Boston Globe – Page 32

From the Globe, a tremendous work of narrative journalism

Today the Boston Globe publishes its final chapter of “The Power of Will,” the story of a little boy with a rare form of cancer that had been considered incurable until recently. (I’m trying to stay away from any spoilers in case you haven’t read it.)

Reported and written by Billy Baker and illlustrated by Tonia Cowan, it is a tremendous work of narrative journalism. It’s not just a story about a desperately sick child—there are important public policy implications, too. Online it’s got some great add-ons, such an audio version of the story that clocks in at nearly an hour and a half as well as photos.

I read the whole thing over the weekend, and I can’t recommend it highly enough. It takes a team, and so I’ll list them all. Steven Wilmsen edited the stories and Lloyd Young the photos. Digital producers were Elaina Natario, Russell Goldenberg, Greg Opperman, Lauren Shea, and Laura Amico. In addition to family photos, the online version includes pictures by Globe photographers Suzanne Kreiter, Aram Boghosian, and Dina Rudick.

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Memo Monday: Globe promotes Pete Doucette

A source just passed this along from Mike Sheehan, the chief executive officer of Boston Globe Media Partners:

In a quiet corner of the third floor, Pete Doucette has spent the past ten years managing every conceivable aspect of our circulation. To say the least, it’s been a challenging task during challenging times. Balancing the science of market data with the art of consumer engagement—and doing so with limited resources—the job he’s done is nothing short of remarkable: we have essentially the same number of paid subscribers as we had five years ago.

Pete helped create the two-site strategy for Boston.com and BostonGlobe.com, and in doing so set us on a path to charge a premium price for premium journalism. We now have over 72,000 digital-only subscribers, which is the No. 1 digital subscription business of any metro daily publisher, and behind only two national publications, the New York Times and the Washington Post. He’s also overseen successful efforts to retain and attract print subscribers who remain an important cornerstone of our business.

Pete will be the first to say that he’s fortunate to have the increasingly relevant and interesting journalism of the Boston Globe to attract subscribers. Thanks to Brian [McGrory], Ellen [Clegg], and everyone in the newsroom for their tireless efforts to create such important work. To demonstrate the relationship between our journalism and our business, digital subscriptions rose 66% in the 10 days following the Presidential election compared with the 10 days prior to the election.

Starting today, Pete will be our Chief Consumer Revenue Officer. While he’ll still oversee our circulation efforts, the product and development teams, led by Anthony Bonfiglio, will report to him. In his new role, he will weave together business strategy, digital strategy, and operations which is a critical step as we continue to aggressively attract new digital subscribers.

If you see Pete, be sure to congratulate him. Or pay him a visit on the third floor. It’s time he got accustomed to it being a little less quiet up there.

Best,
Mike

Sunday night memo dump I: McGrory on Trump coverage

Boston Globe editor Brian McGrory sent out his latest message to the staff late Friday afternoon. Among other things, he addresses the question of whether the Globe will “normalize” Donald Trump (answer: no, but) and how the paper will proceed now that Trump is the president-elect. Plus his customary fulsome praise all around. The full text follows:

Hey all,

So the earth shook under us last week with Donald Trump’s stunning victory, raising all the questions you’ve heard and even asked about the inability of the news media to see this coming. These are good questions, with no clear or clean answers, but what absolutely can’t be lost in our self-reflection is that we’re in a moment, an utterly pivotal moment, in which we matter more than ever to our region and our loyal readership. It is not an overstatement to say that this is why we exist. And I don’t have even the slightest doubt that we will meet the challenge.

To that end, I should say more publicly what I’ve told a lot of people in here privately over the past ten days: I’m intensely proud of our national and campaign coverage going back not just weeks and months, but years. You should be, too.

Beginning in 2013, with the award-winning Broken City series, we explored in a way that no news organization ever had the incredible dysfunction in Washington that so obviously played a role in the outcome of this campaign. In 2015, we were back again with Michael Kranish’s Divided Nation series, which gave voice to people on all sides of massive issues, from inequality to race and so much more.

Also in 2015, editors and reporters made the very conscious decision to not have our coverage driven by Trump’s outrage of the day. Certainly, we wouldn’t hide his bombastic and too often bigoted remarks from our readers, but we made a commitment to run him through the filter that all serious presidential contenders must endure. Matt Viser wrote of his bankruptcies in Atlantic City, his time at Wharton, his ownership of a beauty pageant during which he made unwanted physical moves on contestants. We wrote of crime figures employed in his business. All of these stories attracted a huge number of readers. Most were followed by other outlets.

This past summer, we launched the America on Edge series, designed to show the anxiety, uncertainty, and even anger that were leading so many voters to Trump. Again, these were some of the most read stories of the year, for every good reason, as we took our readers from a small town in Pennsylvania to portray the economic uncertainty of retirees, to a community in Georgia riven by resentment toward immigrants, to voters in Florida who protested using a mosque as a polling place, to millennials in North Carolina repelled by the toxicity of this campaign. You want answers about what just happened, reread this series.

Let’s not forget our intense, exhaustive, and excellent coverage of New Hampshire, Iowa, and beyond, and the consistently excellent Ground Game newsletter each morning. In the hours after the election, we were in Wisconsin, Michigan, and Pennsylvania, with colorful, insightful dispatches explaining what had just occurred. Metro and Business have done great work exploring the potential impacts of a Trump presidency from here. And a shout-out to our editorial and op-ed pages, which have been stacked with particularly provocative work, and to our own news-side columnists, particularly Yvonne [Abraham], who have been required reading.

Going forward, covering Donald Trump as the president-elect, a Trump Administration, and America in the Trump era, there’s no need for us to recalibrate our approach, except, hopefully, to redeploy some people to Washington. We’ll be fair, we’ll be tough, and we’ll be ready to pounce on the most interesting and thoughtful stories possible. We will not for a moment normalize bigotry and misogyny, if he continues down the path of the campaign and with some early appointments. But we will also be wide open to the idea that his may be a novel and perhaps effective presidency, a non-ideologue in the age of hyper-partisanship. In short, we don’t know what the hell is about to happen. Nobody does. But, again, it’s why we matter.

Take this as an open solicitation. We need your input. If you have concerns, ideas, general concepts, or just a desire to download thoughts, reach out. We are already planning some creative approaches to cover an unconventional presidency. Your ideas are more than welcome. We are also in dire — and I do mean dire — need of excellent stories that are not Trump related. As interested as readers are in the situation, and the numbers on our site show they are fascinated, there is also a thirst for great reads that are far off the political path.

Some staffers have asked worthwhile questions about whether they are allowed to contribute to activist organizations, and participate in marches and vigils and the like. The answer is that we encourage everyone to live a full, meaningful life outside of the Globe. Our journalism is actually the better for it. But we can’t allow our staffers to take part in activity that calls into question the essential fairness and neutrality of the Globe — more important now than ever. Our ethics policy is clear on this, in terms of forbidding contributions or other involvement in organizations or campaigns that push candidates, ballot questions, or legislation. You’ll ask about causes. We’ll fold most of those into the group as well.

Here’s all I ask: Use your very sizable brains and your best judgment, which I trust. If there’s any question, go to Chris Chinlund, Katie Kingsbury, or me. Think of our reputation and think of this vital moment. And please, be cautious on social media.

Finally, get some rest. This has been extraordinary in too many ways to mention here. We’ve done incredible journalism. And we have a lot of vital work ahead.

Brian

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Globe editor McGrory thanks staff for Election Night effort

I swear that Boston Globe editor Brian McGrory does not send me these messages. But people do, and I thought this message to the Globe staff was worth sharing after what was a pretty amazing experience for all of us—let alone those who were trying to cover it as it unfolded.

From: McGrory, Brian
Date: Wed, Nov 9, 2016 at 4:09 AM
Subject: Thank you

Well, that didn’t exactly follow the script.

Which is what made your collective performance all the more extraordinary tonight. At 7 o’clock, people were exchanging notes about exit polls that indicated an early bedtime. At 3 a.m., we were redrawing the site and the print edition to allow for Trump’s victory speech. Charlie Mansbach, who has seen quite a bit in his half century, said he’s never seen anything like this.

It actually began a couple of months ago when a team of technologists and designers began the work of creating the elections pages and interactive graphics, which were nothing short of breathtaking. For a good chunk of the night, we had well over 20,000 concurrents, peaking at over 25,000. We were a destination for a huge number of readers.

It’s easy to understand why. Not only did we have some of the best graphics in the industry, but the work from the field was beyond impressive, whether it was NY, DC, or in and around Boston. The Washington bureau turned on a dime to allow for Matt [Viser] to write his extraordinary analysis in what seemed like 20 minutes. The mainbar read like a breeze. Locally, the Metro crew wrote the hell out of the ballot questions and so much more.

Photo was what photo always is, which is wildly creative and ambitious. Our graphics team covered us all in glory. It was nothing short of great to have the world-class technologists sitting among us, keeping the site purring along. Ditto for the social media crew.

As these things always happen, the pressure ratcheted up through the night. What was different here was that it kept going through the morning. Chris Chinlund was like a maestro at her page 1 perch, bringing everything together for print, with David Dahl playing an equally impressive role. I’m told we caught 33,000 papers with the final news. On the digital front, we’ve grown to accept how great the bg.com team is, but you see it more clearly than ever on a night like this. Katie [Kingsbury] was effectively everywhere—and always deeply effective. Jason [Tuohey] is simply a rock and a rock star. There are so many others, too, up and down the chain. Give credit, too, to the talented team at boston.com for keeping their site filled with energy while also playing a key role steering readers to Globe journalism.

It literally took the work of over 100 people to accomplish what we did tonight, from eagle-eyed copy editors to systems managers who arm-wrestled with Methode [the Globe’s content-management system] when things got hairy at exactly the time they couldn’t. History was made, and you responded as you always do, with some of the highest quality journalism in the nation. Thank you, sincerely.

And now we’ll do it again.

Brian

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Nonprofits will fund the Globe’s newest music critic

If newspapers are going to survive and thrive, then various types of nonprofit/for-profit partnerships will almost certainly be part of the mix.

At the extreme end is the Philadelphia Inquirer, which, along with its sister paper, the Daily News, and their joint website, Philly.com, were donated earlier this year to the nonprofit Philadelphia Foundation. The media properties still need to find a way to break even, but it does save them from the pressure of cutting their way to profits in order to satisfy a corporate owner.

A more modest step was announced in today’s Boston Globe. Zoë Madonna, a young prize-winning critic, will be paid through a nonprofit grant to write about classical music for the next 10 months while Globe critic Jeremy Eichler is on leave at Harvard. The money will come from the Rubin Institute for Music Criticism, the San Francisco Conservatory of Music, and the Ann and Gordon Getty Foundation.

According to a press release from the Rubin Institute, which awarded her its 2014 prize in music criticism, the benefactors “will consider an ongoing strategy to support this endeavor on a national scale” once Madonna’s stint at the Globe has been completed. Globe editor Brian McGrory is quoted as saying:

We could not be more delighted to participate in this novel experiment with such worthy partners. We are excited about the benefit to our industry, to some of the great cultural institutions of Boston, and most especially to our readership, which will very much appreciate the proven talents of this young critic.

Talking with Bob Schieffer about the future of news

Recently I had the opportunity to record a podcast about my Shorenstein paper on the Washington Post under Jeff Bezos with CBS News legend Bob Schieffer and Andrew Schwartz of the Center for Strategic and International Studies. Our conversation was posted on Thursday.

Schieffer and I met last spring at the Harvard Kennedy School, where I was a Joan Shorenstein Fellow and he was the Walter Shorenstein Media and Democracy Fellow. Schieffer was a friendly, gregarious presence, and my fellow fellows and I enjoyed his company immensely.

My Shorenstein paper is part of a book project with a working title of The Return of the Moguls, which will be about the Post under Bezos, the Boston Globe under Red Sox principal owner John Henry, and the Orange County Register under entrepreneur Aaron Kushner, to be published by ForeEdge in 2017.

Schieffer and Schwartz’s podcast, “About the News,” offers regular updates about various media topics. It’s available at iTunes.

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[soundcloud url=”https://api.soundcloud.com/tracks/285333938″ params=”color=ff7700&show_artwork=false” width=”100%” height=”166″ iframe=”true” /]

Four Globe personnel moves are aimed at bolstering digital

Katie Kingsbury. Photo via. Twitter. — Katie Kingsbury. Photo via Twitter.

Boston Globe editor Brian McGrory this afternoon announced some major moves, and all of them are aimed at bolstering the Globe‘s digital presence. The big news is that Katie Kingsbury will replace David Skok as managing editor for digital. Skok, who’s also vice president for digital, is heading back to his native Canada.

Kingsbury, as McGrory notes below, is a Pulitzer Prize-winning editorial writer and has more recently been editing the Ideas section. I think it’s significant that what she can bring to digital is seen as more urgent than her more traditional work as a writer and editor. Globe print subscribers might also remember that last winter, during the paper’s home-delivery fiasco, Kingsbury was a constant presence on Twitter, where she helped to solve problems and in a few cases delivered papers to customers’ doorsteps.

As always, these memos don’t just magically appear in my inbox. I depend on leaks—and leakers. That means you.

The text of McGrory’s email to the staff follows.

I’m delighted to announce some key personnel moves in the newsroom.

First, Katie Kingsbury will take the role of managing editor, digital.

You know we’re a great news organization when a transformative figure like David Skok can leave and we’re able to fill the void from our own midst with a Pulitzer Prize winning editor of uncommon intellect and unparalleled commitment. Katie is her own weather system, someone who isn’t only a learned digital journalist, but also an entirely natural one. Digital isn’t an added element with Katie; it’s what she does—and always has done. Look no further than her work on Ideas, and her role propelling opinion journalism to the forefront of bostonglobe.com. Linger, especially, on some of the projects she’s helped oversee, particularly our exquisite Make It Stop wraparound and digital presentation that owned the web for the better part of a week. That project would never have happened as it did without Katie driving it forward.

Katie is, at her core, a storyteller, though with a digital soul and spine. She’s spent the better part of her career as a reporter—with Metro in Boston, then with Time in Asia and New York. She arrived in our room in 2013, another smart Peter Canellos hire, as a freelance editorial writer. It took her, what, less that two years to pen that utterly extraordinary series on the plight of fast food workers that earned her the previously mentioned Pulitzer Prize for editorial writing in 2015. Katie became the Sunday op-ed editor in 2014, and then Ideas editor in 2015. There’s been nothing but unabashed success at every turn.

There’s also a book contract, and a whole lot more, making for a schedule that is virtually unimaginable, and yet it doesn’t seem to matter. Katie is a relentlessly cheerful presence, a world-class colleague who treasures ideas and creativity and seems to have been put on this earth to challenge the status quo.

Katie will start in her new role very soon, and by that I mean whenever she can work out a smooth transition from Ideas with Ellen [Clegg] and her successor.

Second, Jason Tuohey will become the deputy managing editor for audience engagement.

At one level, it’s accurate to say that Jason may be the steadiest human being on the planet, quietly driving bostonglobe.com forward for years such that it’s the single most successful aspect of our entire enterprise, up 20 percent in uniques year over year, topping the 70,000 paid subscriber mark earlier this month, an uncommonly accessible site that always seems to strike just the right note at just the right time.

But even that somehow sells Jason short, because he’s far more than steady. Behind that unflappable demeanor is a brilliant editor and beloved manager who knows the exact levers to push and pull with staff to keep the site humming with readers. There’s nobody in the industry I’ve looked to more for counsel on all things digital, and Jason is always dead on the mark.

In this new role, Jason will continue to have oversight of globe.com. In addition, he’ll be charged with connecting our journalism with the community and larger world in ways that we currently don’t do enough of. He will do outreach. He will also guide the room, with an appropriate emphasis on metrics, as to what works and what doesn’t—topics, tones, times of day, platforms, and so much more. Ideally, sooner rather than later, Jason will have his own team of audience development specialists, and will work with a larger team across the building.

Jason will start in his new role on October 17.

Third, Heather Hopp-Bruce will become design director. Heather is the outrageously talented designer of editorial and Ideas, constantly pushing industry boundaries with provocative sections fronts and projects that have earned her a stunning 11 SND [Society for News Design] awards in the past two years. Think of Heather as an activist designer, not only there at the inception of a piece or project, but immediately helping to shape it, probing and prodding it, and thinking across all platforms. Design, in her view, is a partner, something that comes through week after week, time and again, in her work in Ideas. Her sprawling intellect and boundless energy leads her in many directions. Surfing? She’s rabid, as well as talented. Marksmanship? A champion back in grade school—really. Heather swam across Boston Harbor a couple of years ago and still talks about all the little jelly fish that made it feel like pudding.

None of it got in the way of what has been an extraordinary career as a designer and writer, one that has brought Heather from Montana to San Francisco to Santa Cruz to Seattle, and then to Newsday. She was another brilliant Dan Zedek hire in 2010. She took some time away from journalism to work at a web design firm in Santa Cruz, though in her words, “I realized I could never be happy outside of a newsroom.”

Heather, too, checks off the box of world class colleague. She’ll start in her new role in early November.

Fourth, Lauren Shea has become a dedicated product manager for the newsroom, working hand in hand with our entire editorial team.

Lauren joined the Globe in June of 2014 and she has left an indelible mark on everything that you read and experience on Globe.com ever since. As the head of product for the Globe, Lauren was a driving force in modernizing the look and feel of our website, along with building out new digital advertising products and refining our meter to improve our efforts at more subscriptions. This was on top of her work launching Crux, BetaBoston, and Sports 2.0. Put another way: Lauren gets stuff done.

She now brings her talent solely into the storytelling realm. Along with elevating our special projects, Lauren will identify and build new products that allow us to tell everyday stories in new ways on all platforms. In her prior roles, including at Arnold Worldwide, Lauren has managed digital strategy, user experience/site architecture, visual design, end-to-end software development, and quality assurance testing. And yes, she’s a generous colleague beloved by everyone fortunate enough to work with her.

Again, the very fact that we have a roster like this ready to lead the newsroom ever more into the digital era is a tribute to us all.

Many thanks,

Brian

From the Globe, some needed context on charter schools

The Boston Globe has been notably favorable toward charter schools both on its opinion pages and in its news coverage. But if you oppose Question 2, a referendum that would expand the number of charter schools in Massachusetts (as I do), then you’ve got to like two pieces in today’s Globe.

First, a story by David Scharfenberg on a study by the Massachusetts Taxpayers Foundation that claims to show charter schools aren’t draining money from regular public schools notes in the second paragraph that the study was paid for by a pro-charter-school organization:

The Massachusetts Taxpayers Foundation study, paid for by the pro-charter Boston Foundation, shows that per-pupil spending in traditional public schools has grown at about the same rate as per-pupil spending in charter schools over the past five years.

Interestingly, the original version of Scharfenberg’s story, posted online Wednesday, made no mention of the funding. Whatever the reason, I’m glad that he and/or his editors decided to add that important context later on. And by the way: the study actually shows that, in some communities, the financial bite caused by charter schools is pretty serious.

Second, Joan Vennochi observes in her opinion column that Sen. Elizabeth Warren’s opposition to the ballot question is likely to be a big deal. Toward the end, Vennochi writes:

I don’t like union resistance to needed reform. But I also dislike charter advocates’ portrayal of union-backed teachers as universally lazy and inept. Of course, parents naturally want the best education for their children and they should be able to choose what that means. But the creation of a two-tiered system betrays the very mission of public education [emphasis added].

That really goes to the heart of the matter. Because the political will doesn’t exist to create great public schools for everyone, charter-school proponents want to create them for a few. It’s just unacceptable.

Disclosure: My wife is a public school teacher and a union member in a community unlikely to be affected if Question 2 is approved.

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David Skok’s final day at the Globe will be this Friday

David Skok, the Boston Globe‘s managing editor and vice president for digital, will be leaving what he would probably prefer I not refer to as “the paper” this Friday. His departure was announced last July; though Friday will be his last day at the Globe‘s headquarters, he will continue to help editor Brian McGrory with the Globe‘s ongoing reinvention effort for a few more weeks. His farewell to the staff is below.

Hi all,

This Friday will be my last official day at the Boston Globe.

I have accepted a new position in my family’s hometown of Toronto that will begin in early November.

It has been the greatest privilege of my professional life to serve each and every one of you, our readers, the wider community, and of course, this wonderful institution.

You welcomed me with enthusiasm and open arms. From the hallway conversations, to the office visits, and the many meetings, you’ve always been infused with a curiosity that is the hallmark of any living, breathing newsroom. For that, I say, thank you.

No one encapsulated this kindness better than my counterpart as managing editor, Chris Chinlund. From day one, Chris exhibited warmth, support, and respect for the new “digital guy.” I quickly came to understand that none of this was political, it’s just who she is: A graceful, brilliant editor, a generous mentor and friend, whom I will miss dearly.

Of course, I would never have been in this position had Brian [editor Brian McGrory] not plucked me from relative obscurity in Toronto. Watching and learning from Brian has been the thrill of my career. His passion and loyalty to this community and to all of you in this newsroom is an absolute joy to behold.

I only wish that you all could witness first-hand what I’ve been able to witness from the office next door to our editor. Brian’s courage, patience, tenacity, and most of all, his humanity, will continue to be an inspiration for me long after I’m gone from Morrissey Boulevard. I’ve never met anyone with better news judgment, a greater sense of fairness, humility and determination, than Brian. I count myself among the lucky ones to have worked alongside him, and we are all so lucky to have him in the corner office.

To all the others who I’ve had the pleasure of working with over the past three years, from the newsroom to the boardroom, the product team to the engineering team, thank you. A particular note of thanks to [BostonGlobe.com editor] Jason Tuohey, [product director] Lauren Shea, and [team leader/development manager] Joe George. Their leadership, dedication, and talent have made me look so good over the past few years, I’m forever grateful.

The last few months have been especially rewarding for me because I’ve gotten to sit at the helm of the reinvention project, watching, listening, and guiding, as this already talented, motivated, and sophisticated newsroom transforms itself into a newsroom of the future. The reinvention project leaves me confident and assured that the Boston Globe newsroom has a tremendously bright future.

While I won’t be in the newsroom after Friday, Brian has asked me to remain involved in an advisory capacity on the reinvention project, through the week of October 14th.

I know that change can be hard and uncertainty can be difficult. All we can do is put one foot in front of the other until one day, we can look down from the top of the mountain and see how far we’ve come. This week, I get to do that, and the view is spectacular.

You have turned Globe.com into a powerhouse: Tripling readers and revenues all the while maintaining the fabric of this great journalism institution. Your journalism is vibrant, relevant, and interesting, on all platforms. Your reporting matters as much, if not more, than it ever has to the communities that you serve. You rightly put your readers and your users, first.

If I’ve managed to accomplish anything during my time here, it’s been to hopefully clear away the obstacles to your creativity. You get to paint a bright new future on that canvass.

It will be bittersweet to watch from afar, but I will, with enormous pride.

From the bottom of my heart, thank you. What an honor it has been

Please stay in touch

—David

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Globe, CommonWealth spar over Brian Joyce’s permits

It looks like an old-fashioned media war has broken out between the Boston Globe and CommonWealth Magazine over improvements that outgoing state senator Brian Joyce made to his home in Milton—improvements that the Globe reported may have been made without the proper permits.

Globe reporter Andrea Estes wrote on August 15 that Joyce—a Democrat who’s under investigation by federal authorities on an unrelated matter—may not have had the proper permits when he added more than 2,500 square feet to his home, which is now on the market. She quoted William Bennett, a member of the town’s board of assessors, as saying:

I would be very concerned if any resident did not apply for the proper permits when doing renovations that would have an effect on the value of their property. But it’s even more disheartening if one of our elected officials ignored the town’s laws.

Soon there was pushback, with CommonWealth‘s Jack Sullivan reporting on August 22 that Joyce’s son Michael had posted images of the permits on Facebook. Sullivan, a former Globe and Boston Herald reporter, added that Milton’s chief assessor, Robert Bushway, had concluded that all of the permits were in order.

“I don’t think there’s as much discrepancy as first thought,” Bushway told Sullivan. “After talking to the building inspector, it sounds like they determined all the permits that were needed were pulled. Some of the permits pulled 13 years ago were a little more ambiguous than they are nowadays.”

Three days later, Estes was back with a report that Joyce had issued a statement defending himself and calling her original story “the worst form of irresponsible journalism.” Estes also noted that Joyce had consistently rejected her attempts to interview him. And Bushway was back, too, telling the Globe that Joyce had refused to let him inspect the interior of his home in order to determine the value.

Which brings us to today. Under a headline that flat-out declares “Joyce absolved of wrongdoing,” Sullivan begins:

Sen. Brian Joyce obtained all the required permits to renovate his home, according to a report by the Milton Town Administrator that rebuts questions raised in a newspaper article over whether the lawmaker clandestinely renovated his house without town officials’ knowledge.

“Based upon my review of these files and my consultation with the Building Commissioner, I conclude that the developer who sold the property and/or Senator and Mrs. Joyce obtained the necessary building permits for the work described in those records,” Annemarie Fagan, reading from her report, told the Board of Selectmen Tuesday night.

In the Globe, Travis Andersen and Estes report under the far more ambiguous headline “Milton officials debate whether renovations to Joyce’s home were permitted.” They quote Bennett, the town assessor cited in Estes’s original story, as saying that there is actually no way of knowing whether the work Joyce had done was within the scope of the permits unless an inspection is conducted—which Joyce still hasn’t agreed to. Bennett continues:

There’s no way for us to determine if the work was done under those permits or after those permits—unless we’re allowed in the house to get an understanding of when this work was done. The permits we’ve seen don’t talk about the renovations that are in question—the kitchen, the bathrooms, the finished basement, additional finished rooms in the attic and the office over the garage.

When presented with such divergent accounts, I like to look for undisputed facts. Here are three: 1. The permits were issued more than a dozen years ago, which certainly could contribute to confusion and misunderstanding over what was allowed and what wasn’t. 2. The town administrator has cleared Joyce of any wrongdoing. 3. A town assessor continues to say there’s no way of knowing whether Joyce is in compliance or not unless Joyce allows a home inspection.

To be continued.

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