Category: Media

Your Saturday media round-up

No, not the debut of a new feature. But there’s a lot going on today. So let’s get to it.

• Jason Rezaian is coming home. Rezaian, who’s a Washington Post reporter, is being released by Iran along with three other prisoners as part of a swap. Meanwhile, Iran is moving closer to compliance with the nuclear deal, and, as we know, it returned without incident a group of American sailors who had drifted into its territorial waters even as the Republican presidential candidates were calling for war or something.

What President Obama’s critics refuse to acknowledge is that Iran is complicated, factionalized, and slowly lurching toward better (not good) behavior. Obama has invested a considerable amount of his moral authority into trying to nudge along a less dangerous Iran, and his efforts are paying off.

And kudos to Post executive editor Marty Baron, who has kept the spotlight on Rezaian’s unjust imprisonment for the past year and a half.

• The routes are at the root. Boston Globe reporter Mark Arsenault today has the most thorough examination yet of what went wrong with the Globe‘s home-delivery system when it switched vendors at the end of December. Arsenault takes a tough look at the decisions made by the paper’s business executives, who clearly did not do enough vetting of the plans put together by the new vendor, ACI Media Group. And he opens with Globe publisher John Henry amid thousands of undelivered papers at the Newton distribution center, sending a message that, yes, the owner is engaged.

As has been reported previously, but not in as much detail as Arsenault offers, ACI’s routes just didn’t make sense. And what looked like a mere glitch at the end of day one turned into a catastrophe as drivers walked off the job once they realized there was no way they could make their appointed rounds.

It’s the Globe itself that has to take primary responsibility, of course. But based on Arsenault’s report, ACI officials—who did not speak to him—clearly sold the Globe a bill of goods. If ACI has a different perspective on what happened, we’d like to hear it soon.

• Digital First workers revolt. Employees at Digital First Media are fighting for their first raise in seven to 10 years, according to an announcement by workers represented by the Newspaper Guild. These folks have been abused for years by bad ownership as hedge funds have sought to cash in.

The effort covers some 1,000 Guild members. It’s unclear whether employees at non-Guild papers—including the Lowell Sun and the New Haven Register—would be helped.

Globe union files grievance over non-union status of Stat

The Boston Newspaper Guild, the union that represents Boston Globe employees in the newsroom, advertising, and other areas, has filed a grievance with management over the status of Stat as a non-union shop.

Stat, a standalone website covering health and life sciences, was launched last fall by Boston Globe Media Partners. The Boston Business Journal recently reported on some of the union rumblings emanating from 135 Morrissey Boulevard.

I obtained a copy of the union’s message to members a little while ago:

Dear members,

We are writing to let you know that the Boston Newspaper Guild has filed a grievance challenging STAT’s status as a new initiative.

We are concerned about the loss of Guild work and we are trying to bring these jobs into the Guild.

We will keep you informed when there are updates to share.

Yours in solidarity,
BNG Executive Committee

The debate polling scandal

I’m not going to watch tonight’s Republican presidential debate. I think it’s the first one I’ll have missed. But I do want to offer a quick comment on the use of polls to determine who gets to participate, who gets to stand where, and even—informally—how much time gets allotted to each candidate.

It is, frankly, a scandal. To use national polls to determine who gets heard months before ordinary voters are paying all that much attention is an affront to democracy. OK, now we’re into the final weeks before Iowa and New Hampshire. But this has been going on since last summer.

Moving to the kids’ table tonight are Rand Paul and Carly Fiorina. Paul has been the only candidate to deviate from the belligerent stance on foreign policy favored by the rest of the field. His grasp of the issues had Marco Rubio sputtering like the well-prepped empty shell he is at the last debate. Personally I don’t think Fiorina adds anything, but no one has voted yet.

Lindsey Graham, George Pataki, Bobby Jindal, and Rick Santorum—every one a current or former senator or governor—never made it onto the main stage.

At one time I believe there were 18 Republican candidates. If I were running one of the cable stations, I’d have gone with three debates on three consecutive nights, each one featuring six different candidates chosen at random. And why not? The cable nets literally have nothing better to do.

The devolution of presidential politics into infotainment is complete.

The Globe now says delivery woes will persist for six weeks

Today is the first day that The Boston Globe‘s previous home-delivery vendor, Publishers Circulation Fulfillment (PCF), is supposed to be fully back on the job. I figured things would be more or less back to normal this week.

Instead, the Globe‘s Dan Adams, in the midst of reporting on the weekend’s chaos and labor strife, drops this gem: “Although Globe executives expect rapid improvement beginning Monday, they cautioned it could take as long as six weeks for service to return to normal everywhere.”

Six weeks.

Is there any way that the Globe could return to the pre-December 28 status quo? Decide that the new vendor, ACI Media Group, didn’t live up to the contract and simply re-engage with PCF? I mean, you have to wonder if it’s ever going to work having one company deliver the Globe and another the Boston Herald, The New York Times, etc. Competition is great except when it isn’t.

Six weeks is obviously better than the four- to six-month prediction that prompted Globe executives to bring back PCF in the first place. But you have to figure there are going to be a whole lot of cancellations if the situation can’t be resolved sooner than that.

McGrory to staff: Please come to Newton (and Peabody)

The Boston Globe‘s previous home-delivery vendor, Publishers Circulation Fulfillment, was not supposed to be back on the job until today or Monday. So there was not much reason to expect a dramatic improvement—and there wasn’t. I received a copy of this email from editor Brian McGrory to the staff earlier this evening. It was sent out a few minutes after 5 a.m.

Subject: Help needed ASAP

Just got a call that there are thousands of undelivered papers sitting in the Newton distribution center. We need help. Anyone who wants to show up between now and, say, 9 — the earlier the better for obvious reasons — will be very welcomed.

It’s 15 Riverdale Avenue in Newton.

Am told there’s help also needed in Peabody, but not as much. Probably about 8 routes.

That’s 200 Corporate Place, Peabody.

If you’re going, hit reply all. Partners can be found and paired up on site. Sorry and thanks.

Brian

I’m guessing that things will be a lot better around mid-week. That’s when PCF is supposed to be fully geared up, splitting the delivery territory with the new vendor, ACI Media Group.

Meanwhile, the Globe ran an excellent front-page story today on the hard lot of delivery drivers..

Boston magazine shrinks, restructures

I’ve been preoccupied with The Boston Globe‘s problems, but I didn’t want to let Tuesday’s bloodletting at Boston magazine pass without comment. Three people were let go, including senior editor S.I. Rosenbaum.

Like editor Carly Carioli, whose departure was announced last month, Rosenbaum is a Boston Phoenix alumnus. They are both quality journalists, and it’s unimaginable that Boston will be better without them. Also let go were associate digital editor Olivia Rassow and Erick Trickey, whom I don’t know.

As David Harris reports at the Boston Business Journal, the cuts extend to the Mother Ship in Philadelphia as well, and are part of an effort to turn at least part of the enterprise into some sort of advertorial machine, complete with a “content studio.”

These are desperate times, and I’m sure the top management, like everyone, is trying to figure out how to survive. I hope there’s still a place for good journalism.

The Globe‘s Jon Chesto covers the story here. And here is the official announcement, which is, shall we say, a model of such things.

Five takeaways from the likely end to the Globe‘s crisis

Previously published at WGBHNews.org.

First came the news that The Boston Globe’s previous distributor has re-entered the picture. Next came an apology by Globe publisher John Henry. And with those two steps, the Globe seems to have essentially brought its week-and-a-half-old home-delivery crisis to an end, even though problems will likely linger into next week. Here are five takeaways.

1. Management is convinced that the problem has been solved. Henry’s apology is proof of that. It’s a basic principle of public relations that you don’t bring out the Big Dog until you believe the crisis is under control. Henry’s statement wasn’t risk-free—the previous vendor, Publishers Circulation Fulfillment, won’t be back on the job until Sunday or Monday, and it’s still unclear how quickly delivery service can be fully restored. The new vendor, ACI Media Group, will share the work, and needless to say it has yet to prove itself. But there’s no longer any talk of having to wait four to six months.

2. John Henry is really, really sorry. Yes, his apology is a little bit defensive (blaming previous ownership for getting rid of the in-house delivery system) and a little bit geeky (no, we don’t care if the paper is “6 inches to the right of the first step”). But he struck me as genuinely, truly contrite that he had let down his customers. “I want to personally apologize to every Boston Globe subscriber who has been inconvenienced,” he wrote. “We recognize that you depend on us, and that we’ve let you down.”

3. There could be negative repercussions for the newsroom. Both Henry and chief executive Mike Sheehan have said that though the main impetus for switching carriers was to improve service, they were looking to save money as well. Sheehan has said Henry intended to reinvest those savings in the Globe. If that money fails to materialize, it could mean further cuts in a newsroom that was shrunk by some 45 positions just a few months ago.

4. Print still matters. During the past week and a half I’ve heard numerous suggestions that the Globe switch to online-only distribution—and even a few conspiracy theories suggesting that Henry and company had deliberately botched home delivery in order to smooth the way for such a move. (But couldn’t they switch to home delivery via black helicopter?) In fact, the Globe and nearly all other newspapers still make most of their money from print. “Subscription revenue is going to be the primary source of revenue in the future for newspapers,” Henry wrote. And though the Globe has had some success in persuading people to pay for digital subscriptions, print remains a lot more lucrative.

5. People really care about their newspaper. In an era when you often hear about how irrelevant newspapers as standalone products have become, it’s got to be heartening to see how much people care about their daily newspaper and how upset they are when it doesn’t arrive. It’s not so much print-versus-digital; it’s the continued viability of newspapers, whether in print or online, as living, breathing voices of the community. The future—and even the present—may be articles disaggregated from their sources and repackaged by Facebook, Apple News, and the like. For now, though, newspapers still matter.

Did the Globe just solve its home-delivery problems?

This is huge. The Boston Globe just reported that its previous vendor, Publishers Circulation Fulfillment, is going to handle half the deliveries starting Monday—and possibly as soon as Sunday.

Problem solved? I don’t know. Remember, drivers have been switching from PCF to the new one, ACI Media Group, and it may not be possible to reconstitute the network that previously existed. Still, it’s fair to call this a major step toward solving the home-delivery crisis.

Globe chief executive Mike Sheehan Sheehan predicts “an extremely rapid return to 100 percent deliveries and improved customer service.”

Update: And now Globe publisher John Henry has issued a statement and an apology. As long as the distribution problems are mostly solved in the next few days, this story is winding down.

Your daily update on the Globe’s home-delivery woes

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Photo (cc) 2007 by Steve Johnson

Previously published at WGBHNews.org.

There’s a risk that updates on The Boston Globe‘s home-delivery woes are going to become repetitive. But the story is still unfolding, and there is news to pass along. I’ll try to keep this terse.

As you no doubt know, Globe chief executive Mike Sheehan has been making the rounds. He told Jim Braude on Greater Boston Monday that he does not expect the worst-case scenario—a four- to six-month delay before service is returned to normal—will come to pass. Instead, he put it at 30 to 45 days. That’s four to six weeks, still a significant lag. I’d say the Globe has four to six days before this really starts to hurt the bottom line.

Then again, it depends. Sheehan also told Barbara Howard on WGBH Radio (89.7 FM) Tuesday that the new distributor, ACI Media Group, would be using updated software today and that he expects significant improvements almost immediately. If the Globe can solve most of the problem in the next few days (and based on Twitter reaction this morning, things have definitely not changed for the better yet), then getting the rest of it right over the next few weeks might be acceptable. On the other hand, several more weeks of utter chaos will be devastating.

Another aspect of the Braude interview worth noting: Sheehan vigorously disagreed with an assertion by columnist/paper boy Kevin Cullen that the switch will result in lower pay for carriers. “Whatever they pay the delivery people, it’s not enough,” Cullen wrote, “and it’s more than a little depressing to think this debacle has been brought about by a desire to pay them even less.”

Sheehan responded that the savings he anticipates would not come from paying the carriers less, pointing out that ACI is competing for workers with the Globe‘s previous carrier, Publishers Circulation Fulfillment, or PCF. And he repeated his claim that the switch was driven primarily for better service. Lower costs, better service? Seems to me that we generally get to choose one or the other, not both.

In other developments:

  • The Globe itself today reports that the paper may add a second vendor—possibly its previous vendor, PCF. The Globe also checks in with two other ACI Clients, The Dallas Morning News and the Palm Beach Post, and it sounds like both papers did a lot more advance planning than took place at the Globe. Executives at both papers say they are pleased with ACI’s performance, one of the few good signs in all this.
  • WBUR Radio (90.9 FM) has more on the new software. It includes some good quotes from friend of WGBH News Sue O’Connell, co-publisher of Bay Windows and the South End News.
  • The Boston Business Journal publishes an overview, including some interesting numbers on the Globe‘s reliance on print revenue.
  • The screw-up is affecting delivery of other papers as well, since ACI is now competing with PCF and forcing delivery people to decide which company to work with. Among the papers that are been harmed are The Daily Item of Lynn and The MetroWest Daily News of Framingham. Larger papers such as The New York Times, The Wall Street Journal, and the Boston Herald—all of which continue to be delivered by PCF—have been affected as well.
  • As for the Herald‘s non-coverage of a story that it would have been all over a few years go, I can’t top what my friend John Carroll has been doing. (Yes, the Herald is printed by the Globe these days.) Here is John’s latest update, which includes a tip of the hat to Beat the Press host Emily Rooney.

Mike Sheehan addresses Globe home-delivery meltdown

My WGBH News colleague Jim Braude interviewed Boston Globe chief executive Michael Sheehan tonight on Greater Boston about the Globe‘s home-delivery meltdown. Among other things, Sheehan says he expects the situation to be largely solved in 30 to 45 days—not four to six months. Watch the whole thing, but below are some highlights provided by WGBH.

• Sheehan responded to speculation that some Globe staffers would be losing their jobs:

BRAUDE: More than one person said to me that when you were hired to do this job, you made clear that you didn’t want to be responsible for things where you didn’t have experience, like distribution. Is that true? Is it true that you had that conversation with John Henry?

SHEEHAN: Yeah, circulation is not part of my—

BRAUDE: So who is responsible for this mess if not you?

SHEEHAN: I am.

BRAUDE: But who is the person who’s in charge who’s responsible for this?

SHEEHAN: We have a team of people in charge of it, but I’m the CEO, and I’m accountable for it.

BRAUDE: Ultimately you’re saying it stops at your desk. But whoever made the decision, is he or she still going to be working at the paper?

SHEEHAN: Yes.

BRAUDE: Nobody’s fired?

SHEEHAN: It was a group decision—

BRAUDE: No discipline for anybody?

SHEEHAN: No.

• Sheehan also commented on the backlash from subscribers:  

BRAUDE: You were a messaging guru in your former life. What’s the message that you’re going to convey to those angry subscribers, now and when you subscribe their service, that reestablishes that bond?

SHEEHAN: We’re sorry. We’re incredibly, deeply sorry that this happened. And we’re going to fix it. We appreciate their business. We appreciate the bond. When you go to someone’s house, and they’re shut in, and they tell you that “this is my lifeline to the world,” and they’re not getting it, we cannot disappoint people like that. And we won’t.