there were other problems as well. Van Voorhis writes that “to pin the alleged mistakes in the story solely on Estes seems grossly unfair. Where was her editor? And with the prominent play the Globe gave to the story, there surely were other editors involved in at least reviewing the piece.”

Globe editor Nancy Barnes has told her staff that she’s “working to unravel all of this,” adding: “We will hold ourselves accountable for our mistakes because trust is so essential to us as journalists.”

Earlier:

Globe editor Nancy Barnes tells her staff she’s working to unravel the MBTA fiasco

Boston Globe editor Nancy Barnes has told her staff that the paper plans to offer an explanation about what went wrong with former reporter Andrea Estes’ story about MBTA managers who work remotely. Her email was passed along to me by a trusted source and closes with this:

Finally, I want to acknowledge the concerns individuals have raised about the multiple corrections in the recent MBTA story about executives living remotely. I am still working to unravel all of this and so there is not a lot I can say publicly for now except this: We will hold ourselves accountable for our mistakes because trust is so essential to us as journalists

This is good news and sends exactly the right message. Barnes took over for Brian McGrory just a few months ago, and this is her first public crisis. I look forward to reading the Globe’s account of what happened.

Earlier:

Andrea Estes has left the Globe following an error-riddled story about the MBTA

Photo (cc) 2022 by Dan Kennedy

Update: Globe spokeswoman Heidi Flood confirmed this morning that Andrea Estes “no longer works at the Globe.” I have edited the headline to reflect that.

Update 2: Globe editor Nancy Barnes has told her staff that she’s working to unravel what went wrong.

Boston Globe reporter Andrea Estes, an investigative journalist whose recent error-riddled story about absentee managers at the MBTA led to a lengthy correction, has disappeared from the Globe’s online staff directory. You can still find her official Globe listing, though. She’s described as a “former reporter,” and her bio begins: “Estes was an investigative reporter specializing in government accountability.”

On Wednesday evening I sent an email to Globe spokeswoman Heidi Flood asking, “Has Andrea Estes left the Globe?” Flood’s response: “Thanks for reaching out. The company does not comment on personnel matters.” I also emailed Globe editor Nancy Barnes, who did not respond. I tried emailing Estes at her Globe address earlier this morning, and it bounced back.

It seems pretty clear that Estes is gone. And though no reason has been given, her most recent story, which led the Sunday paper on April 23, has proved to be an embarrassment for the Globe. The idea that some of the T’s leading executives were working virtually from distant places while bus drivers, subway operators and maintenance workers were putting themselves on the line every day was enraging. Here’s the heart of her story, which comes from a PDF of the print edition:

The MBTA is facing an unprecedented crisis of confidence in its service, punctuated by slow trains, endless delays, and gruesome accidents. Yet, many top T managers live far from the troubled system they’re trying to rescue and some are rarely seen in person by their employees. A Globe review has found that nine senior managers (including one who has left the agency) have a primary residence more than 100 miles from the nearest T station — and some much farther.

The story was later revised to cut that number from nine to six, and was appended with a lengthy correction:

Earlier versions of this story incorrectly reported that three MBTA managers live primarily in homes far from the T’s service area. Dennis Lytton, the deputy safety chief, has an apartment in Brighton and says he has not worked remotely since starting the job in February. Michele Stiehler, the T’s chief of paratransit, lives in Boston and walks to work. Jennifer Tabakin, who oversees the T’s South Coast Rail project, also has a home in Boston within walking distance of T headquarters. In addition, the story incorrectly reported that Ronald Ester’s “primary residence” is in Chicago; Ester said he considers his home in Massachusetts as his primary residence.

Estes’ story led to an editorial that has now also been appended with a correction. That correction includes a wrinkle that doesn’t appear in the one attached to Estes’ article: “The original editorial also incorrectly stated where Dennis Lytton, an MBTA safety official, was when reached by reporters. He was in Boston.” Estes’ original story said, “When contacted by the Globe recently, Lytton, who makes $175,000 a year, said he was home in Los Angeles at the time.” That sentence was deleted from the revised version.

Reporters make mistakes. We’ve all had corrections appended to our work. But to level such a serious accusation against three MBTA managers by name and then have to retract it is unusual.

As for Flood’s comment that the Globe doesn’t comment on personnel matters, I would note that there have been a number of prominent situations in the past when people have been fired, pushed into leaving or suspended, and the paper has gone into considerable detail in telling its audience what happened. We all know who they are, and I’m not going to drag their names into this.

I wrote last week that the Globe should have an ombudsman — an in-house reader advocate paid to look into fiascoes like this and write about them. At one time, many news outlets, including the Globe, had such a person on their staffs, but that’s pretty rare these days.

Even in the absence of an ombudsman, though, the Globe still owes us an explanation of what went wrong, and it should be published in a prominent spot.

An ombudsman could have explained what went wrong with the Globe’s MBTA story

A Red Line train at Charles/MGH. Photo (cc) 2018 by Eric F. James.

There was a time when many major news organizations, including The Boston Globe, had an ombudsman — a reader advocate who would report on the inside workings of the newsroom when problems arose.

Well, I’d really like to know what happened with the Globe’s reporting on MBTA managers who live far from Boston. The story was written by Andrea Estes and led Sunday’s print edition. It told a pretty compelling tale of inequity, with subway operators, bus drivers, maintenance workers and others required to show up to work every day while some of the agency’s top executives checked in from distant locales.

Trouble is, the story has now been appended with this:

Correction: Earlier versions of this story incorrectly reported that three MBTA managers live primarily in homes far from the T’s service area. Dennis Lytton, the deputy safety chief, has an apartment in Brighton and says he has not worked remotely since starting the job in February. Michele Stiehler, the T’s chief of paratransit, lives in Boston and walks to work. Jennifer Tabakin, who oversees the T’s South Coast Rail project, also has a home in Boston within walking distance of T headquarters.

Estes is a fine reporter who’s done a lot of important work, and it does appear that absentee executives really are a problem at the MBTA — but not these three. I think the Globe owes us an explanation. An ombudsman could have told that story.

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