Fascinating stuff from the Boston Business Journal.
Contract negotiations between The Boston Globe and the Boston Newspaper Guild are becoming increasingly tense, with the Guild accusing management of union-busting and Globe publisher John Henry denying it.
Earlier this week the Guild posted an open letter to John Henry and his wife, Linda Pizzuti Henry, who is the paper’s managing director. The key takeaway:
Now, we are in the midst of negotiations led by a mercenary law firm that is trying to bully your employees into a contract that essentially asks them to give up their rights as union members. These tactics are threatening to destroy the long-standing, constructive and respectful relationship between the Guild and management. This approach to collective bargaining has also stoked feelings of deep anger and even betrayal among employees. It is doomed to fail.
That was followed by John Henry’s sending an email to the Boston Business Journal in response to the Guild’s letter. The highlight:
Globe management has set a very simple but very important goal of strengthening our newsroom for the challenges of a long-term future in local journalism. The Globe and the guild need to engage in a collaborative effort designed to ensure what both sides need in order to have a vibrant workplace and serve the needs of our community.
This has been ugly right from the start, and it doesn’t look like it’s getting any better.
Earlier: “Newspaper Guild blasts Boston Globe management over contract woes” (Dec. 14).
John Henry isn’t selling.
Nearly five years after the billionaire financier announced that he would buy The Boston Globe, there’s a low but persistent buzz within the city’s media and political circles that Henry is tired of losing money and looking to get out. But Henry, who is also the principal owner of the Red Sox, insists there’s nothing to it.
“I don’t think of selling any local assets during my lifetime,” Henry said in an email interview. “Linda and I love and are committed to this city.”
Henry holds the title of Globe publisher. His wife, Linda Pizzuti Henry, is the managing director and, even more than her husband, is a regular presence at the Globe’s offices.
Henry responded to a range of questions I recently emailed to him. He declined to offer answers on two issues: whether he thought columnist Kevin Cullen could regain the trust of his readers after he returns from a three-month suspension for ethics violations; and how he plans to handle former Boston.com editor and reporter Hilary Sargent’s claims that she was sexually harassed by Globe editor Brian McGrory — claims that she has continued to assert even after the Globe’s recent announcement that investigators had interviewed Sargent and cleared McGrory. Henry did offer praise for McGrory’s performance as editor, saying, “Brian has done a terrific job of early on moving us primarily into local reporting and over the past year or so has really moved us to more and more relevant, interesting and compelling stories across New England. Every day there are ‘can’t miss’ stories.”
As is the case with many daily newspapers, the Globe has staked its future on its ability to sell digital subscriptions. The Globe missed its target of signing up 100,000 digital-only subscribers by the end of June — a crucial benchmark on the way to 200,000, which McGrory and other Globe executives have identified as one of the keys to long-term financial sustainability. Those efforts are about to get a significant boost. Earlier this year, it was announced that the paper would adopt The Washington Post’s highly regarded content-management system, Arc, both for internal operations and for re-energizing the Globe’s web and mobile platforms.
Globe spokeswoman Jane Bowman said the rollout would begin in August, with updates throughout the fall and full adoption by the end of the year. “The move to Arc will relaunch globe.com with a focus on site speed and driving user engagement,” Bowman said via email. “We will extend our mobile offerings, with Arc powering new iOS and Android apps for digital subscribers. The newsroom will have access to Arc’s advanced testing and analytics tools, giving us deeper insight into how readers engage with our content.”
Henry also had some provocative things to say about objectivity, telling me, “A news journalist (as opposed to a columnist) has an obligation to sift through whatever evidence he or she can find and give the reader what actually has happened or is happening to the best of his or her ability much like a juror in a courtroom is asked to do. Today we get the news interpreted far too often rather than reported.”
The financier-turned-publisher’s efforts to reinvent the Globe as a business have been mixed. Expanded print sections, for the most part, have not worked out, as advertising to support those sections failed to materialize. Crux, a free website devoted to covering the Catholic Church, was given away to its star columnist, John Allen. A new $75 million printing plant in Taunton got off to a slow start, resulting in poor quality, late and missed deliveries, and the loss of client publications such as the Boston Herald and USA Today. A revamped version of Boston.com, stripped of Globe content, never really achieved liftoff.
On the other hand, the standalone website Stat, which covers health and life sciences, keeps chugging along. The newsroom and business operations were moved from the paper’s hulking, outmoded plant in Dorchester (sold for about $80 million) to downtown Boston. The Globe’s journalism remains excellent, and the newsroom, with about 220 full-timers, is far larger than it would have been if the paper had fallen into the hands of a corporate chain — as we saw this week with New York’s Daily News, whose staff was cut in half by tronc, its bizarrely named owner.
According to The Washington Post, the Daily News had as many as 400 full-time editorial employees in the late 1980s. After this week’s cuts, that number is now about 45 — an indication not only of how fortunate the Globe has been to have Henry at the helm, but of how bad it might get if he can’t turn things around.
A transcript of my email conversation with Henry follows.
Q: From time to time people tell me that you are considering selling the Globe. Lately that kind of talk has been more persistent — I’ve heard people say that you’re tired of losing money and perhaps tired of the recent controversies. So: Are you planning to sell the Globe?
A: We have had no discussions about selling nor is anything contemplated. I don’t think of selling any local assets during my lifetime. Linda and I love and are committed to this city.
The Globe cannot ever seem to meet budgets — on either the revenue side or the expense side and I am not going to continue that. This has always been about sustainability rather than sizable, endless, annual losses. That is frustrating and due to a combination of mismanagement and a tough industry.
Q: If you are not planning to sell the Globe, are you committed to keeping it for the foreseeable future, which I’ll define as the next three to five years?
A: There is no time frame, honestly. We want to do our part and will, but ultimately the community’s support and the excellence of the paper will determine the long-term future.
I believe this community will support a news organization of this caliber. Brian has done a terrific job of early on moving us primarily into local reporting and over the past year or so has really moved us to more and more relevant, interesting and compelling stories across New England. Every day there are “can’t miss” stories.
Journalism is under attack in this country. We all know facts are under attack. Facts. What should be under attack in journalism these days are not facts but the lack of objective reporting. Personally I reject the notion that you can’t have highly objective reporting although the media seems to believe it isn’t possible. To me that is a long-held myth that has no place in a democracy. A news journalist (as opposed to a columnist) has an obligation to sift through whatever evidence he or she can find and give the reader what actually has happened or is happening to the best of his or her ability much like a juror in a courtroom is asked to do. Today we get the news interpreted far too often rather than reported.
Q: When I was doing my reporting for my book “The Return of the Moguls,” you and others told me that the Globe’s revenues were about $300 million a year. Could you tell me what they are today? What is the gap between revenues and expenses — in other words, how much are you losing?
A: The annual losses are just not sustainable but even if I personally felt that it was acceptable to continue losing significant sums, it does not put the news organization on the road to sustainability. Sooner or later it must sustain itself and it will — again though it will require the Globe convincing the community that it is worthwhile to support.
Q: Do you have concrete plans to fill the gap and move to break-even? You’ve had some success in charging for digital subscriptions, but what can you point to beyond that? How many digital-only subscribers do you now have — did you meet the 100,000 target that had been announced for the end of June?
A: Bridging the gap will not be easy but we have been working on it all year. Last week [early July] we were at 94,797 digital-only subscribers. While the numbers continue to grow, advertising revenues across the country are being gobbled up by Google and Facebook. Bloomberg today reported, “Omnicom Group suffered its biggest decline in nine years after posting sluggish results, renewing concerns that the ad giant can weather media disruption spurred by the likes of Google and Facebook.”
Q: Do you believe the Taunton printing problems have been straightened out or are at least under control? Contracted work was supposed to be a big part of your strategy, but you have lost customers, including the Boston Herald and USA Today. Do you have a strategy to sign up new customers or to lure back old ones (or both)?
A: Yes, and everyone there has been doing everything they can to reduce costs while at the same time getting used to new equipment that initially was extremely challenging.
Whether or not we print other publications comes down to cost primarily. Our cost structure was such that the Herald could be printed more cheaply out of the area. Our costs also led to minimal profit from printing other papers. If we can get our costs in line and be efficient enough we will have almost certainly have more commercial clients than The New York Times.
Q: When will you name a successor to editorial-page editor Ellen Clegg, who recently announced her retirement? [Clegg and I plan to work on a project together. See this disclosure.] Have you chosen anyone? Can you say who that is?
A: This is an extremely important position so we will take our time. Ellen has done a superb job for us and we will miss her.
Q: What do you expect the Globe’s adoption of The Washington Post’s Arc platform is going to accomplish for you? When will that be implemented?
A: I’m not the best person to talk with about this, but it is exciting. Our number one issue is reader experience and having an app experience across platforms as well as a new site will be great for readers.
Don Seiffert of the Boston Business Journal reports that Boston Globe editorial-page editor Ellen Clegg has announced her retirement, and he notes that sports editor Joe Sullivan recently said he would retire as well.
I suspect the sports section will be just fine. Clegg’s shoes, on the other hand, may prove to be difficult to fill. A longtime Globe employee, Clegg followed Peter Canellos, an exceptionally thoughtful editor who took a top job at Politico after leaving the Globe several years ago. Clegg proved to be an innovator both online and in print. More important, she has a close working relationship with owners John and Linda Henry, which has really mattered given the Henrys’ ongoing interest in the editorial pages. You’ll find a synopsis of those innovations in an interview I did with Clegg for the Nieman Journalism Lab earlier this year.
And now for some personal news. For the past several months Clegg and I have been talking about working together on a project, probably a textbook about opinion journalism. I’ve known for a while that she was retiring — the project is not something I could take on if she’d stayed at the Globe given the conflict of interest with my work at “Beat the Press” and WGBH News. So I’m glad Clegg’s departure is finally out in the open.
Although we’ve sketched out a few ideas, we are a long way from producing anything. She’s not leaving the Globe until mid-August. I just wanted to let you know that Ellen and I will be working together before you heard it from anyone else.
Two top Boston Globe executives, managing director Linda Pizzuti Henry and president Vinay Mehra, sent this out to the staff earlier this afternoon. A source passed it on a little while ago. As you’ll see, the message concerns a charge by Hilary Sargent, a former top editor at Boston.com, that she was sexually harassed by Globe editor Brian McGrory in a text message, which she posted on Twitter this past Monday.
Emily Rooney, Adam Reilly and I discussed the situation Tuesday evening on “Greater Boston.”
The full text of Henry and Mehra’s message (except for an internal link for reporting employee concerns) follows.
As you may be aware, a former employee has publicly suggested that there was an inappropriate text exchange between Brian McGrory and her. As we discussed last fall and at the last newsroom Town Hall, we are deeply committed to creating a safe, comfortable, welcoming working environment for all employees. We have multiple avenues for employees to use to escalate concerns and will work to expeditiously address any issues raised going forward or looking back.
This issue is no exception. When we first learned about the social media discussion mentioned above, we began investigating to gather as much relevant information as we could. We discussed the issue with Brian in an attempt to understand both the nature of any exchanges between the two parties and also whether or not these exchanges occurred during her employment. We also reached out to Ms. Sargent, the former employee, to ascertain the timing and context of the text in question. At this time it is still unclear when these exchanges took place.
We expect to have resolution on this matter soon but did not want to wait another day to connect with you directly. We want to reiterate how important your work is, how important your contributions are to us and how seriously we take assertions of improper conduct.
If there is anything you would like to discuss related to this matter or any others, please do not hesitate to reach out to us or any member of the management or human resources team….
Linda & Vinay
What’s next for The Boston Globe and the burgeoning #MeToo sexual-harassment story now dominating virtually every facet of society? The Globe is the only local news organization with the size and the clout to hold institutions accountable — and it has been doing so, with tough stories on the Statehouse, the restaurant business and, just last week, an ugly situation at Fenway Community Health Center. But recent missteps in applying the same standard to itself have made its watchdog role more difficult to carry out.
Editor Brian McGrory sought to rectify that with a message to readers that was posted Thursday evening and that appeared on page one of the Friday print edition. He didn’t answer every question or clear up every inconsistency about the full range of former political reporter Jim O’Sullivan’s misbehavior — especially his reported harassment of women on Beacon Hill. But McGrory acknowledged that the Globe should have identified O’Sullivan in its original story, and he said a few things that needed to be said:
While our discussions on the O’Sullivan matter were mostly focused on proof, fairness, and spectrums of misconduct, there’s now a fairly obvious realization that I didn’t focus enough on another very important factor: the Globe’s institutional credibility….
This has been an important time in our country, but by no means an easy time for many organizations. I unintentionally made it more difficult for the Globe. Please know that we’ve learned vital lessons about holding ourselves to a higher standard, lessons that I pledge will be vigorously applied to our coverage of these and many other issues going forward.
Shortly after McGrory’s message was posted, O’Sullivan tweeted an apology.
Looking ahead, here are three additional steps I’d like to see the Globe take.
1. Do more reporting on incidents involving Globe journalists. The Globe’s Dec. 8 story by Mark Arsenault needs to be revisited. As many observers, including me, have argued from the beginning, it was simply untenable to report on what has happened at the Globe without using any names. McGrory has now acknowledged that. But before the paper can move on, its readers deserve a fuller accounting of what O’Sullivan did, what his editors were aware of in real time, and what accusations have been made about other employees, some of whom are alluded to in Arsenault’s story. And if there is a genuinely defensible reason not to name names, the Globe needs to provide enough details so that we will all understand why, whether we agree or not.
2. Do more reporting on the newsroom culture. Arsenault’s story offered some information about managing director Linda Pizzuti Henry’s efforts to reform the culture in the advertising department. What about the newsroom? Again, this is a matter of accountability rather than singling out the Globe. Officials at every institution right now should be thinking about whether they have encouraged or tolerated sexual harassment and how that can be stopped. What is the Globe doing to respond to the opportunity presented by #MeToo to fix what was broken? Arsenault’s story included a few details, but more would be better.
3. Keep promoting women to positions of responsibility. As recently as seven months ago, the Globe had two women in top-ranking newsroom management positions. But last summer, Katie Kingsbury, the managing editor for digital, left to take a post at The New York Times. And last week, Christine Chinlund, the managing editor for news, retired. Linda Henry is a highly visible presence; Ellen Clegg, the editorial-page editor, is McGrory’s hierarchical equal on the masthead; and women run the news (Jennifer Peter) and arts (Janice Page) operations. But according to Arsensault’s story, only about 37 percent of the Globe’s full-time news and opinion employees are women. I don’t know whether the ever-shrinking Globe will have two managing editors again, but surely it needs one. McGrory should hire a high-profile woman whose portfolio specifically includes encouraging the career paths of female journalists.
Update II: The Globe’s own story cites problems at the Taunton printing plant, so it looks like my speculation may have been on target: “But his [Franklin’s] tenure also saw continued press problems at the newspaper’s new Taunton printing facility, which has been a vexing and expensive headache for a media organization fighting to become financially self-sufficient in an era of declining print advertising. The printing problems pre-date Franklin, who started on Jan. 1.” Pre-date? It was only recently that the Globe began using the Taunton facility exclusively.
Updating: Vinay Mehra, the chief financial officer of Politico and a former executive at WGBH, will become the president and chief financial officer of Boston Globe Media, according to a memo to the staff from publisher and owner John Henry. Henry also says that he and his wife, managing partner Linda Pizzuti Henry, plan to take a more active role. No word on whether a new CEO will be named. The full text:
You’ve seen Doug’s note that he plans to leave the Globe. First, I’m very grateful for Doug’s hard work on behalf of this organization at an especially complex and sensitive time — as we moved from our decades-long home in Dorchester to Exchange Place and Taunton. These are not easy jobs in this industry, and Doug did his with passion, impact, and commitment. We wish Doug well in what will undoubtedly be successful endeavors in the future.
Second, effective immediately, Vinay Mehra will become the president and chief financial officer of the Globe. Vinay has distinguished himself at every stop along his career, most recently at Politico, where he was an active CFO with a strong grasp of the entire business and a commitment to a journalism enterprise supported by novel revenue streams. His prior work at WGBH gave him important insights into the Boston region, where he has always lived while commuting to Washington, and an understanding of the Globe’s vital role in New England.
Third, I will be a more active publisher and Linda will take on more responsibility as we push for financial sustainability in an environment that is extraordinarily challenging for news organizations dedicated to communities where facts and context matter.
This is a great and important news organization, one that is positioned for many more decades of success.
Doug we hardly knew ye. Last December, Boston Globe Media named veteran newspaper executive Doug Franklin as chief executive officer to replace Mike Sheehan, who was leaving after three years in charge. Now Franklin is leaving, citing “differences” with owner John Henry over “how to strategically achieve our financial sustainability.”
At this early stage I have no idea what went wrong. I will point out that the Globe has been sending out frequent emails apologizing for late delivery of the print edition since shifting from its old Morrissey Boulevard headquarters to a new plant in Taunton — but I can’t say I know whether that has anything to do with Franklin’s departure.
Here is Franklin’s memo to the staff, two copies of which arrived in my inbox from my sources within the past few minutes.
You are part of a very special institution in New England, and everyone here should be honored to serve our readers, advertisers, and broader community through our journalism and business offerings. While John Henry and I share similar passion and vision for the Globe, we have our differences how to strategically achieve our financial sustainability. With disappointment, I am resigning from the Globe, effective immediately, and will not be part of your work shaping the Globe’s future.
There are many great things about the Globe and equally many challenges in the industry. Our business will continue to reshape itself, with some areas getting smaller and more efficient while we invest in new technology and products for our future.
I hope that over the past six months I have provided some clarity, honesty and realistic optimism of what you are capable of accomplishing in the coming years. I have truly appreciated the support and our partnership during the brief period in which I was privileged in getting to know you and your work.
I took on this role because I love the newspaper industry, cherish our First Amendment obligations, and value the role of the Globe in the Boston region. It was a big challenge, but I also believed it was a good fit, given my record of successfully turning around newspapers. The Globe is one of the best brands, best newsrooms and most loyal reader subscription businesses in the country. Hard work is ahead for all of you and I know you will successfully navigate the challenges. I wish you the best and thank you.
Correction: This post has been updated to clarify Vinay Mehra’s new position at the Globe.
Some two decades ago Cardinal Bernard Law invoked the wrath of God in denouncing The Boston Globe for its coverage of the pedophile-priest scandal. “We call down God’s power on the media, particularly the Globe,” Law told a crowd. Ten years later the Globe had Law himself on the run with a series of reports revealing the cardinal’s role in covering up the scandal.
And now? Cardinal Seán O’Malley was the star panelist Thursday night at an event sponsored by the Globe to mark the debut of Crux, its website devoted to covering the Catholic Church. O’Malley thanked Globe owner John Henry and his wife, Linda Pizzuti Henry, for launching the site. He praised John Allen, recruited from the National Catholic Reporter to write for both Crux and the Globe. And he expressed the hope that Crux would help foster “a better understanding of Catholicism.”
Among the crowd of several hundred: Globe reporter Walter Robinson, who led the Spotlight Team in its Pulitzer Prize-winning coverage of O’Malley’s predecessor. Michael Keaton will play Robinson in the movie.
Needless to say, much has changed over the past dozen years. A lot of it has to do with the man who was the subject of the panel discussion: Pope Francis, whose openness, humility and charisma have given the church an infusion of energy, even as he struggles to deal with the sexual-abuse crisis — an effort in which Cardinal O’Malley is his principal lieutenant.
Indeed, it is hard to imagine a project like Crux without a catalyst such as Francis, the subject of endless fascination since his selection in 2013. “We saw a need for more reporting, more journalism about the church,” said Globe editor Brian McGrory in his introductory remarks.
Crux, as I wrote last week, is a free standalone website aimed at the English-speaking world, and intersects with the Globe only tangentially. How tangentially? Well, this morning Michael O’Loughlin has a story on the BC event in Crux, and Derek Anderson covers it separately for the Globe.
If you were looking for some critical analysis of Francis’ pontificate thus far, you didn’t find much on Thursday. O’Malley called Francis “one of the most extraordinary leaders of our day,” and there was no disagreement from panelists Allen; Mary Ann Glendon, a professor at Harvard Law School and a former ambassador to the Vatican; BC theology professor Hosffman Ospino; and Robert Christian, the editor of Millennial, a website aimed at younger Catholics.
On a range of hot-button social issues such as LGBT rights, divorce and the role of women in the church, panelists talked about Francis’ compassion and outreach but played down the possibility of significant shifts in doctrine. As O’Malley said of the pope, “He hasn’t changed the lyrics, but he’s changed the melody.”
One of the more interesting lines of discussion began when Margery Eagan, who writes a column on spirituality for Crux (and who co-hosts Boston Public Radio on WGBH 89.7 FM), asked if Francis might bridge the gap between someone who is “a liberal Catholic” or “a cafeteria Catholic” such as herself and “a conservative Catholic” such as Glendon.
“I’m going to resist being called a conservative Catholic,” Glendon replied. “I think Francis helps us to explode those categories, which I don’t believe are relevant to Catholics.”
That led to a question from the audience, read by Crux editor Teresa Hanafin (audience members were instructed to write their questions on cards), as to whether Crux could help Catholics get beyond the liberal-conservative divide that Glendon believes is irrelevant.
“The purpose of Crux is to get the story right,” Allen replied, adding it was his goal to offer “an intelligent, thoughtful, serious presentation of the Catholic Church.” He described the divide as having a lot to do with a lack of contact with people outside their own groups: “I think we’re less polarized than tribalized. We live in affinity communities.”
He offered as an example his wife, whom he described as liberal, Jewish and suspicious of conservatives. Several years ago, when he was researching a book about the conservative Catholic organization Opus Dei, he said, his wife became friendly with some of the members.
“Friendship is the magic bullet when it comes to tribalism,” Allen said. “I want to create a space where all these tribes can become friends.”
The city’s daily papers strain for significance in reporting on the debut of two shows on NESN, home of the Red Sox and the Bruins. The programs are “Shining City,” to be hosted by former lieutenant governor Kerry Healey, and “After the Game,” co-produced by Linda Pizzuti Henry.
First up is Jessica Heslam of the Boston Herald, who reported on the new programs (sub. req.) on Aug. 13. Although Heslam’s account of Healey’s innovation-and-technology show and Henry’s sports-celebrity program was pretty straightforward, she also wrote:
“Shining City” rolls out as NESN, the flagship station for the Boston Red Sox, beefs up its lifestyle programming. The network has lost 36 percent of its viewers from last year as the injury-plagued Sox struggled this season.
Today the Globe’s Johnny Diaz goes one better than Heslam by not simply laying out the fact that Red Sox ratings are slipping, but also tying it all together with a neat bow. He writes:
The shows, called “After The Game” and “Shining City,” are an attempt by the station to reach new viewers who aren’t necessarily sports fans but who may watch entertainment and science-related shows, as the network’s bread-and-butter programming — baseball games — is declining.
I believe this is called the “if-then fallacy.”
Here is the fundamental problem: It’s not as though Healey and Henry are going to pre-empt Red Sox games, or even the pre-game and post-game shows. Healey’s program will cablecast on Fridays at 4:30 p.m., followed by something called “Pocket Money” at 5 and then “After the Game” at 5:30. There will be plenty of repetitions during the week as well, but NESN will continue to offer a one-hour pre-game show, and Tom Caron will keep right on yelling at you as soon as the game is over.
It’s not that Red Sox ratings aren’t down. They are. But that is irrelevant to the debut of two new programs in time slots that don’t crowd any Sox-related programming. The Sox are still one of the biggest televisions draws in New England, as Diaz himself notes: “Five Red Sox games last week ranked among the top 10 most-watched shows in Boston.”
So why try to tie the new shows to declining baseball ratings? Because the urge to come up with an interesting story line — a narrative — is irresistible. Even when there is none.