Tag: Boston Globe

Globe outsources online-comment screening

Carl Crawford actually has nothing to do with this blog post.

Don’t be a pr1ck. Carl Crawford is not dealing drugs in the dugout.

Those are two of the examples cited in the Boston Globe’s online-comments policy, a copy of which was obtained by Media Nation earlier today. In the first instance, people charged with deleting offensive comments are warned to be on guard for spellings of forbidden words that won’t get picked up by an automatic filter — in this case, changing the i to a 1 in prick.

In the second instance, “it’s fine for a user to say that Carl Crawford is a detriment to the team, but he/she shouldn’t say that he’s dealing drugs in the dugout.”

The policy was released along with an announcement that the job of tracking down and killing offensive comments has been outsourced to a company in Winnipeg. According to the memo from Teresa Hanafin, director of user engagement for Boston.com, and Bennie DiNardo, the Globe’s deputy managing editor for multimedia, the company — ICUC — currently moderates comments for the San Francisco Chronicle’s SFGate.com and for Gannett.

Other fun excerpts from the Globe’s online-comments policy:

  • “As a rule, we permanently disable comments on all stories about people who have experienced a personal tragedy, as well as all obituaries.”
  • “We also temporarily disable comments overnight for stories about immigration, religion, and religious figures. Commenting on these stories should be enabled at 7 a.m., and the stories should be given extra attention throughout the day so that we can move quickly if the comments degenerate.”
  • “Obscene text and profanities are not allowed. Remove comments that have harsh profanities, but it’s OK to leave those that are less offensive: ‘jerk,’ ‘stupid,’ ‘crap,’ ‘idiot,’ etc.”

It’s a jungle out there!

It’s good to see Boston.com taking online comments more seriously than it has in the past. But for genuine user engagement, the site should either screen comments before they’re posted, require real names or both.

To read the Globe’s complete online-comments policy, click here. To read my two favorite posts about comments, click here (Howard Owens on why real names should be required) and here (the New Haven Independent’s comments policy). The complete text of Hanafin and DiNardo’s memo is below.

Hi folks,

As many of you know, for more than a year now our copy editing staffs in all departments have shared a very important duty for Boston.com: monitoring the abuse reports that our users file when they find inappropriate comments on articles or in our forums. Helped by the Metro Desk coops on weekends and Boston.com interns in the early morning hours, these copy editors, led by Steve Morgan, have kept vigil on the comments for 18 hours a day, 7 days a week. Their work has been incredibly valuable.

But it also was work that we asked them to do in addition to their regular job duties. We’re happy to announce that we’re now employing a company that specializes in moderation to take over the abuse report monitoring.

The company, ICUC, is based in Winnipeg. It moderates comments for Gannett papers and SFGate.com as well as corporate clients, and receives high marks from all. They began their monitoring at 8 a.m. yesterday, and will watch our abuse reports 24 hours a day, 7 days a week. They guarantee that they will deal with an abuse report within 20 minutes of its filing.

We have sent them our moderating policy (attached below) and have added specific examples of tone and language that we will not tolerate. Our producers and editors retain control over whether or not to enable comments for particular stories. In addition, there is a dirty word filter in our comments provider’s admin tool that always is a joy to edit.

During this initial startup period, they will be growing accustomed to the standards and folkways of Boston.com and the Globe. But if you notice anything amiss — perhaps a nasty comment that you reported didn’t get blocked — please don’t hesitate to notify either of us.

We’re very happy that we can take this burden off our copy editors and have this experienced company on board.

Teresa and Bennie

Photo via Wikimedia Commons.

 

Globe seeks false balance on Goldstone mea culpa

Richard Goldstone

I’m disappointed that editors at the Boston Globe decided they needed to balance Jeff Jacoby’s column on Richard Goldstone’s remarkable mea culpa regarding Israel’s conduct in the Gaza war with a piece arguing, in essence, that Goldstone didn’t really mean it.

Goldstone, a South African judge and diplomat, headed a U.N. investigation into the Gaza war several years ago, and concluded that Israel had committed war crimes against the civilian population. The so-called Goldstone Report has been a cudgel wielded by Israel’s enemies ever since.

So it was (or, rather, should have been) big news when the Washington Post published an op-ed by Goldstone last Friday in which he says that he and his fellow investigators were way too hard on Israel and not nearly hard enough on Hamas. And he credits Israel for investigating the report’s findings while criticizing Hamas for doing nothing. Goldstone writes:

Some have suggested that it was absurd to expect Hamas, an organization that has a policy to destroy the state of Israel, to investigate what we said were serious war crimes. It was my hope, even if unrealistic, that Hamas would do so, especially if Israel conducted its own investigations. At minimum I hoped that in the face of a clear finding that its members were committing serious war crimes, Hamas would curtail its attacks. Sadly, that has not been the case. Hundreds more rockets and mortar rounds have been directed at civilian targets in southern Israel. That comparatively few Israelis have been killed by the unlawful rocket and mortar attacks from Gaza in no way minimizes the criminality. The U.N. Human Rights Council should condemn these heinous acts in the strongest terms.

Other than a brief Associated Press story that ran on Monday, today is the first time the Globe has addressed Goldstone’s turnaround. Jacoby characterizes the original Goldstone Report — hyperbolically, though not without cause — as a “blood libel,” and writes, “The Goldstone report did incalculable damage to Israel’s good name. Breathlessly hyped in the media, it accelerated the already frenzied international campaign to demonize and delegitimize the Jewish state.”

The importance of Goldstone’s turnaround can’t be exaggerated. Yet running along with Jacoby’s column today is a piece by Nimer Sultany, described as “a civil rights lawyer in Israel and a doctoral candidate at Harvard Law School,” accusing Goldstone of giving in to pressure from fellow Jews and of making another Israeli incursion into Gaza more likely.

“The lingering question,” Sultany writes, “is whether Goldstone can look hundreds of Palestinian civilian victims in the eye and say he stood up for them in the face of severe Israeli and American criticism.”

Goldstone’s turnaround, of course, is not above questioning. As Sultany suggests, there have been reports that Goldstone had been ostracized by the South African Jewish community — although be sure to check out the correction at the bottom of this New York Times story. (The Times also reportedly rejected Goldstone’s op-ed before he shopped it to the Post, though Ben Smith of Politico says otherwise.)

Nevertheless, what Goldstone is saying now hasn’t received nearly enough attention from the media in general or from the Globe specifically. By running Sultany’s rebuttal on the same page as Jacoby’s column, the Globe opens itself up to criticism by those who have long believed the Globe is guilty of anti-Israeli bias.

Photo via Wikimedia Commons.

Mapping their way to cheap eats

[googlemaps https://maps.google.com/maps/ms?ie=UTF8&hl=en&msa=0&msid=217976351939574142965.00049ed98f794470e5925&ll=42.343955,-71.089697&spn=0.022204,0.036478&z=14&output=embed&w=425&h=350]

Please have a look at my students’ Google map project in my Reinventing the News class. Every semester, this is always one of my favorites: students fan out into the neighborhhoods around Northeastern to take pictures, write blog posts and plot them on a map. This time, they chose to review cheap-eats places in and around the Back Bay.

The project is currently near the top of Boston.com’s Your Town/Back Bay site (Northeastern has a partnership with the Boston Globe to provide content to Your Town). I think the students did a great job. They took it seriously, they had fun and they learned something about how free, easy-to-use online tools such as mapping can enhance journalism.

Update: It’s featured prominently on the Your Town/Roxbury site as well.

Thoughts on the N.Y. Times’ modified limited paywall

Earlier today, Lois Beckett of the Nieman Journalism Lab asked me and a number of other media observers to write brief commentaries on the New York Times’ modified limited paywall, which was announced this morning. She got some interesting responses, ranging from Steve Buttry (“ridiculous”) to Amy Webb (“a wise move”). Here’s what I wrote:

The New York Times is taking a smart and nuanced approach. Times executives have struck an interesting balance between charging heavy users for access while remaining part of the free online conversation that’s become such an important part of the media ecosystem. I have no idea whether a limit of 20 free articles a month is too little, too much or just right, but I assume they’ll adjust in response to what the market tells them.

I was also pleased to see that print subscribers, including Sunday-only customers (like our family), will have free access to most of the Times’ online platforms. The Sunday paper remains a vital source of revenue for the Times, and it makes sense for Arthur Sulzberger, Janet Robinson and company to do whatever they can to preserve that money machine.

That said, the Times will no longer be able to make excuses for glitchy software and access problems. I’m reasonably happy with the Times iPhone app, but my wife reads the Times on her iPad, and it’s buggy. You can get away with that when it’s free. But once you put a price tag on your product, you’ve got to guarantee that it works — and be responsive to consumer complaints when it doesn’t. That’s especially true given that the Times is charging more for electronic access than many had predicted.

The news business may be watching this very closely to see what lessons can be drawn, but I’m not sure that there will be many, because the Times is such a unique product. For many people, the Times may be the one “newspaper” for which they’re willing to pay to read online. Rather than paving the way for other newspapers, the Times’ paywall may instead lead to a further stratification of the news business, as executives at other papers find themselves unable to emulate the Times’ success in persuading customers to pay for electronic access.

The announcement was pretty much along the lines of what the Times said was coming months ago, though the fees for non-print subscribers ($15 to $35 every four weeks depending on your platforms) are higher than some had expected. There are also all kinds of exceptions regarding Twitter and Facebook access, top news on smartphones and the like.

The plan is very different from one that will be unveiled later this year by a sister Times Co. property, the Boston Globe, which announced last fall that it would divide its Web offerings into a free Boston.com (filled mostly with content that doesn’t appear in the Globe) and a paid BostonGlobe.com.

Last October, I interviewed Globe publisher Chris Mayer about his paywall plans.

Michael Paulson leaves Globe for Times

Michael Paulson

If you are a weekend Romenesko reader, then you already know that Boston Globe city editor Michael Paulson is leaving for the New York Times, where he’ll edit stories about local politics and religion for metro editor Carolyn Ryan — herself a former Globe reporter and editor. (Both are alumni of the Patriot Ledger in Quincy as well.)

It still seems strange to refer to Paulson as the Globe’s city editor because, before that, he was a very good religion reporter — among the best working for a general-interest publication, in my opinion. He shared in the Globe’s Pulitzer-winning coverage of the sexual-abuse scandals within the Catholic Church, but he also excelled at covering religion-as-religion.

You can read the memo from Globe metro editor Jen Peter at Romenesko. Below is another memo, from Ryan at the Times:

Folks

I am very happy to tell you that Michael Paulson, city editor at The Boston Globe, will be joining us as Political Editor in Metro.

Michael has a dazzling array of journalistic gifts: he is imaginative, endlessly energetic, insightful and intelligent.

He was an outstanding reporter, who covered local politics, city hall, Washington, and religion — and helped lead the Globe’s coverage of clergy sex abuse in the Catholic Church, which won the Pulitzer Prize for Public Service.

But Michael is also a natural editor, of expansive curiosity, sly humor and engaging manner. On the Globe’s metro desk, he has overseen a range of subjects, including transportation, the mayoral election and higher education.

Patrick Healy, a colleague of Michael’s at the Globe, described him as “a rare breed — both tenacious and thoughtful, competitive and determined.”

Michael began his reporting career at the age of 21 amid the cranberry bogs and jaywalking wild turkeys of Halifax, Massachusetts, covering a town of 6,000 people and one traffic light for The Patriot Ledger. He then went to the San Antonio Light in Texas, where he covered politics, and from there moved to the Seattle Post-Intelligencer, serving as city hall reporter, state house bureau chief, and, ultimately, as the paper’s correspondent in Washington, D.C.

He joined the Globe in 2000 to cover religion, and wrote with nuance and depth about the intersection of faith, culture and politics. He spent several weeks in France researching Mitt Romney’s experience there as a Mormon missionary and traveled to Dearborn to write about Muslims and Arab Christians in the 2008 election. He also captured the complicated role of the Catholic Church during the same-sex marriage debate in Massachusetts. Michael will oversee our religion coverage, in addition to New York politics.

Michael has many ties to New York. His paternal grandparents were born and raised in Brooklyn; the Paulsons moved to Boston in the 1930s when his grandfather, a hosiery salesman, got a job there.

Michael already has a fair number of fans here at the Times.

Diego Ribadeneira, another Globe alumnus, praised Michael’s “wonderful combination of keen intellect, intense curiosity and reassuring temperament.”

He inspires confidence, respect, and affection among his colleagues. I am thrilled we will be partners again.

Michael will join us in April. He can be reached at xxx.Please join me in welcoming him.

Carolyn

 

Bella English’s long ride back

Not long after my bicycle accident last Sept. 19, I heard that Boston Globe reporter Bella English had crashed on her bike the same day. I know Bella a bit. We’ve been in touch off and on over the years, and we even had lunch at India Quality in Kenmore Square once. So I reached out to her via Facebook.

It took a while for her to get back to me, and I heard from others that her injuries were much more serious than mine. Now she has told her story — about her fractured skull, her memory loss, vertigo and cognitive difficulties, and her rehab for multiple broken bones.

Best wishes to one of the Globe’s stalwarts. The good news is that Bella is on her way to a full recovery. Amazingly, she says she may hop back on her bike again. Not me.

The Taylors make another run at the Globe

News that Ben and Steve Taylor have signed on to businessman Aaron Kushner’s bid to buy the Boston Globe has changed the dynamic. The Taylors, of course, are prominent members of the family that owned and ran the Globe for more than 100 years. Ben was the publisher before he was ousted in 1999. Steve was executive vice president.

The Taylors, who are cousins, fell short in a bid to buy the paper back from the New York Times Co. in 2009. The reason was never announced, but the buzz was that their group was undercapitalized, and that the Times Co. would have had to accept a ridiculously low price in that year of economic crisis. The Globe would undoubtedly be worth more now, but how much more is hard to say.

The significance of the Taylors’ involvement is that there now will be support within influential circles for the Times Co. to return the Globe to local ownership.

Would Times Co. chairman Arthur Sulzberger sell the Globe? By placing the Globe, the Worcester Telegram & Gazette and their associated websites on the block in 2009, he made it clear that he would if the price was right and if he and other Times Co. executives were comfortable with the buyers.

I suspect the big question they’ll now have to answer is whether they can get the price they want — or if, instead, they think they can get more by hanging on to their New England properties for another few years.

The Globe first reported Kushner’s interest last October.

Photo via Wikimedia Commons.

Boston.com boosts its political coverage

Later this year, the Boston Globe will move most Globe content off its free Boston.com site and onto a paid, redesigned BostonGlobe.com. Which raises a question: Will the still-free Boston.com include enough high-quality, original material to stand on its own?

We got an encouraging answer to that this week in the form of an announcement that veteran political reporter Glen Johnson will be returning to the Globe as Boston.com’s political editor. According to a staff-wide e-mail from deputy managing editors Jen Peter and Bennie DiNardo, Johnson —

— will oversee the expansion and redesign of the site’s political coverage leading into the 2012 presidential race and beyond, with a blog, videos, aggregated content, the smart display of original Globe stories, and any other creative ideas we can come up with.

You can be sure that Eric Fehrnstrom is thrilled.

Peter and DiNardo’s full statement follows:

We are thrilled to announce that Glen Johnson, most recently of the AP’s State House bureau in Boston, will be returning to Morrissey Boulevard to become boston.com’s political editor. In this role, Glen — who has covered Massachusetts politics for nearly two decades — will oversee the expansion and redesign of the site’s political coverage leading into the 2012 presidential race and beyond, with a blog, videos, aggregated content, the smart display of original Globe stories, and any other creative ideas we can come up with. He will draw on the expertise of our political staff, both locally and in D.C., to make the page a must-read for anyone interested in Massachusetts and New England politics. We will also look for opportunities to republish some of Glen’s politics blogs in the Globe, and we contemplate a regular presence for Glen in the Globe in the form of a regular political column that would be based on his reporting and analysis. With his deep knowledge of the local political scene, his agility as a writer, and his embrace of new media, Glen is the ideal candidate to fill this position. And it couldn’t come at a better time for us, as we prepare to strengthen our web presence with a two-brand strategy and gear up for a presidential primary in our backyard.

This is a homecoming for Glen, who worked for the Globe for more than five years, from 2000 to 2005, in between two stints at the Associated Press. He has covered four presidential races — including Paul Tsongas’ 1992 bid, when Glen worked for the Lowell Sun — and four administrations on Beacon Hill, stemming back to the Weld years. Most recently, he served as the AP’s lead Romney reporter in 2008. He lives with his wife in North Andover and has two college-age sons. He is an avid cook and observer of professional cooks (ask him about his stint in the kitchen at Thomas Keller’s Bouchon). Glen will join us on Jan. 31, and we couldn’t be happier to have him back on board. All cooking tips welcome.

Jen and Bennie

Glen is a good guy and a dogged reporter. A very smart move by the Globe.

The Globe goes deep on “The Other Welfare”

In case you haven’t seen it, the Boston Globe is publishing a three-part series on poor families that medicate their kids — sometimes for flimsy reasons — so that they can be classified as disabled and thus qualify for Supplemental Security Income (SSI) payments.

The reporting, by Patricia Wen, is first-rate. And to point out the obvious, the series, titled “The Other Welfare,” is the sort of accountability journalism that is rarely done by any news organizations other than major newspapers.

What I especially like about the series is that, rather than blaming the families, Wen takes pains to point out the difficult circumstances under which they live. As one single mother, Geneva Fielding, puts it, referring to the medication her 10-year-old son is taking for impulsiveness:

Sometimes I don’t know why we get a check for this. But if someone says you have ADHD and you’re depressed and you can get a check, they’re going to try to get a check. The poor people will take that every time. It’s all about surviving.

A chilling example of unintended consequences.