Boston Globe Media’s life-sciences site, Stat, makes its debut

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Stat, a long-in-the-making website covering health and life sciences, debuts today. The site, which employs nearly 40 journalists, is part of The Boston Globe’s media properties and is based mainly at the paper’s headquarters at 135 Morrissey Blvd.

The news was embargoed until midnight.

On Tuesday afternoon I had a chance to interview Stat’s executive editor, Rick Berke, and two of his top deputies. Look for my report around mid-morning Wednesday at WGBHNews.org. Below is a press release from Boston Globe Media Partners.

John Henry and Rick Berke Launch Stat

A Publication Dedicated to Health, Medicine and Life Sciences

November 4, 2015 — Boston — John W. Henry, owner of The Boston Globe and principal owner of the Boston Red Sox, and longtime reporter and editor Rick Berke today launched Stat, a national publication reporting from the frontiers of health, medicine and life sciences. The publication has assembled a news team of nearly 40 top journalists, as well as an engineering team, an advertising team, and a marketing team.

Delivering fast, deep and tough-minded journalism, Stat will take readers inside science labs and hospitals, biotech boardrooms and political backrooms. It will publish breaking news, richly reported feature stories, investigative projects and multimedia presentations throughout the day at Statnews.com.

“Over the next 20 years, some of the most important stories in the world are going to emerge in the life sciences arena. Stat has a tremendous opportunity to uncover vital issues that touch the lives of every human being,” Henry said. “We realized that there was no one doing what we aim to do: be the country’s go-to news source for the life sciences.”

Stat is headquartered in Boston, with additional reporters in New York, San Francisco and Washington, and more to follow in other cities around the world.

“I’m grateful to have the opportunity to hire dozens of the most talented reporters, writers and multimedia phenoms in the country to join our quest to create a news site with stories you won’t find anywhere else,” said Berke, a former assistant managing editor at The New York Times and executive editor at Politico. “We will take readers behind the scenes of the worlds of science and medicine and introduce them to patients and personalities who are driving a revolution in human health.”

Stat reporters have wasted no time breaking news even before today’s launch. Initial stories, published through its sister publication, The Boston Globe, included an exclusive on Democratic presidential candidate Bernie Sanders rejecting a campaign donation from price-hiking pharmaceutical executive Martin Shkreli; a scoop on President Obama’s nominee to head the Food and Drug Administration pulling his name off several scientific papers that were critical of the agency; a fascinating deep dive into clinical trials in the age of social media; and an important examination of the shortcomings of precision medicine. Stat has also launched a fast-paced email newsletter, “Morning Rounds,” which has quickly become a must-read.

The Stat editing team is led by three accomplished journalists: The managing editor for news, Stephanie Simon, has been a national reporter for The Los Angeles Times, The Wall Street Journal, and, most recently, Politico. The managing editor for enterprise, Gideon Gil, was the Boston Globe’s health and science editor. Jason Ukman, the senior news editor, was an editor at the Washington Post for 14 years. Gil and Ukman played important roles in editing Pulitzer Prize-winning stories for their organizations.

Stat has developed a sleek website with an emphasis on its mobile version. It has also built out an extensive multimedia unit including animators, a data visualization editor and videographers. Led by New York Times veterans Jeffery DelViscio and Matthew Orr, the team will bring stories to visual life, creating everything from short, social-media-focused video explainers to mini-documentaries to interactive reader experiences.

A strong lineup of regular features is also in the works:

  • Carl Zimmer, Stat national correspondent and a New York Times columnist, will host a monthly video feature called “Science Happens” that will take viewers inside laboratories conducting cutting-edge biomedical research.
  • Veteran pharmaceutical industry reporter Ed Silverman will revive his blog Pharmalot, last at The Wall Street Journal, and will write a weekly column.
  • Sharon Begley, a nationally renowned science writer and formerly an editor at Newsweek, will puncture myths and question conventional wisdom in her column “Gut Check.”
  • Stat will conduct monthly nationwide polling on health and medicine issues in partnership with Harvard’s T.H. Chan School of Public Health.
  • In a new biweekly podcast, “Signal,” leading biotech reporters Meg Tirrell of CNBC and Luke Timmerman of the Timmerman Report will deliver a high-energy mix of news analysis, feature stories and interviews with movers and shakers in the biotech industry.
  • A section called “First Opinion,” overseen by Patrick Skerrett, previously executive editor for Harvard Health Publications, will feature science, medical and financial experts weighing in on the news of the day.
  • Ivan Oransky and Adam Marcus, of the popular site “Retraction Watch,” will write “The Watchdogs,” focusing on issues of misconduct, fraud and scientific integrity.

In addition, the reporting staff includes former Politico reporter David Nather, a health policy expert who will lead the Stat Washington bureau; Helen Branswell, a renowned global health reporter who comes from The Canadian Press; enterprise reporter David Armstrong, who covered health care on the projects team for Bloomberg News and The Wall Street Journal; senior writer Bob Tedeschi, a longtime New York Times columnist who will write about patients and clinicians; Charles Piller, an award-winning investigative reporter for The Sacramento Bee and The Los Angeles Times; and Seth Mnookin, a contributing writer and prominent author.

Other editors include Elie Dolgin, PhD in evolutionary genetics who was previously an associate editor at The Scientist and senior news editor at Nature Medicine; Lisa Raffensperger, a former web editor at Discover Magazine; and Tony Fong, previously a senior editor at GenomeWeb.

Chief Revenue Officer Angus Macaulay, a veteran executive of publishing companies including Rodale, Hearst Magazines and Time, Inc., leads the business team. Michele Staats, the former head of integrated marketing at Massachusetts General Hospital, is the marketing director at Stat. Peter Bless, a 16-year veteran of scientific and healthcare advertising, is sales director.

For more information please go to Statnews.com, or visit us on Facebook: https://www.facebook.com/Statnews, or Twitter: https://twitter.com/Statnews.

“Spotlight” is “All the President’s Men” for a new generation

MV5BMjIyOTM5OTIzNV5BMl5BanBnXkFtZTgwMDkzODE2NjE@._V1__SX1152_SY632_On Thursday night I had a chance to see an advance screening of “Spotlight,” sponsored by Northeastern’s School of Journalism and the College of Arts, Media and Design. And I was blown away. How often does a movie for which you have high expectations actually live up to them?

As soon as it was over, Northeastern’s Barry Bluestone said something that I was thinking: this is “All the President’s Men” for a new generation. It is at least as good a piece of filmmaking. And it underscores the vital role that journalism plays in hold powerful institutions to account — in this case the Catholic Church, which at one time was the most powerful Boston institution of all.

After the film, five of the Globe journalists portrayed in the film — Walter Robinson, Michael Rezendes, Matt Carroll, Sacha Pfeiffer and Ben Bradlee Jr. — stuck around for a brief discussion. (By the way, I know Robinson fairly well, and Michael Keaton is scary-good at capturing his demeanor.) Two of them, Robinson and Carroll, are Northeastern graduates. Robinson also worked as a journalism professor at Northeastern for seven years before returning to the Globe in 2014.

Congratulations to everyone involved in “Spotlight.” I hope it helps the public understand why the work that great journalists do matters to all of us.

Twitter’s slide and newspaper apps that don’t quite work

Tech journalist Om Malik interviews Jack Dorsey in 2013. Photo (cc) by JD Lasica.
Tech journalist Om Malik interviews Jack Dorsey in 2013. Photo (cc) by JD Lasica.

Twitter, long a laggard behind Facebook, may be reaching a crisis point. Despite the return of co-founder Jack Dorsey, the stock price is sliding, its user base is stagnant and journalists — many of whom have long been enamored of Twitter because of its flexibility — are beginning to realize that far more of their audience is on Facebook.

Recently Umair Haque wrote a post for Medium headlined “Why Twitter’s Dying (And What You Can Learn From It)” in which he argued that the platform has become the leading outlet for a certain type of nasty incivility — a place where “little violences that permeate the social web” get their more extravagant airing.

The post degenerates into overwrought handwringing. But before Haque gets to the part where he starts critiquing the meaning of life, he raises some important questions about Twitter. Why is Facebook (usually) a more civil place that fosters better conversations than Twitter?

Some of the answers seem obvious. On Facebook, you’re not bound by the 140-character restriction, which makes it more congenial for a conversation to develop. Facebook also makes it easier (though not as easy as it should) to define your community, whereas Twitter assumes you want everything to be open to everyone. Yes, you can fiddle with the settings, but it makes the service feel less useful.

A couple of years ago, I vastly preferred Twitter to Facebook. Now I find Facebook to be much more satisfying. I’m not sure whether Twitter has changed or if, instead, what I’m looking for in a social platform has evolved. Maybe it’s just that the novelty of Twitter has worn off.

Twitter recently unveiled curated stories called Moments, which might help in attracting those who were put off by the sheer labor you have to put into assembling a worthwhile list of feeds. If users started thinking about it differently — say, as more of a broadcast medium, a more flexible form of RSS, rather than as a place to have a conversation — that might help, too.

Or Twitter might curl up and die. Technologies come and go. There is no guarantee that Twitter will be one of the survivors, or that it should be.

The trouble with apps. Like many newspapers, The Boston Globe and The Washington Post have bet the farm on online distribution. Each has tablet apps (the Post has two!) that create a reading experience somewhat similar to the print newspaper. As a regular reader of both papers, I want to point out a bug in each. (Caveat: I could be doing something wrong.)

First, the Globe app, which is based upon a replica of the print edition, has a feature that supposedly lets you share an article on Twitter or Facebook. But the link it produces does not take you to the article. Instead, it takes you to the App Store, where you are invited to download the Globe’s iPad app. Which, of course, you already have.

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The app, designed by miLibris, has improved greatly since a buggy version was released some months back. But this particular bug has prevailed. Time to fix it, eh?

My issue with The Washington Post involves its “classic” app, which is older than the sexy new magazine-like app that’s included with Amazon Prime — but which is also more comprehensive. (An overview of the Post’s various digital products can be found here.)  It’s simple: the audio in videos does not play on my iPad, even though they are preceded by video ads that work just fine. The same videos also work fine when I try them on the newer app.

I would love to know whether the Globe and the Post are going to fix the bugs I’ve described — or if, as is always possible, I’m doing something boneheaded to create problems that don’t actually exist.

Callum Borchers leaves Globe for Washington Post

In other Boston Globe-related news, staff reporter Callum Borchers is leaving the paper to take a job at The Washington Post. According to the official announcement, Borchers “will join The Fix to launch a new beat exploring the intersection of politics and the media.”

Cal earned a master’s degree in journalism at Northeastern a few years ago, and I was lucky enough that he took a class with me. He’s done terrific work at the Globe, and I wish him all the best.

The Globe’s Doug Most moves to the business side

Doug Most. Photo via DougMost.com.
Doug Most. Photo via DougMost.com.

Doug Most, The Boston Globe’s deputy managing editor for special sections and new initiatives, is moving to a job in the front office, where he will be director of growth initiatives.

According to a memo to the staff by Globe editor Brian McGrory, Most will work on projects ranging from special sections to seeking sponsorships and helping with the paper’s native-advertising efforts. He’ll work alongside CEO Mike Sheehan and chief growth officer Tim Marken.

Most is the author of “The Race Underground: Boston, New York, and the Incredible Rivalry That Built America’s First Subway.”

Given the recent round of buyouts and layoffs, it’s clear that the Globe’s efforts to stem the revenue decline have been insufficient, as they have been across the newspaper business as a whole. So best wishes to Most. He’s got his work cut out for him.

The full text of McGrory’s memo follows:

Mike Sheehan called me a few weeks ago with a rather direct request: Give me Doug Most.

It made an unusual amount of sense. Since Doug took the job of deputy managing editor for special sections and new initiatives in January 2014, and even before that, he’s done spectacular work matching our journalism with advertising opportunities. Some for instances: Doug conceived and then executed a magazine special section on the opening of the Edward M. Kennedy Institute; he conjured up and oversaw a magazine section on Angell Memorial Hospital; he devised and ran the summertime Cape Cod sections for two years running; he oversaw special magazines or sections on the University of Massachusetts, MIT, and the Boston Children’s Museum. Doug could basically fund his own small newsroom with the proceeds — and as important, he provided the reader with often fascinating journalism, some of our most widely read online.

So the question became whether it would be better for the advertising department to have someone in the newsroom to connect our missions, as Doug already did, or whether it would be better for the newsroom to have someone work in advertising to press our cause and preserve our values. In the end, the latter seems to be the best option in terms of opening up new possibilities and opportunities, so Doug will be leaving the Globe newsroom next week to take a position in the front office with the loose title of director of growth initiatives.

This is a big deal move, certainly for Doug, but really for the entire Globe. Among Doug’s many talents, he has an innate understanding of our readers, a restless mind, and a fundamental drive to creatively wring revenue from journalism. This new position will have him, as ever, thinking both editorially and commercially. He will at times be focusing on projects as straightforward as a special section, but the job could also range to a ground-breaking initiatives to help grow our audience reach. He’ll be given the freedom to seek sponsorship opportunities and to have a hand in native advertising.

Doug will work especially closely with Tim Marken, the chief growth officer, Mike Sheehan, the CEO, and me — and by me, I mean us. Doug will remain a regular presence in the newsroom, welcome in all corners. And make no mistake, he will be seeking out your new and innovative ideas and pressing you to collaborate on his — ideas that will help fund the vital journalism that is produced by this organization.

I’m sure I don’t have to remind you of Doug’s unique qualifications, so just some highlights. Doug arrived here in 2003 with orders to revamp the Sunday Magazine, working closely with advertising, marketing, circulation, and production. Mission accomplished, in 2009, Doug stepped into the newly enhanced job of deputy managing editor/features, overseeing Living, Arts, Travel, and the magazine. He took his current job overseeing new initiatives in January 2014. Along the way, he also launched the hugely successful Sunday Address section, played a key contributing role in the stunning, premium Sunday magazines, and helped straighten the ship at boston.com when they hit some choppy seas last winter. Just a week ago, Doug created the special Head of the Charles section, sponsored by Capital One — another example of advertisers aggressively searching for unique and creative initiatives they can sponsor. This also helps explain why Mike and Tim are aggressively seeking to have Doug join their team.

There’s no need to do a formal sendoff for Doug, in that he’s not going anywhere far; in fact, you’ll still see him around all the time. He’ll start in his new position in the middle of the week. Please take a moment to thank Doug for all he’s done and wish him well on what’s to come.

Brian

Globe navigates relationships in Mass. General exposé

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Photo of Massachusetts General Hospital via Wikimedia Commons.

It was interesting to see the various levels of relationships involved in The Boston Globe’s Spotlight Team article on double-booked surgeries at Massachusetts General Hospital. I count three:

  • Globe owner John Henry was a trustee at Mass. General from 2005 to 2014.
  • The Globe and Mass. General were partners (along with Harvard and MIT) in the recently concluded HUBweek, a series of events focusing on innovation, art and culture.
  • One of the Mass. General patients who believes double-booking resulted in permanent injury is former Red Sox pitcher Bobby Jenks. And Henry, of course, is the Red Sox’ principal owner.

The Globe handled these relationships by disclosing Henry’s ownership stake in the newspaper and the baseball team.

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More important, for those who worry that such matters will interfere with the Globe’s ability to product public-interest journalism, the story is tough and comprehensive. They’re not celebrating at Mass. General today.

At the Globe, a downsizing that was preordained

There is very little to be said about The Boston Globe’s latest round of downsizing that wasn’t said in late July, when the cuts were announced in a memo from editor Brian McGrory. Poynter’s Benjamin Mullin broke the news late Thursday afternoon, and followed up with the latest McGrory memo. Boston magazine’s Garrett Quinn has a statement from the union as well.

And as I wrote for WGBHNews.org last week, the recent decision to redesign and shrink the Saturday print edition was driven by the ongoing collapse of print advertising revenues, which has affected not just the Globe but the entire newspaper business.

The size of the latest downsizing — which McGrory put at 17 voluntary buyouts and “nearly two dozen part- and full-time staffers” — was something of a surprise, and it comes on the heels of a dozen layoffs at another Globe property, Boston.com, a few weeks ago. McGrory continued:

We’ve worked beside these departing colleagues day after day, sometimes year after year. They’ve made us look good from the copy desk, traveled the world chasing major events, been pioneers in digital journalism, and brought national recognition to our features sections. They’re also our friends.

Publisher John Henry appears determined to run the Globe on at least a break-even basis, even as he invests in online coverage of specialty beats such as innovation, the Catholic Church and life sciences. But it’s clear that neither he nor anyone else has figured out how to stop the newspaper business’ downward slide.

The Globe’s Saturday shrinkage and its digital future

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Previously published at WGBHNews.org.

If you’d asked me 10 years ago if I thought The Boston Globe and other metropolitan dailies would still be printing news on dead trees in 2015, I’d have replied, “Probably not.” Even five years ago, by which time it was clear that print had more resilience than many of us previously assumed, I still believed we were on the verge of drastic change — say, a mostly digital news operation supplemented by a weekend print edition.

Seen in that light, the Globe’s redesigned Saturday edition should be regarded as a cautious, incremental step. Unveiled this past weekend, the paper is thinner (42 pages compared to 52 the previous Saturday) and more magazine-like, with the Metro section starting on A2 rather than coming after the national, international and opinion pages. That’s followed by a lifestyle section called Good Life.

The larger context for these changes is that the existential crisis threatening the newspaper business hasn’t gone away. Revenue from print advertising — still the economic engine that powers virtually all daily newspapers — continues to fall, even as digital ads have proved to be a disappointment. Fewer ads mean fewer pages. This isn’t the first time the Globe has dropped pages, and I’m sure it won’t be the last. (The paper is also cutting staff in some areas, even as it continues to hire for new digital initiatives.)

How bad is it? According to the Pew Research Center’s “State of the Media 2015” report, revenue from print advertising at U.S. newspapers fell from $17.3 billion in 2013 to $16.4 billion in 2014. Digital advertising, meanwhile, rose from just $3.4 billion to $3.5 billion. And for some horrifying perspective on how steep the decline has been, print advertising revenue was $47.4 billion just 10 years ago.

The Globe’s response to this ugly drop has been two-fold. First, it’s asked its print and digital readers to pick up more of the cost through higher subscription fees. Second, even as the print edition shrinks, it has expanded what’s offered online — not just at BostonGlobe.com, but via its free verticals covering the local innovation economy (BetaBoston), the Catholic Church (Crux) and, soon, life sciences and health (Stat). Stories from those sites find their way into the Globe, while readers who are interested in going deeper can visit the sites themselves. (An exception to this strategy is Boston.com, the former online home of the Globe, which has been run as a separate operation since its relaunch in 2014.)

“I don’t quite think of it as the demise of print,” says Globe editor Brian McGrory of the Saturday redesign. He notes that over the past year-plus the print paper has added the weekly political section Capital as well as expanded business and Sunday arts coverage and daily full-size feature sections in place of the former tabloid “g” section.

“There are areas where we do well where we’re enhancing in print and there are areas where we’re looking to cut in print,” McGrory adds. “It’s a very fine and delicate balancing act.”

Some of those cuts in print are offset by more digital content. Consider the opinion pages, which underwent a redesign this past spring. (I should point out that McGrory does not run the opinion pages. Editorial-page editor Ellen Clegg, like McGrory, reports directly to publisher John Henry.) The online opinion section is simply more robust than what’s in print, offering some content a day or two earlier as well as online exclusives. This past Saturday, the print section was cut from two pages to one. Yet last week also marked the debut of a significant online-only feature: Opinion Reel, nine short videos submitted by members of the public on a wide variety of topics.

All are well-produced, ranging from an evocative look at a family raising a son with autism (told from his sister’s point of view) to a video op-ed on dangerous bicycle crossings along the Charles River. There’s even a claymation-like look at a man living with blindness. But perhaps the most gripping piece is about a man who was seriously beaten outside a bar in South Boston. It begins with a photo of him in his hospital bed, two middle fingers defiantly outstretched. It ends with him matter-of-factly explaining what led to the beating. “It was because I stepped on the guy’s shoe and he didn’t think I was from Southie,” he says before adding: “It was my godmother’s brother.”

Globe columnist and editorial board member Joanna Weiss, who is curating the project, says the paper received more than 50 submissions for this first round. “It has very much been a group effort,” Weiss told me by email. “The development team built the websites and Nicole Hernandez, digital producer for the editorial page, shepherded that process through; Linda Henry, who is very interested in promoting the local documentary filmmaking community, gave us feedback and advice in the early rounds; David Skok and Jason Tuohey from BostonGlobe.com gave indispensable advice in the final rounds, and of course the entire editorial board helped to screen and select the films.”

But all of this is far afield from the changes to the Saturday paper and what those might portend. McGrory told me he’s received several hundred emails about the redesign, some from readers who liked it, some who hated it and some who suggested tweaks — a few of which will be implemented.

Traditionally, a newspaper’s Saturday edition is its weakest both in terms of circulation and advertising. In the Globe’s case, though, the Monday, Tuesday and Wednesday papers sell a few thousand fewer copies than Saturday’s 160,377, according to a 2014 report from the Alliance for Audited Media. No doubt that’s a reflection of a Thursday-through-Sunday subscription deal the Globe offers — though it does raise the question of whether other days might get the Saturday treatment.

“We have no plans right now to change the design or the general format of those papers,” McGrory responds. “But look, everything is always under discussion.” (The Globe’s Sunday print circulation is 282,440, according to the same AAM report. Its paid digital circulation is about 95,000 a day, the highest of any regional newspaper.)

One question many papers are dealing with is whether to continue offering print seven days a week. Advance Newspapers has experimented with cutting back on print at some of its titles, including the storied Times-Picayune of New Orleans. My Northeastern colleague Bill Mitchell’s reaction to the Globe’s Saturday changes was to predict that, eventually, American dailies would emulate European and Canadian papers by shifting their Sunday papers to Saturdays to create a big weekend paper — and eliminating the Sunday paper altogether.

The Globe and Mail of Toronto is one paper that has taken that route, and McGrory says it’s the sort of idea that he and others are keeping an eye on. But he stresses that the Globeisn’t going to follow in that path any time soon.

“Right now we have no plans to touch our Sunday paper,” he says. “It’s a really strong paper journalistically, it’s a strong paper circulation-wise, it’s a strong paper advertising-wise. We’re constantly thinking and rethinking this stuff. But as of this conversation, Sunday is Sunday and we don’t plan to change that at all.”

He adds: “We’re trying to mesh the new world with the printing press, and I think we’re coming out in an OK place. Better than an OK place. A good place.”

On Saturdays, a magazine-like and shorter Boston Globe

IMG_0036If you get the print edition of The Boston Globe, you’ll notice something different today. The paper has undergone a considerable redesign — it looks much more like a magazine, and the Metro section starts on page two. A lifestyle section called Good Life comes after the A-section.

At 42 pages, the paper is 10 pages shorter than last Saturday’s. In a page-one message that does not appear on the Globe’s website, editor Brian McGrory writes, “Readers will still get all the news we always offer, compressed into the A section for a faster, hopefully easier reading experience.”

The opinion pages have been cut from two to one. Last Saturday, the right-hand page was filled with letters from readers.

The Saturday paper has always been the weakest for daily papers, with significantly lower circulation* and not much in the way of ads. As print advertising continues to wane, it makes sense for the Globe to put its resources into other areas, such as the Sunday print paper and digital.

Still, it will be interesting to see what customers who pay for Saturday home delivery have to say about this.

*More: I just looked at figures from the Alliance for Audited Media, and I learned that the Globe’s print circulation on Saturdays is actually better than it is on Mondays, Tuesdays and Wednesdays. This is a topic I’ll be revisiting, but for now I just want to put it up as a marker for future discussion.

Memo Friday II: Boston.com GM addresses speed issue

Also on Thursday, The New York Times posted the results of a test showing that Boston.com loads slower than any mobile news site it measured — and that the way it handles advertising is the cause. According to the Times, it takes Boston.com 30.8 seconds to load all those ads, about three times worse than the next-worst offender.

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Boston.com general manager Eleanor Cleverly responded with an email to the staff vowing to do better. A copy of her email wafted in through an open window here at Media Nation:

As you may have read, NYTimes.com published an article and related graphic, “The Cost of Mobile Ads on 50 News Websites,” that profiles performance on many of today’s most trafficked destinations. An unfortunate, but accurate conclusion from their report is that Boston.com remains a standout in the time and data burden it places on users when loading advertisements and content.

This is not news to us at Boston.com. Optimizing our mobile and desktop load time and ad experience has been top-of-mind since the beginning of the year. We are in the process of one major project, the migration of Boston.com from our legacy CMS Methode to WordPress, that has allowed us to tackle some foundational improvements in an ongoing effort to solve the problem. Further, we’ve setup collaborative teams to address our mobile ad experience and ad blocking as a BGMP-wide [that’s short for Boston Globe Media Partners] concern. Key questions and applicable solutions will be relayed over the next quarter.

We’ll continue to keep the digital group updated, but it will take changes across the organization to realize real quantitative returns. We collectively got us to this point, and it will take a collective effort, putting the reader experience first, to make Boston.com the best-in-class website we envision it to be.

My door is open to additional conversations on the topic and creative solutions are always welcome.

Thanks,
Eleanor