Here’s an idea for how to fix Boston.com

Previously published at WGBHNews.org.

I have an idea for how to fix Boston.com, whose executives on Wednesday found themselves apologizing yet again — this time for some juvenile humor about House Speaker John Boehner’s alleged drinking problem following a death threat against him.

The screw-up has gotten widespread coverage from, among others, Politico, the Boston Herald (where the story landed on page one) and The Boston Globe.

First, some context on why John Henry and company find themselves in this situation.

When Boston Globe Media Partners decided to remove all Globe content from its free Boston.com site, a strategy that Justin Ellis explained at the Nieman Journalism Lab last April, they created a difficult challenge. Boston.com was one of the first and most successful newspaper websites, and had spent most of its existence primarily as a place where you could read the Globe for free. The challenge was to create a compelling news site without running anything from the Globe — and, at least based on what I’ve seen, to do it on the cheap.

The route that Boston.com has taken is a lot of aggregation, a lot of attitude and a lot of viral content — such as the phenomenon it had on its hands in December with Harvard Business School professor (and lawyer) Ben Edelman, who was revealed to have sent a series of legalistic, threatening emails to a Chinese restaurant owner because he’d been overcharged by $4 when he placed an online order.

The story went sour after the site published and then pulled a post falsely claiming that Edelman had sent a racist email. It then turned out that deputy editor Hilary Sargent, the lead reporter on all things Edelman, was selling T-shirts online making fun of him, which led to her suspension. (My former Boston Phoenix colleague David Bernstein, a WGBH News contributor, recently wrote a good summing-up of the Edelman affair, with links, for Boston magazine. We also talked about it on “Beat the Press.”)

It hasn’t helped that Boston.com has been without a top editor for most of its reincarnated existence. Globe Media chief executive Mike Sheehan told his own paper Wednesday that he hoped to have an editor in place soon, though he didn’t specify a timetable.

The deeper problem, though, is that Boston.com has a fundamentally different mission — maybe even an impossible mission — compared to the Globe’s other online verticals.

Both Crux, which covers the Catholic Church, and BetaBoston, which follows the local innovation economy, are free to excel and be the best that they can be. Stories that have broad appeal can be picked up and run in the Globe.

Boston.com, by contrast, is hampered by being a general news site that in some respects overlaps with the Globe but can’t really be allowed to compete in any serious way. There are exceptions, of course. For instance, the Globe — and news organizations around the world — picked up on the Edelman story, an entertaining morality tale about a hardworking restaurateur being harassed by an arrogant Harvard professor. And Globe editor Brian McGrory told Justin Ellis he expected to “compete like crazy” with Boston.com.

In the main, though, Boston.com has suffered by what we might think of as an imperfectly applied example of Clay Christensen’s disruption theory — by which I mean that the free Boston.com site can’t be allowed to disrupt the Globe’s business model, which is based on paid print and digital subscriptions as well as advertising. (Henry is known to be an aficionado of Christensen’s work. I wrote in some depth about disruption theory and journalism last summer for Medium.)

I disagree with critics who say Henry ought to shut down Boston.com (it still has great value, built up over nearly 20 years) or sell it (and let the Herald or another competitor grab it?). So what do I think the solution might be?

How about a first-rate arts-and-entertainment site with a truly comprehensive, searchable database of listings? It would fill a real need, and it might attract high-quality local ads. And it would be more like Crux and BetaBoston than the current Boston.com in that it could function as a Globe vertical rather than as a separate-but-not-quite-separate-enough enterprise.

I don’t know whether such an idea would work, and I would observe that the Phoenix didn’t have a lot of success with that model during the last few years of its existence. But the Henry ownership is supposed to be all about experimentation. And the Globe has two advantages the Phoenix lacked: great technology and a huge built-in audience. Some experiments will pan out; some won’t. This one strikes me as worth trying.

Boston.com 2.0 has been troubled from the start. Maybe the right editor can fix it. But maybe it’s not too soon to be thinking about version 3.0.

 

Emily Rooney scales back, but will keep beating the press

Emily Rooney
Emily Rooney

It will be a big night in Boston media as Emily Rooney hosts “Greater Boston” for the last time. It’s been quite a run: Emily has been at the helm since 1997.

Fortunately, she will continue as host of the Friday “Beat the Press” show, and will contribute to WGBH Radio (89.7 FM) and WGBHNews.org as well.

I’ve had the privilege of being part of “Beat the Press” since the late ’90s, first as an occasional guest and later as a regular. Congratulations to Emily on a job well done — and thank you for remaining a part of our Friday nights.

Earlier:

George Donnelly leaves the Boston Business Journal

George Donnelly
George Donnelly

George Donnelly recently left the Boston Business Journal, where he had served as executive editor for the past 14 years. Donnelly told me via email that his departure had been in the works for the past year, and that he’s writing a book and teaching at Suffolk University.

“Obviously, I’m very, very proud of the BBJ,” he said. “What a great group. It has some of the most talented journalists in Boston, and I already miss them. However, 14 years was plenty for me, and there’s a lot of stuff I want to do in other venues.”

And here’s some of the stuff he was referring to: Last Friday, Donnelly wrote a commentary in The Boston Globe arguing that the state needs “an independent fiscal agency in the image of the Congressional Budget Office — a CBO mini me just for the Commonwealth.”

Donnelly has been an occasional panelist on “Beat the Press.” He’s a smart, interesting guy, and I’ve always enjoyed our conversations in the green room. I wish him well.

Herald to work with NAACP following cartoon controversy

Smart move by the Boston Herald: The paper will work with the NAACP following publication of the racist cartoon involving President Obama and watermelon-flavored toothpaste. More links:

Phil Balboni of GlobalPost talks about James Foley

This past Friday we did something unusual on “Beat the Press” — we ran an extended interview with Phil Balboni, the president and CEO of GlobalPost, about his organization’s efforts to save the life of correspondent James Foley. Those efforts failed, and the Islamic State, the terrorist group that had been holding him, recently released a video of Foley’s beheading.

In the interview, conducted by Emily Rooney, Balboni comes across as compassionate and utterly devastated. It’s riveting television, yet it’s painful to watch. But watch.

Jennifer Lawrence and the hazards of the cloud

I haven’t said anything yet about the nude photos of Jennifer Lawrence and other celebrities that got hacked and distributed. But we’re going to talk about it on “Beat the Press,” so I’ve been thinking about it.

To me, the big thing is that the women were using iCloud, Apple’s private backup service. If they had posted their photos to some allegedly private area of Facebook, I guess I’d be snickering right along with some of the others and saying, “Well, what did you expect?” But what the hackers did in this case was identical to sitting in a car outside your house, breaking into your WiFi and looking at what’s on your computer. We all know it can happen, but it’s not the sort of thing that anyone prepares for.

It’s yet another reminder that nothing online is secure.

Police-records bill on its way to governor’s desk

It looks like we have our first WGBH News Muzzle Awards winner of 2015. Last night the Massachusetts Legislature passed Senate Bill 2334, which, as I wrote here yesterday, would block access to certain police records now open to the public.

The ostensible purpose is to protect victims of domestic violence, but as First Amendment lawyer Jeffrey Pyle tells David Scharfenberg of The Boston Globe, “Problems with the criminal justice system are rarely, if ever, solved by decreasing transparency.”

The bill had not come to a vote before Scharfenberg’s deadline, but Globe reporter Michael Levenson tweets that it’s now on its way to Gov. Deval Patrick’s desk — and that he’s likely to sign it.

By the way, Scharfenberg calls the bill “a little-noticed measure.” But the Massachusetts Newspaper Publishers Association flagged it months ago, and I brought it up on WGBH-TV’s “Beat the Press.” If this had gotten more attention early on, we might not find ourselves where we are today.

Emily Rooney to scale back her duties at WGBH

Emily Rooney
Emily Rooney

Emily Rooney is scaling back her duties at WGBH, although you will be as relieved as I was to learn that she will continue to host our Friday-evening media show on Channel 2, “Beat the Press.”

Rooney, the daughter of the late Andy Rooney and a broadcasting legend in her own right, will be stepping aside from “Greater Boston” on Monday though Thursday evenings next January. She’ll become a special correspondent and will continue to be involved in “Boston Public Radio” on WGBH Radio (89.7 FM).

Rooney’s changing role will be a big loss for the city and the region. Since the late 1990s, she has been the face of WGBH locally, hosting not just her nightly program but also countless political debates and other events.

And here’s a bit of trivia for you. When “Greater Boston” made its debut in 1997, it was strictly a four-day show. Friday evenings were taken up by a left-right political talk show hosted by former secretary of labor Robert Reich and former senator Alan Simpson called “The Long and the Short of It.” When that program ran its course, Emily was ready with an idea she’d been developing to hold the media to account.

This is a huge change, although, thankfully, not for viewers of “Beat the Press” or for those of us who take part in it. I wish my very best to Emily. Below is the complete press release from WGBH.

***

Emily Rooney to Step Back from Daily News Role
Greater Boston host to focus on and continue to moderate Beat the Press
Named Special Correspondent for WGBH News

BOSTON, Mass. (May 29, 2014) — After hosting WGBH’s award-winning Greater Boston for 18 years and working the daily grind in newsrooms at WCVB, ABC and FOX for 25 years before that, Emily Rooney has decided to step back from her daily newsroom and Greater Boston hosting duties to focus on the weekly Beat the Press program. In addition to moderating Beat the Press, Rooney will move into a role in January as a Special Correspondent to WGBH News and will continue to appear regularly on 89.7 WGBH’s Boston Public Radio.

“When I came to WGBH in 1997, I was an on-air rookie tasked with shaping a nightly news and public affairs show that would be accessible to everyone,” said Rooney. “I’m proud of the program we’ve fine-tuned over the years and grateful to WGBH for giving me the chance to reinvent myself. It all happened in large part due to the loyal and dedicated staff who have stayed with the show all these years.”

Over the years, Rooney has cultivated a loyal viewership, producing the last remaining daily broadcast in-depth talk show in the city attracting local and national dignitaries and everyday people to a community roundtable of ideas and hot-button topics.

“We are extremely indebted to Emily for her guidance and commitment to WGBH’s local coverage of issues and newsmakers. For so many years Emily was WGBH News,” said WGBH Radio General Manager Phil Redo, who also oversees WGBH News. “On behalf of everyone connected to the news department, we thank her for the first 18 years with WGBH, and look forward to the many still ahead in her new and only slightly adjusted role.”

Under Rooney’s leadership in the WGBH newsroom, Greater Boston and Beat the Press have won a number of awards, including Regional Edward R. Murrow broadcast awards and New England Emmy Awards. Beat the Press is a five-time winner of the National Press Club’s Arthur Rowse Award for Media Criticism. Last week Beat the Press picked up Penn State’s Bart Richards Award for Media Criticism for coverage of the Boston Marathon bombings among other issues. Rooney herself has been honored with the Dennis Kauff Award for Excellence in Reporting, Reporter of the Year from the Massachusetts Bar Association, and the Yankee Quill Award from the American Newspaper Society. She was recently inducted into the Massachusetts Broadcasters Hall of Fame.

Before joining WGBH, Rooney was director of political coverage and special events at FOX Network in New York. Prior to that, she was executive producer of ABC World News Tonight with Peter Jennings. She worked at WCVB-TV in Boston from 1979-1993, including three years as the local ABC affiliate’s news director.

In recent years, the WGBH News division has expanded from the strong foundation laid by Rooney and the Greater Boston production. The entire newsroom works collaboratively across all electronic platforms — television, radio and digital. In addition to Greater Boston and Beat the Press, WGBH News produces the weekly television program Basic Black for WGBH 2, as well as Boston Public Radio, Innovation Hub and Under the Radar with Callie Crossley for 89.7 WGBH. It is also a co-producer of The Takeaway and The World radio programs.

In the coming months, Redo will consider options for filling Rooney’s role on Greater Boston.

WGBH’s ‘Beat the Press’ wins national award

beat-the-press-210x210“Beat the Press,” a weekly media program on WGBH-TV (Channel 2) that I’ve been part of for about 15 years, has won the national Bart Richards Award for Media Criticism from Pennsylvania State University. Here is the announcement from Penn State.

Television is a team sport, and I’m proud to be part of the amazing group of people that is responsible for “Beat the Press” every Friday, starting with host Emily Rooney. At the risk of leaving out names, I want to mention one who’s not in the announcement: Jeff Keating, who produces the show and keeps us all on the straight and narrow.

Congratulations to Jeff and everyone for making us look good.

NEFAC honors James Risen, a free-press hero

James Risen
James Risen

James Risen is a free-press hero. Whether he will also prove to be a First Amendment hero depends on the U.S. Supreme Court.

On Friday, Risen, a Pulitzer Prize-winning reporter for The New York Times, was presented  with the 2014 Stephen Hamblett First Amendment Award by the New England First Amendment Coalition (NEFAC), which is affiliated with Northeastern University. (I wish I’d been able to attend, but I was teaching.) Risen faces prison for refusing to identify an anonymous CIA source who helped inform Risen’s reporting on a failed operation to interfere with Iran’s nuclear program — a story Risen told in his 2006 book, “State of War.”

Both the Bush and the Obama administrations have pushed for Risen to give up his source, but Risen has refused. “The choice is get out of the business — give up everything I believe in — or go to jail. They’ve backed me into a corner,” Risen was quoted as saying in this Boston Globe article by Eric Moskowitz. Also weighing in with a detailed account of the NEFAC event is Tom Mooney of The Providence Journal.

My Northeastern colleague Walter Robinson, a former Globe reporter and editor, said this of Risen:

There’s no one anywhere on the vast landscape of American journalism who merits this award more than you do. It is hard to imagine a more principled and patriotic defense of the First Amendment.

Unfortunately, Risen has little in the way of legal protection. The Supreme Court, in its 1972 Branzburg v. Hayes decision, ruled that the First Amendment does not protect journalists from having to reveal their confidential sources. In addition, there is no federal shield law. Thus journalists like Risen must hope that the attorney general — and, ultimately, the president — respect the role of a free press in a democratic society sufficiently not to take reporters to court. President Obama has failed that test in spectacular fashion.

Risen has asked the Supreme Court to take his case, giving the justices an opportunity to overturn or at least modify the Branzburg decision. But if the court declines to take the case, the president should order Attorney General Eric Holder to call off the dogs.

The Stephen Hamblett Award is named for the late chairman, chief executive officer and publisher of The Providence Journal. Previous recipients have been the late New York Times columnist Anthony Lewis, then-Boston Globe editor Marty Baron (now executive editor of The Washington Post) and Phil Balboni, founder of GlobalPost and, previously, New England Cable News.

More: On this week’s “Beat the Press,” my WGBH colleague Margery Eagan paid tribute to Risen in the “Rants & Raves” segment.