The shame about The Boston Globe’s printing problems (and it will be a tragedy, not a shame, if they’re not fixed soon) is that, online, the paper is doing just fine. Earlier this year the paper reported that it had signed up more than 80,000 digital-only subscribers, the highest number of any regional paper in the country. The website looks good and is regularly updated, although a real mobile app would be welcome. The fall arts preview, which did not arrive with many people’s papers last Sunday, has been posted online; just bookmark it.
Unfortunately, for the second time in a year and a half the dead hand of print has reached out from the grave and grabbed the Globe by the ankle as it attempts to escape the past. It’s not like John Henry and company can walk away from print — print ads still pay most of the bills, and printing other newspapers is an important part of the Globe’s business strategy. That’s why it’s so important that the current meltdown be reversed as soon as possible
Of course we’ll be talking about this on “Beat the Press” tonight.
The WGBH Radio (89.7 FM) program “Boston Public Radio” just aired an interview with Boston Globe editor Brian McGrory that was recorded earlier today. McGrory is a regular Wednesday guest on the show, hosted by Jim Braude and Margery Eagan. At the end of their half-hour conversation, McGrory briefly addressed the Globe’s problems at its Taunton printing facility.
“Look we’ve been on a difficult run over here,” McGrory said, adding that there have been good and bad nights. “It’s proven more difficult than we had anticipated,” he said, and the result was that the paper’s top executives had decided to make some changes in leadership. “Some very, very good high-quality people are no longer here at the Globe,” he said. McGrory was clearly referring to the departure of chief operating officer Sean Keohan and (so I hear) at least one other top executive as well. In addition, the Globe’s chief executive officer, Doug Franklin, left in July, although that was reportedly not related to the printing problems.
“We think we’re making progress,” McGrory said. “We’ve had some very good stretches, a week, two weeks at a time,” followed by “some significant setbacks.” One of those setbacks, he noted, affected this past Sunday’s Globe.
“Amid the progress there are setbacks, and it is really, really frustrating,” he said. “The overall trendlines are showing improvement,” he added, although those improvements need to be “faster and more consistent.”
In trying to think through what’s behind the crisis at The Boston Globe’s new Taunton printing facility, it seems logical that one of two things is going on. The first possibility is that the problems are fixable but that they have taken longer to resolve than anyone expected. The second is much worse: that the presses the Globe bought are not up to the task, will never be up to the task, and shouldn’t have been purchased in the first place. I certainly hope it’s the former and not the latter.
The Boston Business Journal’s Don Seiffert, citing “multiple sources,” reports that Boston Globe Media’s chief operating officer, Sean Keohan, has left the company — a departure that, Seiffert hastens to add, may or may not be related to the printing problems.
This comes within days of a tough statement from the Boston Herald — which is printed by the Globe — apologizing to its readers for the poor job the Globe is doing of printing its tabloid rival. “We talk with the Globe on a regular basis but unfortunately the remedies they put forth to solve the production problems have failed miserably,” the Herald said. (My WGBH News colleague Emily Rooney praised the Herald on “Beat the Press” for speaking out.)
A number of sources have told me that printing woes have required the Globe to set deadlines so early that the print edition is often missing sport scores — even when the Red Sox play at home. Papers are going undelivered. In addition to the Herald, the Globe also prints The New York Times, and, needless to say, that is not a relationship that Globe owner John Henry wants to endanger.
The problem right now is that few people know for sure what’s going on. When the Globe endured its home-delivery fiasco about a year and a half ago, the paper itself published the definitive story about what had gone wrong. It was thorough and unsparing. This time, we haven’t heard much since Globe Media chief executive Doug Franklin left in mid-July. We need to see the Globe once again rise to the occasion and report on what has gone wrong and how it is going to be fixed.
Whoa. The Boston Herald has published a scorching statement on how it’s been affected by The Boston Globe’s printing problems. As you probably know, the Globe has been printing the Herald for the past several years. Here’s the conclusion: “We talk with the Globe on a regular basis but unfortunately the remedies they put forth to solve the production problems have failed miserably.”
It seems that every day The New York Times finds a way to say something hopeful about President Trump while The Washington Post sticks with reality as we can all see it. There are many examples I could dredge up, but let’s start with today’s papers. First the Times’ Glenn Thrush:
Harvey Gives Trump a Chance to Reclaim Power to Unify
Hurricane Harvey was the rarest of disasters to strike during the Trump presidency — a maelstrom not of Mr. Trump’s making, and one that offers him an opportunity to recapture some of the unifying power of his office he has squandered in recent weeks.
Now a tropical storm as it continues to inundate the Texas and Louisiana coasts, Harvey is foremost a human disaster, a stop-motion catastrophe that has already claimed at least 10 lives and destroyed thousands of structures. But hurricanes in the post-Katrina era are also political events, benchmarks by which a president’s abilities are measured.
Mr. Trump is behaving like a man whose future depends on getting this right.
Even in visiting hurricane-ravaged Texas, Trump keeps the focus on himself
As rescuers continued their exhausting and heartbreaking work in southeastern Texas on Tuesday afternoon, as the rain continued to fall and a reservoir near Houston spilled over, President Trump grabbed a microphone to address hundreds of supporters who had gathered outside a firehouse near Corpus Christi and were chanting: “USA! USA! USA!”
‘Thank you, everybody,” the president said, sporting one of the white “USA” caps that are being sold on his campaign website for $40. “I just want to say: We love you. You are special…. What a crowd. What a turnout.”
Yet again, Trump managed to turn attention on himself. His responses to the devastation caused by Hurricane Harvey have been more focused on the power of the storm and his administration’s response than on the millions of Texans whose lives have been dramatically altered by the floodwaters.
As I said, these contrasts are a regular occurrence. I don’t know what to attribute them to, but I wonder if the Times’ bend-over-backwards approach to Trump is the flip side of its decades-long obsession with Clinton non-scandals, from Whitewater to emails. Yes, the Times has done plenty of great investigative reporting on Trump, and it seems to be locked in a steel-cage death match with the Post to see which paper can dig up the most dirt on him. But then there are these weird tonal lapses.
The Times and the Post are great papers. The Times features better writing and has a much broader mandate. But the Post’s fierce coverage of national politics and its unapologetic attitude toward Trump have long since made the Post my first read, along with The Boston Globe.
Update. From my Northeastern colleague Alan Schroeder:
NYT appears to have greater direct access to Trump than WaPo does. Might that be a factor here? https://t.co/ezCYS5HcHi
I’m sure that has something to do with it. Yet Trump has been known to pick up the phone and call Post reporters, too. There’s no question that the Times is the paper Trump, a New Yorker, most cares about. I don’t know how much of a factor that is.
Update II: The Globe’s own story cites problems at the Taunton printing plant, so it looks like my speculation may have been on target: “But his [Franklin’s] tenure also saw continued press problems at the newspaper’s new Taunton printing facility, which has been a vexing and expensive headache for a media organization fighting to become financially self-sufficient in an era of declining print advertising. The printing problems pre-date Franklin, who started on Jan. 1.” Pre-date? It was only recently that the Globe began using the Taunton facility exclusively.
Updating: Vinay Mehra, the chief financial officer of Politico and a former executive at WGBH, will become the president and chief financial officer of Boston Globe Media, according to a memo to the staff from publisher and owner John Henry. Henry also says that he and his wife, managing partner Linda Pizzuti Henry, plan to take a more active role. No word on whether a new CEO will be named. The full text:
You’ve seen Doug’s note that he plans to leave the Globe. First, I’m very grateful for Doug’s hard work on behalf of this organization at an especially complex and sensitive time — as we moved from our decades-long home in Dorchester to Exchange Place and Taunton. These are not easy jobs in this industry, and Doug did his with passion, impact, and commitment. We wish Doug well in what will undoubtedly be successful endeavors in the future.
Second, effective immediately, Vinay Mehra will become the president and chief financial officer of the Globe. Vinay has distinguished himself at every stop along his career, most recently at Politico, where he was an active CFO with a strong grasp of the entire business and a commitment to a journalism enterprise supported by novel revenue streams. His prior work at WGBH gave him important insights into the Boston region, where he has always lived while commuting to Washington, and an understanding of the Globe’s vital role in New England.
Third, I will be a more active publisher and Linda will take on more responsibility as we push for financial sustainability in an environment that is extraordinarily challenging for news organizations dedicated to communities where facts and context matter.
This is a great and important news organization, one that is positioned for many more decades of success.
Best,
John
Doug Franklin (via LinkedIn)
Doug we hardly knew ye. Last December, Boston Globe Media named veteran newspaper executive Doug Franklin as chief executive officer to replace Mike Sheehan, who was leaving after three years in charge. Now Franklin is leaving, citing “differences” with owner John Henry over “how to strategically achieve our financial sustainability.”
At this early stage I have no idea what went wrong. I will point out that the Globe has been sending out frequent emails apologizing for late delivery of the print edition since shifting from its old Morrissey Boulevard headquarters to a new plant in Taunton — but I can’t say I know whether that has anything to do with Franklin’s departure.
Here is Franklin’s memo to the staff, two copies of which arrived in my inbox from my sources within the past few minutes.
Globe Team,
You are part of a very special institution in New England, and everyone here should be honored to serve our readers, advertisers, and broader community through our journalism and business offerings. While John Henry and I share similar passion and vision for the Globe, we have our differences how to strategically achieve our financial sustainability. With disappointment, I am resigning from the Globe, effective immediately, and will not be part of your work shaping the Globe’s future.
There are many great things about the Globe and equally many challenges in the industry. Our business will continue to reshape itself, with some areas getting smaller and more efficient while we invest in new technology and products for our future.
I hope that over the past six months I have provided some clarity, honesty and realistic optimism of what you are capable of accomplishing in the coming years. I have truly appreciated the support and our partnership during the brief period in which I was privileged in getting to know you and your work.
I took on this role because I love the newspaper industry, cherish our First Amendment obligations, and value the role of the Globe in the Boston region. It was a big challenge, but I also believed it was a good fit, given my record of successfully turning around newspapers. The Globe is one of the best brands, best newsrooms and most loyal reader subscription businesses in the country. Hard work is ahead for all of you and I know you will successfully navigate the challenges. I wish you the best and thank you.
Doug Franklin
CEO
Correction: This post has been updated to clarify Vinay Mehra’s new position at the Globe.
In case you missed it, The Boston Globe published two tremendous pieces of accountability journalism on Sunday:
Jenna Russell and Jessica Rinaldi reported on the Hingham Police Department’s massive — and questionable — response to the home of a suicidal young man whose distraught parents had said was suicidal. Despite the parents’ pleas to back off, the police went all-in. And Austin Reeves, 26, ended up dead, most likely by his own hand.
The Spotlight Team found that the Veterans Administration hospital in Manchester, New Hampshire, was providing terrible care, with flies in an operating room, blood or rust on surgical instruments, and such poor treatment of veterans with spinal injuries that they ended up permanently disabled even though their conditions could have been corrected by surgery. Two officials have already been removed because of the Globe’s reporting.
I point these out because this is important work that simply wouldn’t otherwise be done at the regional level. The national media — especially The Washington Post and The New York Times — are doing an outstanding job of holding President Trump to account and digging into the Republicans’ various proposal to dismantle the Affordable Care Act. In such an environment, it’s vital that we not overlook what’s happening in our backyard.
Advertising will never pay the bills for journalism to the same extent that it did before rise of the internet. If we’re not willing to pay, we’re going to lose the watchdog function that journalism plays in a democracy. We pay for a number of local and national news sources, including the Globe and the Boston Herald, and I hope that you do, too.
Kathleen Kingsbury, The Boston Globe’s managing editor for digital, is leaving the paper to accept a position as deputy editorial-page editor of The New York Times. This is a big one. Kingsbury is a Pulitzer-winning editorial writer, and she stepped into her current role last fall just as the Globe’s reinvention effort was heating up. She replaced David Skok, who was returning to his native Canada.
Job news: I'm thrilled to announce I'll be joining the New York Times as Deputy Editorial Page Editor. https://t.co/eNpzDyH2hq (1/6)
I interviewed Kingsbury for my forthcoming book last fall, and I found her to be smart in all the right ways. When we talked, she told me she was testing out various smartphone apps for possible adoption by the Globe — an effort that we long-suffering mobile readers certainly hope pays off soon.
Kingsbury announced her departure just as the Globe is settling in at its new headquarters at 53 State St. On Saturday, the Globe’s entire print run took place at its new Taunton facility for the first time, according to a message to employees from Rich Masotta, the Globe’s vice president for operations.
Kingsbury proved to be a good internal candidate for the top digital position. It will be interesting to see if the Globe goes outside or inside for her successor. Globe owner John Henry has bet the farm on paid digital. If anything, the Globe needs to accelerate its efforts on improving its digital products.
Click on image for Stat article and playable video.
Is President Trump quite literally losing his mind?
That’s the explosive question that reporter Sharon Begley asked in a recent article published by Stat, a Boston Globe Media-owned website covering health and life sciences. In comparing Trump’s speech patterns today with how he spoke 25 to 30 years ago, Begley and the experts she consulted found a notable slide in his linguistic abilities.
