Lessons learned: Covering the marathon bombings

Note: Northeastern journalism student Taylor Dobbs covered the Boston Marathon bombings and the final standoff in Watertown from the scene of both incidents, publishing stories and photos in Medium. Here he offers some advice to young journalists: Show up; be a witness; tell us what you know; don’t guess at what you don’t know.

Taylor DobbsBy Taylor Dobbs

In a fast-moving, violent situation, fear and confusion naturally prevail. Facts and hard truths are at a premium, and the most difficult thing to do is separate these disparate pieces and figure out what is happening.

As a journalist, I knew this was my job on the ground when I arrived at the edge of the police perimeter on Monday, April 15, minutes after a pair of bombs echoed through the crowded streets of Boston and then again when I headed to MIT after shooting was reported on the campus.

Show up

Even the hundreds of people standing in the median of Commonwealth Avenue had very little idea of what had just happened. Some were runners who’d been a mile away when the blasts went off.

It soon became clear that as confused as I was, I knew as much as anyone else about what had unfolded near the finish line. After that, I focused on scraping together whatever I could from what I could see.

There was little point in checking Twitter, because the majority of people I follow were farther from the action than I. Many are great journalists, but even the best journalist can only do so much good work from miles away. I had the one asset that trumps experience, employer and intelligence: I was there.

Again, in the case of Watertown, when I found out there had been a shooting at MIT I grabbed my phone and my laptop (to keep my phone’s battery alive) and hustled across the Charles River to MIT, where I connected with Twitter acquaintances Seth Mnookin and Brian D’Amico.

As a column of police cars sped away from that scene, Seth offered us a lift in his car on to the next place. As it turned out, we were the first three journalists in Watertown, arriving minutes after the shooting stopped. There was no interview, no poring over my résumé and writing samples (I certainly wasn’t one of the top three journalists to cover the week’s events, and wouldn’t have been chosen on my merits); I got to be there because I threw on my shoes and walked out the door.

New York University journalism professor Jay Rosen dives deeper on this concept in his aptly titled piece, “I’m There, You’re Not, Let Me Tell You About It: A Brief Essay on the Origins of Authority in Journalism.”

You can’t know what you can’t see …

Before the questions of who, why and how emerged, there were simpler ones: Was anyone hurt? What caused the explosions? Are there going to be more? Was my loved one in there?

Without being able to see the scene or the horrible images coming from the marathon finish line, I used the information available to try to answer some of these. I kept count of the ambulances coming to the scene. When I counted the fifth one driving through the police barrier, it seemed clear that there were people hurt, but there was no way for me to be sure.

I would later find out there were three dead and more than 200 injured. But tweeting something like “5 ambulances going to the scene, people are definitely injured” would not only stir panic among the people who were tracking my tweets for updates, it would also be over-stretching my knowledge.

No one was asking me how many ambulances were there, they were asking if anyone was hurt. I couldn’t possibly answer them, so I gave what information I could. I got a message from Colin Schultz, a fellow journalist based in Canada who was following the action, that summarized this sentiment well: “Good luck. Keep calm. Stick to what you know.”

… and that’s OK

As I stood on Nichols Street in Watertown, pressed up against the police tape trying to figure out what was happening, questions started pouring in on my Twitter feed. People wanted to know if I could confirm reports they were hearing: Was a suspect dead? Were both suspects in custody? Was there a third suspect? Was this related to the MIT shooting? To the marathon bombing?

Naturally, people wanted answers. The job of a journalist is to get the facts and report them — to give hard and fast answers to questions of public interest. Certainly, all of those questions were good ones that were very much of public interest. Unfortunately, I didn’t know the answer to any of them. As we saw from the New York Post, CNN and others last week, giving answers before confirming them not only leads to wrong answers — it’s reckless and irresponsible journalism.

The worst thing a journalist can do is provide answers he doesn’t have. Not only does it make him look bad (see @JohnKingCNN’s incoming replies), but it diminishes the signal-to-noise ratio coming from the scene. People tend to trust journalists who are on the scene (besides authorities, who have the best and most accurate information) during a breaking news event. So journalists on the scene providing false information is especially harmful, however well-intentioned it is.

Look and listen

Standing in Watertown as police searched the neighborhood for suspects, it was easy to take the sensory inputs for granted. I wasn’t hearing gunshots, police were yelling, it was very dark, officers with body armor and assault rifles were walking hurriedly through the streets, more police cars were showing up.

All of these things seemed perfectly reasonable for the area around a gunfight in which suspects were still at large. While it was a surreal scene, it didn’t seem an unnatural police response. It was easy to forget, however, that people who weren’t on the scene didn’t know any of those things.

It seemed stupidly obvious, but I tweeted that I hadn’t heard any gunshots since I arrived and that police were still arriving. When they began to leave, I tweeted that, too. No detail is too small, because each one you provide is that much more information that followers who aren’t there wouldn’t otherwise have.

Taylor Dobbs is a senior journalism major at Northeastern University. Follow him on Twitter at @taylordobbs. Photo by Maggie Kinzel.

David Carr: Trusted sources thrive in times of crisis

Image (1) B_Kirtz.jpg for post 10773

By Bill Kirtz

New York Times media columnist David Carr sees a video future for traditional newspapers and trouble for mid-sized publishers.

Talking at MIT Wednesday night, he called the Internet “a perfect distribution machine and a perfect machine for destroying journalism business models.”

He said news consumers are in a “golden age” of self-selection. But the problem is, “when the choices are infinite, the price drops to zero. The newspaper and magazine business is built on scarcity.”

Carr said the Internet works if you’re huge or tiny, but regional newspaper franchises are imperiled.

In crisis situations like the Boston Marathon bombings, he said, “it wouldn’t be a pretty picture without the Globe,” whose website he depended on. “There’s a natural impulse to go to a trusted source.”

In an earlier MIT talk, former George W. Bush and John McCain campaign adviser Mark McKinnon expressed a similar view. He said he hoped that in the current plethora of information offerings, there will be a  “greater premium placed on good journalism [and] trusted brands and aggregators.”

Carr praised his paper’s push to create the Web’s best news site and one that’s not afraid to break news online before its print edition. He called the Times’ Pulitzer Prize-winning “Snow Fall” text, video and graphics package an example of the payoff for “spending a lot to be innovative in ways to present information.”

Top journalism brands like the Times, the Wall Street Journal and the Globe will have to figure out video, he said.  “We’ll end up in that business whether we like it or not.”

The problem is the reliance on anonymous sources

On Wednesday afternoon, as the media were having a nervous breakdown over the bombing suspect who was/was not in custody, I received a private message over Twitter from a friend who’s a longtime newspaper reporter:

They were saying they had multiple sources. You know what the problem is, they don’t name their sources. If you had no anonymous sources, then whoever gave them the information would be on the hook. Only in extreme cases do we use anonymous sources!

Leaving aside the obvious fact that this really is an extreme case, my friend is exactly right. Every time there’s a huge breaking news story, it seems, news organizations report developments that turn out to be wrong — and that were based on anonymous law-enforcement sources.

Maybe that could be justified a generation ago, when such leaks were used to develop reliable stories. But now the pressure to publish/broadcast/tweet immediately is so overwhelming that a bombshell from an anonymous source leads not to more reporting but, rather, to an immediate, breathless update.

CNN got most of the attention on Wednesday, and, as a repeat offender, it really ought to be more careful. The Associated Press got it wrong, too, and that matters because editors generally don’t double-check the AP — they’re paying for the service, after all, and the AP is treated as an extension of their own newsrooms.

The Boston Globe, the Boston Herald and local TV and radio stations got it wrong, too. The Herald has a useful timeline on page 4 today. I couldn’t find it on the paper’s website, but I’ll add a link if someone has it.

So was the source or sources normally reliable, which is the argument we’re hearing from some of those who got burned? I think that’s the wrong question. It’s the reliance on anonymous sources that’s the problem, not whether those sources were right or wrong. That may be the way it’s always been done. But if Wednesday didn’t prove that there’s something wrong with the old model, then what will?

Washington Post media blogger Erik Wemple has a good take on what happened Wednesday, including the full text of the FBI smackdown. At Poynter, Andrew Beaujon and Mallary Jean Tenore put together a Storify that tracks how the initial news and the embarrassing walkback played out on Twitter.

Carly Carioli is now tweeting for Boston.com

More good news from the land of the former Phoenicians: Carly Carioli, the last editor of the Boston Phoenix, has been hired by Boston.com, the Boston Globe’s free website. “I’m working on new projects aimed at attracting younger readers,” he tells me.

Carly is as smart as they come and did a great job of steering the Phoenix through its last couple of years — including its final incarnation as a glossy magazine. You can (and should) follow him on Twitter at @carlycarioli.

A pair of heartfelt tributes to the Boston Phoenix

I want to share with you two extraordinary reflections on the Boston Phoenix and what its loss means to the city and the region. There have been a lot of such reminiscences, and many of them have been terrific. But I look at these as putting a cap on it, unless I decide to expand on my own recent effort, which came off as more sterile than I would have liked.

Harvey Silverglate
Harvey Silverglate

The first, by Harvey Silverglate, appeared late last month in the final, online-only edition of the Phoenix. Harvey is a friend and an occasional collaborator. (We are currently brainstorming ways to keep the Phoenix Muzzle Awards alive, and we hope to have an announcement within a month or so.)

Harvey began writing his civil-liberties column for The Real Paper in the early 1970s. When Stephen Mindich, the Phoenix owner, absorbed The Real Paper into the Phoenix later in the decade, Harvey’s column was renamed “Freedom Watch,” the name it carried up until the end. I had the privilege of editing Harvey in the early 1990s. He writes in his final column:

It’s no surprise to me that assaults on freedom — the mainstay of my long-running column — have outlasted the newspaper I could always count on to publish even my harshest critiques of the criminal justice system. Unlike, it seems, the institutions that work hard to subjugate others, newspapers, which are essential to free the subjugated, are not immortal.

Make sure you read the whole thing — and check out the photos, taken by his wife, Elsa Dorfman, a wonderful portrait photographer.

Al Giordano
Al Giordano

The second piece, which I’ve been anticipating since the end of the Phoenix was announced, finally popped into view on Tuesday — a 4,000-word-plus reflection by Al Giordano, who covered politics (among other things) for the paper in the mid-1990s. I was the news editor for the early part of Al’s time at the Phoenix. We struggled over Al’s radical, activist inclinations and the more mainstream direction the Phoenix was then taking, and he describes those struggles accurately and fairly.

I always respected Al, and my admiration for him only grew after he left the paper, moved to Mexico and launched NarcoNews.com, which covers the so-called war on drugs from a Latin American perspective. When Al writes about the Phoenix crusading in his defense after he got sued by “narco-bankers,” he is referring in part to this article I wrote in 2001.

Al’s essay on the demise of the Phoenix is impassioned and, in parts, poetic. It was not meant to be excerpted, but I’ll take a shot at it anyway:

My success at manipulating daily newspapers had stripped from me any sense of myth or magic that dailies had so carefully cultivated among the reading public. I liked reporters but felt badly for them: Their mothers thought they were powerful, but they were really slaves to the daily deadline, which more often than not denied them the time to ponder or think about a story before having to put their name on it. Spared from the popular illusion that anyone could be Woodward and Bernstein if he could just get to a big-enough daily, I pointed my ambition elsewhere: The Phoenix job, for me, was the pinnacle, top of the heap. It was all I had aspired to be.

Al is a force of nature, and had a hugely positive influence on the newsroom and what readers saw every week. By the time he left, I had moved into the media columnist’s slot. I was sorry to see him go. But, as he writes, he “never stopped being part of the Phoenix family.”

Peter Kadzis to work as a special contributor to WGBH

Peter Kadzis
Peter Kadzis

Great news about my friend and former editor Peter Kadzis. What follows is a press release from WGBH.

Peter Kadzis, former executive editor of the Boston Phoenix, joined the WGBH News team today as a Special Contributor. Kadzis will work on specific enterprise reporting assignments and contribute to all of WGBH’s news platforms, including radio, television and digital.

“For decades, the Boston Phoenix asked the right questions to get at what was really happening in Boston. While we all miss the Phoenix, I am pleased to welcome Peter Kadzis to the WGBH News team to continue the Phoenix’s strong tradition of hard-hitting, comprehensive local reporting,” said Phil Redo, managing director of WGBH Radio. “There is no shortage of compelling local stories in our region. WGBH continues to grow and invest in local reporting. Peter brings more than 25 years of experience to our newsroom and will be a strong addition to all of our platforms.”

Kadzis, who was born in Brighton, raised in Dorchester and lives in Jamaica Plain, served a number of editorial roles at the Boston Phoenix over 25 years. During his tenure at the standard-bearing weekly, alternative newspaper, Kadzis oversaw the Phoenix’s groundbreaking, local coverage of the Catholic Church sex scandal. Kadzis also directed the Phoenix’s political coverage in Boston, Providence and Portland.

“I am very excited to join the talented and driven WGBH News team,” Kadzis said. “WGBH has shown an unrivaled commitment to local stories and provides a platform to pursue the types of stories we covered at the Phoenix.”

Kadzis provides weekly political analysis on Fox 25, writes for a number of local publications and tweets regularly. Before joining the WGBH News team, he was a guest on a number of WGBH Radio programs, including “Under the Radar with Callie Crossley,” which airs Sundays at 6:30 p.m. on 89.7.

Masters of narrative journalism share their insights

Image (1) B_Kirtz.jpg for post 10773By Bill Kirtz

“Revel in hardship,” NPR’s Beirut-based correspondent Kelly McEvers told last weekend’s annual narrative journalism conference at Boston University. “Don’t despair if you have a scarcity of resources.”

Sneaking into danger zones where sources were too terrified to speak, the award-winning reporter has spent the past two years covering the Arab Spring uprisings, producing vivid stories with ambient sound, protective descriptions and a remote network of dissidents.

International photographer Alan Chin echoed her comments. He’s an editor at Newsmotion.org, a Kickstarter-funded collation of amateur and professional voices and video that focuses on undercovered human-rights stories. As traditional journalism faces financial crises, “we have to take chances…. We can’t just sit around” complaining about our problems, Chin said. “We have to absolutely be willing to fail.”

Newsmotion founder Julian Rubinstein, a prize-winning magazine and book author, hopes the site offers insight that deadline-driven traditional outlets often neglect.

And narrative journalism’s goal is insight, using fiction’s tools to create compelling scenes — with one huge distinction. Every detail must be as accurate and well documented as in the best investigative reporting. Mitch Zuckoff and Dick Lehr answer the perennial “How did the author know this?” question with 30 to 40 pages of endnotes verifying every detail.

The two, who won several reporting prizes at the Boston Globe and who now teach at Boston University with conference organizer and narrative journalism exemplar Mark Kramer, stressed that point with examples from their latest books.

For Zuckoff, the challenge is to tell an important story in the “richest possible way” — not “lecturing to people,” but drawing them into a complex history. In “Frozen in Time,” he weaves a World War II search-and-survival story into recent attempts to locate a long-missing rescue plane.

Lehr followed the traditional reporter’s dogged tactic of never abandoning the fight to get documents about mobster James “Whitey” Bulger. After years of trying, he found a “treasure trove” of prison files to use in his co-authored “Black Mass,” which chronicles the FBI’s corrupt ties to the fugitive killer.

Narrative journalism doesn’t take years’-long immersion in a story, noted Amy Ellis Nutt. Although she won a Pulitzer Prize ago for a 20-page Newark (N.J.) Star-Ledger feature series, she said she’s now a big fan of “miniatures.”

Why? “We don’t live life in long narrative span, [so] short is natural,” she said. “You [can] just jump in the middle.”

To make her point, Nutt cited Ernest Hemingway’s ability to tell a dramatic tale in six words: “For Sale. Baby Shoes. Never Worn.” One of her recent narratives, which starts by saying it was “too cold even for the seagulls,” delivers precise description in relatively few words.

Neil Shea, a BU lecturer and award-winning war reporter, has also turned to short-form narrative. He said that conventional coverage of such familiar topics as Afghanistan can become “background noise” for news consumers. So he’s doing regular 300- to 1,100-word vignettes of colorful dialogue and scenes without overwhelming readers with context.

Shea was one of several speakers who underscored the need to prune excess material ruthlessly.

“We have to be merciless self-editors,” he said. When considering using the first person, he said, ask yourself, “Do I really need to be in this story?”

Atlanta Journal-Constitution reporter Rosalind Bentley advises cutting anything, no matter how compelling, if it doesn’t support the story’s main thesis. She pored through the 500-page trial transcript after the poet Natasha Trethewey’s stepfather killed her mother to winnow out just this detail: “She died on the pavement.”

Any quote she uses “has to sparkle like the Hope diamond.” If it doesn’t, she’ll paraphrase.

“You can’t just wing it and start writing,” she said. “All your choices have to be deliberate.” So she wields multi-colored highlighters over pages of scrawled notes to boil down the essence of a story in one sentence, and then just one word.

In her definitive profile of Trethewey, the word was “self-definition.”

Why do narrative journalists keep plugging along in an age of economic uncertainty and audience fragmentation?

Author, magazine founder and University of California Berkeley journalism professor Adam Hochschild put it this way: “When you tell a story, it takes on a life of its own and sometimes it affects people.”

He said “Bury the Chains,” his 2005 account of how a few men started a movement to free the slaves in the British Empire, got good reviews, many awards and decent initial sales — then languished on remainder shelves for years.

But recently, Hochschild started getting speaking invitations from global-warming groups, who saw his 18th-century abolitionists as a model of how a few people could change how the world thinks about an issue.

His point: “A story can come bouncing back to you.”

Bill Kirtz is an associate professor of journalism at Northeastern University in Boston.

Herald questions Globe over account of cab accident

In case you missed it, in part three of the Boston Globe’s Spotlight Team series on the Boston cab industry we learned that Globe staff member Bob Hohler got in an accident while driving a taxi in the course of his reporting:

Before his stint behind the wheel ends, the reporter will see what it means to be cheated by a taxi company and his ­passengers. And he will survive a harrowing crash — a ­not-uncommon occupational hazard — after a motorist runs a red light near Copley Square. The collision will send the reporter and his passengers to the hospital and destroy the taxicab.

Today the Boston Herald comes back with a front-page story by Matt Stout questioning the Globe’s account of the accident as well as Hohler’s hands-on reporting technique:

A Boston Globe reporter masquerading as a Hub taxi driver gave a disputed version of a two-car crash that sent him and his two passengers to the hospital in a front-page story yesterday that’s raising questions about liability and whether he misrepresented himself.

The Herald also quotes a statement from the Globe that appears to deny Hohler was under cover — it says Hohler identified himself to Boston Police and his passengers. It’s a little unclear, though, whether that was before or after the accident. [Update: The police knew ahead of time, but the cab company didn’t, though Hohler says he would have identified himself if asked.]*

Coincidentally, last week I had an opportunity to spend some time with New York University journalism professor Brooke Kroeger, who argues in her book “Undercover Reporting: The Truth about Deception” that such techniques have gotten an undeserved bad rap. Kroeger, among other things, is the biographer of Nelly Bly, the ultimate undercover reporter.

I am reasonably sure that John Carroll will weigh in on the latest Globe-Herald dust-up later today. Should make for interesting reading.

*More: Hohler talks about the experience in a Globe video.

Still more: John Carroll takes his first cut, but appears to be withholding his judgment for the time being.

More and more: Earlier today, I had the following Twitter exchange with the redoubtable Seth Mnookin:

https://twitter.com/dankennedy_nu/status/319415805542539264

Now Carroll has taken his second cut, and characterizes Mnookin and me as taking the position that the Herald’s reporting is “totally without merit.” In fact, I wouldn’t characterize it that way. I was agreeing with Mnookin as to why the Herald jumped into the fray, but I didn’t mean to imply that the tabloid was shooting nothing but blanks.

Essentially, I agree with Carroll: the Herald raised a legitimate question, but overplayed it, as is its wont.

Local journalism and the perils of retail chains

IMG_1095One of the arguments I make in “The Wired City” is that the viability of local journalism depends on the vibrancy of the local communities it serves. Among the projects I look at is The Batavian, a for-profit online-only news site that serves Genesee County in western New York, about halfway between Buffalo and Rochester.

The Batavian is a free site, though publisher Howard Owens is experimenting with a membership model to provide extra benefits to readers who choose to pay. But what really makes The Batavian work, and has allowed it to prosper despite co-existing with a local daily newspaper, is the persistence of locally owned businesses. The site is packed with ads from car dealers, florists, pizza shops, hair salons, doctors’ offices, funeral homes and much more.

So I was intrigued when Owens posted a story on Friday reporting that a Dick’s Sporting Goods may be moving in to a former Lowe’s location — and that more than $1 million in tax incentives may be used to make it happen. Dick’s, of course, is a large corporate-owned chain, and it would compete directly with locally owned sporting-goods dealers.

One of those local business people, Mike Barrett of Batavia Marine, compared such tax incentives to “using your own tax money to put yourself out of business.”

There are, of course, other considerations. WBTA Radio, which has a content-sharing arrangement with The Batavian, reports that Dick’s would bring 120 much-needed jobs to the area. The Batavian’s competition, the Daily News (which, citing an anonymous source, reports that it’s a done deal), quotes a local official named Gregory Post as saying, “Anytime we can convert empty space and bring in a retailer of that magnitude is good. This will be fantastic for our town.”

In the long run, though, the spread of corporate chains and big-box stores leads to the demise of locally owned businesses. That’s bad for communities and for the news organizations that serve them. Owens, a dedicated localist, gets it.

Photo (cc) 2009 by Dan Kennedy. Some rights reserved.