Looks like John Allen and Inés San Martín have found a way to keep the Catholic news site Crux alive once it ceases to be a Boston Globe project at the end of the month. Details here and here.
Tag: Boston Globe
The Globe will shutter Crux and reposition BetaBoston
Crux, a standalone website “Covering all things Catholic” that was launched by the Boston Globe in the fall of 2014 (see my WGBHNews.org piece from that time), is shutting down, according to a memo I obtained a little while ago that was written by Globe editor Brian McGrory and managing editor/vice president for digital David Skok. BetaBoston, a vertical that covers the local innovation economy, will be incorporated into the Globe‘s regular offerings and will no longer be a free, standalone site.
I can’t say I’ve been a regular reader of Crux, but as a lifelong non-Catholic I’ve found it to offer interesting insights into the Catholic Church—especially John Allen’s column. (Allen will acquire the site, as McGrory and Skok explain below.) My WGBH News colleague Margery Eagan recently won an award for her spirituality column. Overall, the quality—under the direction of editor Teresa Hanafin, who’ll return to the Globe newsroom—has struck me as consistently excellent.
Although you might think the problem was a lack of readers, I’ve been told that Globe executives were not unhappy with the size of the audience. (You could look up the numbers on Compete.com, but they’re probably not very accurate.) Rather, as McGrory and Skok note, the real problem has been finding advertisers.
In any case, it’s a shame that the Globe couldn’t find a way to make Crux work. It was a noble effort. I hope Stat, a far more ambitious Globe-affiliated vertical covering life sciences, is able to avoid a similar fate.
We’ll be talking about this tonight on Beat the Press. And below is the full text of McGrory and Skok’s memo.
We want to bring everyone up to date on a couple of digital fronts.
First, Crux. We’ve made the deeply difficult decision to shut it down as of April 1—difficult because we’re beyond proud of the journalism and the journalists who have produced it, day after day, month over month, for the past year and a half. At any given moment on the site, you’ll find textured analysis by John Allen, the foremost reporter of Catholicism in the world. You’ll find an entertaining advice column, near Margery Eagan’s provocative insights on spirituality. You’ll find Ines San Martin’s dispatches from the Vatican, alongside Michael O’Loughlin’s sophisticated coverage of theology across America, as well as the intelligent work of ace freelancer Kathleen Hirsch. All of it is overseen, morning to night, by editor Teresa Hanafin, who poured herself into the site, developed and edited consistently fascinating stories, and created a mix of journalism that was at once enlightening and enjoyable. Readers and industry colleagues have certainly taken note with strong traffic and awards.
The problem is the business. We simply haven’t been able to develop the financial model of big-ticket, Catholic-based advertisers that was envisioned when we launched Crux back in September 2014.
Let’s be clear that this absolutely can’t and won’t inhibit any future innovations. We in this newsroom and all around the building need to be ever more creative and willing to take risks. We also need to be able to cut our losses when we’ve reached the conclusion that specific projects won’t pay off.
There will be several layoffs involved in the closing of Crux, which is our biggest regret. To the good, we plan to turn the site over to John Allen, who is exploring the possibility of continuing it in some modified form, absent any contribution from the Globe. Teresa will be redeployed in the newsroom, most likely in an exciting new position as an early morning writer for Bostonglobe.com, setting up the day with a look at what’s going on around the region and the web.
The second front is BetaBoston. We’re planning to bring it behind the Globe paywall, making it part of bostonglobe.com, in what amounts to the next logical step in the natural evolution of the site. It began as a standalone destination, and with this move, it will become a fully integrated part of the Globe’s business coverage in practice and presentation.
Beta’s been a key part of our vastly more comprehensive business report. It has allowed us to dramatically expand our reporting on the region’s burgeoning tech scene, with a fresh team of reporters devoted to the news and culture of Kendall Square, the Seaport, and elsewhere. None of that will change. The only thing that will be different is their material will appear on the Globe site, with clicks working against the meter. And we’ll save more than a few dollars on the maintenance of the external URL. We’ll set a date soon.
The reality is, we can’t merely be accepting of change in this environment, we have to seek it out. As always, we’re available for questions, insights, and ideas.
Brian and David
Maybe now they’ll revive the slogan ‘The Globe’s here’
If only the delivery folks at The Boston Globe could turn the clock back to December 27, 2015. That’s the last day that Publishers Circulation Fulfillment delivered the print edition. It’s also the last day that Globe customers could be reasonably sure the paper would show up on their doorstep as promised.
Well, the Globe is going to try to do just that. After a disastrous debut by a new vendor, ACI Media, followed by an emergency move to bring back PCF to handle many of the routes, the Globe is ditching ACI and going back to PCF exclusively, according to this report by Mark Arsenault.
In the early weeks, the region was in an uproar. Improvement appeared to be around the corner on the weekend of January 2 and 3, when hundreds of Globe staffers helped assemble and deliver the Sunday paper. But then the Globe itself ran a devastating story by Arsenault and Dan Adams reporting that delivery would not return to normal for four to six months. That, in turn, led to the partial restoration of PCF and an apology by publisher and owner John Henry.
Even though the delivery situation had partly recovered from the initial disaster, I’ve continued to hear complaints from readers right up through last week. It is mind-boggling that ACI was never able to get it right. You have to wonder what kind of promises they made that convinced Globe executives they could handle the job, and why those executives believed them.
No word on how much pain was inflicted on the Globe in terms of lost circulation or financial setbacks.
Update: Reading the Globe in ‘print’ on tablet or phone
Let me begin with an obvious and unoriginal joke: If you want the print edition of the Boston Globe delivered to your home, then you really ought to move to Florida, where you can now subscribe in four regions. If you live in Greater Boston—well, from what I hear, the worst days of the delivery fiasco are over, but problems persist. I got an earful from a colleague just the other day. (As I’ve said before, our Sunday-only subscriptions to the Globe and the New York Times have never been affected here in West Medford, the capital of Media Nation.)
This morning, though, I’m here to share more-useful information. Recently the Globe switched to a new tablet app which, like the one it replaced, is based on a facsimile of the print edition. It seemed to work well on the first day, but after that I found it to be buggy and plagued by slow download speeds.
Several times recently I tried something different on my iPad: clicking on “Check out the ePaper format,” a link you can find near the upper-right-hand corner of the “Today’s Paper” view at BostonGlobe.com. It works far better than the app and proved to be a fast, bug-free way of paging through the Globe. I prefer the pure website experience most of the time. But occasionally I want to see what the print product looks like, and this is a good way to do it.
Weirdly, the iPhone app is more or less the same as the buggy iPad app, yet it downloads quickly and works well. (It’s possible that it’s because my iPhone is new and my iPad is old, so your mileage may vary.) The print metaphor is challenging on a small screen, but it’s not as bad as you might think, since you can click on a story and get a highly readable version. And since the entire paper downloads to your phone, you’re not slowed down by a glitchy Internet connection on the subway.
Hilary Sargent leaves Boston.com
Hilary Sargent has left Boston.com, a free website owned by Boston Globe Media Partners. Sargent was instrumental in the relaunch of the venerable site two years ago as a mobile-friendly viral alternative for younger readers who didn’t want to pay for the Globe; she was featured prominently in this New York Times story.
Sargent’s tenure was rocky at times, and in December 2014 she was suspended, as the Globe put it, “for creating a T-shirt design mocking a central figure in stories she had recently written.” But she returned as a feature writer and has done good work. See, for example, this interview with Tom Brady’s chef, or her article on why some records were sealed in the Dzhokhar Tsarnaev trial.
Before her return to the Globe in 2014, she was best known for producing the visual journalism site ChartGirl, chosen by Time magazine as one of the 50 best websites of 2013.
Best wishes to Hilary on whatever comes next. An email she sent to numerous people somehow wafted in through my window a little while ago, and I present it in full below.
Subject: It’s gonna take a lot to drag me away from you
I was 18 years old when I first worked at the Globe. It was at the State House bureau, and there were 5 or 6 of us packed into a tiny, messy room. My role wasn’t glamorous. I fixed printer jams, answered phones, and covered the state auditor’s race. It was the best job I ever had.
For a long time after, I went in a different direction career-wise. But the Globe remained—if not a goal—then an aspiration. In 2012, after a decade doing investigative work, I ended up starting a website that caught the attention of Teresa Hanafin and Bennie DiNardo, who generously offered me the chance to do a “community blog” on Boston.com.
I moved back to Boston and, in early 2014, started as a full-time Boston.com writer. It’s amazing how long ago that seems.
A lot has happened in the last two years. I’m proud of much of the work I did during my tenure. I wasn’t perfect, but I was given a second chance, and threw myself into trying to move and on and be a contributor in whatever ways I could—whether it be covering the Tsarnaev trial, the amazing winter of 2015, or Tom Brady’s eating habits.
The last two years have been a learning experience, and not always a pleasant one. But at the end of the day, this is where I always wanted to work.
My last day at BGMP was Thursday, February 11.
It has been suggested to me in recent days that I idolized the Globe too much. Maybe that’s true. But I hope not. I’ve worked at a lot of places, but I have never been prouder to work anywhere. The night I spent delivering papers earlier this year reinforced to me why I’ve idolized this place for so long. So did watching Spotlight, which I have now seen three times.
I will miss the surprisingly affordable cafeteria food, the mice, the lack of natural light, the crumbling parking ramp, watching Chartbeat during a snowstorm, beating the Globe every now and then, Roberto’s encyclopedic knowledge of everything, Jack’s endless good mood, Adam Vaccaro’s fashion advice … I could go on and on … Hell, I will even miss Methode. (Just kidding, I won’t miss Methode.)
Most importantly, I will miss all of you. I feel so honored to have had the opportunity—however brief—to work with all of you. I’m incredibly proud of the work we did together at Boston.com.
You were all incredibly generous with me (and with Dash) over the past two years and especially over the past several months, and I will never forget that. Thank you.
And now, onward.
— Hilary
P.S. Please visit the Globe library in my honor. Seriously. That place is the best.
The newspaper business’s long, ugly decline
Previously published at WGBHNews.org.
Twenty years ago this month, The New York Times entered the Internet age with a sense of optimism so naive that looking back might break your heart. “With its entry on the Web,” wrote Times reporter Peter H. Lewis, “The Times is hoping to become a primary information provider in the computer age and to cut costs for newsprint, delivery and labor.”
The Times wasn’t the first major daily newspaper to launch a website. The Boston Globe, then owned by the New York Times Co., had unveiled its Boston.com service—featuring free content from the Globe and other local news organizations—just a few months earlier. But the debut of NYTimes.com sent a clear signal that newspapers were ready to enlist in the digital revolution.
Fast-forward to 2016, and the newspaper business is a shell of its former self. Far from cutting newsprint and delivery costs, newspapers remain utterly reliant on their shrunken print editions for most of their revenues—as we have all been reminded by the Globe’s home-delivery fiasco.
Not only do newspapers remain tethered to 20th-century industrial processes such as massive printing presses, tons of paper, and fleets of delivery trucks, but efforts to develop new sources of digital revenue have largely come to naught.
Craigslist came up with a new model for classified ads—free—with which newspapers could not compete. And there went 40 percent of the ad revenue.
Digital display advertising has become so ubiquitous that its value keeps dropping. Print advertising still pays the bills, but for how much longer? The Internet has shifted the balance of power from publishers to advertisers, who can reach their customers far more efficiently than they could by taking a shot in the dark on expensive print ads. The result, according to the Newspaper Association of America (as reported by the Pew Research Center), is that print ad revenues have fallen from $44.9 billion in 2003 to just $16.4 billion in 2014, while digital ad revenues—$3.5 billion in 2014—have barely budged since 2006.
And it’s getting worse. Last week Richard Tofel, president of the nonprofit news organization ProPublica and a former top executive with The Wall Street Journal, wrote an essay for Medium under the harrowing headline “The sky is falling on print newspapers faster than you think.” Tofel took a look at the 25 largest U.S. newspapers and found that their print circulation is continuing to drop at a rapid rate, contrary to predictions that the decline had begun to level off.
There’s a bit of apples-and-oranges confusion in Tofel’s numbers. For instance, he suggests that the 140,000 paid weekday print circulation that the Globe claimed in September 2015 was somehow analogous to the 115,000 it reported during the recent home-delivery crisis. In fact, according to the Alliance for Audited Media, the Globe had 119,000 home-delivery and mail customers in September 2015. (Another 30,000 or so print newspapers were sold via single-copy sales.)
But there’s no disputing Tofel’s bottom line, which is that print circulation plunged between 2013 and 2015 at a far faster rate than had been expected. The Journal is down by 400,000; the Times by 200,000; The Washington Post and the Los Angeles Times by 100,000.
“Nearly everyone in publishing with whom I shared the 2015 paid figures found them surprisingly low,” Tofel wrote, adding that “if print circulation is much lower than generally believed, what basis is there for confidence the declines are ending and a plateau lies ahead?”
If advertising is falling off the cliff and print circulation is plummeting, then surely the solution must be to charge readers for digital subscriptions, right? Well, that may be part of the solution. But it’s probably not realistic to think that such a revenue stream will ever amount to much more than a small part of what’s needed to run a major metropolitan newspaper.
Not everyone agrees, of course. The journalist and entrepreneur Steven Brill, in a recent interview with Poynter.org, said newspaper executives find themselves in their current straits because they were not nearly as aggressive as they should have been about building paywalls around their content.
“I always had a basic view … that if you weren’t getting revenue from readers, you ultimately weren’t going to put a premium on your journalism,” said Brill, a founder of the paywall company Press Plus, which he later sold. “You couldn’t just rely on advertisers because they would then be your only real customers.”
Brill’s views are not extreme. For instance, he thinks it’s reasonable to give away five to 10 articles a month, as newspapers with metered paywalls such as the Globe and the Times do. But Brill does not mention what I think are by far the two biggest hurdles newspapers face in charging for digital content.
First, customers are already paying hundreds of dollars a month for broadband, cell service, and their various digital devices. It’s not crazy for them to think that the content should come included with that, as it does (for the most part) with their monthly cable bill. Those who wag their fingers that newspapers never should have given away their content overlook the reality that customers had none of those extra expenses back when their only option was to pay for the print edition.
Second, paywalls interfere with the way we now consume news—skipping around the Internet, checking in with multiple sources. To wall off content runs contrary not just to what news consumers want but to the sharing culture of the Internet. The Globe has had quite a bit of success is selling digital subscriptions—about 90,000, according to the September 2015 audit report. But what will happen when the paper ratchets the price up to $1 a day, as the newspaper analyst Ken Doctor recently reported for the website Newsonomics?
As I write this, I am on my way to Philadelphia, where I’ll be learning more about the transfer of that city’s newspapers—The Philadelphia Inquirer and the tabloid Daily News—to a nonprofit foundation. Ken Doctor, writing for the Nieman Journalism Lab, isn’t optimistic: “Sprinkling some nonprofit pixie dust won’t save the newspaper industry. Only new ideas can do that.”
For the beleaguered newspaper business, the walls are closing in and the oxygen is being pumped out of the room. Clay Shirky, who writes about digital culture, once said, “Society doesn’t need newspapers. What we need is journalism.”
Trouble is, 20 years after NYTimes.com staked out its home on the web, newspapers are still the source of most of the public interest journalism we need to govern ourselves in a democracy.
The Globe unveils a new app for tablets and smartphones
Thursday update: Significant second-day glitches. Shortly after 7 a.m., the most recent edition I could get was Wednesday’s. Then the app started telling me I needed an Internet connection, even though WiFi was working fine. Finally, a few minutes before 9, the problems seemed to be fixed.
Change isn’t always a disaster for The Boston Globe. This morning I clicked on the Globe‘s iPad app, which is based on a replica of the print edition. And the app was automatically overwritten by an entirely new version that looks much more like the ePaper available on BostonGlobe.com. It also seems to be a welcome improvement.
With the new app you can download the entire day’s paper (the only option with the previous version) or read it online. You can share articles on Twitter, Facebook, or other social networks, which represents a substantial upgrade. Tap on a story and it loads in a computer-friendly reading format. One refinement I’d like to see: when you click to make the type bigger, it should stay that way so that you don’t have to do it with each story.
The improvements aren’t dramatic, but overall the app feels more solid and complete.
The new version is also available for iPhone and, I suppose, those Android things as well. The previous version carried the miLibris brand; the new one is unbranded, though I see the company is still touting its relationship with the Globe. So maybe this is an improved miLibris product. (Or not; see update.)
The replica edition is not my favorite way of reading a newspaper. But BostonGlobe.com loads slowly on my iPad, and every so often I like to see what the paper looks like in print. Given the Globe‘s ongoing problems with home delivery, if you like print and have an iPad, you might want to give the new app a try.
Update: Former Globe digital guy Damon Kiesow reports that the new vendor is PageSuite:
https://twitter.com/dkiesow/status/689826261699555329
Your Saturday media round-up
No, not the debut of a new feature. But there’s a lot going on today. So let’s get to it.
• Jason Rezaian is coming home. Rezaian, who’s a Washington Post reporter, is being released by Iran along with three other prisoners as part of a swap. Meanwhile, Iran is moving closer to compliance with the nuclear deal, and, as we know, it returned without incident a group of American sailors who had drifted into its territorial waters even as the Republican presidential candidates were calling for war or something.
What President Obama’s critics refuse to acknowledge is that Iran is complicated, factionalized, and slowly lurching toward better (not good) behavior. Obama has invested a considerable amount of his moral authority into trying to nudge along a less dangerous Iran, and his efforts are paying off.
And kudos to Post executive editor Marty Baron, who has kept the spotlight on Rezaian’s unjust imprisonment for the past year and a half.
• The routes are at the root. Boston Globe reporter Mark Arsenault today has the most thorough examination yet of what went wrong with the Globe‘s home-delivery system when it switched vendors at the end of December. Arsenault takes a tough look at the decisions made by the paper’s business executives, who clearly did not do enough vetting of the plans put together by the new vendor, ACI Media Group. And he opens with Globe publisher John Henry amid thousands of undelivered papers at the Newton distribution center, sending a message that, yes, the owner is engaged.
As has been reported previously, but not in as much detail as Arsenault offers, ACI’s routes just didn’t make sense. And what looked like a mere glitch at the end of day one turned into a catastrophe as drivers walked off the job once they realized there was no way they could make their appointed rounds.
It’s the Globe itself that has to take primary responsibility, of course. But based on Arsenault’s report, ACI officials—who did not speak to him—clearly sold the Globe a bill of goods. If ACI has a different perspective on what happened, we’d like to hear it soon.
• Digital First workers revolt. Employees at Digital First Media are fighting for their first raise in seven to 10 years, according to an announcement by workers represented by the Newspaper Guild. These folks have been abused for years by bad ownership as hedge funds have sought to cash in.
The effort covers some 1,000 Guild members. It’s unclear whether employees at non-Guild papers—including the Lowell Sun and the New Haven Register—would be helped.
Globe union files grievance over non-union status of Stat
The Boston Newspaper Guild, the union that represents Boston Globe employees in the newsroom, advertising, and other areas, has filed a grievance with management over the status of Stat as a non-union shop.
Stat, a standalone website covering health and life sciences, was launched last fall by Boston Globe Media Partners. The Boston Business Journal recently reported on some of the union rumblings emanating from 135 Morrissey Boulevard.
I obtained a copy of the union’s message to members a little while ago:
Dear members,
We are writing to let you know that the Boston Newspaper Guild has filed a grievance challenging STAT’s status as a new initiative.
We are concerned about the loss of Guild work and we are trying to bring these jobs into the Guild.
We will keep you informed when there are updates to share.
Yours in solidarity,
BNG Executive Committee
The Globe now says delivery woes will persist for six weeks
Today is the first day that The Boston Globe‘s previous home-delivery vendor, Publishers Circulation Fulfillment (PCF), is supposed to be fully back on the job. I figured things would be more or less back to normal this week.
Instead, the Globe‘s Dan Adams, in the midst of reporting on the weekend’s chaos and labor strife, drops this gem: “Although Globe executives expect rapid improvement beginning Monday, they cautioned it could take as long as six weeks for service to return to normal everywhere.”
Six weeks.
Is there any way that the Globe could return to the pre-December 28 status quo? Decide that the new vendor, ACI Media Group, didn’t live up to the contract and simply re-engage with PCF? I mean, you have to wonder if it’s ever going to work having one company deliver the Globe and another the Boston Herald, The New York Times, etc. Competition is great except when it isn’t.
Six weeks is obviously better than the four- to six-month prediction that prompted Globe executives to bring back PCF in the first place. But you have to figure there are going to be a whole lot of cancellations if the situation can’t be resolved sooner than that.