My WGBH News colleague Jim Braude interviewed Boston Globe chief executive Michael Sheehan tonight on Greater Boston about the Globe‘s home-delivery meltdown. Among other things, Sheehan says he expects the situation to be largely solved in 30 to 45 days—not four to six months. Watch the whole thing, but below are some highlights provided by WGBH.
• Sheehan responded to speculation that some Globe staffers would be losing their jobs:
BRAUDE: More than one person said to me that when you were hired to do this job, you made clear that you didn’t want to be responsible for things where you didn’t have experience, like distribution. Is that true? Is it true that you had that conversation with John Henry?
SHEEHAN: Yeah, circulation is not part of my—
BRAUDE: So who is responsible for this mess if not you?
SHEEHAN: I am.
BRAUDE: But who is the person who’s in charge who’s responsible for this?
SHEEHAN: We have a team of people in charge of it, but I’m the CEO, and I’m accountable for it.
BRAUDE: Ultimately you’re saying it stops at your desk. But whoever made the decision, is he or she still going to be working at the paper?
BRAUDE: Nobody’s fired?
SHEEHAN: It was a group decision—
BRAUDE: No discipline for anybody?
• Sheehan also commented on the backlash from subscribers:
BRAUDE: You were a messaging guru in your former life. What’s the message that you’re going to convey to those angry subscribers, now and when you subscribe their service, that reestablishes that bond?
SHEEHAN: We’re sorry. We’re incredibly, deeply sorry that this happened. And we’re going to fix it. We appreciate their business. We appreciate the bond. When you go to someone’s house, and they’re shut in, and they tell you that “this is my lifeline to the world,” and they’re not getting it, we cannot disappoint people like that. And we won’t.