Former Boston Globe investigative reporter Andrea Estes, who was fired in the spring of 2023 after the paper published a botched report about top MBTA managers who were working from remote locations, has won a grievance that she filed through the Globe’s union, according to Scott Van Voorhis of Contrarian Boston.
Estes, who is now a reporter with the Plymouth Independent, is eligible to receive back pay and could return to the Globe, Van Voorhis writes, although he observes, “We wouldn’t bank on it.” The Independent is one of the larger, better-funded nonprofits, and its editor-founder, Mark Pothier, is himself a Globe alumnus.
There’s no question that the story Estes helped report had significant problems. But the breakdown had all the appearances of a group effort, and it’s never been clear exactly why Estes, who had compiled an admirable record during her years at the Globe, was singled out.
Van Voorhis also published a statement from the Globe he received that reads:
The trust of our readers and our community is our greatest asset, and we will always strive to ensure that our journalism is worthy of them. If it falls short, we will continue to take necessary action to maintain this trust.
We are disappointed by the arbitrator’s decision which deprived the company of our rights under our collective bargaining agreement with the Guild. We of course will nonetheless respect the decision.
Among other things, Estes and her colleagues reported that nine MBTA managers were living in remote locations across the country and working virtually. The actual number turned out to be six.
In November 2023, Bruce Mohl reported in CommonWealth Beacon that Estes may have been the victim of stonewalling state bureaucrats who did not give her the information she needed to get the story right.
There have been rumblings for a while that it was time for news organizations to bring back the position of ombudsperson, also known as the public editor — an in-house journalist who would look at issues in coverage and render a judgment.
At one time the job was fairly common at many larger news organizations, including The Washington Post, The New York Times and The Boston Globe. But as the business model for journalism deteriorated, the position was increasingly seen as a luxury.
On Tuesday, The Dallas Morning News took a step in the right direction, hiring a public editor who will be independent of the newsroom and report directly to the publisher: Stephen Buckley, a journalism professor at Duke University, who is a longtime journalist and has worked for The Washington Post, the Tampa Bay Times and the Poynter Institute. His first column will be published on May 12. According to a press release:
Through active reader engagement and a regular column, Buckley will use an independent lens to help provide readers with understanding and clarity and hold the News accountable for adhering to its high standards. Buckley will be an observer and advocate while informing readers how the News reported controversial topics and issues as they arise.
In an interview with Tom Jones, who writes Poynter’s daily newsletter, Buckley called his hiring “a really bold, counterintuitive move. And the motivation is exactly right, which is: the most important issue for our industry is reestablishing trust with the public.” Oddly, Buckley also said, “I don’t represent the newsroom and I don’t represent the readers.” The public editor’s position has sometimes been described as that of a reader representative. But if Buckley wishes to emphasize his independence, that’s not a bad thing.
A year ago I called for the Globe to restore its long-abolished ombudsman position after the paper published a flawed investigation of MBTA executives who worked from distant locales. It turned out that the story wrong was about some of those executives, and it led to the departure of veteran investigative reporter Andrea Estes. The Globe has never explained what went wrong or why Estes, a respected journalist, was fired. Estes is now doing good work as a reporter for the nonprofit Plymouth Independent.
More recently, Globe columnist Kimberly Atkins Stohr wrote that it was time for news organizations to bring back the public editor, taking note specifically of the oft-voiced criticism that The New York Times’ political coverage is too often marred by both-sides-ism — a criticism I’ve been making for many years. For a long time, the Times employed excellent public editors, culminating in Margaret Sullivan, its penultimate and best in-house critic. But the position was abolished after Sullivan’s successor, Liz Spayd, clashed with the newsroom over a few questionable judgments she offered.
NPR still has a public editor, Kelly McBride of the Poynter Institute, and she demonstrates why the position is valuable. She was a guest on last week’s public radio program “On the Media,” offering some thoughtful insights into the recent controversy over former senior business editor Uri Berliner, who resigned from NPR after writing an error-filled essay about what he regards as the network’s liberal bias.
For many news organizations that are still facing financial challenges, bringing back a paid in-house critic may seem like a bad idea. Large newspapers like The Washington Post and the Los Angeles Times are losing money and cutting staff. But The New York Times and the Globe are profitable and growing. At a moment when trust in the media is at a historic low, hiring a public editor can represent a small but significant step to restoring that trust.
Boston Globe columnist Kimberly Atkins Stohr calls for the return of the ombudsperson, sometimes known as the public editor — an in-house journalist who holds their own news organization to account. As she observes, at one time such positions were common at large media outlets such as The Washington Post, The Boston Globe and The New York Times.
They were eliminated, for the most part, when financial pressures made such a position seem like an unaffordable luxury. But as Stohr argues, with the Times and the Globe once again profitable and growing, “They can easily bring them back as a signal that they value public trust.” (Note: Stohr interviewed me.)
I suggested the Globe bring back its ombudsperson last spring after the paper published an extensive correction about a story involving top executives at the MBTA who were reportedly working from distant locales. Instead, the Globe fired the lead reporter, Andrea Estes, and has never really offered an explanation as to what went wrong. Estes, a respected investigative journalist, is now working at the Plymouth Independent, a new nonprofit edited by Mark Pothier, himself a former top Globe editor.
As far as I know, the only major news organization that still has a public editor is NPR, where those duties are carried out by Kelly McBride, who’s also senior vice president at the Poynter Institute. Meanwhile, as Stohr writes, the Times is increasingly under fire on social media from liberal critics who complain that the paper normalizes Donald Trump by treating him like a typical presidential candidate rather than as someone facing 91 criminal charges who attempted to foment an insurrection. I largely share that critique, although I think some of it is overblown.
The presence of a public editor, Stohr writes, “can help journalists be more self-aware while not placing the burden of public criticism on individual reporters, who are usually not in a position to make the sort of organization-wide changes that are often necessary to restore public confidence.”
The public editor was not a perfect institution by any means. Partly it depends on the skill of the person doing it. The Times’ next-to-last public editor, Margaret Sullivan, was the best I can think of, and Stohr quotes a post Sullivan wrote on Twitter/X arguing that the Times needs to bring that position back. Partly it depends on how willing top editors are to provide access. (Sullivan, who still writes media criticism for The Guardian and her own newsletter, is now executive director at the Craig Newmark Center on Journalism Ethics & Security at the Columbia School of Journalism.)
But there are certain things an in-house critic can do that an outside commentator can’t. A public editor has the time to dig deeply and, if they have the cooperation and support of the top leadership, can make a real contribution in helping the public understand why certain decisions are made. And, sometimes, what the story was behind mistakes and misjudgments.
More: There is still an Organization of News Ombudsmen, though I don’t know how active it is. If you look at the U.S. members, you’ll see that most of them hold titles like “managing editor for standards.” I should have noted that PBS has a public editor, Ric Sandoval-Palos.
It’s time once again to take a look at the state of Media Nation and share the most-read posts of the past year. It’s a little complicated this year — in late July, I moved the blog from WordPress.com to WordPress.org, and the numbers for January through July look different when compared to August through December. It seems to be an apples-and-oranges problem, but I can’t put my finger on it. Given that, I’m going to list the top five for the first seven months and the top five for the last five months. Presumably it will be easier to figure it out next year.
January-July 2023
1. Andrea Estes has left the Globe following an error-riddled story about the MBTA (May 4). One of The Boston Globe’s top investigative reporters was fired after the paper erroneously reported that three top managers at the MBTA were living in distant locations when in fact they were in the Boston area. Six others really were working remotely. The Globe has still not disclosed what went wrong, and, by fall, Estes was working at the Plymouth Independent, a well-funded nonprofit with some prominent Globe alumni.
2. Liz Cheney for speaker(Jan. 3). With the dysfunctional House Republicans unable to agree on a speaker, I suggested that a bipartisan coalition turn to Cheney, a hard-right conservative who had nevertheless endeared herself to some Democrats with her service on the House committee that investigated the role played by Donald Trump and others in the failed insurrection of Jan. 6, 2021.
3. An ombudsman could have explained what went wrong with the Globe’s MBTA story(April 28). Following a lengthy correction to Andrea Estes’ story about the MBTA, I urged that the Globe, as well as other news organizations, bring back the ombudsman’s position, something that nearly all news organizations had abandoned over the past 10 years. Sometimes called the public editor, the ombudsman’s role is to act as a reader advocate and look into problems with coverage, standards, tone and other matters.
5.Why the Internet Archive’s copyright battle is likely to come to a very bad end(March 21). We all love the Internet Archive. In my view, though, it’s heading down a very bad road, claiming the right to copy and lend books without first reaching a licensing agreement with the publishers, as every other library does. Early indications were that the courts would not look kindly upon the Archive’s arguments, and I doubt that’s going to change. There are many negative observations I could make about copyright law, but it is the law.
August-December 2023
1. The late Matthew Stuart’s lawyer blasts the Globe(Dec. 6). After The Boston Globe published its massive overview of the 1989 Carol Stuart case, Nancy Gertner, who had been the late Matthew Stuart’s lawyer, took to GBH Radio (89.7 FM) and blasted the Globe for suggesting that Matthew may have been directly involved in fatal shooting Carol Stuart, the wounding of her husband, Charles Stuart, or both. (A brief synopsis: Charles Stuart, who had planned the murder, blamed the shootings on “a Black man,” turning the city upside-down for weeks, and then finally jumped to his death off the Tobin Bridge as police were moving in.) Several days after Gertner’s remarks, Globe columnist Adrian Walker, who worked closely on the project and narrated the accompanying podcast, appeared on GBH to defend the Globe’s reporting and assert that the paper did not draw any conclusions about Matthew Stuart’s role.
2. The Globe announces expanded regional coverage of Greater Boston(Sept. 6). The Boston Globe is among a tiny handful of regional newspapers that are growing and hiring — and the paper took another step in September by announcing more coverage in Cambridge, Somerville and the suburbs. The Globe already has bureaus in Rhode Island and New Hampshire. Good news all around, although it’s no substitute for detailed coverage of local government, schools, development and the like. Some communities are now being well-covered by startup news outlets, most of them nonprofit; others, though, have little or nothing.
3. A devastating portrayal of Elon Musk raises serious questions about capitalism run amok(Aug. 23). The world’s richest person was unavoidable in 2023, mainly for his destruction of Twitter, the plaything he bought the previous fall. Ronan Farrow, writing in The New Yorker, took a deep dive into Musk’s life and career, describing him as an out-of-control egomaniac with scant regard for safety at SpaceX and Tesla, his grandiosity fed by what may be his overindulgence in ketamine. Walter Isaacson’s biography of Musk got more attention, but Farrow delivered the goods.
4. More evidence that Woodrow Wilson was among our very worst presidents(Oct. 9, 2022). Why this post from 2022 popped up is a mystery to me, but it’s nevertheless heartening to see that Wilson’s reputation continues to disintegrate. I shared a New York Times review of a Wilson biography by Adam Hochschild. The reviewer, Thomas Meaney, wrote that the book deals mainly with Wilson’s “terror campaign against American radicals, dissidents, immigrants and workers makes the McCarthyism of the 1950s look almost subtle by comparison.” And lets not forget that Wilson was also a vicious racist.
5. Nobel winner weighs in on a shocking police raid against a newspaper: ‘It’s happening to you now’(Aug. 12). One of several posts I wrote about a police raid of the offices of the Marion County Record in rural Kansas as well as the homes of the publisher and a city official. Publisher Eric Meyer’s mother, Joan Meyer, still involved in the paper at the age of 97, died the next day, apparently because of stress. “It’s happening to you now,” said Maria Ressa, the Filipino journalist who won the 2021 Nobel Peace Prize for her courageous resistance to her own country’s authoritarian regime. The ostensible reason for the police department’s thug-like action involved supposedly confidential driver’s records belong to a local restaurateur; more likely, it involved the paper’s investigation of Police Chief Gideon Cody’s alleged misconduct at his previous job. Two months after the raid, Cody resigned.
This might be my final post of 2023. Thank you, as always, for reading. And I wish all of you health and happiness in the year ahead.
Former Boston Globe reporter Andrea Estes, now with the Plymouth Independent, a brand-new nonprofit, breaks a story that results in the resignation of a town official. Click here for the backstory on Estes’ departure from the Globe.
The Plymouth Independent, a high-profile nonprofit news project, has made its long-awaited debut. The site right now is leading with a story by former Boston Globe reporter Andrea Estes on the town’s affordable housing crisis.
Estes is just one of several Globe folks involved in the site: the editor, Mark Pothier, was a high-ranking editor at the Globe, and Globe veteran Walter Robinson is listed as an adviser to the board. Estes is one of two staff reporters; the other is Fred Thys, formerly of WBUR Radio and VTDigger.
Notably, the Independent has a social media presence on Facebook, Instagram and LinkedIn, but not on X/Twitter. I’m sure we’re going to see more and more of that. It’s also one of two nonprofit news sites to launch in Eastern Massachusetts this month, along with The Belmont Voice.
CommonWealth Beacon has just published a story by its editor, Bruce Mohl, shedding some light on an exceedingly strange episode from earlier this year: The Boston Globe’s decision to fire veteran investigative reporter Andrea Estes after the paper published a story reporting that three top MBTA managers were living far from Greater Boston when in fact they made their homes in the local area. The story, on which Estes had the lead byline, reported that nine T officials had such an arrangement; in fact, it was six. The Globe had to run several corrections as a result.
Mohl reports that the errors in the story came about because the managers themselves were not allowed as a matter of policy to speak with the press without permission, and that they thought the MBTA public relations office was going to respond on their behalf — but the Massachusetts Department of Transportation (MassDOT) ordered the T to stay silent. Mohl writes:
At the MBTA, workers are advised not to talk to reporters, leaving that job to public relations officials. But in this instance the MBTA public relations officials, on orders from higher-ups at the Massachusetts Department of Transportation, ignored calls from Estes seeking to verify the information she had gathered. The result was a story that unfairly tarred at least three employees at the MBTA and caused the firing of Estes.
Disclosure: I’m a member of CommonWealth’s board of advisers.
This entire saga has been weird, and though Mohl’s story answers some of the outstanding questions, it doesn’t answer all of them. Why would MassDOT not allow the T to defend its own employees? Why was Estes fired if she wasn’t entirely at fault? In addition, editor Nancy Barnes said there would be some public accountability after Estes left the Globe, but Mohl suggests that may have been derailed by a pending arbitration hearing sought by Estes.
A further indication that at least some of Estes’ peers believe she was wronged came when she was hired recently as a staff reporter by the Plymouth Independent, a fledgling nonprofit edited by Mark Pothier, until recently a high-ranking editor at the Globe, and advised by Globe legend Walter Robinson. “Having her on staff sends a strong message about the kind of serious journalism we plan to do,” Pothier said in a press release announcing her hiring.
Thanks to Mohl’s digging, we now know more than we did. I still hope the full story comes out at some point.
Investigative reporter Andrea Estes, who was fired by The Boston Globe in May following a report about management problems at the MBTA that contained several significant errors, has been hired as a staff reporter by the Plymouth Independent, a new nonprofit news organization.
The press release announcing her hiring quotes Independent editor Mark Pothier, who was until recently a top editor at the Globe, praising Estes fulsomely: “Andrea’s talent for rooting out important news is unparalleled. There’s a well-worn saying about sunlight being the best disinfectant, but it holds true. And I’m confident she’ll bring a lot of sunshine to town. Having her on staff sends a strong message about the kind of serious journalism we plan to do.”
Also involved with the Independent is the legendary Globe reporter Walter Robinson, still an editor-at-large at the Globe.
Although the MBTA story that apparently led to Estes’ departure contained a number of problems, the Globe has never explained what went wrong, what Estes’ role was, and who else might have been responsible, either in whole or in part. By bringing Estes to the Independent, Pothier and Robinson have signaled their support for someone with a long track record of outstanding work.
Scott Van Voorhis offers some important context about Andrea Estes’ departure from The Boston Globe. In his Contrarian Boston newsletter, Van Voorhis calls her work “compelling and consequential,” and observes that her reporting uncovered a kickback scheme that resulted in a federal prison term for former House Speaker Sal DiMasi and exposed the $300,000-plus salary of Methuen’s now-former police chief.
The current controversy involves two lengthy corrections the Globe published after an Estes-bylined story reported that nine top MBTA managers were working remotely. According to the corrections, the actual number was six, and there were other problems as well. Van Voorhis writes that “to pin the alleged mistakes in the story solely on Estes seems grossly unfair. Where was her editor? And with the prominent play the Globe gave to the story, there surely were other editors involved in at least reviewing the piece.”
Globe editor Nancy Barnes has told her staff that she’s “working to unravel all of this,” adding: “We will hold ourselves accountable for our mistakes because trust is so essential to us as journalists.”
Boston Globe editor Nancy Barnes has told her staff that the paper plans to offer an explanation about what went wrong with former reporter Andrea Estes’ story about MBTA managers who work remotely. Her email was passed along to me by a trusted source and closes with this:
Finally, I want to acknowledge the concerns individuals have raised about the multiple corrections in the recent MBTA story about executives living remotely. I am still working to unravel all of this and so there is not a lot I can say publicly for now except this: We will hold ourselves accountable for our mistakes because trust is so essential to us as journalists
This is good news and sends exactly the right message. Barnes took over for Brian McGrory just a few months ago, and this is her first public crisis. I look forward to reading the Globe’s account of what happened.
