Former Boston Globe investigative reporter Andrea Estes, who was fired in the spring of 2023 after the paper published a botched report about top MBTA managers who were working from remote locations, has won a grievance that she filed through the Globe’s union, according to Scott Van Voorhis of Contrarian Boston.
Estes, who is now a reporter with the Plymouth Independent, is eligible to receive back pay and could return to the Globe, Van Voorhis writes, although he observes, “We wouldn’t bank on it.” The Independent is one of the larger, better-funded nonprofits, and its editor-founder, Mark Pothier, is himself a Globe alumnus.
There’s no question that the story Estes helped report had significant problems. But the breakdown had all the appearances of a group effort, and it’s never been clear exactly why Estes, who had compiled an admirable record during her years at the Globe, was singled out.
Van Voorhis also published a statement from the Globe he received that reads:
The trust of our readers and our community is our greatest asset, and we will always strive to ensure that our journalism is worthy of them. If it falls short, we will continue to take necessary action to maintain this trust.
We are disappointed by the arbitrator’s decision which deprived the company of our rights under our collective bargaining agreement with the Guild. We of course will nonetheless respect the decision.
Among other things, Estes and her colleagues reported that nine MBTA managers were living in remote locations across the country and working virtually. The actual number turned out to be six.
In November 2023, Bruce Mohl reported in CommonWealth Beacon that Estes may have been the victim of stonewalling state bureaucrats who did not give her the information she needed to get the story right.
It’s time once again to take a look at the state of Media Nation and share the most-read posts of the past year. It’s a little complicated this year — in late July, I moved the blog from WordPress.com to WordPress.org, and the numbers for January through July look different when compared to August through December. It seems to be an apples-and-oranges problem, but I can’t put my finger on it. Given that, I’m going to list the top five for the first seven months and the top five for the last five months. Presumably it will be easier to figure it out next year.
January-July 2023
1. Andrea Estes has left the Globe following an error-riddled story about the MBTA (May 4). One of The Boston Globe’s top investigative reporters was fired after the paper erroneously reported that three top managers at the MBTA were living in distant locations when in fact they were in the Boston area. Six others really were working remotely. The Globe has still not disclosed what went wrong, and, by fall, Estes was working at the Plymouth Independent, a well-funded nonprofit with some prominent Globe alumni.
2. Liz Cheney for speaker(Jan. 3). With the dysfunctional House Republicans unable to agree on a speaker, I suggested that a bipartisan coalition turn to Cheney, a hard-right conservative who had nevertheless endeared herself to some Democrats with her service on the House committee that investigated the role played by Donald Trump and others in the failed insurrection of Jan. 6, 2021.
3. An ombudsman could have explained what went wrong with the Globe’s MBTA story(April 28). Following a lengthy correction to Andrea Estes’ story about the MBTA, I urged that the Globe, as well as other news organizations, bring back the ombudsman’s position, something that nearly all news organizations had abandoned over the past 10 years. Sometimes called the public editor, the ombudsman’s role is to act as a reader advocate and look into problems with coverage, standards, tone and other matters.
5.Why the Internet Archive’s copyright battle is likely to come to a very bad end(March 21). We all love the Internet Archive. In my view, though, it’s heading down a very bad road, claiming the right to copy and lend books without first reaching a licensing agreement with the publishers, as every other library does. Early indications were that the courts would not look kindly upon the Archive’s arguments, and I doubt that’s going to change. There are many negative observations I could make about copyright law, but it is the law.
August-December 2023
1. The late Matthew Stuart’s lawyer blasts the Globe(Dec. 6). After The Boston Globe published its massive overview of the 1989 Carol Stuart case, Nancy Gertner, who had been the late Matthew Stuart’s lawyer, took to GBH Radio (89.7 FM) and blasted the Globe for suggesting that Matthew may have been directly involved in fatal shooting Carol Stuart, the wounding of her husband, Charles Stuart, or both. (A brief synopsis: Charles Stuart, who had planned the murder, blamed the shootings on “a Black man,” turning the city upside-down for weeks, and then finally jumped to his death off the Tobin Bridge as police were moving in.) Several days after Gertner’s remarks, Globe columnist Adrian Walker, who worked closely on the project and narrated the accompanying podcast, appeared on GBH to defend the Globe’s reporting and assert that the paper did not draw any conclusions about Matthew Stuart’s role.
2. The Globe announces expanded regional coverage of Greater Boston(Sept. 6). The Boston Globe is among a tiny handful of regional newspapers that are growing and hiring — and the paper took another step in September by announcing more coverage in Cambridge, Somerville and the suburbs. The Globe already has bureaus in Rhode Island and New Hampshire. Good news all around, although it’s no substitute for detailed coverage of local government, schools, development and the like. Some communities are now being well-covered by startup news outlets, most of them nonprofit; others, though, have little or nothing.
3. A devastating portrayal of Elon Musk raises serious questions about capitalism run amok(Aug. 23). The world’s richest person was unavoidable in 2023, mainly for his destruction of Twitter, the plaything he bought the previous fall. Ronan Farrow, writing in The New Yorker, took a deep dive into Musk’s life and career, describing him as an out-of-control egomaniac with scant regard for safety at SpaceX and Tesla, his grandiosity fed by what may be his overindulgence in ketamine. Walter Isaacson’s biography of Musk got more attention, but Farrow delivered the goods.
4. More evidence that Woodrow Wilson was among our very worst presidents(Oct. 9, 2022). Why this post from 2022 popped up is a mystery to me, but it’s nevertheless heartening to see that Wilson’s reputation continues to disintegrate. I shared a New York Times review of a Wilson biography by Adam Hochschild. The reviewer, Thomas Meaney, wrote that the book deals mainly with Wilson’s “terror campaign against American radicals, dissidents, immigrants and workers makes the McCarthyism of the 1950s look almost subtle by comparison.” And lets not forget that Wilson was also a vicious racist.
5. Nobel winner weighs in on a shocking police raid against a newspaper: ‘It’s happening to you now’(Aug. 12). One of several posts I wrote about a police raid of the offices of the Marion County Record in rural Kansas as well as the homes of the publisher and a city official. Publisher Eric Meyer’s mother, Joan Meyer, still involved in the paper at the age of 97, died the next day, apparently because of stress. “It’s happening to you now,” said Maria Ressa, the Filipino journalist who won the 2021 Nobel Peace Prize for her courageous resistance to her own country’s authoritarian regime. The ostensible reason for the police department’s thug-like action involved supposedly confidential driver’s records belong to a local restaurateur; more likely, it involved the paper’s investigation of Police Chief Gideon Cody’s alleged misconduct at his previous job. Two months after the raid, Cody resigned.
This might be my final post of 2023. Thank you, as always, for reading. And I wish all of you health and happiness in the year ahead.
CommonWealth Beacon has just published a story by its editor, Bruce Mohl, shedding some light on an exceedingly strange episode from earlier this year: The Boston Globe’s decision to fire veteran investigative reporter Andrea Estes after the paper published a story reporting that three top MBTA managers were living far from Greater Boston when in fact they made their homes in the local area. The story, on which Estes had the lead byline, reported that nine T officials had such an arrangement; in fact, it was six. The Globe had to run several corrections as a result.
Mohl reports that the errors in the story came about because the managers themselves were not allowed as a matter of policy to speak with the press without permission, and that they thought the MBTA public relations office was going to respond on their behalf — but the Massachusetts Department of Transportation (MassDOT) ordered the T to stay silent. Mohl writes:
At the MBTA, workers are advised not to talk to reporters, leaving that job to public relations officials. But in this instance the MBTA public relations officials, on orders from higher-ups at the Massachusetts Department of Transportation, ignored calls from Estes seeking to verify the information she had gathered. The result was a story that unfairly tarred at least three employees at the MBTA and caused the firing of Estes.
Disclosure: I’m a member of CommonWealth’s board of advisers.
This entire saga has been weird, and though Mohl’s story answers some of the outstanding questions, it doesn’t answer all of them. Why would MassDOT not allow the T to defend its own employees? Why was Estes fired if she wasn’t entirely at fault? In addition, editor Nancy Barnes said there would be some public accountability after Estes left the Globe, but Mohl suggests that may have been derailed by a pending arbitration hearing sought by Estes.
A further indication that at least some of Estes’ peers believe she was wronged came when she was hired recently as a staff reporter by the Plymouth Independent, a fledgling nonprofit edited by Mark Pothier, until recently a high-ranking editor at the Globe, and advised by Globe legend Walter Robinson. “Having her on staff sends a strong message about the kind of serious journalism we plan to do,” Pothier said in a press release announcing her hiring.
Thanks to Mohl’s digging, we now know more than we did. I still hope the full story comes out at some point.
Green Line trolley at the new Tufts/Medford station. Photo (cc) 2022 by Dan Kennedy.
It’s hard to describe how outrageous it is that the brand-new, $2.3 billion Green Line Extension was built with miles of tracks that are too close together. Bruce Mohl writes at CommonWealth:
At a confusing press conference on Thursday that raised almost as many questions as answers, MBTA General Manager Phillip Eng said it appears the prefabricated plated rail ties for the Green Line extension were made to incorrect specifications and then installed. A plated rail tie consists of a wooden tie with steel plates on either end for holding the rail in place.
Gov. Maura Healey blamed her predecessor, Charlie Baker, which is a pretty safe call — the GLX was built on his watch, so surely someone in his administration was responsible. The Boston Globe reports that Eng also said his underlings didn’t inform him of the problem in a timely manner. Let the firings begin.
One thought that occurs to me is that Baker canceled a more expensive version of the GLX approved by his predecessor, Deval Patrick. It would not surprise me if Baker let an unqualified contractor sweet-talk his administration into doing the job on the cheap.
I don’t usually take the GLX because the Medford/Tufts terminus is too far from my house and is s-l-o-w. Instead, I generally take the commuter rail to North Station and then the Orange Line. But the GLX can be valuable as a backup, and of course a lot of people depend on it. This is literally unbelievable, except that it’s the MBTA.
Excellent commentary in CommonWealth by Jim Aloisi on why it’s time to treat the miserable state of the MBTA like the crisis that it is. I especially recommend his criticism of the Federal Transit Administration for what he regards as an overemphasis on safety at the expense of actually getting anything done: “As a regular T rider, I care about safety as much as anyone, but we cannot sacrifice ridership on the altar of safety — a perfectly safe system would be one that simply stops moving.” Which it pretty much has.
Aloisi blames the crisis on every governor, legislative leader and transportation official “since 1991,” meaning everyone since Michael Dukakis, who really did take the T seriously — adding that he includes himself among those who made mistakes, since he served for a time as state transportation secretary. And though he believes that the MBTA’s general manager, Phil Eng, is off to a reasonably good start, it’s clear to Aloisi, and to all of us who depend on the T, that he doesn’t have much time to make real, lasting changes.
A nice — but unplanned — walk through the Public Garden earlier today. Photo (cc) 2023 by Dan Kennedy.
The MBTA has botched its latest round of service interruptions, inconveniencing riders so that the Government Center Garage demolition can proceed for the benefit of wealthy private interests.
It normally takes me about 50 minutes, door to door, to commute to Northeastern. I’m a short walk from the West Medford commuter rail station. After a 12-minute ride to North Station, I can choose the Orange or the Green Line. Starting this past Monday, though, Green Line service has been halted between North Station and Government Station.
I generally commute to campus three days a week. On Tuesday, hordes of people tried to cram onto overpacked Orange Line cars, which were running every 10 minutes around 8 a.m. — clearly not frequently enough to accommodate the riders. I made it onto the second one. Today was a nice day, so I decided to walk from North Station to Government Center, only to be confronted with more hordes and no sign that an E Line train to Northeastern was coming any time soon. I ended up walking nearly three and a half miles to campus. I can’t complain too much — it was beautiful. But it’s not how I wanted to spend a busy weekday morning.
The time suck was pretty severe — an hour and 20 minutes door to door on Tuesday and an hour and 45 minutes today.
Fortunately my commute home hasn’t been affected, since getting onto the Orange Line at Ruggles isn’t an issue. I’m also assuming (hoping?) that Friday won’t be too bad because, for many people, Thursday is the new Friday.
But how much pain does the T expect commuters to endure? I can ride my bike to Northeastern in about 40 minutes, and I’ll probably do it a few times before this ends, supposedly on Oct. 12. Other people will start driving, which isn’t good for the city or the environment.
I love the T. I spent 29 years driving from the North Shore to Boston, and moving closer to the city — and closer to public transportation — has transformed my life. And it works well most of the time. But the deterioration of the service in recent years has been pretty horrendous, and it has been a major contributor to increases in private vehicle traffic. The last governor who really seemed to care about the T was Michael Dukakis. I’m hoping that will the case with Maura Healey as well. We all have great hopes for the newish general manager and CEO, Phil Eng. But we need to see some improvements — soon.
Scott Van Voorhis offers some important context about Andrea Estes’ departure from The Boston Globe. In his Contrarian Boston newsletter, Van Voorhis calls her work “compelling and consequential,” and observes that her reporting uncovered a kickback scheme that resulted in a federal prison term for former House Speaker Sal DiMasi and exposed the $300,000-plus salary of Methuen’s now-former police chief.
The current controversy involves two lengthy corrections the Globe published after an Estes-bylined story reported that nine top MBTA managers were working remotely. According to the corrections, the actual number was six, and there were other problems as well. Van Voorhis writes that “to pin the alleged mistakes in the story solely on Estes seems grossly unfair. Where was her editor? And with the prominent play the Globe gave to the story, there surely were other editors involved in at least reviewing the piece.”
Globe editor Nancy Barnes has told her staff that she’s “working to unravel all of this,” adding: “We will hold ourselves accountable for our mistakes because trust is so essential to us as journalists.”
Boston Globe editor Nancy Barnes has told her staff that the paper plans to offer an explanation about what went wrong with former reporter Andrea Estes’ story about MBTA managers who work remotely. Her email was passed along to me by a trusted source and closes with this:
Finally, I want to acknowledge the concerns individuals have raised about the multiple corrections in the recent MBTA story about executives living remotely. I am still working to unravel all of this and so there is not a lot I can say publicly for now except this: We will hold ourselves accountable for our mistakes because trust is so essential to us as journalists
This is good news and sends exactly the right message. Barnes took over for Brian McGrory just a few months ago, and this is her first public crisis. I look forward to reading the Globe’s account of what happened.
Update: Globe spokeswoman Heidi Flood confirmed this morning that Andrea Estes “no longer works at the Globe.” I have edited the headline to reflect that.
Update 2: Globe editor Nancy Barnes has told her staff that she’s working to unravel what went wrong.
Boston Globe reporter Andrea Estes, an investigative journalist whose recent error-riddled story about absentee managers at the MBTA led to a lengthy correction, has disappeared from the Globe’s online staff directory. You can still find her official Globe listing, though. She’s described as a “former reporter,” and her bio begins: “Estes was an investigative reporter specializing in government accountability.”
On Wednesday evening I sent an email to Globe spokeswoman Heidi Flood asking, “Has Andrea Estes left the Globe?” Flood’s response: “Thanks for reaching out. The company does not comment on personnel matters.” I also emailed Globe editor Nancy Barnes, who did not respond. I tried emailing Estes at her Globe address earlier this morning, and it bounced back.
It seems pretty clear that Estes is gone. And though no reason has been given, her most recent story, which led the Sunday paper on April 23, has proved to be an embarrassment for the Globe. The idea that some of the T’s leading executives were working virtually from distant places while bus drivers, subway operators and maintenance workers were putting themselves on the line every day was enraging. Here’s the heart of her story, which comes from a PDF of the print edition:
The MBTA is facing an unprecedented crisis of confidence in its service, punctuated by slow trains, endless delays, and gruesome accidents. Yet, many top T managers live far from the troubled system they’re trying to rescue and some are rarely seen in person by their employees. A Globe review has found that nine senior managers (including one who has left the agency) have a primary residence more than 100 miles from the nearest T station — and some much farther.
The story was later revised to cut that number from nine to six, and was appended with a lengthy correction:
Earlier versions of this story incorrectly reported that three MBTA managers live primarily in homes far from the T’s service area. Dennis Lytton, the deputy safety chief, has an apartment in Brighton and says he has not worked remotely since starting the job in February. Michele Stiehler, the T’s chief of paratransit, lives in Boston and walks to work. Jennifer Tabakin, who oversees the T’s South Coast Rail project, also has a home in Boston within walking distance of T headquarters. In addition, the story incorrectly reported that Ronald Ester’s “primary residence” is in Chicago; Ester said he considers his home in Massachusetts as his primary residence.
Estes’ story led to an editorial that has now also been appended with a correction. That correction includes a wrinkle that doesn’t appear in the one attached to Estes’ article: “The original editorial also incorrectly stated where Dennis Lytton, an MBTA safety official, was when reached by reporters. He was in Boston.” Estes’ original story said, “When contacted by the Globe recently, Lytton, who makes $175,000 a year, said he was home in Los Angeles at the time.” That sentence was deleted from the revised version.
Reporters make mistakes. We’ve all had corrections appended to our work. But to level such a serious accusation against three MBTA managers by name and then have to retract it is unusual.
As for Flood’s comment that the Globe doesn’t comment on personnel matters, I would note that there have been a number of prominent situations in the past when people have been fired, pushed into leaving or suspended, and the paper has gone into considerable detail in telling its audience what happened. We all know who they are, and I’m not going to drag their names into this.
I wrote last week that the Globe should have an ombudsman — an in-house reader advocate paid to look into fiascoes like this and write about them. At one time, many news outlets, including the Globe, had such a person on their staffs, but that’s pretty rare these days.
Even in the absence of an ombudsman, though, the Globe still owes us an explanation of what went wrong, and it should be published in a prominent spot.
A Red Line train at Charles/MGH. Photo (cc) 2018 by Eric F. James.
There was a time when many major news organizations, including The Boston Globe, had an ombudsman — a reader advocate who would report on the inside workings of the newsroom when problems arose.
Well, I’d really like to know what happened with the Globe’s reporting on MBTA managers who live far from Boston. The story was written by Andrea Estes and led Sunday’s print edition. It told a pretty compelling tale of inequity, with subway operators, bus drivers, maintenance workers and others required to show up to work every day while some of the agency’s top executives checked in from distant locales.
Trouble is, the story has now been appended with this:
Correction: Earlier versions of this story incorrectly reported that three MBTA managers live primarily in homes far from the T’s service area. Dennis Lytton, the deputy safety chief, has an apartment in Brighton and says he has not worked remotely since starting the job in February. Michele Stiehler, the T’s chief of paratransit, lives in Boston and walks to work. Jennifer Tabakin, who oversees the T’s South Coast Rail project, also has a home in Boston within walking distance of T headquarters.
Estes is a fine reporter who’s done a lot of important work, and it does appear that absentee executives really are a problem at the MBTA — but not these three. I think the Globe owes us an explanation. An ombudsman could have told that story.
