Tag: Boston Globe

Globe unveils new mobile app

The Boston Globe is unveiling its new mobile app for iOS and Android. Although it will be rolled out gradually over the next week, you can download it now. My quick test shows it to be attractive and fast.

One thing I’ll be watching for is whether you get handed off to the mobile website, which the old app did way too often. In any case, I hope the new app wears as well as my first impression seems to promise. Here’s an internal announcement that was provided to me a little while ago by a trusted source:

We are pleased to announce the launch of the new Boston Globe app for both iOS and Android! Our new app has a cleaner, modern design and new features which include in-app commenting, the ability to listen to certain articles, an all new in-app Boston Globe Today TV experience, the ability for users to play our new games and puzzles, and ability to view the e-paper right in the app.  The new app also has the ability for users to subscribe to Globe.com directly from the app.

The release will be rolled out slowly to our audience starting today and continue over the next 7 days on the following schedule:

Day 1 – 1% of legacy app users will get the update automatically, then
Day 2 – 2%
Day 3 – 5%
Day 4 – 10%
Day 5 – 20%
Day 6 – 50%
Day 7 – 100%

Users who have auto update enabled will automatically get the app update and, if they were logged in to the legacy app, they will remain logged in to the updated one.  Alternatively, users will be able to manually update from the Apple or Google Play stores once we’ve hit 100% rollout.

In partnership with the Marketing team we are also planning a marketing campaign once the new app has been rolled out to 100% of the audience.  Please help us spread the word on your social networks.

We appreciate everyone’s work on this project, as it was a truly collaborative effort among numerous departments.

Thanks,
The Mobile App Team

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Globe columnist Kimberly Atkins Stohr calls for the return of the public editor

Boston Globe columnist Kimberly Atkins Stohr calls for the return of the ombudsperson, sometimes known as the public editor — an in-house journalist who holds their own news organization to account. As she observes, at one time such positions were common at large media outlets such as The Washington Post, The Boston Globe and The New York Times.

They were eliminated, for the most part, when financial pressures made such a position seem like an unaffordable luxury. But as Stohr argues, with the Times and the Globe once again profitable and growing, “They can easily bring them back as a signal that they value public trust.” (Note: Stohr interviewed me.)

I suggested the Globe bring back its ombudsperson last spring after the paper published an extensive correction about a story involving top executives at the MBTA who were reportedly working from distant locales. Instead, the Globe fired the lead reporter, Andrea Estes, and has never really offered an explanation as to what went wrong. Estes, a respected investigative journalist, is now working at the Plymouth Independent, a new nonprofit edited by Mark Pothier, himself a former top Globe editor.

As far as I know, the only major news organization that still has a public editor is NPR, where those duties are carried out by Kelly McBride, who’s also senior vice president at the Poynter Institute. Meanwhile, as Stohr writes, the Times is increasingly under fire on social media from liberal critics who complain that the paper normalizes Donald Trump by treating him like a typical presidential candidate rather than as someone facing 91 criminal charges who attempted to foment an insurrection. I largely share that critique, although I think some of it is overblown.

The presence of a public editor, Stohr writes, “can help journalists be more self-aware while not placing the burden of public criticism on individual reporters, who are usually not in a position to make the sort of organization-wide changes that are often necessary to restore public confidence.”

The public editor was not a perfect institution by any means. Partly it depends on the skill of the person doing it. The Times’ next-to-last public editor, Margaret Sullivan, was the best I can think of, and Stohr quotes a post Sullivan wrote on Twitter/X arguing that the Times needs to bring that position back. Partly it depends on how willing top editors are to provide access. (Sullivan, who still writes media criticism for The Guardian and her own newsletter, is now executive director at the Craig Newmark Center on Journalism Ethics & Security at the Columbia School of Journalism.)

But there are certain things an in-house critic can do that an outside commentator can’t. A public editor has the time to dig deeply and, if they have the cooperation and support of the top leadership, can make a real contribution in helping the public understand why certain decisions are made. And, sometimes, what the story was behind mistakes and misjudgments.

More: There is still an Organization of News Ombudsmen, though I don’t know how active it is. If you look at the U.S. members, you’ll see that most of them hold titles like “managing editor for standards.” I should have noted that PBS has a public editor, Ric Sandoval-Palos.

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Print circulation drops again. But why are we still counting?

It has become a strange and perverse exercise. Every so often, Press Gazette, a U.K.-based website that tracks developments in the news business, rounds up the latest weekday print circulation figures reported by U.S. newspapers and informs us that, yes, they’re down once again. For instance: The Wall Street Journal, 555,200, a drop of 14% over the previous year; The New York Times, 267,600, down 13%; The Boston Globe, 56,900, down 11%.

These same news organizations, though, are succeeding in selling digital subscriptions. The Times has 9.7 million digital-only subscribers. The Journal is around 3.5 million. The Globe has about 250,000, and CEO Linda Henry has announced a push for 400,000.

Why does Press Gazette persist in tracking these print-only numbers? Because they’re there. Twice a year, the Alliance for Audited Media reports print circulation for every newspaper that’s a member. Reliable digital numbers are much harder to come by.

As the Press Gazette itself concedes: “While print remains an important revenue stream, data on digital subscriptions presents a more promising picture.” No kidding.

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The Globe names a new Spotlight Team editor

The Boston Globe has named Brendan McCarthy as the editor of the Spotlight Team, its investigative unit. According to an announcement by executive editor Nancy Barnes and senior deputy managing editor Mark Morrow that sent to me by several newsroom sources:

Brendan will oversee an expanded investigative unit that will eventually include a deputy editor, five or six reporters with specialized skills, three quick strike reporters, and an engagement reporter/producer. Our goal is to tackle more significant investigations, while maintaining the ability to move quickly off the news. As the Spotlight editor, he will have full authority to work across the room as needed, especially when a big story breaks that demands deeper investigative work.

McCarthy replaces Patricia Wen, who is now the staff writer for the Globe’s Sunday magazine following seven years of running Spotlight.

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The Boston Globe interviews Ellen Clegg and me about our local news book

Many thanks to Kate Tuttle for her Boston Globe interview with Ellen Clegg and me about our book, “What Works in Community News.” We’ll be hosting two book events in the Boston area next week. On Monday, Feb. 26, at 7 p.m., we’ll be at the Harvard Book Store, right outside of Harvard Square, and on Friday, March 1, we’ll be at the Silver Unicorn Bookstore, also at 7 p.m. Both events are free and open to the public.

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The Boston Globe names a new president and sets a paid circulation goal of 400,000

Boston Globe Media CEO Linda Henry just announced some pretty big news: chief operating officer and chief financial officer Dhiraj Nayar has been promoted to president; Henry herself will be less involved in the business side and more focused on “additional bandwidth to better support our world-class editors”; and she’s aiming for a “North Star” goal of 400,000 digital subscribers for the Globe, which would represent a considerable increase over its current level of about 250,000. Henry has also set a goal of 100,000 paid digital subscribers for Stat, which is Globe Media’s health and medicine publication.

The first thing that strikes me about the circulation goal is that Henry must be planning a significant expansion into parts of New England where the Globe isn’t especially visible. Currently the paper has digital editions focused on Rhode Island and New Hampshire, and has bolstered its coverage of Greater Boston as well. The second is that Henry, who has been fully in charge of the business side since 2020, is planning a significantly different role for herself. We’ll see how that plays out.

Here is the text of Henry’s email to the staff, provided to me a little while ago by a trusted newsroom source:

Hello everyone,

As CEO, my number one priority is to continue setting us up for long term success. Today, I’m excited to share changes that strengthen our leadership team for increased resilience and adaptability in our ever-evolving business landscape.

I am delighted to announce the elevation of Dhiraj Nayar to the role of President of Boston Globe Media.

Dhiraj joined the Globe in 2018 as CFO, bringing over 20 years of management consulting experience. In 2020, he also became COO and has demonstrated collaborative leadership and dedication to the company’s mission while supporting key areas of our business including printing, distribution, and operations. His strategic insight and ability to balance financial discipline while allowing for growth investments has played an instrumental role in shaping the success and stability of Boston Globe Media.

Before joining Boston Globe Media, Dhiraj worked as a management consultant, advising senior executives at media/information, financial, telecom and private equity companies. He led initiatives at multinationals such as Unilever, Wolters Kluwer, Telstra and American Express. His private equity work included initiatives with Francisco Partners and MacAndrews & Forbes among others. He was the managing director of Meritum Partners, a boutique management consultancy he founded, and was a partner at Opera Solutions (now ElectrifAi). He started his consulting career at A.T. Kearney (now Kearney), a global management consulting firm, after earning an M.B.A from Columbia Business School.

In his new role as President, Dhiraj will oversee our business functions, with a focus on setting us up for long term sustainability. He will continue leading finance and will work closely with me to set our organizational vision and strategy.

What changes for me?
I will continue to serve as CEO and will remain fully engaged in my work with all members of our Senior Leadership Team. With Dhiraj managing our business functions, I’m excited to have additional bandwidth to better support our world-class editors. I truly love working here. I am proud of the work that we do to serve our community and I am invested in remaining an active part of this organization for the rest of my career.

Why now?
After a transformative decade of growth and innovation at Boston Globe Media, the Senior Leadership Team and I have set North Star goals of 500K direct digital subscribers for Boston Globe Media, with 100K of those for STAT.  These targets underscore our commitment to the long term sustainability of this institution with a strong leadership team at the helm.

As CEO, I have been intentional in making sure our leadership team fosters a culture of innovation and maintains a steadfast dedication to our long term success. In the last four years alone, we have demonstrated remarkable resilience and innovation, navigating a global pandemic and expanding our reporting into critical areas. We have celebrated significant milestones: the Globe’s 150th anniversary and winning our 27th Pulitzer Prize. Our newsrooms have earned some of the most prestigious honors in journalism, including the Polk, Edward R. Murrow and Online Journalism Awards. We have been named Pulitzer Finalists every year. In addition, we are recognized for excellence in many areas of our work, including our digital products with top website design, our advertising solutions and our marketing campaigns. We were recently named among the top 100 most innovative places to work in the country. We have expanded our geographical footprint in Rhode Island and New Hampshire, we launched Boston Globe Today, we rebuilt and optimized Boston.com, and we have brought in fantastic new editors, Nancy Barnes and Jim Dao.  We are continuing to add to our newsroom teams, to invest in our journalism, and to improve our subscriber experience.

Additional Leadership Updates

    • Dan Krockmalnic will be assuming operational oversight of our printing and distribution operations. In this expanded role, Dan will work closely with Josh Russell, GM, Print Operations and his Taunton-based leadership team. He will continue leading the Legal and New Media teams as well as the company’s work on legislative and advocacy issues through his service on the board of the News Media Alliance and as Vice President of the Massachusetts Newspaper Publishers Association.
    • Rodrigo Tajonar will be assuming oversight of the building operations team led by Lauren Rich. He will continue to lead the human resource function.
    • Tom Brown has been promoted to SVP, Consumer Revenue. Tom has served as the strategic leader of our consumer revenue and subscription strategy and built a highly functioning and talented team that is well regarded throughout our industry. Tom also oversaw consumer marketing from 2018 – 2020 when he and his team pioneered a new acquisition approach with a long trial period that propelled significant subscriber growth and has been widely adopted throughout our industry. As a result, we are the clear leader among all major metro publishers in the number of digital subscribers and revenue from those subscriptions.
    • Michelle Micone has been promoted to SVP, Innovation & Strategic Initiatives. Michelle started our Innovation practice in 2020. Since then, she has grown Hack Day into Innovation Week and led the establishment of the Innovation Platform, which has increased our employee engagement around new idea generation and implementation, including the launch of the B-Side. Michelle will continue to lead Innovation and will partner with various leaders at BGM on Strategic Initiatives such as Globe Rhode Island, Globe New Hampshire, Tech Powers Players, AI, and more. Michelle and her team are currently leading the development of Games, scheduled to launch next month on com [BostonGlobe.com].

The changes announced today move us forward, keeping us focused on fulfilling our critical mission and positioning our organization for long term sustainability.

Please join me in congratulating Dhiraj, Dan, Tom, Michelle and Rodrigo. I look forward to connecting with you at our next Town Hall on Monday, March 4th.

Thanks all,
Linda Henry

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Wondering about that Globe settlement money? It’s legit.

If you received an email in the past day or so telling you that you are owed money resulting from a legal settlement with The Boston Globe, I’m here to tell you that it’s legit.

The email, from the “Ambrose v Boston Globe Settlement Administrator,” pertains to a $5 million settlement that the Globe reached last May for grabbing the identifying information of users who watch videos on its website and sending it to Facebook. Adam Gaffin of Universal Hub and I both wrote about it at the time (here and here), but I could barely remember it when I got my notice on Friday.

Subscribers are receiving anywhere from a week’s extension to, in my case, $158.03, which is also the amount reported by several other people I’ve been in contact with. I don’t know how they arrived at that exact figure, but I’ll take it.

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A state judge trims back ex-Globe president’s lawsuit

Remember Vinay Mehra, the former Boston Globe Media president who sued the company for compensation he claims he was owed after he was fired in 2020? Well, his suit continues to wend its way through the legal system, but Suffolk Superior Court Judge Peter Krupp trimmed back Mehra’s demands recently, ruling that Mehra is not entitled to triple damages should he prevail. Adam Gaffin of Universal Hub, channeling Massachusetts Lawyers Weekly, has more.

Earlier:

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The Somerville Wire shuts down, but its editor says that coverage in the city is growing

Near Davis Square in Somerville. Photo (cc) 2023 by Dan Kennedy.

Nearly two years ago, Gannett merged the Medford Transcript and the Somerville Journal into one weekly paper called The Transcript & Journal. Even worse, nearly all local news was removed from the new paper, replaced with regional news from elsewhere in the chain.

In Medford, where I live, we now have nothing, although I’m optimistic that will change in the near future. In Somerville, though, there were several alternatives, foremost among them the weekly Somerville Times and a digital outlet called the Somerville Wire. Unfortunately, the Wire is shutting down. Jason Pramas, the editor, writes that the Wire got to be too much of a financial burden as well as a drain on his other work with the Boston Institute for Nonprofit Journalism (BINJ) and HorizonMass. (Pramas talked about both of those projects in a recent appearance on the “What Works” podcast.)

Besides, Pramas notes that Somerville has been getting more coverage lately, as the Cambridge Day has expanded into the city and The Boston Globe has begun a weekly “Camberville & beyond” newsletter. Pramas writes that “while Somerville is still in danger of becoming a ‘news desert’ (a community that no longer has a professionally-produced news outlet covering it), it’s now getting more news coverage than it was in 2021,” when the Wire launched.

Pramas and his colleagues Chris Faraone and John Loftus continue to do good and important work, and I wish them all the best.

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Poynter’s Tom Jones renders a nuanced verdict on Kevin Cullen’s ethical lapse

Poynter media columnist Tom Jones has weighed in with a lengthy commentary about Boston Globe columnist Kevin Cullen’s decision to sign a legally required form that a terminally ill woman needed in order to proceed with her physician-assisted suicide — a story that he was reporting on, and that was published by the Globe last Friday.

Jones’ conclusion is reasonable, and it’s helped me think through my own conflicted beliefs about what has unfolded. Jones’ bottom line: Cullen committed a serious breach of ethics in going along with Lynda Bluestein’s request, which I’m sure we can all agree on; and Globe executive editor Nancy Barnes made the right call in publishing the story anyway and appending a detailed editor’s note to it. Jones writes:

Two things can be true at the same time: We can acknowledge that Cullen certainly crossed journalistic lines. He should not have signed the form. Even the Globe and Cullen don’t disagree.

But we can also acknowledge that Globe readers benefited from this compelling story and, more importantly, that it would have been a shame had the piece been dropped. The Globe essentially owed it to Bluestein and her family to publish their deeply personal story.

I think I agree, but what a mess. Sadly, Cullen’s lapse of judgment has cast a pall over the story, which features not just strong reporting and writing by Cullen but also vibrant photography by Pulitzer Prize winner Jessica Rinaldi. What should have been a triumph of narrative storytelling and photojournalism that helped our understanding of a difficult topic has instead turned into a case study of journalistic ethics. After all, one of the four principles of the Society of Professional Journalists’ Code of Ethics is “Act Independently.” The code explains: “Avoid conflicts of interest, real or perceived. Disclose unavoidable conflicts.”

One question I’ve had from the start is when Barnes found out about Cullen’s actions. According to the Globe, Bluestein asked Cullen and a member of a documentary film crew to sign the document last August; Bluestein died Jan. 4. Without citing a source, Jones writes that “it’s believed that senior editors, including Barnes, weren’t aware of that fact until months later — when Cullen turned in his story after Bluestein’s death in January.”

Cullen declined Jones’ request for comment, but Barnes talked with him, saying in part: “We considered the fact that Lynda and her family opened their homes to us, opened their lives, gave themselves to us for months on end, and trusted us with an incredible amount of access. So that weighed on us, too.… She trusted us to tell her story.”

What makes the entire situation especially fraught is that Cullen was suspended for three months in 2018 after it was learned that he’d made up details in public comments — but not in his work for the Globe — about his involvement in covering the 2013 Boston Marathon bombing.

Cullen has been a welcome voice in the Globe for many years, but all any of us can say about this latest ethical lapse is: What could he have been thinking?

Earlier:

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