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There’s no reason to think that a Nextdoor-like service would have saved local news

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On March 8, 2021

In Local News

Every so often, media observers berate the newspaper business for letting upstarts encroach on their turf rather than innovating themselves.

Weirdly enough, I’ve heard a number of people over the years assert that newspapers should have unveiled a free classified-ad service in order to forestall the rise of Craigslist — as if giving away classified ads was going to help pay for journalism. As of 2019, Craigslist employed a reported 50 full-time people worldwide. The Boston Globe and its related media properties, Stat News and Boston.com employ about 300 full-time journalists. As they say, do the math.

Sometimes you hear the same thing about Facebook, which is different enough from journalism that you might as well say that newspapers should have moved into the food-services industry. Don Graham’s legendary decision to let Mark Zuckerberg walk away from an agreed-upon investment in Facebook changed the course of newspaper history — the Graham family could have kept The Washington Post rather than having to sell to Jeff Bezos. As a bonus, someone with a conscience would have sat on Facebook’s board, although it’s hard to know whether that would have mattered. But journalism and social media are fundamentally different businesses, so it’s not as though there was any sort of natural fit.

More recently, I’ve heard the same thing about Nextdoor, a community-oriented social network that has emerged as the news source of record for reporting lost cats and suspicious-looking people in your neighborhood. I like our Nextdoor and visit it regularly. But when it comes to discussion of local news, I find it less useful than a few of our Facebook groups. Still, you hear critics complain that newspapers should have been there first.

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Well, maybe they should have. But how good a business is it, really? Like Craigslist, social media thrives by having as few employees as possible. Journalism is labor-intensive. Over the years I’ve watched the original vision for Wicked Local — unveiled, if I’m remembering correctly, by the Old Colony Memorial in Plymouth — shrink from a genuinely interesting collection of local blogs and other community content into a collection of crappy websites for GateHouse Media’s and now Gannett’s newspapers.

The original Boston.com was a vibrant experiment as well, with community blogs and all sorts of interesting content that you wouldn’t find in the Globe. But after the Globe moved to its own paywalled website, Boston.com’s appeal was pretty much shot, although it continues to limp along. For someone who wants a free regional news source, it’s actually not that bad. But the message, as with Wicked Local, is that maybe community content just doesn’t produce enough revenue to support the journalists we need to produce actual news coverage.

Recently Will Oremus of a Medium-backed website called OneZero wrote a lengthy piece about the rise of Nextdoor, which has done especially well in the pandemic. Oremus’ take was admirably balanced — though Nextdoor can be a valuable resource, especially in communities lacking real news coverage, he wrote, it is also opaque in its operations and tilted toward the interests of its presumably affluent users. According to Oremus, Nextdoor sites are available in about 268,000 neighborhoods across the world, and its owners have considered taking the company public.

There’s no question that Nextdoor is taking on the role once played by local newspapers. But is that because people are moving to Nextdoor or because local newspapers are withering away? As Oremus writes, quoting Emily Bell:

In some ways, Nextdoor is filling a gap left by a dearth of local news outlets. “In discussions of how people are finding out about local news, Nextdoor and Facebook Groups are the two online platforms that crop up most in our research,” said Columbia’s Emily Bell. Bell is helping to lead a project examining the crisis in local news and the landscape that’s emerging in its wake.

“When we were scoping out, ‘What does a news desert look like?’ it was clear that there’s often a whole group of hyperlocal platforms that we don’t traditionally consider to be news,” Bell said. They included Nextdoor, Facebook Groups, local Reddit subs, and crime-focused apps such as Citizen and Amazon Ring’s Neighbors. In the absence of a traditional news outlet, “people do share news, they do comment on news,” she said. “But they’re doing it on a platform like Nextdoor that really is not designed for news — may be in the same way that Facebook is not designed for news.”

Look, I’m glad that Nextdoor is around. I’m glad that Patch is around, and in fact our local Patch occasionally publishes some original reporting. But there is no substitute for actual journalism — the hard work of sitting through local meetings, keeping an eye on the police and telling the story of the community. As inadequate as our local Gannett weekly is, there’s more local news in it than in any other source we have.

If local newspapers had developed Nextdoor and offered it as part of their journalism, would it have made a different to the bottom line? It seems unlikely — although it no doubt would have brought in somewhat more revenues than giving away free classifieds.

Nextdoor, like Facebook, makes money by offering low-cost ads and employing as few people as possible. It may add up to a lot of cash in the aggregate. At the local level, though, I suspect it adds up to very little — and, if pursued by newspapers, would distract from the hard work of coming up with genuinely sustainable business models.

Marty Baron on Jeff Bezos, The Washington Post and the soul of American journalism

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On March 4, 2021

In The Return of the Moguls

Photo (cc) 2013 by Esther Vargas

Previously published at GBH News.

Sunday was Marty Baron’s last day as executive editor of The Washington Post. The legendary editor, along with the Post’s deep-pockets owner, Jeff Bezos, is widely credited with reviving the paper and restoring its status as one of the pre-eminent American newspapers. Five years ago GBH News contributor Dan Kennedy interviewed Baron for his book “The Return Of The Moguls: How Jeff Bezos And John Henry Are Remaking Newspapers For The Twenty-First Century.” An excerpt from the book follows.

When I interviewed Marty Baron in March 2016, his office at The Washington Post’s new headquarters was smaller than I had expected. We sat at a conference table next to a human-sized cardboard cutout of an Oscar statuette, which he said was waiting for him after he returned from the Academy Awards gala in Hollywood.

The Oscar was for “Spotlight,” based on The Boston Globe’s Pulitzer-winning investigation into the pedophile-priest crisis within the Catholic Church — the story that defined Baron’s years as editor of the Globe. He also showed me a small chocolate Oscar he’d brought home. Soft-spoken and businesslike, with graying reddish hair and a closely trimmed beard, Baron talked for an hour about life at the Post under Jeff Bezos.

“I was completely shocked, obviously,” Baron said when I asked him about his reaction to the news that Bezos would buy the Post. “I told people when I came here that while the Times would probably like to sell the Globe, it was highly unlikely that Don Graham would be selling The Washington Post. So I was kind of stunned when I heard about it. But I thought that it could have some real advantages for us” — a reference to Bezos’s preference for growth over cutting and his deep understanding of technology and consumer behavior.

“I did not know if it would be a good thing for me personally,” Baron added, “because obviously when a new owner comes in he has the absolute right to pick who he wants to run the organization that he has acquired. He said positive things at the beginning, but my sense was that it would be a year of figuring out the place and deciding what he wanted to do.”

Even though Bezos bought a $23 million mansion in Washington, D.C., in late 2016, he spends most of his time on the West Coast. For the most part he manages his newspaper from afar, presiding over an hour-long conference call with the Post’s top executives every other week.

“It starts on time, ends on time; it’s very disciplined,” Baron said. “He gets all of the material in advance. We don’t use it to go through presentations. We use it to review any questions that he might have or to embark on any broader discussions. But typically all of the material is sent to him in advance in a narrative style, not PowerPoints. He doesn’t like PowerPoints, thankfully. He typically has some questions, and those questions become a springboard to discussion of whatever we need to talk about.” The Post’s leadership also travels to Seattle twice a year for a day of meetings. Baron said those meetings run from around noon to 6 p.m., followed by dinner.

I also asked Baron how the Post had been able to amass as large a digital audience as The New York Times — between 80 and 100 million monthly unique visitors at that time — despite a staff that was about half the size. His answer was two-fold. First, he said that the Post was not competing with the Times so much as it was competing for people’s attention, whether it be against The Huffington Post, BuzzFeed, Politico or Vox. Second, he said the Post is “doing things that are much more attuned to the digital environment” by “treating the web as a distinct medium.”

Among the examples Baron cited: hiring young digital-native journalists who write with a distinctive voice and who are unconcerned as to whether their stories appear in print or are only posted online; embracing multimedia tools such as video, the publication of original documents and annotation — debate transcripts, for instance, have been marked up with highlighted comments by Post journalists, adding context and occasional snark; and writing engaging headlines that are not constrained by the artificial confines of column width, as are print headlines.

“I mean, look, radio is different from newspapers, television is different from radio,” Baron said. “Here comes the web. We should be different, and mobile might be different, too.”

Now, I would argue that the Times’ approach to digital, although different from the Post’s, is every bit as engaging and innovative. But in discussing the Post’s rapidly growing digital audience, there’s an additional topic that can’t be avoided: its reliance on a presentation for some types of material that are aimed at maximizing shares and eyeballs.

Baron doesn’t like the term “clickbait,” and I agree with him that that’s not quite the right word. After all, “clickbait” suggests that the underlying story does not live up to the promise of the headline, and that’s rarely the case with Post journalism. But the Washington Post experience can vary quite a bit depending on how you access that journalism. The print paper mixes heavy and light fare, the serious and the entertaining, in a way that isn’t much different from what news consumers are used to. The website and the apps, though, often take a more viral approach.

That’s especially true with the national digital edition — the magazine-like app for mobile and tablet that debuted on Amazon’s Kindle Fire and later migrated to other platforms. For one thing, it omits local news so that its low cost won’t lure Washington-area readers into switching from their more expensive print or digital subscription. For another, the story mix and the presentation often have a viral feel to them. For instance, as I perused the national app on my iPhone on a Wednesday afternoon in April 2016, I saw stories like “O Cannabis! Canada Moves To Legalize Marijuana in 2017,” illustrated with a pot-festooned Canadian flag; “What Your First Name Says About Your Politics”; and “Diet Coke Is Getting A New Look.”

To be fair, these stories were well-reported and were interspersed amid more serious news. If I were riding on the subway and looking for something to read, I would have clicked on any of them. And there is nothing wrong with lightening things up as long as the core mission remains in place.

Longtime media critic and Post-watcher Jack Shafer, now with Politico, told me that he’s an admirer of Baron’s Post.

“It’s as good as it’s ever been,” he said. “In terms of accuracy, accountability, imagination, Marty Baron is a genius and an inspirational editor.” As for what Shafer forthrightly called “click-baitery,” he said it was no different from the days when newspaper editors would drop in a “Ripley’s Believe It Or Not” brief to fill a hole on a page. The idea, he said, is to make the Post a “habit.”

“You’re sitting there, you’re bored, or you’re angry at your editor, and you just want a media moment,” Shafer said. “It turns out that there’s a much larger market for that than we ever imagined.”

Baron put it this way: “Being viral doesn’t mean clickbait, and writing a headline and using a photo that would cause somebody to share something on a serious subject doesn’t make it clickbait. We do write headlines that we think will lead to sharing, and in many ways they get to the point a lot better. They actually explain the story better than traditional newspaper headlines. I mean newspaper headlines are terrible, right? They all have to be constrained within column sizes, so if you have a one-column head it’s all headline-ese. People don’t speak in headline-ese. The web and our apps allow us to write in a way that people speak.”

Post media blogger Erik Wemple, a veteran print journalist — among other career stops, he was the editor and media columnist at the alt-weekly Washington City Paper — told me that he was untroubled to be a newspaper columnist whose work rarely appeared in the newspaper. “All of the messaging and the emphasis seems to be on digital,” he said, adding that when he looked at the print paper, he often found it stale, as he saw stories that had appeared online a day or two earlier. “There’s a clear focus on digital work here,” he said. “That’s what the feedback loop bears, and that’s what drives conversation.”

***

One subject that often arises when asking about Jeff Bezos and The Washington Post is whether it can cover Amazon independently and impartially. Of course, it’s not unusual for a news organization to have an owner with outside interests that deserve coverage, with John Henry’s ownership of the Globe and the Red Sox being a prime example. But Amazon represents a particular challenge given its size, influence and cultural impact. Amazon, after all, is largely responsible for disrupting the book industry. Amazon Web Services does business with the CIA.

When Bezos met with Post staff members a month after he announced he would buy the paper, he told them that they should “feel free to cover Amazon anyway you want, feel free to cover Jeff Bezos any way you want.” By the spring of 2017, there were no reports that Bezos had tried to interfere with the Post’s news coverage.

Indeed, within days of the announcement that he would buy the paper, the Post published an in-depth examination of Bezos and Amazon that could fairly be described as warts and all — he was described as “ruthless” and a “bully” in his dealings with competitors and a boss who was known for launching “tirades” that “humiliated colleagues.”

As is his custom, Bezos refused to cooperate with the team of reporters who worked on that story. But national investigative editor Kimberly Kindy, who was among those journalists, told me there were no repercussions from Bezos after publication. “I don’t think that we have shied away from covering him. And he certainly has invited us to,” she said. Kindy’s Post career thrived under Bezos’s ownership. Among other things, she was deeply involved in a massive effort to document fatal shootings of civilians by police officers — a project that won the 2016 Pulitzer Prize for National Reporting.

Yet it was The New York Times, and not The Washington Post, that produced a lengthy, highly critical investigative story about Amazon’s workplace culture — a story that created a sensation when it was published in the summer of 2015. For anyone who had read Brad Stone’s 2013 book about Amazon, “The Everything Store,” there was little new information. Indeed, it struck me that the Times, unlike Stone, missed some crucial context in its implication that Amazon was uniquely awful rather than merely awful in the manner that’s typical of hard-charging technology companies. As the technology writer Mathew Ingram put it in criticizing the Times’ reporting, “To take just one example, Apple co-founder Steve Jobs’ treatment of his staff makes anything that Amazon has done (or likely ever will do) seem like a day at the beach.”

Regardless of the merits of the Times’ story, though, it may be too much to expect that the Post, of all media outlets, would take the lead on in-depth enterprise reporting about the dark side of Amazon. “To expect a newspaper to be a fifth column against itself and its owners is naive and probably without precedent,” Jack Shafer said.

Erik Wemple, on the other hand, said he hoped the Post could engage in such reporting if it was warranted. “It would be incredibly awkward to commission a big investigative story. And I hope we do endure that awkwardness,” Wemple said. “Bezos’s dream of a paper of record necessitates tough coverage of Amazon.” He added: “The difficulty is always one of self-censorship. That’s a serious concern of any news organization that has a mogul running it.”

Baron, for his part, said he had no intention of letting Bezos’s ownership of the Post interfere with the way his journalists covered Amazon. “Jeff said at his first town hall here, ‘You should cover me and cover Amazon the way you would cover any other company and any other chief executive, and I’m fine with that,’” Baron said. “On multiple occasions since then he has repeated that. He said the same thing to me personally. And I said, ‘Good, because that’s what I’m planning to do.’ And I have never heard from him about a single story about Amazon.”

***

In his early days at The Boston Globe, Baron kept an exceedingly low profile. As the news business shrank, Baron slowly began to emerge as a voice for embracing change while at the same time maintaining high journalistic standards. In 2012, when he was still at the Globe, he gave a speech in which he urged journalists to fight against the “fear” that had overcome them — fear of being accused of bias, of losing customers or offending advertisers: “Fear, in short, that our weakened financial condition will be made weaker because we did something strong and right, because we simply told the truth and told it straight.”

Baron’s public persona has only become more prominent since the release of the movie “Spotlight.” After the stunning victory of Donald Trump in the 2016 presidential campaign, marked by unprecedented attacks by Trump on the media, and especially on Jeff Bezos and the Post, Baron made use of his public platform to call for tough, independent coverage of the incoming president.

“If we fail to pursue the truth and to tell it unflinchingly — because we’re fearful that we’ll be unpopular, or because powerful interests (including the White House and the Congress) will assail us, or because we worry about financial repercussions to advertising or subscriptions — the public will not forgive us,” Baron said in accepting an award named for the late iconoclastic journalist Christopher Hitchens. “Nor, in my view, should they.”

Some months earlier, sitting in his office on a Wednesday afternoon, I had asked Baron about his emerging role as a voice of conscience in the news business. It was a moment that I found surprisingly poignant. Nearly 15 years earlier, I had interviewed him at the Globe for the first time. In those days he was virtually unknown outside the newspaper business. Now he was the most famous editor in the country by virtue of “Spotlight” as well as a respected advocate for excellence at a time when many newspapers were just a shadow of what they had once been.

“We could use more leadership in the industry,” he replied. A few moments later he added: “I think that people are searching for how to survive and succeed in the current environment while not abandoning our core principles. To the extent that I have helped shape the thinking in our profession about how one might do that, I feel pleased by that.”

Adapted from “The Return Of The Moguls: How Jeff Bezos And John Henry Are Remaking Newspapers For The Twenty-First Century,” by Dan Kennedy. Published in 2018 by ForeEdge, an imprint of University Press of New England: www.upne.com/1611685947.html.

The template for the Bezos-Baron revival of the Post was set early on

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On February 27, 2021

In The Return of the Moguls

Marty Baron, center. Photo (cc) 2017 by the Knight Foundation.

I was struck by how little new information there was in this New York Times overview of Marty Baron’s years as executive editor of The Washington Post. As described by Times reporter Marc Tracy, the Post succeeded under Baron and owner Jeff Bezos by switching its focus from regional to national, and from print to digital.

There’s more to it than just that, of course, and Tracy’s piece is worthwhile if you’re not familiar with the subject. The ground that Tracy covers is laid out in my 2018 book, “The Return of the Moguls.” The Bezos-Baron template was set early on. In recent years, the Post has continued to grow (its digital subscriber base now exceeds 3 million, and more than 1,000 journalists work in the newsroom), but that’s simply a continuation of earlier trends.

Likewise, New York University journalism professor Jay Rosen has been touting a comment Baron made to CNN’s Brian Stelter about what he learned from Bezos: “One thing that Jeff emphasized at the beginning is that we really should be paying attention to our customer more than our competitors.” As Rosen says, “Sounds simple, like banal business advice. It’s not.”

In 2016 I asked Baron about the Post’s competition with the Times, and he answered the question in a manner similar to what he told Stelter. I compressed Baron’s answer in my book, but here’s a fuller quote:

Well, we don’t obsess about The New York Times in that sense. We don’t see that as our only competition. We see other people as our competition and, frankly, we see all calls on people’s time and in terms of getting news and information as being a competition for us, not to mention all the other competition for people’s time.

One aspect of the Bezos-Baron era that Tracy leaves out is the role of technology in the Post’s revival. Under chief technologist Shailesh Prakash (like Baron, a holdover from the Graham era), the Post developed state-of-the-art digital products that are fast and a pleasure to use — better than the Times’ very good products, quite frankly.

Overall, the Bezos-Baron partnership has been good for the Post, good for journalism and good for the public. I hope the next editor can build on Baron’s legacy.

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Kathleen Kingsbury: Endorsing two candidates confused Times readers

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On February 13, 2021

In Media

Kathleen Kingsbury. Photo via The New York Times.

The Nieman Journalism Lab’s Sarah Scire last week spoke with The New York Times’ recently named opinion editor, Kathleen Kingsbury. It’s an interesting conversation that defies easy summary, but I was struck that Kingsbury now says she and the Times “ended up confusing people” when they endorsed two presidential candidates, Sens. Elizabeth Warren and Amy Klobuchar, in last year’s Democratic primaries.

More than anything, I think Kingsbury represents steady leadership after the tumultuous James Bennet era, often caricatured as coming to an abrupt end over the infamous op-ed by Sen. Tom Cotton but that was in fact — as Scire points out — punctuated by numerous lapses in judgment. Kingsbury demonstrated that steadiness last week when she killed a piece by columnist Bret Stephens. If the commentary, an n-word-filled defense of Don McNeil, had run, critics would be wondering if Kingsbury were up to the position. (Stephens’ point, such as it was, is that it ought to be considered acceptable to quote others using the n-word as long as there was no racist intent.)

I was also interested to see that Kingsbury and publisher A.G. Sulzberger “tend to talk daily.” The rule of thumb for good publishers is that they should stay out of the newsroom but that involvement in the opinion section is appropriate. John and Linda Henry are certainly involved in The Boston Globe’s opinion operation. On the other hand, Washington Post owner Jeff Bezos is known to be as hands-off with opinion as he is with news coverage. Sulzberger is entitled to have his say, but maybe he ought to back off and let Kingsbury do her job.

I had a long interview with Kingsbury several years ago, when she was the Globe’s managing editor for digital. She struck me then as capable and creative. The Times’ gain was definitely the Globe’s loss.

Correction: Kingsbury objected to my original characterization that she had said the Times made a mistake by not endorsing just one of the Democratic candidates. “I still believe choosing the two candidates was the right thing to do,” she says. I’ve updated this post to reflect that.

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Marty Baron, Walter Lippmann and the true meaning of objectivity

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On February 8, 2021

In Media

Walter Lippmann in 1905. Photo in the public domain.

Isaac Chotiner of The New Yorker has a terrific interview with Marty Baron, who’s retiring as executive editor of The Washington Post. I’m amused at the way Baron treats The New Yorker with the same brusqueness as he does other media outlets. For instance:

Chotiner: Why do you think [Jeff] Bezos decided to buy the Post?

Baron: You can look at what he’s said about that. I assume that you have. He’s talked about it many times.

Baron also expresses the view that local newspapers are going to have to save themselves the same way that national papers did: by persuading their readers to pay for it.

I was struck by how similar much of what Baron said was to my 2016 interview with him for “The Return of the Moguls.” Baron has his lodestar, and he follows it. But how journalists should and shouldn’t use social media is a bigger issue today than it was in 2016, so he and Chotiner talk about that quite a bit. And Baron also defines objectivity in exactly the way that I try to get it across to my students:

I do think that people have been routinely mischaracterizing what objectivity means. It really dates back a hundred years. Walter Lippmann essentially was the originator of the idea. What was the idea? It was a recognition that all of us as journalists, all of us as human beings, have preconceptions. Those preconceptions arrived from our own backgrounds, our life experiences, the people we associate with, you name it. And it’s important as we go about our reporting that we try to set those preconceptions aside — and almost approach our work in as scientific a way as possible — and to be open-minded, to be honest, to be fair, to listen generously to people, to hear what they have to say, to take it seriously into account, to do a thorough job of reporting, to do a rigorous job of reporting.

The idea of objectivity — I should make clear — it’s not neutrality, it’s not both-sides-ism, it’s not so-called balance. It’s never been that. That’s not the idea of objectivity. But once we do our reporting, once we do a rigorous job and we’re satisfied that we’ve done the job in an appropriate way, we’re supposed to tell people what we’ve actually found. Not pretend that we didn’t learn anything definitive. Not meet all sides equally if we know that they’re not equal. It’s none of that. It’s to tell people in an unflinching way what we have learned, what we have discovered.

The entire interview is well worth your time.

The Washington Post’s top editor, Marty Baron, will retire next month

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On January 26, 2021

In Media

Marty Baron, right, in conversation with Alberto Ibarguen, president of the Knight Foundation. Photo (cc) 2017 by the Knight Foundation.

Republished at GBH News.

Not unexpected, but stunning nevertheless: Washington Post executive editor Marty Baron is retiring after eight years at the helm, according to Brian Stelter of CNN. Baron was widely regarded as the best newspaper editor of his generation, and his leadership — not just at the Post but as a voice for journalism and the First Amendment — will be hugely missed.

Under Baron, the Post was fearless, negotiating the bizarre media landscape dominated by Donald Trump with a sure-footedness that its larger competitor, The New York Times, never quite seemed to master. Before coming to the Post, Baron was the editor of The Boston Globe, where he led the paper’s reporting that showed Cardinal Bernard Law was deeply involved in the pedophile-priest crisis.

I interviewed Baron several times over the years, including in early 2016 for my book “The Return of the Moguls: How Jeff Bezos and John Henry Are Remaking Newspapers for the Twenty-First Century.” Here is an excerpt about Baron’s reaction when he learned in August 2013 that Amazon founder Jeff Bezos was buying the Post:

“I was completely shocked, obviously,” Baron said when I asked him about his reaction to the news that Bezos would buy the Post. “I told people when I came here that while the Times would probably like to sell the Globe, it was highly unlikely that Don Graham would be selling the Washington Post. So I was kind of stunned when I heard about it. But I thought that it could have some real advantages for us”—a reference to Bezos’s preference for growth over cutting and his deep understanding of technology and consumer behavior. “I did not know if it would be a good thing for me personally,” Baron added, “because obviously when a new owner comes in he has the absolute right to pick who he wants to run the organization that he has acquired. He said positive things at the beginning, but my sense was that it would be a year of figuring out the place and deciding what he wanted to do.”

Bezos, to his credit, realized what he had inherited, kept Baron in place and by all accounts left him alone to do his job. The Post has built its paid digital subscription base from around 100,000 to 200,000 in early 2016 to 3 million today, and the newsroom has grown from 580 to more than 1,000 since Bezos bought the paper. It’s also been profitable for five years.

And the Post’s main selling point has been the excellence of its journalism. Baron is going to be incredibly difficult to replace.

3 reasons why it matters that Linda Pizzuti Henry was named CEO of the Globe

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On November 18, 2020

In Media

Previously published at GBH News.

Surprising though the news may have been, there was a certain inevitability to Linda Pizzuti Henry’s being named chief executive officer of The Boston Globe’s parent company.

She had long held the title of managing director, and it has become increasingly clear over the past few years that she and her husband, publisher John Henry, were determined to impose their will on the media properties they own. Indeed, the Henrys have been calling pretty much all the shots on the business side since the summer, when Vinay Mehra exited as president and was not replaced.

These are the best and worst of times for media organizations. The COVID-19 epidemic and the presidential campaign have resulted in renewed interest in the news as well as growing audiences. But advertising, already in long-term decline, has fallen off a cliff.

The Globe is no exception to those trends. Earlier this year, the Globe passed the 200,000 mark for digital-only subscriptions, a long-sought-after goal. Another Globe Media property, Stat News, has established itself as one of a handful of go-to sites for news about COVID.

Yet the paper, reportedly profitable before the pandemic, has been forced to trim its budget to adjust to the pandemic economy, cutting back on its use of freelancers and paid interns, for example, as well as implementing some business-side reductions.

Time will tell what the Linda Henry era will bring. But here are three thoughts that I think are worth keeping in mind:

• There is no longer any middleman. With co-owners John and Linda Henry holding the top two positions, all the heat will now be directed their way, for better or worse. When Mehra was in charge — and, before him, Doug Franklin and Mike Sheehan — both credit and blame could be deflected.

Now the Globe is the Henrys’ paper in every respect. That extends into the editorial operations as well given that editor Brian McGrory was actually involved in recruiting John Henry to buy the paper and that editorial-page editor Bina Venkataraman was hired by the Henrys.

For a useful contrast, consider The Washington Post. Although owner Jeff Bezos does involve himself in business strategy to a degree, he hired a publisher, Fred Ryan, to run the paper on a day-to-day basis, and left the executive editor (Marty Baron), the editorial-page editor (Fred Hiatt) and the top technology executive (Shailesh Prakash) in place after he acquired the paper.

• The Henrys must now settle an ugly labor dispute on their own. Earlier today the Boston Newspaper Guild, involved for quite some time in acrimonious contract talks with management, issued a statement ripping the Henrys for using the law firm of Jones Day, which critics say has a reputation for union-busting.

That’s not new. What is new is that Jones Day has been involved in representing Republicans in their attempt to overturn the results of the presidential election. “How can the Globe’s political journalists be asked to continue to endure such workplace attacks from the very law firm whose actions they are now reporting on and investigating?,” the union’s letter asks.

• The Globe is not for sale. From time to time, rumors have circulated within the newsroom and in the larger community that the Henrys are looking to get out. This happened most recently last fall, when Linda Henry presided over a town hall-style meeting on Zoom at which she was asked about a replacement for Mehra.

When I asked her about it, she replied via email, “The Globe is not for sale, I’m pretty sure you would have picked up on if it was.” After that, the rumors appeared to fade away. Now, by occupying the top two operational roles at the Globe, the Henrys, seven years into their ownership, clearly seem to be sending a signal that they’re in it for the long term.

Comments are open. Please include your full name, first and last, and speak with a civil tongue.

How Amazon’s ‘Audible Exclusives’ screw independent bookstores

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On July 30, 2020

In Culture

I don’t listen to a huge number of audiobooks. But when I do, I buy them through Libro.fm, which lets you designate an independent bookstore to receive some of the proceeds. The bookstore I’ve chosen is An Unlikely Story Bookstore & Café in Plainville, founded by children’s book author Jeff Kinney and his wife, Julie Kinney. If you’ve never been, you’re in for a treat.

A few months ago, though, the audiobook I wanted to buy was an “Audible Exclusive,” meaning I couldn’t buy it through Libro. Audible, as you may know, is part of Amazon. So instead of helping to support a great independent bookstore, I put a few more dollars in Jeff Bezos’ bulging pockets.

Today An Unlikely Story sent me an email from Libro that goes into a bit more detail on the harm being caused by “Audible Exclusives.” Here’s an excerpt:

Libraries, bookstores, schools, and anyone who isn’t affiliated with Amazon cannot distribute audiobooks that are Audible Exclusives. This means Libro.fm can’t sell Audible Exclusive audiobooks, which means our 1,200 bookstore partners can’t sell them, either.

Audible Exclusives also work in direct opposition to the basic principles of libraries — free access to books, both digital and print. By limiting distribution, Amazon aids in making books, perspectives, and information inaccessible to certain communities and users.

This is predatory capitalism, which is, as we know, Amazon’s specialty. I will continue to buy audiobooks through Libro whenever possible. Meanwhile, think of this as yet another reason to keep pushing for antitrust action against Amazon and its fellow tech giants.

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How paywalls have revived the idea of the newspaper bundle

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On December 23, 2019

In Media

Jeff Bezos was right. Photo by Grant Miller for the George W. Bush Presidential Center.

Previously published at WGBHNews.org.

As newspapers have moved away from making their content freely available online, a lot of thinking that seemed forward-looking a few years ago needs to be re-examined. Near the top of the list is the future of the newspaper bundle — that combination of local, national and international news, sports, comics, the crossword puzzle, the school lunch menu and myriad other features that traditionally comprised a daily newspaper.

In the early years of online news, when it seemed reasonable to imagine that digital advertising could subsidize free journalism, the bundle was often described as a relic of the industrial age. Disparate content was brought together, according to this line of reasoning, not because it belonged in one place but because printing was a high-cost manufacturing enterprise. It was logical for the local newspaper to be a one-stop destination for all kinds of material. But with print receding into the past, readers could skip from a hyperlocal website for community news, to a dedicated sports site, to yet another site for comics and puzzles,

“The web wrecks horizontal integration,” wrote C.W. Anderson, Emily Bell and Clay Shirky in their influential 2012 report “Post-Industrial Journalism.” “Prior to the web, having a dozen good-but-not-great stories in one bundle used to be enough to keep someone from hunting for the dozen best stories in a dozen different publications. In a world of links and feeds, however, it is often easier to find the next thing you read, watch or listen to from your friends than it is to stick with any given publication.”

But at a time when readers are once again being asked to pay for newspaper journalism, some sort of bundling is necessary. The days of regularly surfing among multiple free websites are drawing to a close. For any one newspaper to stand out as something to which readers will be willing to buy a subscription, it almost certainly has to offer a wide variety of content.

From the newspaper business’ point of view, the ideal reader would buy digital subscriptions to national, regional and local newspapers. But that’s asking a lot. The reality is that most people aren’t going to subscribe to any newspaper, and those who do are likely to choose one, maybe two. Which means that the newspaper needs to be all things to most people in a way that we thought was obsolete just a few years ago.

In early 2016 I interviewed Bill Marimow, the editor of The Philadelphia Inquirer, days after its billionaire owner, Gerry Lenfest, had donated the Inquirer and its related media properties to a nonprofit organization. (The Philadelphia story comprises a section in my 2018 book “The Return of the Moguls.”) The Inquirer was just getting ready to start charging for digital subscriptions. And I was struck by what Marimow told me he thought needed to be part of the daily mix.

“If you look at today’s paper,” he said, “you’ll see stories that represent the best of city news, Philadelphia suburbs, South Jersey, national and foreign.” I expressed some surprise at Marimow’s insistence on national and international news since the Inquirer relied almost exclusively on wire services for anything outside the Philadelphia area. His answer was that 90% of his readers did not read a national paper and thus relied on the Inquirer.

You see this at The Boston Globe, too. Before the internet began to take a toll on the newspaper business in the 1990s, the Globe — and many other large regional newspapers, including the Inquirer — had a number of U.S. and international bureaus. With the exception of a Washington bureau, those are all gone now. But the Globe continues to publish quite a bit of national and international news from wire services, both in print and online.

Ten years ago, that would have been described as old-media thinking. Now, with the Globe charging $30 a month for digital subscriptions, it makes a great deal of sense to position the paper as a single stop for most of its customers. After all, if the Globe forced its best readers to subscribe to The New York Times, The Washington Post or The Wall Street Journal in order to get news from beyond the Boston area, there’s a real danger that they would decide to drop the Globe.

When Jeff Bezos bought The Washington Post in 2013, he announced that he wanted to reinvigorate the traditional newspaper bundle. “People will buy a package,” Bezos said. “They will not pay for a story.” Bezos’ attitude seemed archaic for someone who had made his reputation as a tech visionary. One of the Post’s younger journalists, Timothy B. Lee, went so far as to disagree with his new boss in a piece headlined “Sorry, Jeff Bezos, the news bundle isn’t coming back.”

“Trying to recreate the ‘bundle’ experience in Web or tablet form means working against the grain of how readers, especially younger readers, consume the news today,” Lee wrote. “In the long run, it’s a recipe for an aging readership and slow growth.”

It turned out that Bezos was right and Lee was wrong — not because Lee was mistaken about how the web had changed news habits, but because paywalls were going up everywhere, thus forcing a change in those habits whether readers liked it or not. Under Bezos’ ownership, the Post’s digital bundle has led to profits and growth, re-establishing the paper as a serious competitor to the Times.

With Google and Facebook capturing the vast majority of digital advertising in recent years, paid content has become the last stand. It may not work for more than a handful of mostly national titles. But, if nothing else, paywalls have given new life to the idea of the bundle that has traditionally defined the general-interest newspaper.

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Can Jeff Bezos and Amazon adapt to the end of our love affair with tech?

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On October 23, 2019

In Media

Jeff Bezos in 2018. Photo (cc) by Grant Miller for the George W. Bush Presidential Center

Previously published at WGBHNews.org.

Jeff Bezos is our most elusive famous billionaire. With his shaved head and gnomish smile, it sometimes seems like he’s perpetually in our midst. Yet unlike Mark Zuckerberg, who’s forever explaining himself and his intentions, or the late Steve Jobs, always ready with a boast or a putdown, Bezos only rarely puts his thoughts into words.

When he does, he is intentionally obscure. “Bezos made a statement saying all the correct and anodyne things, but he was not terribly revealing,” David Remnick wrote shortly after Bezos announced he would buy The Washington Post. You could say that’s the way Bezos has operated at Amazon, the company that made him the world’s richest person. Or how he has lived his life.

Yes, he was forced to reveal some of his most intimate secrets when The National Enquirer reported that he was having an affair and threatened to publish embarrassing photos. But even then, he acted so that he could disclose his secrets on his own terms, thus denying his enemies the satisfaction of humiliating him. It worked. If there really were any photos, they have not surfaced.

Now both The New Yorker and The Atlantic have weighed in with lengthy pieces aimed at answering the question of what drives Amazon — and Bezos. The two articles, which run more than 13,000 and 11,000 words respectively, take very different approaches.

In The New Yorker, Charles Duhigg presents us with a classic business story, deep on details, both the good and the bad — some of which is very bad indeed, such as the company’s brutal work environment and its carnivorous relationship with companies that sell products on its site. Much of the ground Duhigg covers is familiar to those of us who’ve obsessed over Amazon. The most novel insight Duhigg offers is that Amazon, based as it is on a set of ideas (Bezos’ famous 14 Leadership Principles), can be likened to General Motors in its early decades — nimble and adaptable enough to enter and dominate industries entirely unrelated to its original mission of selling books.

Amazon Web Services, the server farm that powers organizations from Apple to the CIA, would be a paradigmatic example of that, but so would the rise of Amazon Prime as a media service that offers television, movies, music and, yes, one of the world’s great newspapers. By contrast, companies like Google and Facebook are similar to Ford in those early years, tied to search and social networking for the bulk of their revenues as firmly today as they were when they were founded. Amazon, like General Motors before it, is a “process company.” Google, Facebook and Ford are “product companies.”

All this is too mundane for Franklin Foer, who, writing in The Atlantic, offers a fanciful theory of Bezos. What really motivates Bezos — what pushes him to keep earning more and more money, far more than any person, or any 10,000 people, would ever need — is that he wants to go to outer space. Or, to put it more realistically (OK, not that much more realistically), he wants humanity to colonize space before we have made the earth entirely uninhabitable. Thus the founding of his rocket company, Blue Origin, which, Foer notes, Bezos has called his “most important work.” Foer adds, “With his wealth, and the megaphone that it permits him, Bezos is attempting to set the terms for the future of the species, so that his utopia can take root.”

Bezos does not like to talk to journalists. He rarely gives interviews — not to Brad Stone, the author of a 2013 book about Amazon called “The Everything Store.” Not to Duhigg. Not to Foer. Not even to The Washington Post, although he’s been quoted when he’s addressed the staff or participated in events such as a public conversation with the Post’s executive editor, Marty Baron.

And not to me. When I was researching my 2018 book on a new breed of wealthy newspaper owners, “The Return of the Moguls,” I spent months sending emails and snail-mails to Bezos and to various other people at the Post and at Amazon. The closest I got was a brief phone conversation with a top Amazon official who said he’d talk with Bezos about my request. No dice. A colleague even suggested that I fly to a place where Bezos was giving a speech and try to ambush him afterwards for a few quotes.

I decided not to. First, I had no confidence in my ability to stake out the right spot so that I could accost him as he was passing by. Second, I had even less confidence that he would stop and say anything — at least anything that wasn’t “correct and anodyne.” Other wealthy newspaper owners, including John Henry of The Boston Globe and Aaron Kushner, formerly of the Orange County Register, spoke with me at length. But Bezos proved as elusive with me as he does with everyone else.

So what’s next for Bezos and Amazon? At cultural moment when our love affair with all things tech is turning sour, the next few years could be unpleasant. Duhigg traces the history of antitrust law, explaining that, in recent decades, the government lost interest in breaking up monopolies unless they engaged in behavior that resulted in higher prices for consumers. Since Amazon’s stranglehold on the digital marketplace has resulted in lower prices, there was no reason to think there was a problem. Same with Google and Facebook, which, after all, are free.

Now, though, the antitrust worm is turning. Older ideas that monopolies are harmful to the economy regardless of their effect on prices are being embraced by everyone from antitrust regulators in President Trump’s Justice Department to Democratic presidential candidate Elizabeth Warren, who has vowed to break up the tech monopolies. And, as we know, Trump has attacked Amazon repeatedly because of his fury over how the Post has covered him.

“We may be at a breaking point now,” writes Duhigg, who quotes the historian David Farber as telling him: “It’s like the 1880s or the 1930s all over again. The pressure is going to continue building, the powerful are going to continue being watched and criticized and gawked at, until something pops.”

What Bezos has always had going for him was his embrace of the long view, even unto the stars and beyond. “If you look at why Amazon is so different than almost any other company that started early on the internet, it’s because Jeff approached it from the very beginning with that long-term vision,” Brad Stone quotes Bezos’ friend Danny Hillis as saying in “The Everything Store.” “It was a multi-decade project. The notion that he can accomplish a huge amount with a larger time frame, if he is steady about it, is fundamentally his philosophy.”

Will Amazon keep getting bigger and bigger? Or are we at peak Amazon (and Google and Facebook), poised on the brink of a future that may look very different from what has come before? Bezos may still embrace the long view, but he’s 55 now, an age when most people in his position begin thinking about their legacy.

No doubt Bezos will continue to say correct and anodyne things. But as Duhigg and Foer make clear, he now faces a challenge unlike anything he’s had to deal with — the challenge of surviving the political and culture wars that have sprung up around him and, ultimately, becoming a good corporate citizen.

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