Tag: Boston Herald

The problem is the reliance on anonymous sources

On Wednesday afternoon, as the media were having a nervous breakdown over the bombing suspect who was/was not in custody, I received a private message over Twitter from a friend who’s a longtime newspaper reporter:

They were saying they had multiple sources. You know what the problem is, they don’t name their sources. If you had no anonymous sources, then whoever gave them the information would be on the hook. Only in extreme cases do we use anonymous sources!

Leaving aside the obvious fact that this really is an extreme case, my friend is exactly right. Every time there’s a huge breaking news story, it seems, news organizations report developments that turn out to be wrong — and that were based on anonymous law-enforcement sources.

Maybe that could be justified a generation ago, when such leaks were used to develop reliable stories. But now the pressure to publish/broadcast/tweet immediately is so overwhelming that a bombshell from an anonymous source leads not to more reporting but, rather, to an immediate, breathless update.

CNN got most of the attention on Wednesday, and, as a repeat offender, it really ought to be more careful. The Associated Press got it wrong, too, and that matters because editors generally don’t double-check the AP — they’re paying for the service, after all, and the AP is treated as an extension of their own newsrooms.

The Boston Globe, the Boston Herald and local TV and radio stations got it wrong, too. The Herald has a useful timeline on page 4 today. I couldn’t find it on the paper’s website, but I’ll add a link if someone has it.

So was the source or sources normally reliable, which is the argument we’re hearing from some of those who got burned? I think that’s the wrong question. It’s the reliance on anonymous sources that’s the problem, not whether those sources were right or wrong. That may be the way it’s always been done. But if Wednesday didn’t prove that there’s something wrong with the old model, then what will?

Washington Post media blogger Erik Wemple has a good take on what happened Wednesday, including the full text of the FBI smackdown. At Poynter, Andrew Beaujon and Mallary Jean Tenore put together a Storify that tracks how the initial news and the embarrassing walkback played out on Twitter.

Herald questions Globe over account of cab accident

In case you missed it, in part three of the Boston Globe’s Spotlight Team series on the Boston cab industry we learned that Globe staff member Bob Hohler got in an accident while driving a taxi in the course of his reporting:

Before his stint behind the wheel ends, the reporter will see what it means to be cheated by a taxi company and his ­passengers. And he will survive a harrowing crash — a ­not-uncommon occupational hazard — after a motorist runs a red light near Copley Square. The collision will send the reporter and his passengers to the hospital and destroy the taxicab.

Today the Boston Herald comes back with a front-page story by Matt Stout questioning the Globe’s account of the accident as well as Hohler’s hands-on reporting technique:

A Boston Globe reporter masquerading as a Hub taxi driver gave a disputed version of a two-car crash that sent him and his two passengers to the hospital in a front-page story yesterday that’s raising questions about liability and whether he misrepresented himself.

The Herald also quotes a statement from the Globe that appears to deny Hohler was under cover — it says Hohler identified himself to Boston Police and his passengers. It’s a little unclear, though, whether that was before or after the accident. [Update: The police knew ahead of time, but the cab company didn’t, though Hohler says he would have identified himself if asked.]*

Coincidentally, last week I had an opportunity to spend some time with New York University journalism professor Brooke Kroeger, who argues in her book “Undercover Reporting: The Truth about Deception” that such techniques have gotten an undeserved bad rap. Kroeger, among other things, is the biographer of Nelly Bly, the ultimate undercover reporter.

I am reasonably sure that John Carroll will weigh in on the latest Globe-Herald dust-up later today. Should make for interesting reading.

*More: Hohler talks about the experience in a Globe video.

Still more: John Carroll takes his first cut, but appears to be withholding his judgment for the time being.

More and more: Earlier today, I had the following Twitter exchange with the redoubtable Seth Mnookin:

https://twitter.com/dankennedy_nu/status/319415805542539264

Now Carroll has taken his second cut, and characterizes Mnookin and me as taking the position that the Herald’s reporting is “totally without merit.” In fact, I wouldn’t characterize it that way. I was agreeing with Mnookin as to why the Herald jumped into the fray, but I didn’t mean to imply that the tabloid was shooting nothing but blanks.

Essentially, I agree with Carroll: the Herald raised a legitimate question, but overplayed it, as is its wont.

Ex-Phoenician David Bernstein’s big Menino win

Tom Menino in 2008

My former Boston Phoenix colleague David Bernstein, now looking for work, scored a big win on Wednesday, reporting before anyone that Mayor Tom Menino would not seek re-election. With the Phoenix now history, Bernstein posted the news on his blog — first as rumor, later as confirmed fact.

Given that Menino gave major interviews Wednesday to the Boston Globe and the Boston Herald, it strikes me as exceedingly likely that a media embargo was in place — and I received additional, direct confirmation of that this morning. Which just goes to show the futility of embargoes in the Internet age. Good for Bernstein for operating outside the system, even if it’s not by his own choice. News organizations might consider rethinking their participation in such attempts at media manipulation.

Both the Globe and the Herald offer excellent coverage of the Menino era today. And how about Globe editor Brian McGrory jumping back into the fray by interviewing Menino and writing a column? McGrory was the Globe’s signature voice for years. Returning to the trenches for one day was a smart move.

More: Andrew Beaujon of Poynter has a nice Storify on how Bernstein’s scoop played out on Twitter.

Photo (cc) by Dan4th Nicholas and published under a Creative Commons license. Some rights reserved.

Tom Scholz loses libel case against Boston Herald

Brad Delp

Tom Scholz, founder of the band Boston, lost his libel suit against the Boston Herald on Wednesday. Suffolk Superior Court Judge ­Frances McIntyre ruled that the Herald’s reporting on what drove Scholz’s former bandmate Brad Delp to suicide was a matter of opinion, which is protected speech under the First Amendment. Boston Globe coverage here; Herald coverage here.

Delp killed himself in 2007, and the Herald’s “Inside Track” gossip columnists, Gayle Fee and Laura Raposa, subsequently reported that Delp’s ex-wife Micki Delp blamed his death on his falling-out with Scholz. I have not had a chance to read McIntyre’s decision, but according to the news coverage, she ruled that Micki Delp could not prove that she did not make that statement, and that, in any case, what led to Brad Delp’s suicide was a matter of opinion.

Raposa recently left the Herald to pursue other interests.

Scholz is reportedly considering an appeal. I hope he won’t. On the face of it, McIntyre’s decision seems like a sound one. As a public figure, Scholz would have to prove the Herald knew that its report was false, or that it strongly suspected it was false and published it anyway. By citing the opinion privilege, McIntyre removed the dispute beyond the realm of fact and into an area of speech that enjoys full constitutional protection. Enough.

Earlier coverage.

Photo (cc) by Craig Michaud and published under a Creative Commons license. Some rights reserved.

Boston Globe fun-with-numbers edition

Ken Doctor’s analysis of the “newsonomics” of The Boston Globe’s pending sale continues to yield rich insights. One part I find particularly interesting is his estimate that the Globe’s natural ceiling for digital subscriptions is probably in the vicinity of 105,000. It’s currently 28,000.

(As I’ve explained before, the auditors also give the Globe credit for seven-day print subscribers who access BostonGlobe.com at least once a week, which means the paper currently reports having 50,000 digital subscribers.)

The Globe charges about $15 a month for digital subscriptions, with or without home delivery of the Sunday print edition. Yes, there are a lot of discounts in there, but just as a quick math exercise, let’s pretend there aren’t. So:

105,000 x $15 x 12 months = $18.9 million per year

If you figure an average of $100,000 in pay and benefits per employee, that adds up to 189 people — about half of the paper’s 365 journalists.

I’m leaving out a lot of expenses (including, most significantly, non-newsroom employees), but I’m also leaving out other revenue sources — mainly seven-day print circulation, print and online advertising, and commercial printing of other newspapers, including the Boston Herald, currently issuing daily predictions of the Globe’s imminent demise.

It also seems to me that one underexploited opportunity is online advertising at BostonGlobe.com. Yes, it’s nice to give paying customers a clean, uncluttered reading experience. But surely there could be a few more ads without devolving into flashing banners, pop-up windows and stuff floating across the page. I like ads. “Ads are content,” as Howard Owens says. They contribute to a sense of community and vitality.

Globe spokeswoman Ellen Clegg recently told me that the Globe’s total number of unique monthly visitors is 7.5 million — 6 million at the free Boston.com site and 1.5 million at BostonGlobe.com. I would think you could sell a decent amount of advertising to an online audience of 1.5 million. Currently, though, when you read articles you can often find white space where an ad ought to be.

One caution is the Globe’s new policy of limiting social sharing on BostonGlobe.com and cutting the amount of Globe content on Boston.com. Editor Brian McGrory has said that the goal is to boost digital subscriptions. The danger is that the restrictions:

  • may fail to turn all but a tiny handful non-subscribers into paying customers;
  • may hurt Boston.com’s traffic by making the site less enticing; and
  • may (actually, will) reduce unpaid traffic to BostonGlobe.com, thus making it a less desirable platform for advertisers.

Fortunately, the restrictions can be tightened or eased depending on whether or not they are working as intended.

The Boston Globe’s paywall is raised a little higher

be02f758328311e2b55612313804a1b1_7This article appeared earlier at the Nieman Journalism Lab.

The flexible paywall that The Boston Globe introduced for its subscription website about a year and a half ago has slowly gotten a little less flexible. Fewer Globe stories are available on the paper’s free Boston.com site, and restrictions have been placed on social sharing.

The reason, according to Globe spokeswoman Ellen Clegg, is that the paper’s executives are still trying to figure out how to get paid online journalism right in a world awash in free news.

“The core of our two-brand strategy,” she told me by email, “involves trying to find the optimal balance between a free, ad-supported model and a premium, consumer-supported model.”

The restrictions were brought home to me recently when I learned that the paper had started limiting social media sharing to only two free links a month — a serious limit on someone like me, who regularly shares links on my blog, on Facebook and on Twitter. As a subscriber, I can share as many links as I like, of course. But non-subscribers can only click on two before getting a message that they cannot pass go.

So let’s run down the changes, shall we?

First, those social-media links. Clegg says that when BostonGlobe.com went live in the fall of 2011, social sharing was limited to five links per month. If so, it wasn’t well publicized. I’ve gone back and looked at some of the coverage, including a piece I wrote for the Nieman Journalism Lab and the Globe’s own FAQ, and can find no mention of a monthly cap.

In any case, Clegg says that in December 2012, that number was cut to two links a month from search and social media — “per device, and per browser.” In other words, eight a month if you want to juggle among Chrome, Safari, Firefox and Internet Explorer (but who wants to do that?), and more if you move back and forth among other screens. “Email sharing,” she adds, “is unlimited.”

Second, when BostonGlobe.com debuted, the editors selected five stories a day that would also run on the free Boston.com site. Most sports stories ran on Boston.com as well. Last April, the number of free news stories was cut from five to four, and some additional sports content was moved behind the paywall.

“This is part of an effort to continually experiment, test and analyze how our readers engage with us digitally,” Clegg says. “We have been trying to find the right balance between the free-sharing culture of the Internet and paid access to premium Globe content. We believe that we can only arrive at that balance through experimentation.”

How well is it working? The Globe’s digital subscription base has risen, but slowly. Currently, Clegg says, the Globe has about 50,000 paid digital subscribers — but that doesn’t mean 50,000 people paying directly for a digital subscription. It’s a figure that includes digital-only subscribers; Sunday-only print subscribers (I’m one of them), who automatically get seven-day digital access; and seven-day print subscribers who access BostonGlobe.com at least once a week.

That’s how digital subscriptions are counted by the Alliance for Audited Media (formerly the Audit Bureau of Circulations), and it’s a pretty expansive definition. As I’ve written before, about half of those counted as Globe digital subscribers get the paper delivered to their doorstep all seven days.

So is the decision by Globe executives to tighten the paywall smart or dumb? It’s hard to say. From the beginning, the idea behind the paid BostonGlobe.com site was to find a way to get regular readers to pay without turning away occasional readers and without hurting the free, advertiser-supported (and just-redesigned) Boston.com site. (Here is how Globe publisher Christopher Mayer explained it to me shortly after plans to build the paywall were announced in the fall of 2010.) Today, Clegg says, Boston.com attracts about 6 million unique visitors a month. Another 1.5 million uniques a month visit BostonGlobe.com, mainly as a result of the site’s free-access features.

I know that since I learned about the two-links-per-month limit, I’ve been looking for the equivalent content in Boston.com’s news blogs or elsewhere. I tend to shy away from BostonHerald.com unless I’m writing specifically about the Herald, since much of its content moves into the paper’s paid archives after two weeks. But there are plenty of other sources of free local news, even if it’s not always of the same quality as the Globe’s.

I’m inclined to cut the Globe some slack as Mayer, editor Brian McGrory and company grope their way into the future. But the new rules have already nudged me away from Globe content, and I’m a paying customer. That can’t be a good thing.

For the Cape Cod Times, the beginning of the trail

Screen Shot 2012-12-05 at 8.40.27 AM
Image via Today’s Front Pages at the Newseum

You may have heard that a journalistic scandal is unfolding at the Cape Cod Times. A 59-year-old reporter, Karen Jeffrey, left the paper after editor Paul Pronovost and publisher Peter Meyer concluded she had fabricated sources in at least 34 stories dating back to 1998. Jeffrey had worked at the daily since 1981.

According to the apology that the paper has published, the fabrications appear to be restricted to “lighter fare,” and that Jeffrey managed to stick to nonfiction when covering hard news. That might help explain how she got away with it for so long. Then, too, fictional sources don’t call up the editor to complain.

Still, you have to wonder if anyone either inside or outside the newsroom harbored suspicions. This is a big deal — as bad as Mike Barnicle, Patricia Smith and Jayson Blair. The only difference is that Jeffrey’s downfall is playing out on a smaller stage. Count me as one observer who would like to know more.

Jim Romenekso covers the scandal here; Poynter’s Andrew Beaujon has more here; Walter Brooks of Cape Cod Today indulges in a little schadenfreude here.

Rupert Murdoch, believe it or not, actually owns the Times, a consequence of his having bought the Wall Street Journal and its affiliated properties five years ago. Boston Herald owner Pat Purcell, a Murdoch protégé, is involved in managing the Times and other Murdoch-owned community papers.

Jeffrey’s reign of error began many years before the Murdoch era. But it will be interesting to see whether Purcell is heard from as this story unfolds.

At the Boston Herald, 30 years down the road

The Boston Herald has put together a video to mark the paper’s 30th anniversary of its current incarnation. In December 1982, Hearst nearly closed the doors before Rupert Murdoch swept in and rescued the tabloid in return for concessions from the paper’s union.

The video, featuring Herald columnists Joe Fitzgerald, Margery Eagan and Howie Carr, publisher Pat Purcell (who bought the paper from Murdoch in 1994) and others, is a self-celebration over Boston’s having remained a two-daily town — rare then and even more rare today. It’s accompanied by a column in which Fitzgerald remembers the emotional rollercoaster everyone was on.

I should add that Fitzgerald was the subject recently of a touching column by his colleague Jessica Heslam following the death of his wife, Carol. Heslam’s piece has slipped into the paid archives, but John Carroll recently excerpted parts of it. Media Nation extends its best wishes to Fitzgerald and his family.

At the Globe and the Herald, what’s up is down, etc.

On Tuesday, the Audit Bureau of Circulations (ABC) released data showing that the Boston Globe’s paid circulation is rising thanks to digital subscriptions, and that the Boston Herald’s is falling. (Here is how the Globe covered it.)

Today the Herald counters with a story claiming that the reverse is actually true, citing a private report from Scarborough Research.

It’s an exact replica of what happened six months ago. So if you’d like some perspective on the ABC numbers, click here; and if you want background on the Herald’s pushback, click here.

Just to be clear, the ABC figures are public and are widely regarded as the industry standard. If you read what I wrote earlier, you’ll see that there’s some double-counting going on with respect to print and digital subscriptions. But what ABC is doing is transparent and understandable to everyone.

I would love to read the Scarborough report. But unless it somehow magically appears in my inbox, I have no way of parsing the findings that the Herald cites.