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On top of everything else, the Globe announces another round of downsizing

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On May 24, 2018

In Media

As if there weren’t enough turmoil at The Boston Globe, president Vinay Mehra and editor Brian McGrory earlier today announced another round of budget cuts. Mehra and McGrory say they hope to find the savings they need through buyouts, but they won’t rule out layoffs. No word on how many people they are hoping will exit the building. The memos were obtained from a newsroom source.

In addition, the last vestiges of the Sunday zoned editions for local news are being all but eliminated, as Globe North, Globe South and Globe West are being combined into a Sunday section to be called Globe Local.

Both Mehra and McGrory claim the effect on the Globe’s journalism will be minimal. Obviously, though, this is a perilous route to take at a time when the paper is trying to offset an industry-wide decline in ad revenues with high-priced digital subscriptions. McGrory has previously said the Globe is on track to hit 100,000 digital subscriptions by the end of June, and that the paper may approach sustainability if that number can be doubled during the next few years. It’s encouraging that readers are willing to pay — but it remains to be seen if they will pay more for less.

“As to what it all means — well, a lot,” McGrory writes. “It means there was an unanticipated revenue shortfall heading toward the last half of the year and we need to stem it quickly. It means that this business hasn’t gotten any easier…. This does not mean there is a hiring freeze. This does not signal Draconian cuts. It gives us the most options, in the most humane way possible. We are absolutely hiring for key jobs, with a couple of offers out there as I write.”

What follows is the top of Mehra’s memo, minus a detailed explanation of how employees can apply for the buyout.

Every day The Boston Globe produces the best news report in the region and one of the best regional reports in the country. But as the news business changes, and more subscribers seek to read us on digital, our cost structure remains out of line with the realities of the industry.

While we have built a large and growing digital business, we still have an organization built on the profit margins and specific needs of the print era, where the economics continue to be challenging as advertising has shrunk across the sector. We’ve done much to change; we still have more to do. We can’t afford to slow down in our efforts to build The Boston Globe of the future, one in which subscribers play an increasingly central role in our revenue model.

So we are now announcing a buyout primarily designed for people in our newsroom, advertising, and marketing departments. We will use any savings to address the current economic realities and invest in our core strength — great journalism, with an eye toward our digital offerings.

We are optimistic that the buyout, the first in two years, will result in the savings we need to create a sustainable Globe. If we do not get enough takers, we’ll have to consider all other options, including layoffs.

We know the last few years have been a time of dramatic change, and that it has placed tremendous pressure on everyone in the organization. And we know that this latest buyout — like previous ones — will mean saying goodbye to cherished colleagues. But this is a good moment to take stock of how much we have already accomplished in growing our digital audience and telling stories in different ways. We must take this next step – so we can invest in our growth and enhance our stature as a news organization.

And here is the full text of McGrory’s memo.

No doubt that many of you have questions about the buyout, what it means generally, what it specifically means to those interested. I’d like to be helpful, and Jen [managing editor Jennifer Peter] can be as well.

Briefly, I’ll say that we haven’t done one of these in a couple of years, and I would advise against going into it assuming there will be another any time soon. This one, as you’ve likely noted, will differ in a few key ways from past practice. First, people will get two weeks for every year of service, but the total package will be capped at six months. Second, the company is asking that you declare your intentions within the first two weeks of the offer. Third, you won’t get personalized packages sent to your homes; rather, if you’re interested, you’re encouraged to make an appointment with human resources straightaway for a direct discussion.

As to what it all means — well, a lot. It means there was an unanticipated revenue shortfall heading toward the last half of the year and we need to stem it quickly. It means that this business hasn’t gotten any easier. It means that the company has agreed to take the most flexible approach to the newsroom and a couple of other departments. This does not mean there is a hiring freeze. This does not signal Draconian cuts. It gives us the most options, in the most humane way possible. We are absolutely hiring for key jobs, with a couple of offers out there as I write. The success of this organization is going to rise in no small part on the success of this room.

Will it lead to newsroom layoffs? I’m optimistic that it won’t, but can’t make guarantees. I don’t believe it would be a significant number under any circumstance. We need to see who puts in for it. I’ll be as open as possible about the need and our plans.

Cuts are being made elsewhere in the newsroom — and across the organization. We’re making some page reductions that we hope will have no major impact on our readers. These trims will give us cost savings from materials and freelance spending, and free up editing resources that can be devoted to other places. One change worth noting is to our regional editions — Globe North, Globe South, and Globe West. Our editors do great work putting out high quality sections week after week, but revenue-wise, they are on the verge of going under water. We are planning to create one edition that will run across all zones, called Globe Local, and zone the advertising, so that businesses still have a lower cost, more targeted option. In other words, if you’re a bank on the South Shore, you can advertise in the Globe Local edition that only goes to the South Shore, but the journalism in it will come from all over.

Again, feel free to come see me or Jen, individually, in small groups, or however you want. I am truly hopeful that this buyout will work well for a good number of people, and that the faster process will allow us to not lose sight of our vital work.

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What we know so far about the Boston Globe sexual-harassment story

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On May 24, 2018

In Media

Previously published at WGBHNews.org.

Many readers of The Boston Globe may not have heard that editor Brian McGrory had been accused of sexual harassment until they picked up today’s paper and cast their eyes to the bottom of page one. In fact, the story has been building since Sunday, when Hilary Sargent, a former top editor at the Globe’s free website, Boston.com, tweeted a text exchange she said she had with McGrory in which he asked what she wears when she writes. Sargent’s tweet was the most explosive development in a situation that extends back to December.

For those of you who haven’t been following the story closely, or who are only learning about it now, I’ve put together a list of some of the key moments thus far. But, as they say, stay tuned.

1. The Globe botches its coverage of sexual harassment at the paper. A Globe article on the burgeoning #MeToo movement within the local media last December failed to identifypolitical reporter Jim O’Sullivan, who had left the paper for misconduct — including, reportedly, sexually harassing women on Beacon Hill. The story also did not identify several other former Globe employees who had been accused of sexual harassment.

After an uproar, McGrory reversed himself and issued a statement in which he identified O’Sullivan and took responsibility for making a “mistake” and for failing “to grasp the need for transparency by this organization,” though he did not apologize. During and after the O’Sullivan imbroglio, Sargent — who was an intern at the Globe in the late 1990s and then was hired to help run Boston.com in 2014 (she is also a former WGBH News staff member) — began tweeting about her own experiences with sexual harassment at the paper. She offered little in the way of detail, but repeatedly urged the Globe to dig more deeply into its own culture.

2. Sargent tweets that McGrory responded inappropriately to a text message she had sent him. On Sunday, Sargent’s long-simmering complaints got more detailed when she tweeted out the image of a text exchange she said she’d had with McGrory in which she asked for writing advice and he responded: “Got it. What do you generally wear when you write?” Sargent: “Seriously?” The response: “Well, not entirely.” Sargent explained why she had tweeted out the exchange this way: “If you’ve ever been sent a sext-type text from someone who was powerful enough that you felt you couldn’t do anything (other than panic/shake your head/cry), you’re not alone. The more we tweet these, the less they’ll send them. #MeToo.”

3. The media slowly begin to pick up on the story. The website Turtleboy Sports republished Sargent’s tweet and, on WEEI Radio (93.7 FM), longtime Globe antagonists Kirk Minihane and Gerry Callahan alluded to it as well. But the story got its first full airing Tuesday evening on WGBH News’ “Greater Boston,” when Adam Reilly, Emily Rooney, and I tried to make sense of what was going on. We urged the Globe to make a thorough accounting of what had happened and to report what action would be taken.

“Sargent has not made clear the timing of the text message from McGrory,” wrote Rooney in summing up our discussion. “We do not know if it was after she left the Globe in February of 2016 or while she worked there. Nor do we know the context of this one text, what was said before or after, or whether they regularly shared this kind of banter in text message exchanges.”

Neither the Globe nor Sargent would comment on the specifics, although both sides did issue statements. “We are aware of Hilary Sargeant’s [sic] tweets. We have no comment at this time,” said Globe spokeswoman Jane Bowman. Sargent’s statement said in full:

Women deserve to be treated professionally and taken seriously. It is crucial that individuals in leadership positions are held to the same high standard of conduct that the Globe would expect of any individuals in leadership positions at other similarly powerful institutions. Those in leadership positions at media organizations have significant influence over how the issue of sexual harassment is covered, and the coverage they oversee should never be tainted or colored by their own missteps and misdeeds.

4. The Globe reacts with two statements, a story — and a threat to sue Sargent. At 1:47 p.m. on Wednesday, Globe employees received a statement from managing director Linda Pizzuti Henry and president Vinay Mehra. The statement acknowledged the controversy but didn’t go much further. The key passage:

We discussed the issue with Brian in an attempt to understand both the nature of any exchanges between the two parties and also whether or not these exchanges occurred during her employment. We also reached out to Ms. Sargent, the former employee, to ascertain the timing and context of the text in question. At this time it is still unclear when these exchanges took place. We expect to have resolution on this matter soon but did not want to wait another day to connect with you directly.

At about 8:15 p.m., amid whispers that a front-page story was on the way, McGrory himself issued a statement in which he said he could not remember sending the “what do you generally wear” text to Sargent and saying that he and Sargent had “dated many years ago. We did not work together at the time, and we’ve remained friendly over the years.” He added that “months after Hilary left boston.com, we would sometimes exchange text messages that included the kind of personal banter of two people very familiar with each other. I regret that very much for reasons that go far beyond the Globe.”

There is much to ponder in McGrory’s statement, and I urge you to read it in full. But the message he clearly wants to get across is this: “I can’t believe I have to write these words, but I have never harassed Hilary Sargent or any other women at the Globe or anywhere else — ever. I don’t believe I have ever acted inappropriately with anyone at this company.”

Finally, after 10 p.m., the Globe posted a story on its website reported by Mark Arsenault that also appears on page one in today’s paper. (McGrory’s statement is republished as well.) The story contains a jarring piece of news: The Globe either plans to sue or is threatening to sue Sargent in Superior Court. “That suit,” Arsenault writes, “would seek to compel Sargent under the terms of her 2016 separation agreement from the organization to provide the newspaper more information about the text in question, such as the date, and ask for unspecified damages.” It was a highly aggressive move, to say the least, and seems questionable from a public-relations point of view.

Arsenault also quoted an email from Sargent in which she strongly pushed back on McGrory’s statement that he had never harassed anyone: “If Brian McGrory truly does not believe he has ever acted inappropriately with anyone at The Boston Globe, then he and I have a remarkably different understanding of what is — and is not — appropriate.”

5. Sargent publicly responds. Shortly after Arsenault’s story was published, Sargent tweeted: “For approximately six months I have reached out to the @BostonGlobe asking to discuss with them the extent to which sexual harassment has been an issue – long ago and not so long ago. My offer still stands. I have not refused to assist in their ‘investigation.’”

This morning she added: “With the @BostonGlobe threatening a lawsuit, I will only say this. This isn’t about one text. This isn’t about just him. And this isn’t about just me. I’m horrified that the newspaper that purports to shine a ‘Spotlight’ is doing everything in their power to do just the opposite.”

And there matters stand — for now.

Friday update:

6. McGrory strikes back. On Thursday evening, we recorded a special webcast of “Beat the Press” to discuss the latest. No sooner had we finished than we learned of another bombshell: a private attorney for McGrory had written a letter threatening to sue Sargent for libel, claiming that she had made “false and defamatory statements” about McGrory.

The lawyer, Martin Murphy of the Boston firm Foley Hoag, writes that Sargent has omitted context from her accusations that “falsely cast Mr. McGrory as a person who used his position to sexually harass Ms. Sargent, and falsely portrayed him as part of that group of men who have, in fact, used their positions to sexually harass and assault women. Ms. Sargent’s false and defamatory statements are and continue to be actionable, and they have already caused harm to Mr. McGrory.”

You can read Murphy’s letter in full by clicking here. The Globe’s Arsenault reported on the letter as well.

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McGrory responds in memo to staff

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On May 23, 2018

In Media

I’m doing this on my phone, so forgive the formatting. Boston Globe editor Brian McGrory send this to the staff a little while ago, and several sources provided it to me.

To the newsroom,

Hilary Sargent is someone I have known for a long time, been fond of personally, and respected professionally. To say the least, I was not anticipating the situation this week.

Hilary released on Monday what she said was an exchange between us. I have no recollection of it, which, admittedly, is embarrassing to me. I have asked Hilary to provide the date and a more complete version of the exchange. She has not addressed my request. I have told the Globe’s owners that the company should feel free to retrieve our text messages by whatever means possible, and I am trying myself.

Absent that information, I do think some context is needed.

First, Hilary and I dated many years ago. We did not work together at the time, and we’ve remained friendly over the years.

Second, when Hilary came to boston.com in 2014, I had no role, no say whatsoever, in her hire. She did not report to me, even indirectly. The site had a separate editor answering directly to the front office. We were on mutually friendly terms, and I do not believe I ever wrote, spoke, or acted in a disrespectful way to her.

Third, months after Hilary left boston.com, we would sometimes exchange text messages that included the kind of personal banter of two people very familiar with each other. I regret that very much for reasons that go far beyond the Globe.

I can’t believe I have to write these words, but I have never harassed Hilary Sargent or any other women at the Globe or anywhere else – ever. I don’t believe I have ever acted inappropriately with anyone at this company. I have been a manager two different times over my 29 years with this organization – from 2007 to 2009 as the Metro editor, and from 2013 to now as the editor. I cannot think of a time, not one, when I treated any female colleague with anything but respect. I have never faced any sort of complaint, formal or informal, whether as a manager or not. I have consistently put women in leadership positions, such that newsroom management is split equally by gender, with talented women holding many of the most pivotal jobs – managing editor, news editor, innovations editor, Spotlight editor, just to name a few. I devoted myself to the issue of gender pay equity from the first months that I took this position, and I’m proud to say that in key categories in the newsroom, we have achieved it. Tough decisions that have affected women and men have been made during my tenure, inevitable in an industry that is losing revenue each year. But I have always tried to address these challenges with a basic sense of decency.

I have no desire to argue with Hilary Sargent, publicly or privately. In fact, I very much respect her abilities as a journalist. But I do think that it’s important to have the broader context known.

Finally, I fully realize the toll this has taken on the newsroom, the distraction it has caused and the questions it has understandably raised. My one request is that everyone remains focused on the vital work of the Globe each and every day.

Brian

Globe executives address sexual-harassment accusation against Brian McGrory

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On May 23, 2018

In Media

Two top Boston Globe executives, managing director Linda Pizzuti Henry and president Vinay Mehra, sent this out to the staff earlier this afternoon. A source passed it on a little while ago. As you’ll see, the message concerns a charge by Hilary Sargent, a former top editor at Boston.com, that she was sexually harassed by Globe editor Brian McGrory in a text message, which she posted on Twitter this past Monday.

Emily Rooney, Adam Reilly and I discussed the situation Tuesday evening on “Greater Boston.”

The full text of Henry and Mehra’s message (except for an internal link for reporting employee concerns) follows.

As you may be aware, a former employee has publicly suggested that there was an inappropriate text exchange between Brian McGrory and her. As we discussed last fall and at the last newsroom Town Hall, we are deeply committed to creating a safe, comfortable, welcoming working environment for all employees. We have multiple avenues for employees to use to escalate concerns and will work to expeditiously address any issues raised going forward or looking back.

This issue is no exception. When we first learned about the social media discussion mentioned above, we began investigating to gather as much relevant information as we could. We discussed the issue with Brian in an attempt to understand both the nature of any exchanges between the two parties and also whether or not these exchanges occurred during her employment. We also reached out to Ms. Sargent, the former employee, to ascertain the timing and context of the text in question. At this time it is still unclear when these exchanges took place.

We expect to have resolution on this matter soon but did not want to wait another day to connect with you directly. We want to reiterate how important your work is, how important your contributions are to us and how seriously we take assertions of improper conduct.

If there is anything you would like to discuss related to this matter or any others, please do not hesitate to reach out to us or any member of the management or human resources team….

Thank you.

Linda & Vinay

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What we know so far about the Kevin Cullen investigation

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On April 28, 2018

In Media

With Boston Globe columnist Kevin Cullen’s fate in the hands of outside investigators, I thought I would pull together what we know so far. I’ll begin with an internal memo that editor Brian McGrory sent to the staff late last week, a copy of which I obtained from several sources. We talked about the memo Friday on “Beat the Press” (above).

I hope you can understand our desire to seek facts before we address the assertions that have been publicly raised about the work of our colleague, Kevin Cullen. That said, I want to offer an update on the process. We’ve enlisted Kathleen Carroll and Tom Fiedler to oversee the review. Their involvement will help assure objectivity as well as speed. Kathleen is the former executive editor of the AP and someone universally respected across the industry. Tom is the dean of the BU College of Communication, the former executive editor of the Miami Herald, and someone whose calling card has always been his integrity. In addition, Daniel Okrent, the former public editor of the New York Times, has agreed to read their report and weigh in as necessary.

The review will consist of two-prongs. First, Kathleen and Tom will focus on marathon-related issues. Separately, we’re undertaking a broader review of Kevin’s work, initially in-house, but we’ll bring in outside help if needed. The first part I’m hoping will be completed within a couple of weeks.

You may see Kathleen and Tom around the newsroom. If they seek your help, please give it to them.

This work, unpleasant as it is, is important to our institutional credibility. I’ll be back to you again when I have more to report.

The investigation was prompted by Cullen’s April 14 column marking the fifth anniversary of the Boston Marathon bombings. The column has several problems. First, a reader would almost certainly think Cullen was claiming that he was at the finish line in 2013, even though he has said on other occasions that he was about a mile away. As I’ve said several times, the language strikes me as deliberately ambiguous, as though Cullen wanted to create that misimpression, even though he doesn’t come right out and say it. Second, there are apparent reporting errors as well, particularly regarding the actions and identities of the firefighters he mentions.

All of this has been fodder for two weeks on the “Kirk and Callahan” show on WEEI Radio (93.7 FM), which was the first to pick up on the discrepancies. The full details can be found in this blog post by Minihane, which combines fact, speculation (“It may be all true, though I seriously doubt it,” he wrote of a different Cullen column), and vitriol. But give Minihane his due. There are real problems with Cullen’s column, and we wouldn’t be here if not for WEEI. Cullen has been placed on paid leave pending the outcome of the investigation.

We talked about the Cullen situation on “Beat the Press” last Friday, April 20, and again on April 27 (clip above). Last week my colleague Emily Rooney added her own analysis, reporting that WEEI deceptively edited a Cullen interview that appeared in an HBO documentary. In the more recent clip, we all agreed that the Globe should be more transparent in letting the public know what’s going on beyond this editor’s note, which was published a week ago online and in print.

Also last week, Don Seiffert of the Boston Business Journal reported on the investigation and spoke with Marcus Breen of Boston College and me. Make of it what you will, but I was struck that Bill Richard, father of the late Martin Richard, whose family is mentioned in Cullen’s column, declined through a spokeswoman to comment.

And that, for the moment, is where things stand. As for myself, I’m a longtime admirer of Cullen’s work. Though I don’t know him personally, we’ve exchanged a few friendly greetings over the years. We should all be willing to wait and see if the investigation finds that the April 14 column represents a momentary lapse — or is an example of something more pervasive.

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McGrory says the Globe will pass 100,000 digital subs in the next six months

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On January 1, 2018

In Media

Boston Globe editor Brian McGrory closed out 2017 with a characteristically upbeat message for his staff. Weighing in at nearly 900 words, his email — sent out at 8:30 p.m. on Sunday and passed along to me by a newsroom source — looks back on the paper’s journalistic successes of the past year and forward to continued progress on the business front.

There is no mention of how badly the Globe’s botched launch of its Taunton printing plant affected the bottom line. The situation has improved to the point where it’s no longer the talk of social media, but I continue to hear about delivery problems from time to time. Nor is there any mention of dark clouds on the horizon. But the Boston Herald, an important print customer of the Globe, has gone bankrupt and is likely to end up in the hands of GateHouse Media, which has several printing plants of its own in the region. In addition, a burgeoning trade war with Canada could drive up the cost of newsprint, according to a Bloomberg story that actually appears in today’s Globe.

On the other hand, McGrory writes that the Globe continues to make progress in selling $30-a-month digital subscriptions, John Henry’s make-or-break bet for saving the paper and possibly showing the way for other large regional newspapers as well. McGrory predicts that the Globe will pass the 100,000 mark during the first half of 2018 and says the paper currently has more paying subscribers — print and digital — than it had five years ago. Early last year, when I interviewed McGrory for my forthcoming book, “The Return of the Moguls,” he put it this way: “If we got to 100,000 things would be feeling an awful lot better. And if we got to 200,000, I think we’d be well on our way to establishing a truly sustainable future.”

The full text of McGrory’s message follows.

Hey all,

There was a stretch in early December when our homepage and print fronts were filled with stories of the state Senate president stepping aside because of Globe reporting, three Bridgewater State Prison guards on trial because of Globe reporting, and a federal indictment of a state senator based on Globe reporting.  The thought hit me then, as it does tonight, that there’s not another metropolitan newspaper in this land that has the impact on its community that the Globe does on Boston. Really, name one. And if the question is why, as in why is the Globe so central to the civic life of this region, the answer in no small part is you.

I’m not going to spend time now trying to recap the year we just had; it would be futile to try to capture such an epic collection of once-a-generation events in an email like this. Suffice it to say that your response, your journalism, from January to December, Sports to Spotlight, the initial days of Trump to the burgeoning MeToo movement, was nothing shy of spectacular.

In terms of our DC bureau, have four reporters and an editor ever had such a profound impact providing desperately needed perspective to events unfolding with dizzying speed? The answer: No. Metro and Business, the backbone of our report, continued their stellar accountability reporting, beautiful narrative writing, and the kind of perfectly-timed features that gave readers a break from all things Trump.

This was the year when we finally realized the goal of publishing multiple Spotlight projects, without ever sacrificing quality, culminating in the vital series on race that launched a difficult but overdue conversation across the region. Our sports coverage is so great, so consistently, that it’s easy to take for granted — but please don’t. As strong as it always is, this year was better than any that I can remember.

There’s so much more. 2017 may well have been the year of the columnist, with ours breaking news and offering clarity. Photo, from its arresting daily hits to gorgeous project work, had a banner year again. Our weekly sections — Food, Travel, Address, the Globe Magazine, Sunday Arts — are recognized as among the absolute best in the industry.

This was the year that we enthusiastically ramped up our headline writing, print and digital. It’s the year we started to change the look and feel of our site, thanks to our great design team. It’s the year we broke convention in the ways we tell stories, most notably with two productions of Globe Live that were nothing shy of masterful, and our sports podcast, Season Ticket, which started with well-deserved fanfare and is rapidly gaining audience. WBUR, by the way, is a great partner.

And the most enduring part of the year I’ve yet to mention, which was our reinvention. We created new departments, new philosophies, new beats, new roles. It’s been hard, often anxiety-inducing work, but it’s paid off spectacularly. Our Express Desk, and all the urgent teamwork that goes into it, is a thing of beauty. Our Super Department is gelling now in the exact ways that we hoped. The audience engagement team has brought insight into our coverage decisions. Stories are getting edited earlier and posted at far more impactful times. Many of the new beats have been a huge hit. We are finally — finally — starting to break the stubborn rhythms of a print operation.

And the metrics bring nothing but good news. The key figure: We increased the number of digital-only subscribers by 26 percent in 2017, simply a phenomenal success. We’re closing in on 95,000, and will be at 100,000 in the first half of the year. Overall, we have more paying subscribers now than we did five years ago. It is impossible to overstate how important this is, and the enviable position that this kind of digital growth puts us in.

And one more thing: We moved from Morrissey Boulevard to State Street, in and of itself a huge accomplishment, which we basically fit between everything else. And it already feels like home, the Globe exactly where it belongs, in the heart of the city — even if everyone is still acting a notch too polite.

Yet again, wouldn’t it be great to rest on our successes for a year, but alas, no. The news is not about to slow down, not now, not for a while. Please don’t panic when I talk about Reinvention 2.0, but there is more work to be done, more beats to invent and refine, and better and more productive relationships to build between the newsroom and the rest of the building. We will do all of this in a far less disruptive fashion.

One more thought for 2018: Let’s rededicate ourselves, and by ourselves I mean everyone, to a better balance between work and the rest of life. Some of the most meaningful journalism isn’t conjured under the fluorescent lights of even a beautiful downtown newsroom. No, it’s discovered in our communities, by journalists living eventful lives. We should work hard, yes, but let’s commit to working a little less, and by doing so, I guarantee our work will improve.

For now, though, thank you for all that you did in a year unlike any other. You’ve been amazing, and it’s been an honor.

Brian

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What’s next for the Globe after Brian McGrory’s message to readers?

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On December 23, 2017

In Media

What’s next for The Boston Globe and the burgeoning #MeToo sexual-harassment story now dominating virtually every facet of society? The Globe is the only local news organization with the size and the clout to hold institutions accountable — and it has been doing so, with tough stories on the Statehouse, the restaurant business and, just last week, an ugly situation at Fenway Community Health Center. But recent missteps in applying the same standard to itself have made its watchdog role more difficult to carry out.

Editor Brian McGrory sought to rectify that with a message to readers that was posted Thursday evening and that appeared on page one of the Friday print edition. He didn’t answer every question or clear up every inconsistency about the full range of former political reporter Jim O’Sullivan’s misbehavior — especially his reported harassment of women on Beacon Hill. But McGrory acknowledged that the Globe should have identified O’Sullivan in its original story, and he said a few things that needed to be said:

While our discussions on the O’Sullivan matter were mostly focused on proof, fairness, and spectrums of misconduct, there’s now a fairly obvious realization that I didn’t focus enough on another very important factor: the Globe’s institutional credibility….

This has been an important time in our country, but by no means an easy time for many organizations. I unintentionally made it more difficult for the Globe. Please know that we’ve learned vital lessons about holding ourselves to a higher standard, lessons that I pledge will be vigorously applied to our coverage of these and many other issues going forward.

Shortly after McGrory’s message was posted, O’Sullivan tweeted an apology.

Looking ahead, here are three additional steps I’d like to see the Globe take.

1. Do more reporting on incidents involving Globe journalists. The Globe’s Dec. 8 story by Mark Arsenault needs to be revisited. As many observers, including me, have argued from the beginning, it was simply untenable to report on what has happened at the Globe without using any names. McGrory has now acknowledged that. But before the paper can move on, its readers deserve a fuller accounting of what O’Sullivan did, what his editors were aware of in real time, and what accusations have been made about other employees, some of whom are alluded to in Arsenault’s story. And if there is a genuinely defensible reason not to name names, the Globe needs to provide enough details so that we will all understand why, whether we agree or not.

2. Do more reporting on the newsroom culture. Arsenault’s story offered some information about managing director Linda Pizzuti Henry’s efforts to reform the culture in the advertising department. What about the newsroom? Again, this is a matter of accountability rather than singling out the Globe. Officials at every institution right now should be thinking about whether they have encouraged or tolerated sexual harassment and how that can be stopped. What is the Globe doing to respond to the opportunity presented by #MeToo to fix what was broken? Arsenault’s story included a few details, but more would be better.

3. Keep promoting women to positions of responsibility. As recently as seven months ago, the Globe had two women in top-ranking newsroom management positions. But last summer, Katie Kingsbury, the managing editor for digital, left to take a post at The New York Times. And last week, Christine Chinlund, the managing editor for news, retired. Linda Henry is a highly visible presence; Ellen Clegg, the editorial-page editor, is McGrory’s hierarchical equal on the masthead; and women run the news (Jennifer Peter) and arts (Janice Page) operations. But according to Arsensault’s story, only about 37 percent of the Globe’s full-time news and opinion employees are women. I don’t know whether the ever-shrinking Globe will have two managing editors again, but surely it needs one. McGrory should hire a high-profile woman whose portfolio specifically includes encouraging the career paths of female journalists.

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Boston Globe omits name of reporter who left after harassment accusation

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On December 8, 2017

In Media

Saturday update: The Boston Business Journal’s Catherine Carlock posted a very good overview Friday night of the Globe’s decision not to identify the reporter who had been forced to resign over sexual-harassment accusations. She also quotes some of the online commentary, including very tough tweets from my former Boston Phoenix colleague Carly Carioli and former Globe journalist Hilary Sargent. She quotes me, too.

If you watch Friday’s “Beat the Press,” you’ll see that I believed the forthcoming Globe story would identify the former employee. I was basing that not just on thinking it was the right thing to do but on some information I’d received as well. So I was pretty surprised to see that the name had been excluded.

This was a tough call. I think Brian McGrory and other Globe executives had two choices, both of them bad. Six months ago, no one would have expected the paper to name a mid-level employee, not especially well known, who had been pushed out over sexual harassment that was apparently serious but involved no touching. But it’s not six months ago. We are all living in the post-Harvey Weinstein era now.

The very same story that omits the name identifies Tom Ashbrook of WBUR Radio (90.9 FM) as having been suspended for unspecified allegations. Especially given the Globe’s strong reporting on sexual harassment and assault in restaurants and at the Statehouse, it seems to me that the paper needs to be as transparent as possible about what’s going on in its own house. And if you want to argue that that’s somehow unfair to the former employee in question, I would respond: Yes, in some ways it is unfair. But it’s necessary.

Original Friday item: I just took a quick scan through Boston Globe reporter Mark Arsenault’s story on sexual harassment at the Globe and at other local media organizations, including unspecified charges involving Tom Ashbrook at WBUR Radio (90.9 FM). For the most part it appears to be a fine, thorough piece. But what stands out and will spark hundreds of conversations is the Globe’s decision not to identify a journalist who has been the subject of rumors this week, including on today’s “Kirk and Callahan” show on WEEI Radio (93.7 FM). Arsenault writes:

The Globe chose not to identify the employee in this story because his alleged conduct did not involve physical contact, threats, or persistent harassment, and editors determined it is highly unlikely the newspaper would have identified the accused, or written about his conduct, if this situation had arisen at another private company.

““Yes, we’re well aware that by withholding the identity of the reporter involved, we’ll be accused of a double-standard by people and organizations that are not privy to all the facts,” editor Brian McGrory said in a message to the newsroom from which Arsenault quotes. “I can live with that far more easily than I can live with the thought of sacrificing our values to slake the thirst of this moment.”

Although I can understand McGrory’s judgment given Arsenault’s description of the misconduct (especially the lack of physical contact), I wonder if it is tenable in the current environment. I suspect the name is going to come out anyway given how many people know it. Then again, if Globe executives are convinced that not naming him is the right thing to do, I suppose they’re prepared to live with someone else reporting it. But it leaves me feeling uncomfortable.

A source sent me the full text of McGrory’s memo a little while ago. Here it is.

About three weeks ago, I commissioned a story taking a look at how this and other local media organizations are covering the extraordinary #MeToo movement — at the same time that we’re assessing our own situations and confronting issues from within. It took a while, because all of these stories take a while. Sourcing is painstaking. Accusations are raw. Context is important and can take more time than we’d like.

We’ve done some extraordinary journalism on many fronts of this movement — Yvonne [Abraham], Kay [Lazar], Shirley [Leung], Shelley [Murphy], Devra [First], led by Jen [Peter, senior deputy managing editor]. The list could go on, and there’s more to come. Our standards have been high and meticulously upheld, in terms of what we’ll report and how. Vetting of the stories has been rigorous to the point of painstaking.

Now our story on local media, written by Mark Arsenault, is ready this afternoon, as there’s speculation on talk radio and in the social sphere about a recent situation involving the Globe. Mark addresses this situation in the story, having learned about it because he’s an excellent reporter. But even as Mark is aware of the identity of a journalist who has left the Globe, we’ve made the decision not to publish the name, and here I’ll attempt to explain why.

Quite simply, the transgressions would not meet our standards for a reportable event if they happened at another company. To all our knowledge, nobody was physically touched; no one was persistently harassed; there were no overt threats. We’re covering it because we’re applying an extra measure of transparency to ourselves.

This is not in any way to make light of what happened here. There was conduct highly unbecoming of a Globe journalist, people who justifiably felt victimized, and the potential for conflicts of interest. So the responsible party is no longer at the Globe.

Context, again, is vital in this moment, and it is ever more paramount for the Globe and other reputable news organizations to exercise good judgment in unwavering fashion. There are degrees of misconduct, a spectrum, and we must be careful to recognize it. We’ve been meticulous in bringing this kind of context to all of our reporting on these issues, the things we write and, as often, the things we don’t. This is not the time to lower our standard.

So to answer your inevitable question, yes, we’re well aware that by withholding the identity of the reporter involved, we’ll be accused of a double-standard by people and organizations that are not privy to all the facts. I can live with that far more easily than I can live with the thought of sacrificing our values to slake the thirst of this moment. I’m also well aware that wise people, including people in this room, will disagree. I respect that.

Beyond this, please know that our coverage will continue with all the rigor that we’ve already brought on all fronts. Also know that, even as we believe the culture of this room is in a good place, it can get better and we’re working to improve it.

As always, feel free to drop by or share in any other way your thoughts.

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Globe editor McGrory talks numbers at First Amendment gathering

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On November 4, 2017

In Media

Because I get memos, this blog is perhaps more dedicated to the words and thoughts of Boston Globe editor Brian McGrory than is strictly necessary. But he does lead New England’s largest news organization, and we all care about the fate of the Globe at a time of economic uncertainty. So I thought I’d pass along a bit of what McGrory had to say at last week’s New England First Amendment Institute.

First, some numbers. McGrory said the newsroom currently employs about 225 full-time journalists, down considerably from its heyday of about 540 at the turn of the century. Last spring, when I was wrapping up reporting for “The Return of the Moguls,” my not-yet-published book on Globe owner John Henry, Washington Post owner Jeff Bezos and other wealthy newspaper publishers, the number I heard was 240. Counting bodies is more difficult than you might imagine. I don’t think there has been any significant change since last spring — just different ways of measuring the size of the staff.

McGrory also said that classified-ad revenue has dropped from $180 million a year when the newspaper business was at its peak to about $10 million today. Again, nothing that will surprise people who watch the newspaper business, but a reminder of why newspapers are not what they used to be.

On a more positive note, the Globe has signed up 92,000 digital-only subscribers, continuing its momentum from the spring, when it was around 80,000. Despite the Globe’s progress, McGrory acknowledged that it no longer has the largest number of digital-only subscribers among regional dailies. That distinction now belongs to the Los Angeles Times. But of course the LA area is far larger than Greater Boston, and digital subscriptions to the LA Times are much cheaper than they are to the Globe, which charges $30 a month.

McGrory attributed this rise to the Trump effect, which has driven paid subscriptions to The New York Times over the 2 million mark and another 1 million at The Washington Post. Though the Globe has focused mainly on local and regional news in response to the changing economics of journalism, it maintains a robust Washington bureau. In fact, McGrory said the bureau is actually adding a person, bringing it to six.

Finally, and perhaps of the greatest significance, he said that 87 people have different jobs in the Globe newsroom since the staff-led reinvention that went into effect earlier this year. The two ideas behind the reinvention: (1) to report the news online throughout the day and move away from the habits formed by the daily cycle of the print edition; and (2) to focus on being a “paper of interest” rather than a “paper of record” that dutifully cranks out stories that few people read.

Nothing about the Globe’s ongoing print problems, but McGrory had addressed that just a few days earlier in a memo to the staff. McGrory essentially described the problem as having eased. That comports with what I’ve heard, though there are still plenty of complaints from longtime customers about missed papers, early editions without scores from the previous night’s game, missing sections and the like.

Despite the difficulties facing daily papers, McGrory told the NEFAI crowd, “We have more readers of Boston Globe journalism than we have ever had in the history of the Globe,” an assertion that takes into account the paper’s print and digital readers, Boston.com and Stat, a health- and life-sciences vertical that’s part of Boston Globe Media.

As John Henry ponders the huge expenses he has no doubt incurred from the print fiasco, I hope he’ll keep in mind that people will not pay for a diminishing product. It could be disastrous if he offsets those expenses with another big cut in the newsroom. The upward momentum in digital subscriptions is the key to the Globe’s future. But that momentum will stall quickly if people start to believe that they’re not getting their money’s worth.

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McGrory hails Globe’s EPPY Award, praises staff and says print woes are easing

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On October 28, 2017

In Media

Here is the latest newsroom memo from Boston Globe editor Brian McGrory, sent out a little after 6 p.m. on Friday. A kind soul passed it on to me a short time later. First, a few observations of my own:

  • Six years after its debut, the Globe’s website still stacks up very well against those of most newspapers, so the EPPY Award is deserved. I could quibble, but it’s cleaner and faster than almost any other newspaper site. But the lack of a decent mobile experience remains a huge problem. Yes, the website is responsive and looks good on a phone. But it only works when you have a strong internet connection, which often isn’t available, especially on public transportation. I was told in late 2016 that the Globe was working on developing or licensing a new mobile app. It’s long overdue. For many of us, great mobile would be more useful than the Globe’s solving its print problems. Speaking of which:
  • As McGrory says, indications are that the horrendous printing and delivery problems associated with the new Taunton plant are easing. But based on anecdotal evidence, the Globe still has a way to go. If you’re still not getting your paper, or you’re not getting part of the paper, or it’s too late for you to be able to read it, or the print quality is terrible, then that’s a 100 percent failure, at least for you.
  • I couldn’t agree more on McGrory’s fifth point. The journalism remains excellent and vital. I would particularly point to Yvonne Abraham’s column on sexual harassment at the Statehouse, which, as McGrory notes, led to instant action.

The full text of McGrory’s memo follows.

Some quick and random thoughts to end the week:

1/ The Globe won Editor and Publisher’s EPPY Award for best daily newspaper website. This is a big damned deal, a tribute to everyone in this room and your tireless commitment to the distinctive journalism that fills the site hour after hour, day after day. Please take huge pride in this.

2/ Not for nothing, we added about 650 digital subscribers last week. We’ve roared past the 90,000 mark and are on our way to 100,000. This is yet more validation for your efforts.

3/ Our sports podcast, Season Ticket, continues to outperform all expectations — and is a flat out great listen. [Chris] Gasper’s fantastic, and our in-house guests — Nora [Princiotti], Pete [Abraham], Joe Sullivan, Alex [Speier], Fluto [Shinzawa], Ben [Volin] this week alone — are at once deeply knowledgeable and downright charming.

4/ The company is getting a higher quality paper on subscriber’s doorsteps with far greater consistency, such that we’ve been able to relax print deadlines in the room. It’s taken a lot of work on the second floor and in Taunton, and it’s really starting to show.

5/ The journalism continues to excel, and of that, you should be most proud. Yvonne today got a reaction from the House speaker within a couple of hours of posting her sharp and important column. There was Andrea [Estes] with another heart-breaking exclusive on the New Hampshire VA, Mark [Arsenault] on Vicki Kennedy, much of Sports with extraordinary deadline coverage of Gordon Hayward’s gruesome injury, our Amazon coverage (including the creative wrap), Shirley [Leung] excoriating Boston to appreciate itself, the DC bureau’s relentlessly fascinating coverage of all things Trump and Warren, and the Express Desk owning the moment, moment after moment. There’s much more that we’ve recently had, and there’s far more in the works. Thank you for it all, and as ever, please don’t let up.

Brian

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