Category: Media

Bringing together citizens, government and media

[youtube http://www.youtube.com/watch?v=qIsFcydDbkw&hl=en_US&fs=1&rel=0]
SeeClickFix is an interactive website that lets users report problems in their communities and plot them on a Google map. Because it’s an open forum, local officials can check in to see where trouble spots are, and news organizations can track them as well. The New Haven Independent is one of many news sites that posts the RSS feed for its community. The interactive pothole map at Boston.com is powered by SeeClickFix as well.

On May 18 I had a chance to sit down with SeeClickFix co-founder and chief executive Ben Berkowitz in his second-floor office in downtown New Haven. Berkowitz, a hyperkinetic 31-year-old, had forgotten we were supposed to meet, but he graciously agreed to a video interview despite having a full agenda.

Berkowitz describes SeeClickFix as “citizens working collectively,” and explains that he started it three years ago when he was trying to get graffiti cleaned up in his neighborhood. The site has been growing rapidly since the New York Times published a feature story on it in January.

Today, the company has some 400 media partners and employs five people thanks to a $25,000 We Media prize and several hundred thousand dollars’ worth of venture capital. Although the basic service is free, SeeClickFix charges media sites for certain premium services, and posts advertising as well.

One aspect of Berkowitz’s philosophy that I found particularly interesting was his insistence that SeeClickFix is not just for holding government accountable — citizens, too, should take responsibility. As an example, he pointed to a similar project, the British website FixMyStreet — a great name that he nevertheless doesn’t like, he says, because it removes accountability from citizens and places it entirely on the government.

Does Berkowitz, who previously worked as a Web designer, consider himself a journalist? He pauses before answering. “I think SeeClickFix is a tool for journalists,” he replies. “I don’t think that I am a journalist. I don’t think of us as a news organization.”

For a good example of how journalists can use SeeClickFix as a reporting tool, see this story on “the ugliest storefront on Chapel Street” in the New Haven Independent.

Hoyt eschews the “holier-than-thou approach”

Clark Hoyt

New York Times public editor Clark Hoyt isn’t as flashy as Dan Okrent, the first person to hold that job. But to my mind he’s been a solid in-house critic of Times journalism, and a considerable improvement over his plodding predecessor, Byron Calame.

So I enjoyed this profile of Hoyt that appeared in an alumni publication, Columbia College Today, written by David McKay Wilson, a Northeastern classmate of mine in the 1970s. Hoyt explains his philosophy thusly:

I want to talk about how something happened so we could learn from it, instead of wagging a finger and taking a holier-than-thou approach. You also have to make sure you talk about the work, not the person. The New York Times is a great newspaper and it produces great journalism every day, under very trying circumstances. In certain cases, it doesn’t live up to those standards.

The most recent case, of course, is the paper’s botched reporting on Connecticut Senate candidate Richard Blumenthal’s exaggerations regarding his military service. Hoyt, admirably, dove right in — too early, as it turned out. Now that the story is fading away, I hope he’ll take another, more considered look.

Do social media have anti-social consequences?

Has the rise of blogging, Twitter and other forms of social media contributed to ideological polarization and the decline of a shared culture? It’s an old debate.

Tonight at 11 p.m., Jon Keller of WBZ-TV (Channel 4) and I will talk about it following the release of a new report by the Project for Excellence in Journalism titled “New Media, Old Media.”

Before the Globe, there was CommonWealth

The Boston Globe Spotlight series on the state Patronage Department — ah, I mean Probation Department — is public-interest journalism at its best.

Commissioner Jack O’Brien has been suspended. There’s a chance for genuine reform. And the absurd gubernatorial candidacy of hacked-up state treasurer Tim Cahill has been brought to a merciful end, even if he doesn’t know it yet.

But credit should also go to CommonWealth Magazine and its blog, CW Unbound, which has been beating the drums about the Probation Department for months. CommonWealth, published by the nonpartisan Massachusetts Institute for a New Commonwealth (MassINC), has put together a compilation of stories it’s posted on the Probation Department mess. (Disclosure: I used to be a regular contributor to CommonWealth, and I’m still listed on the masthead.)

On May 3, for example, CommonWealth reporter Jack Sullivan wrote about a court case involving Stephen Anzalone, who was challenging his rejection as a probation officer even though he would have been the seventh member of his family to draw a paycheck from the agency.

And on April 14, editor Bruce Mohl interviewed House Ways and Means Committee chairman Charles Murphy on why he opposed a plan by Gov. Deval Patrick to bring the out-of-control agency under the executive branch’s wing.

The Globe, as the region’s largest and most influential news organization, is doing what it does best: driving the agenda and forcing public officials to do what they should have done a long time ago. And CommonWealth, like other smaller players, is performing its role admirably as well: by keeping the story simmering until it was ready to come to a boil.

The Times and the attorney general

In my latest for the Guardian, I argue that the New York Times was on to a legitimate story about Connecticut Senate candidate Richard Blumenthal’s idiotic distortions* about his military service — but that it so botched the job that the paper can no longer be considered a reliable guide on what Blumenthal has and hasn’t claimed about himself.

Three for Monday

I’m up to my neck in other work, so three quick observations for a Monday morning:

1. The Boston Globe’s Spotlight series on the state’s patronage-riddled Probation Department should be the last nail in the coffin for state treasurer Tim Cahill’s independent gubernatorial campaign. The clueless Cahill doesn’t help matters today. While Democratic Gov. Deval Patrick and Republican challenger Charlie Baker squabble over how best to disinfect the agency, Cahill — a key player in the patronage game — criticizes Baker’s campaign for trying “to politicize issues for their own benefit without having a full understanding of the matters at hand.”

2. The New York Times’ Brian Stelter reports that news organizations are cutting back on covering presidential trips, citing an “exorbitant” cost in 2009 of $18 million. Frankly, I don’t think the shrinkage is a big deal. How many reporters need to follow the president around the world? But given that Katie Couric’s $15 million salary comes to almost the entire annual cost, it’s hard to take this lament seriously.

3. Make sure you read Charles Pierce’s excellent profile of Terry Francona, the greatest baseball manager in the known universe. It appeared Sunday in the Boston Globe Magazine.

How’s it going for Blumenthal? Swimmingly.

That's reportedly Blumenthal who's standing in the rear.

Yesterday I thought New York Times public editor Clark Hoyt had gotten his paper’s Richard Blumenthal reporting just about right.

Hoyt concluded that the paper had indeed exposed Connecticut’s attorney general, a Democratic Senate candidate, as being untruthful about his non-service in Vietnam. But Hoyt added that the Times should have revealed Blumenthal had also described his military service accurately earlier in the smoking video.

Now I’m just about ready to throw the Times’ reporting on Blumenthal into the swimming pool. Because it turns out that the one, weird little detail that helped bolster the larger point — that Blumenthal had lied about being on the Harvard swim team, of all things — was wrong.

Media Nation commenter Duke Briscoe recommended a Daily Howler report that, in turn, led me back to a Hartford Courant item about a series of photos posted on Facebook showing that Blumenthal had indeed been a team member. So it seems to me that we now have three major problems with the Times report:

  • The Times failed to report that Blumenthal accurately described his Marine Corps service just several minutes before he then wrongly said he had served in Vietnam.
  • One of the Times’ principal sources, Jean Risley, who chairs the Connecticut Vietnam Veterans Memorial, says she was misquoted.
  • The confirming detail about Blumenthal’s having lied about being on the Harvard swim team turns out not to be the case at all.

Personally, I still think Blumenthal wrongly gave the impression in that recorded speech that he had actually served in Vietnam. But the Times apparently botched this story so thoroughly it now seems likely that Blumenthal will benefit from an anti-media backlash. And unless there are more, unambiguous examples, then he probably should benefit.

I think Hoyt ought to wait for the dust to settle, then weigh in again.

New York Times blunders on Blumenthal

Richard Blumenthal

It’s now clear that the New York Times was sloppy in its report on Connecticut Senate candidate Richard Blumenthal. Maybe the fact that he told the truth about his Vietnam-era military service doesn’t negate his saying something totally misleading a few minutes later. But the Times should have gotten out the whole story at once. You can consider me one Times reader who feels manipulated this morning.

To review: On Monday night, the Times posted a story reporting that Blumenthal had, on several occasions, falsely claimed to have served in Vietnam when he was in the Marine Corps. “We have learned something important since the days that I served in Vietnam,” he said at a speech in 2008. Weirdly, the Times also reported that he’d apparently misled people about having been captain of the Harvard swim team. In fact, he was never a member.

Yesterday, in a follow-up, the Times reported that former congressman Chris Shays had grown increasingly uneasy over the years as he watched Blumenthal transform himself from a humble Vietnam-era veteran into someone who had actually served in the war. “He just kept adding to the story, the more he told it,” Shays was quoted as saying.

But then, later yesterday, the tide turned. The Associated Press reported that Blumenthal truthfully described his military service in the same speech in which he said “I served in Vietnam.” In the opening moments of the speech, he correctly described himself as “as someone who served in the military during the Vietnam era.”

How important is this latest development? I don’t know. We already knew that Blumenthal had often told the truth about his service, but that he had also, on occasion, allowed his audiences to believe he’d been in Vietnam. But to do both in the same speech? That suggests that maybe, as he said at a defiant news conference on Tuesday, it really was just “a few misplaced words.”

I don’t want to let Blumenthal off the hook. I think anyone who watches the full video clip would come away thinking he had served in Vietnam. But Times journalists should have moved heaven and earth to make sure they had investigated this thoroughly, especially since they were relying on a dime-drop from the campaign of Republican candidate Linda McMahon.

Democrats have apparently rallied around Blumenthal, the state attorney general, in advance of this weekend’s state convention. Blumenthal’s poll numbers have plummeted, but they may bounce back if he can create the perception that he has been wronged by the media. To that end, this story by NPR on the media’s role in perpetuating half-true stories about Blumenthal may help him.

In a statement to Politico, New York Times spokeswoman Diane McNulty said:

The New York Times in its reporting uncovered Mr. Blumenthal’s long and well established pattern of misleading his constituents about his Vietnam War service, which he acknowledged in an interview with The Times. Mr. Blumenthal needs to be candid with his constituents about whether he went to Vietnam or not, since his official military records clearly indicate he did not.

Trouble is, when you find yourself defending your reporting to other news organizations, that’s usually a pretty good indication that something went wrong. The Times had a perfectly good — and, I would argue, devastating — story about Blumenthal’s misleading statements regarding his military service.

By letting others reveal the existence of potentially exculpatory material, the paper now finds itself playing defense.

Update: The Stamford Advocate reports that Blumenthal, at the city’s Veterans Day parade in 2008, said, “I wore the uniform in Vietnam and many came back & to all kinds of disrespect. Whatever we think of war, we owe the men and women of the armed forces our unconditional support” (via Greg Sargent). More interesting quotes from Shays, too. I suspect we’re going to find that the Times took a perfectly legitimate story and blew it by not nailing everything down ahead of time.

Photo by Sage Ross via Wikimedia Commons.

A multitasking, multimedia journalist

Thomas MacMillan covers a finance committee meeting in New Haven City Hall.

Back when I was covering city council, school committee and board of selectmen meetings in the 1970s and ’80s, the only tool I brought with me was a notebook and a pen.

How times have changed. On Tuesday evening I connected with Thomas MacMillan, a reporter for the New Haven Independent, so I could watch him cover a finance committee meeting. (Click here for a video feature on the Independent, a non-profit community news site.) We met outside the aldermanic chamber in New Haven City Hall just before 6 p.m., and I followed him to the front row.

MacMillan accepted congratulations from a few city officials for a national reporting award he won last week, then settled in to live-blog the debate. He was a bit harried — he’d just come over from covering another event, and he hadn’t had time to write the introduction. A few minutes later, though, he was good to go.

For the next two hours I watched as MacMillan posted a series of updates on what was going on, pored through budget documents, moderated and posted reader comments, periodically jotted a few things down in a notebook (how old-fashioned), and took photos.

Alderman Darnell Goldson, who was sitting in our row, whispered, “Hey, Thomas!”, and pointed behind us, where an otherwise-dignified looking man was wearing a lighted-up Christmas tree on his head. His aim was to protest Mayor John DeStefano’s proposal to save money by not erecting a tree on New Haven Green this year. MacMillan turned and shot.

And when two aldermen got into a semi-heated discussion about cuts to the education budget, MacMillan pulled out another camera and shot some video, although he ended up not using it.

Despite my front-row seat, I would have had little idea of what was going on if it weren’t for MacMillan’s updates, which I read on my BlackBerry.

I left at 8; the hearing ended at 9:30. Later, MacMillan took his blog items and notes and turned them into the story that you can see today, and posted a few photos as well.

What MacMillan did last night was impressive but not unusual. The technical skills he brought to bear on his assignment were nothing that couldn’t be mastered in a few weeks. It’s the mindset that matters. Journalists today must be prepared to juggle a variety of tasks and to perform them with minimal supervision.

And to think that there was a time when the biggest challenge in covering a meeting was to stay awake.