Tag: John Henry

The Worcester Sun charts a path from digital to paid print

Worcester Sun co-founders Fred Hurlbrink Jr., left, and Mark Henderson.
Worcester Sun co-founders Fred Hurlbrink Jr., left, and Mark Henderson.

Previously published at the Nieman Journalism Lab.

Mark Henderson is certainly not the first person to launch a hyperlocal website in the shadow of the daily newspaper that used to employ him. Nevertheless, his ideas about how to build the site into a sustainable business are unorthodox enough to merit attention.

Henderson, a former executive with the 150-year-old Telegram & Gazette of Worcester, Mass., unveiled the Worcester Sun in August. From the start, the Sun’s content has been protected behind a hard paywall of $2 a week. There are no discounts; if you want to subscribe for a year, it will cost you $104.

Once the Sun has attracted a critical mass of paid digital subscribers (Henderson won’t reveal the magic number except to say that it’s well short of 1,000), he’ll add a Sunday paper for $1 a week, perhaps as soon as next spring. Print matters, Henderson says, because that’s still where most of the advertising is.

“If you’re going to start something new, monetizing digital is tough,” says Henderson. “And you can’t look at print as a medium without understanding that there is a ton of money still to be made there. Especially in Sunday print. We could use Sunday print to boost us into the stratosphere, to get us into a stable orbit where we can launch other things.”

Bootstrapping paid digital to break into paid print? Matt DeRienzo, interim executive director of Local Independent Online News (LION) Publishers, says he’s skeptical but intrigued. “Sunday print is going against the grain. There’s a lot of reasons the cards are stacked against them,” says DeRienzo, the former editor of Digital First Media’s Connecticut publications, which include the New Haven Register. But he adds: “The best ideas are going to come from people who live in and care about their community and who are closest to the problem. Who’s to say it’s not going to work?”

With a population of 183,000 — the second-largest city in New England after Boston — and a median household income of about $46,000, more than $20,000 below the state average, Worcester is a city facing economic challenges. It’s precisely the sort of community that could benefit most from independent media projects such as the Sun, says Catherine Tumber, a scholar with the Dukakis Center for Urban and Regional Policy at Northeastern University.

“No one else is coming to their rescue,” says Tumber, the author of the 2011 book “Small, Gritty and Green: The Promise of America’s Smaller Industrial Cities in a Low-Carbon World.” “They have to rely on their own resources and civic ecosystems in order to reconstruct their cities and maintain quality of life there.”

Last week, I met Henderson and his business partner (and cousin) Fred Hurlbrink Jr. in a brightly lit coworking space on the first floor of the Innovation Center of Worcester — formerly the Franklin Street headquarters of the Telegram & Gazette, the daily newspaper where Henderson worked for nearly 25 years. Across the street is City Hall and the Worcester Common. On the other side of the common looms the mid-sized tower that is the current home of the T&G.

Henderson, 49, rose from the paper’s sports department to deputy managing editor for technology and, starting in 2009, online director. He left on June 2, 2014, the day that John Henry, who had purchased The Boston Globe and the T&G from the New York Times Company, sold the T&G to Halifax Media Group of Daytona Beach, Florida, after previously saying he intended to sell to a local group. Halifax cut about 20 journalistsfrom the full-time newsroom staff of about 80. Further cuts came a few months later when Halifax turned around and sold the paper to New Media Investment Group, an affiliate of GateHouse Media, based in the suburbs of Rochester, New York.

Hurlbrink, 38, had two stints with GateHouse — first as a copy editor at The MetroWest Daily News of Framingham and later at the Design House, run out of the Framingham plant, which handled design and some copyediting tasks for multiple GateHouse papers. In August 2014, GateHouse announced that the operation would be closed and moved to Austin, Texas.

Even with a shrunken Telegram & Gazette, Henderson and Hurlbrink find themselves in the midst of a highly competitive media environment. In addition to the T&G, Worcester is covered by MassLive.com, part of Advance Digital; GoLocalWorcester, which has sister sites in Providence, Rhode Island, and Portland, Oregon; and Worcester Magazine, whose parent company, Holden Landmark Corporation, is controlled by GateHouse Media chief executive Kirk Davis but is not part of GateHouse.

In the face of such competition, Henderson and Hurlbrink say their plan is to steer clear of breaking news and offer depth and analysis instead. “We’re never going to cover breaking news,” Henderson says. “Will we cover the opiate epidemic rather than three people who OD’d in the last 24 hours? Yeah, we’ll take a look at that. But we’ll devote the resources to do it and give people an insight that they didn’t have before.”

The Sun’s content so far reflects that philosophy, starting with the August 9 debut, which featured an essay on the city’s bygone newspaper scene by Worcester native Charles P. Pierce, the high-profile journalist and author who these days spends most of his time blogging about politics for Esquire. The Sun has also published stories on the privacy concerns posed by surveillance cameras, the city’s sagging downtown business district, and a mother’s quest to find the educational resources she needs to help her daughter with ADHD. The site also offers such quotidian fare as profiles of local businesses, editorials and, yes, obituaries.

“I think there’s a niche,” says Timothy McGourthy, executive director of the Worcester Regional Research Bureau. “I think it provides kind of a thoughtful human-interest approach to Worcester. It’s a generally positive approach to the city. I think the challenge is going to be getting the word out in the marketplace.”

The Sun’s paywall — as well as that of the T&G — is based on technology provided by Clickshare, whose website touts the software as a “flexible system” that allows for different types of paid access, billing and payment processing, and various options for e-commerce. Bill Densmore, who founded Clickshare in the mid-1990s, believes that print and digital serve two different types of audiences — and that Henderson and Hurlbrink are smart to try to serve both.

“A lean-back experience once a week makes a lot of sense to me,” says Densmore, a research fellow at the Reynolds Journalism Institute. “It’s an experiment, really, and an important one, both for the existing industry and for people starting on the digital side and wondering where that leads. I think the marriage of print and digital makes a lot of sense, particularly if you’re not trying to put out a daily paper, which increasingly seems anachronistic to me and to people in the digital world.”

Starting and maintaining a community news site is a hard way to make a living, but the allure is undeniable. LION counts about 130 member sites, and of course there many more that are not LION members. New ones pop up regularly. Just this week, The Boston Globe reported on a project called The Spark, cofounded by a former photographer for the GateHouse-owned Enterprise of Brockton.

It’s the same allure that has kept Henderson and Hurlbrink going despite setbacks — including a $150,000 Kickstarter campaign that fell well short of the mark. So far, they say, they’ve invested $200,000 in money and time. Soon they hope to unveil the first in a line of ebooks. And they’ve got plans to launch online verticals in areas such as education and local sports. “I think there are places we can go where we can be effective,” says Hurlbrink.

If all goes according to plan, they foresee a staff of 20 full- and part-time journalists. The key, adds Henderson, is to fill a niche — and not worry about what the competition is doing.

“We’ve never said we’re here to take the T&G out,” says Henderson. “Other people have. We don’t agree with that. Our stated goal is to serve our audience, the city of Worcester, the best we can. And if we have an opportunity to grow our audience, all the better.”

What I’ll be doing in the coming year

I thought I should say a few words about what I’m up to.

For the next year, I’ll be on sabbatical from Northeastern as I work on a book about how three business people who are passionate about newspapers are using their wealth to reinvent their papers and possibly to show the way for others. They are John Henry of The Boston Globe, Jeff Bezos of The Washington Post and Aaron Kushner of the Orange County Register. Kushner is no longer running the Register, but the print-centric orientation he took during his time at the helm has much to tell us.

My project actually became public two years ago when the Globe somehow got word. That item has proved useful in helping me to line up interviews. But only now am I embarking on the bulk of my reporting. I lost a year when I agreed to serve as interim director of Northeastern’s School of Journalism following the death of my friend and mentor Steve Burgard. Steve’s death was a difficult blow. In terms of the book, though, the delay may prove to be a good thing, as it seems to me that Henry’s and Bezos’ visions are still coming into focus.

I have a contract with University Press of New England and a year that should be (I hope) free of distractions. I’m excited to push ahead.

Globe appends clarification to Shaughnessy’s column

The Boston Globe on Tuesday appended a clarification to Dan Shaughnessy’s online column about fired Red Sox announcer Don Orsillo, explaining the extent to which his Monday piece was changed after it was first posted.

Shaughnessy, as you no doubt recall, had reported that two Red Sox employees whom he did not name told him Fenway Park workers were under orders to confiscate signs supporting Orsillo. The removal of that line set off a tweetstorm Monday evening given that Globe publisher John Henry is the principal owner of the Red Sox, which, in turn, controls most of New England Sports Network (NESN), Orsillo’s employer. The clarification addresses the sign issue as well as how NESN handled the timing of the Orsillo announcement.

The clarification reads:

Because of a reporting error, an earlier version of this story made reference to signs being confiscated at Fenway Park. The reference has been removed because the Globe could not independently verify that any signs were confiscated at the ballpark. This story has been edited to describe the degree to which NESN intended to keep the news of Don Orsillo’s departure confidential. The network did not intend to keep the information from Orsillo until January.

A shorter version appears in the print edition, leaving out the bit about the signs since that didn’t make it into print in the first place:

Screen Shot 2015-09-02 at 7.32.35 AM

No doubt the conspiracy theories will continue. But the Red Sox specifically denied that their employees had been given any order to confiscate signs, and Michael Silverman of the Boston Herald reported Tuesday that he couldn’t find any evidence of it. If any signs were confiscated, presumably we’ll hear about it. I’m sure the Herald or any number of other news outlets (including Media Nation) would love to report such a story.

I think what matters here is that the Globe explained how and why Shaughnessy’s column was changed as Monday evening wore on. Managing editor for digital David Skok (on Twitter) and Shaughnessy himself (in an email exchange with me) both described it as part of the editing process. The difficulty is that, today, there are strong incentives to post first and edit later. As I noted Tuesday, many newspapers, including the Globe, are not as good as they should be at explaining why stories are changed after they’re first posted.

In this case, the Globe deserves praise for transparency.

Also published at WGBHNews.org.

Shaughnessy defends Globe over deleted sentence

Boston Globe columnist Dan Shaughnessy wrote another in a series of tough commentaries Monday about the firing of Don Orsillo, the popular Red Sox announcer who’s been let go by New England Sports Network (NESN). But as the evening wore on, one sentence was dropped from the piece, published on the Globe’s website in advance of Tuesday’s print edition. The sentence read:

Two Sox employees told the Globe that workers at Fenway turnstiles were ordered to confiscate any signs supporting Orsillo as fans entered Fenway.

Jared Carrabis has the before and after:

Given that Globe publisher John Henry is also principal owner of the Red Sox, which in turn owns most of NESN, Carrabis’ tweet set off a storm. That led David Skok, the Globe’s managing editor for digital and general manager of BostonGlobe.com, to respond: “Story was published early, sourcing was weak so the line was removed. Our coverage on this speaks for itself.”

https://twitter.com/dskok/status/638536509189156864

I emailed Shaughnessy. He got back to me immediately, saying, “It’s all part of the editing process that is always ongoing.” When I followed up by asking him how he would respond to Orsillo fans who suspect that Red Sox ownership intervened, he said only: “It is part of the Globe editing process.”

So what to make of this? It is a fact that the Globe has been pretty tough in covering the Orsillo story. Shaughnessy and sports media columnist Chad Finn have each weighed in several times, with Finn citing “NESN’s bewildering mishandling of the situation.” Boston Herald sports columnist Steve Buckley got an exclusive with Red Sox chairman Tom Werner, whose reasoning for replacing Orsillo boiled down to a belief that replacement-to-be Dave O’Brien would be better. But Shaughnessy picked up on Buckley’s column, even linking to his competitor.

In the absence of any evidence to the contrary, I think we should take Skok and Shaughnessy at their word. Far from soft-pedaling the firing of Orsillo, the Globe has been fairly relentless in going after NESN for what can only be described as a foolish move. (Yes, I signed the petition to keep Orsillo.)

Monday night’s mini-drama was just another sign that John Henry’s ownership of the Red Sox is always going to be an issue — regardless of the reality.

More: After I posted this late last night, I received several comments on Twitter and Facebook wondering why the Globe didn’t make some note of the change in Shaughnessy’s column. For instance, here’s Nathan Lamb:

Based on my observations, I’d say that newspapers in general — the Globe among them — are haphazard about acknowledging changes made to online stories until after those stories have appeared in print. The mentality seems to be that everything is a work-in-progress until a tree has been sacrificed to immortalize it.

I don’t know that it makes sense to have a policy that would be 100 percent consistent. In this case, though, the deleted sentence drew enough attention that the Globe ought to have inserted something into Shaughnessy’s column, even if it was a brief note that it had been updated.

Still more: Sounds like the Globe may have gotten some serious pushback from the Red Sox on the accuracy of Shaughnessy’s reporting, according to Deadspin.

And even more: From Mike Silverman of the Boston Herald:

A nasty rumor spread that the owners let the stadium’s security forces know any pro-Orsillo signs were to be confiscated, but a survey of six security personnel at an entrance gate and throughout the stadium said no special Orsillo signage edict was in effect.

A team spokesman confirmed that like every night, signs would not be allowed in or confiscated once they were inside only if they blocked somebody’s view or contained profanities.

Also published at WGBHNews.org.

A few thoughts on the Globe’s digital rate hike

CommonWealth Magazine editor Bruce Mohl reports that The Boston Globe is about to increase its digital-only subscription rate by 74 percent — from $3.99 to $6.93 a week, or about $1 a day.

As I told Bruce for a follow-up, it’s a bold move — maybe too bold. The Globe has had a lot of success with paid digital subscriptions, having sold around 78,000 of them as of last September, according to the Alliance for Audited Media. The AAM does a lot of double- and even triple-counting of digital (the Globe itself claims a more modest 65,000, according to Mohl’s article), but that’s still an impressive number.

I’m sure some subscribers will walk away rather than pay the higher fee, but probably not too many. If you’re paying to read the Globe, it’s most likely because you are a committed Globe reader of long standing. To invoke the old cliché, $1 is considerably less than the cost of a cup of coffee. Still, some will cancel:

https://twitter.com/billweye/status/622065730704556032

Newspaper companies charge for content at their peril. News executives may chafe at giving away their journalism, but members of their audience don’t feel like they’re getting anything for free — not after paying hundreds of dollars a month for broadband, cell service and their various digital devices.

https://twitter.com/billweye/status/622072094835245056

https://twitter.com/billweye/status/622074428550184960

Interestingly, while the Globe itself is becoming more expensive, John Henry and company are also making some big bets on free with sites like Crux, BetaBoston, Boston.com and the forthcoming life-sciences vertical, which will be called Stat according to several employment listings I’ve seen.

I wish the Globe success as its executives try to figure out how to pay for journalism in the 21st century. But at this point I think it would be wiser to focus on building their subscriber base than trying to squeeze more out of their existing customers.

Why newspaper apps still matter

IMG_0026
The Washington Post’s new iOS app.

Remember when the iPad was going to save the news business? How did that work out? But if the redemptive qualities of tablets turned out to be overblown, they are nevertheless a compelling platform for consuming all kinds of text and multimedia material, including news.

This morning I spent way too much time with The Washington Post’s new iOS app, which is detailed at the Nieman Journalism lab by Shan Wang. It is beautiful, with large pictures and highly readable type. I was already a fan of what the Post is now calling “Washington Post Classic.” But this is better.

So do I have a complaint? Of course. The Classic app is more complete; it includes local news (no, I have no connection to the Washington area, but it’s nice to be able to look in on occasion), whereas the new app is aimed at “national, international audiences.”

And both apps rely more on viral content than the print edition, a sluggish version of which is included in Classic.

Quibbles aside, this is a great step forward, and evidence of the breakthroughs that are possible with technology billionaire Jeff Bezos in charge. In fact, the new app is a version of one that was released last fall for the Amazon Fire. So it’s also heartening to see that Bezos isn’t leveraging his ownership of the Post entirely to Amazon’s advantage.

IMG_0024
The Boston Globe’s new app.

Another paper with a billionaire owner has taken a different approach. Several months ago John Henry’s Boston Globe mothballed its iOS replica edition — that is, an edition based on images of the print paper — and replaced it with an app that is still print-centric but faster and easier to use. It was developed by miLibris, a French company.

The first few iterations were buggy, but it’s gotten better. In general, I’m not a fan of looking at the print edition on a screen. But I find that the Globe’s website is slow enough on my aging iPad that I often turn to the app just so I can zoom through the paper more quickly, even if I’m missing out on video and other Web extras.

One big bug that still needs to be squashed: When you try to tweet a story, the app generates a link that goes not to the story but, rather, to the Apple Store so that you can download the app. Which, of course, you already have.

IMG_0025
The Boston Herald’s app.

Finally, it’s worth noting that the Boston Herald has a pretty nice iOS app, developed by DoApp of Minneapolis. It’s based on tiles, so it’s fast and simple to use. It’s so superior to the Herald’s creaky website that I wish there were a Web version.

Do apps for individual news organizations even matter? We are, after all, entering the age of Apple News and Facebook Instant Articles.

My provisional answer is that the news organizations should both experiment with and push back against the drive toward distributed content. It’s fine for news executives to cut deals with the likes of Tim Cook and Mark Zuckerberg. But it would be a huge mistake if, in the process, they let their own platforms wither.

Also published at WGBH News.

The Globe’s Clegg gets a vote of confidence from John Henry

Ellen Clegg
Ellen Clegg

Ellen Clegg has been named editorial-page editor of The Boston Globe, less than a year after she was brought in to serve on an interim basis following the departure of Peter Canellos, now a top editor at Politico.

The move, announced by publisher and owner John Henry, strikes me as overdue. You don’t let an interim editor completely remake the pages, as Clegg was recently allowed to do. In an email to the staff obtained by Media Nation, Henry wrote:

When Ellen Clegg graciously accepted the challenge to take on the role of Editor, Editorial Page on an interim basis, she did so with enthusiasm, resolve, and a commitment to bring a fresh perspective and new voices to the section. I truly believe her leadership has brought vitality and relevance to the section, reflective of the improvements I’m seeing throughout the organization. From Day One, Ellen has acted as if the term “interim” was just a word, not her destiny. So it is my great pleasure to announce that as of Monday, Ellen Clegg is Editor, Editorial Page of The Boston Globe. No ifs, ands, buts, nor interims about it.

Thanks, Ellen. Keep up the great work.

JWH

Clegg has a closer relationship with Henry than Canellos did, having previously served as the top spokeswoman for the Globe — and, thus, for Henry. Before that she was a longtime Globe journalist, serving in a variety of editing positions. Among other things, she is the author of the award-winning book “ChemoBrain: How Cancer Therapies Can Affect Your Mind” (Prometheus Books, 2009). You can read more about her background here.

Today’s editorial pages — simply labeled “Opinion” since the redesign — are characteristic of Clegg’s graphics-intensive vision.

To my eye, the most interesting piece today is a short commentary by editorial writer Marcela García on a dangerous proposal to make it easier for Massachusetts families to opt out of mandatory vaccines. It’s accompanied by a large, data-heavy map. Online, you can find a chart showing the opt-out rate at every public school in the state. It should fuel follow-ups by community news organizations across Massachusetts.

Clegg is also soliciting short opinionated videos that will run in a new section to be called “Opinion Reel.”

I’ve heard laments from several Globe readers — older, but smart and engaged — who think the redesign represents a dumbing-down of the paper’s traditional editorial and op-ed pages. For Clegg, it’s going to prove to be a balancing act in trying to attract new readers while not alienating her most dedicated audience. One thing that would help: doing a better job of alerting print readers that there’s additional content online.

As editorial-page editor, Clegg is a masthead equal with editor Brian McGrory. Both report directly to Henry. It’s taken a couple of years, but it looks Henry’s team is finally in place.

Also published at WGBHNews.org.

The Globe drags its opinion pages into the 21st century

Of all the hoary traditions of 20th-century newspapering, few seem quite so hoary as the editorial and op-ed pages. Mixing editorials (unsigned because they represent the institutional views of the newspaper), cartoons, columns by staff members and outside contributors, and letters from readers, the opinion pages often seem anachronistic in the digital age — a bit too formal, more than a bit too predictable and way too slow off the mark.

Starting today, The Boston Globe is attempting to bring that nearly half-century-old construct up to date. No longer is the left-hand page labeled “Editorial” and the right “Opinion.” Instead, both pages are unified under “Opinion.” Content — some of it new, some familiar — is free-floating.

Much of it is what you’d expect: a pro-Olympics editorial (sigh) as well as staff columns by Joan Vennochi and Dante Ramos. Some is new: a roundup of opinion from elsewhere called “What They’re Saying,” a very short take by staff columnist Joanna Weiss on a much-delayed skate park, and an amalgamation of letters, tweets and online comments rebranded as “Inbox.” (The changes are outlined here.)

“You could look at this as a meal where you want snackable content and meatier content and the occasional dessert,” says interim editorial-page editor Ellen Clegg. Some of the ideas, she adds, were developed by experimenting with the opinion content of Capital, the Globe’s Friday political section.

Globe Opinion pages

Regular columns have been cut from 700 to 600 words. But op-ed-page editor Marjorie Pritchard says that the new Opinion section will also be more flexible, with pieces running from 400 to 1,200 or more words. (Coincidentally, this article in Digiday, in which Kevin Delaney of Quartz calls for the demise of the standard 800-word article, is the talk of Twitter this week.)

The Globe’s opinion operation has been on a roll under Clegg and her predecessor, Peter Canellos (now executive editor of Politico), with Kathleen Kingsbury winning a Pulitzer Prize for editorial writing last month and Ramos being named a finalist in 2014. But the look and feel of the pages haven’t changed much since the 1970s.

And then there’s the whole matter of print in the digital age. Globe editor Brian McGrory recently told his staff that a print-first mentality still prevails, writing that “too many of us — editors, reporters, photographers, graphic artists — think of just print too often.”

McGrory does not run the opinion pages, as both he and Clegg report directly to publisher John Henry. But the redesigned print section, with its careful attention to art and graphics, has the look and feel of a print-first play. In fact, Clegg is pursuing a two-track strategy — an improved but tightly curated print section and a larger online Opinion site. “Brian as usual captured it beautifully,” Clegg says. “I think that captured the ethos of where we’re all going, where we’re all headed.”

For some time now Clegg herself has been writing an online-only “Morning Opinion Digest” with summaries and links to provocative content elsewhere. Opinion pieces often run online before they appear in print. And some pieces are Web exclusives, such as this commentary by editorial writer Marcela García on the cultural stereotypes surrounding Cinco de Mayo.

Says Pritchard: “We’ve run a lot of online exclusives in the past, and we’re trying to beef that up.” Clegg adds that “we certainly don’t want to shortchange the print reader, but we want to enhance the digital experience. There has to be a balance.”

It was a half-century ago that The New York Times developed the modern op-ed page. Times editorial board member John Oakes, the Ochs-Sulzberger family member who was largely responsible for the idea, once called it “one of the great newspaper innovations of the century,” according to this Jack Shafer piece.

By contrast, the Globe’s new Opinion section should be seen as a modest improvement. But at a time when newspapers, both in print and online, are fighting to maintain their relevance, the Globe deserves credit for trying something new.

Also posted at WGBHNews.org.

Three tales of woe from GateHouseLand

Steve DeCosta (via Twitter)
Steve DeCosta (via Twitter)

The nice thing about missing out on bad news from GateHouse Media* is that you only have to wait a few days for fresh material. Thus we learn today that The Standard-Times of New Bedford is getting rid of three newsroom jobs. Here’s the internal email from editor Beth Perdue:

Colleagues,

Today we eliminated three editorial positions in an effort to align our staffing levels to expected revenues in 2015 and levels at similar sized media companies.

These are always tough decisions and my heart goes out to those who departed. Their loss will be felt by all of us.

Please know that these changes represent the full extent of planned reductions in the newsroom.  While changes like this are very difficult, we can now focus fully on pursuing a variety of opportunities that will help us move forward.

— Beth

I hear that among those departing is veteran reporter Steve DeCosta, a respected figure in the newsroom since  the late 1970s. I also understand that Simón Rios is leaving the paper for WBUR Radio (90.9 FM). The cuts, I’m told, will shrink the reporting staff to five, compared to nine just two years ago. (I’m asking for details on the third job that’s been eliminated and will update if I hear anything.)

You may recall that Perdue’s predecessor as editor, Bob Unger, resigned in December rather than implement GateHouse-ordered cuts. Boston Globe reporter (and GateHouse alumnus) Jon Chesto wrote at the time that Unger was “hoping his sacrifice will save two or three lower-paying jobs.” If you scroll to the bottom of Chesto’s story, you’ll see what I told him: Don’t count on it.

• T&G reporter quits over shrinking pay. In a departure that has gotten national buzz, Thomas Caywood, an investigative reporter for the Telegram & Gazette in Worcester, quit after management refused to give him a 3 percent raise — which, he said, would have offset only a fraction of the reduction in income he’s been subjected to over the years. Here is part of what Caywood wrote to T&G publisher James Normandin:

For your background, I have been a reporter at the Telegram & Gazette since September 2007, during which time I have had one small pay raise. The cumulative impact of inflation over the last seven years of my employment has been to reduce the value of my annual earnings by nearly 14 percent. My vacation allotment was reduced from three weeks a year to two weeks by Halifax Media Group. Meanwhile, our benefits cost more and cover less than before the Halifax acquisition….

All I require is a 3 percent raise and restoration of my previous three-weeks-a-year vacation allotment. The meager raise would barely be noticeable to my finances, but it’s vital to me that I see some tangible evidence of this commitment to quality journalism of which you and GateHouse speak.

Caywood told Jim Romenesko: “I didn’t leave the Telegram & Gazette with any hard feelings and my departure was not intended as some kind of provocative ‘fuck you’ gesture…. But I just couldn’t avoid any longer the unwelcome truth that I valued the job more highly than the company valued me.”

If you’re having a hard time following the bouncing chains, Globe owner John Henry sold the T&G to Halifax Media Group of Florida in 2014. Halifax turned around a few months later and sold out in its entirety to GateHouse, which is based in suburban Rochester, New York. Here is the analysis I wrote for WGBHNews.org in November.

• Cape Cod Times to close printing plant. The Cape Cod Times and its affiliated weeklies will shut down their printing press in Hyannis and move production to the Providence Journal.

This move, at least, makes sense, and has been anticipated from the time that GateHouse acquired the Journal last summer. But “an undisclosed number of jobs” will be eliminated, writes Times reporter Bryan Lantz. And here’s more from Jon Chesto.

*For the sake of simplicity, I am referring to the corporate owner of all these papers as GateHouse Media. The chain’s acquisition branch is known as New Media Investment Group.

Update. I’m now hearing that DeCosta and two other newsroom people were let go at The Standard-Times — not counting Rios, who’ll begin his new job at WBUR soon.

 

Here’s an idea for how to fix Boston.com

Previously published at WGBHNews.org.

I have an idea for how to fix Boston.com, whose executives on Wednesday found themselves apologizing yet again — this time for some juvenile humor about House Speaker John Boehner’s alleged drinking problem following a death threat against him.

The screw-up has gotten widespread coverage from, among others, Politico, the Boston Herald (where the story landed on page one) and The Boston Globe.

First, some context on why John Henry and company find themselves in this situation.

When Boston Globe Media Partners decided to remove all Globe content from its free Boston.com site, a strategy that Justin Ellis explained at the Nieman Journalism Lab last April, they created a difficult challenge. Boston.com was one of the first and most successful newspaper websites, and had spent most of its existence primarily as a place where you could read the Globe for free. The challenge was to create a compelling news site without running anything from the Globe — and, at least based on what I’ve seen, to do it on the cheap.

The route that Boston.com has taken is a lot of aggregation, a lot of attitude and a lot of viral content — such as the phenomenon it had on its hands in December with Harvard Business School professor (and lawyer) Ben Edelman, who was revealed to have sent a series of legalistic, threatening emails to a Chinese restaurant owner because he’d been overcharged by $4 when he placed an online order.

The story went sour after the site published and then pulled a post falsely claiming that Edelman had sent a racist email. It then turned out that deputy editor Hilary Sargent, the lead reporter on all things Edelman, was selling T-shirts online making fun of him, which led to her suspension. (My former Boston Phoenix colleague David Bernstein, a WGBH News contributor, recently wrote a good summing-up of the Edelman affair, with links, for Boston magazine. We also talked about it on “Beat the Press.”)

It hasn’t helped that Boston.com has been without a top editor for most of its reincarnated existence. Globe Media chief executive Mike Sheehan told his own paper Wednesday that he hoped to have an editor in place soon, though he didn’t specify a timetable.

The deeper problem, though, is that Boston.com has a fundamentally different mission — maybe even an impossible mission — compared to the Globe’s other online verticals.

Both Crux, which covers the Catholic Church, and BetaBoston, which follows the local innovation economy, are free to excel and be the best that they can be. Stories that have broad appeal can be picked up and run in the Globe.

Boston.com, by contrast, is hampered by being a general news site that in some respects overlaps with the Globe but can’t really be allowed to compete in any serious way. There are exceptions, of course. For instance, the Globe — and news organizations around the world — picked up on the Edelman story, an entertaining morality tale about a hardworking restaurateur being harassed by an arrogant Harvard professor. And Globe editor Brian McGrory told Justin Ellis he expected to “compete like crazy” with Boston.com.

In the main, though, Boston.com has suffered by what we might think of as an imperfectly applied example of Clay Christensen’s disruption theory — by which I mean that the free Boston.com site can’t be allowed to disrupt the Globe’s business model, which is based on paid print and digital subscriptions as well as advertising. (Henry is known to be an aficionado of Christensen’s work. I wrote in some depth about disruption theory and journalism last summer for Medium.)

I disagree with critics who say Henry ought to shut down Boston.com (it still has great value, built up over nearly 20 years) or sell it (and let the Herald or another competitor grab it?). So what do I think the solution might be?

How about a first-rate arts-and-entertainment site with a truly comprehensive, searchable database of listings? It would fill a real need, and it might attract high-quality local ads. And it would be more like Crux and BetaBoston than the current Boston.com in that it could function as a Globe vertical rather than as a separate-but-not-quite-separate-enough enterprise.

I don’t know whether such an idea would work, and I would observe that the Phoenix didn’t have a lot of success with that model during the last few years of its existence. But the Henry ownership is supposed to be all about experimentation. And the Globe has two advantages the Phoenix lacked: great technology and a huge built-in audience. Some experiments will pan out; some won’t. This one strikes me as worth trying.

Boston.com 2.0 has been troubled from the start. Maybe the right editor can fix it. But maybe it’s not too soon to be thinking about version 3.0.