New Haven Register – Page 3

In Chicago, too much hyperlocal competition?

A couple of friends today sent me a link to Mike Fourcher’s ruminations on what he learned running the Center Square Journal, a hyperlocal news site in Chicago that he started three years ago. He offers 21 lessons, and they’re not without value. But what stands out from my reading of them is that he simply faced too much competition for advertisers and readers. And that, in turn, was a consequence of his making an unfortunate choice of location.

The sites I profile in “The Wired City” — mainly the New Haven Independent, but also The Batavian, CT News Junkie, the Connecticut Mirror, Voice of San Diego and Baristanet — have very different business models, but they all have one thing in common: a niche that was being woefully underserved before they came along to serve it.

New Haven illustrates my point. Paul Bass launched the Independent in 2005 to provide city and neighborhood news that was largely being ignored by everyone else — including the region’s daily paper, the New Haven Register, which tended to focus on the suburbs around New Haven. Eight years later, the Independent and the Register still serve different audiences. They compete for certain types of city news, but mainly they stay out of each other’s way. And because the Independent is a nonprofit, they’re not competing for scarce advertising dollars.

The Batavian is very different from the Independent, but it has similar advantages. The for-profit site was launched in Batavia, N.Y., by the GateHouse chain in 2008 as a pilot project. In 2009 it was acquired by Howard Owens after he was let go as GateHouse’s director of digital media.

The Batavian was up against two established news organizations: The Daily News and WBTA Radio. Owens formed a partnership with the radio station and competed fiercely with The Daily, as the locals call it. Unlike Fourcher’s experience in Chicago, though, there really wasn’t anyone else.

Like Paul Bass in New Haven, Owens carved out a niche by going more local than his competition — one county for The Batavian versus three for The Daily. It turned out that the business community was vibrant enough to support a daily newspaper, a radio station and a community website. But if there were, say, a half-dozen websites all trying to turn a profit, it’s not likely any of them would be able to make money.

Fourcher, a refugee from the robo-news operation Journatic, is now trying something interesting. He’s called a community meeting for Jan. 31 to see if his readers like the Center Square Journal enough to help him continue it in some form, or possibly to take it over in its entirety.

What’s evident from his 21 lessons, though, is that he fell short of making the Journal a vital part of his readers’ lives — possibly because there were already too many other voices competing for people’s time, attention and dollars.

What’s at stake in the latest Journal Register bankruptcy

This article also appears at the Nieman Journalism Lab.

In the spring of 2009, when I began researching what would become a book about online community journalism, I couldn’t have found a better foil than the New Haven Register.

Owned by the bankrupt Journal Register Co. (JRC), the daily was moribund and mediocre, its disconnect from the community symbolized by its location: a gigantic converted shirt factory, partly surrounded by barbed wire, on the outskirts of the city next to Interstate 95. The contrast with the New Haven Independent, a nonprofit, online-only startup that is the focus of my book, couldn’t have been more stark.

Three years later, when I turned in my manuscript, things had changed considerably. JRC was out of bankruptcy. Its chief executive, John Paton, was winning industry plaudits for his “Digital First” strategy of accelerating the transformation from print to online. The New Haven Register had a new, young, progressive editor, Matt DeRienzo. And JRC had outsourced printing to the Hartford Courant as DeRienzo had begun preparing to move his staff to a yet-to-be-determined location in the downtown. New Haven, a poor, largely minority city of about 130,000 people, was suddenly home to two of the country’s most closely watched experiments in reinventing local journalism. (My book on all of this, “The Wired City,” will be published by the University of Massachusetts in 2013.)

So I was shocked on Wednesday when Jim Romenesko reported that JRC was once again entering bankruptcy. As Paton explained it on his blog, the idea is to get the company out from under the legacy costs that it took on when the newspaper business was a lot larger and more profitable than it is today: debt; long-term leases on buildings it no longer needs; and pension obligations. The strategy is to take advantage of Chapter 11 in order to reduce JRC’s cost structure and re-emerge from bankruptcy in a matter of months.

The pension piece has been the subject of considerable consternation on Twitter and elsewhere, as it raised the specter of out-of-state investors (JRC is headquartered in suburban Philadelphia) taking away from loyal employees what is rightfully theirs. DeRienzo countered by pointing out that pensions are guaranteed by the federal government. “No one’s retirement is at risk,” he wrote.

There’s no question that guaranteed pensions are largely a thing of the past in the private sector, with defined benefits having given way some years ago to the era of the 401(k). And JRC is not the only newspaper company with pension problems. In 2009, the New York Times Co. nearly reached a deal to sell the Boston Globe that would reportedly have brought in less cash ($35 million) than the Globe’s future pension obligations ($59 million), which prospective buyers were asked to assume.

In other words, if you were going to start any private enterprise from scratch, you would almost certainly not include pensions as one of the benefits that you would offer your employees. And I have little trouble believing that JRC’s pension system is weighing the company down.

On the other hand, it seems to me that JRC may soon face a “Where’s the beef?” moment. Paton’s tireless advocacy of Digital First has gotten a lot of attention and praise — deservedly so. At some point, though, Paton has to deliver real improvements both to the journalism of JRC’s news organizations and to the bottom line.

I think Paton and DeRienzo have the right values and the right motives. I’m rooting for them. Fundamentally, though, we are talking about trying to effect change from the top down. Corporate chain ownership has been a disaster for community journalism. I’d rather my paper be owned by a good chain than a bad one. But neither is an adequate substitute for local ownership — and yes, I realize that’s no panacea, either.

As the Nieman Journalism Lab’s Joshua Benton points out, this may be Paton’s last, best chance to remake JRC exactly along the lines that he envisions — truly a new start without the dead weight of his predecessors’ poor decisions dragging him down. I’m eager to see what he’ll do with that opportunity.

New Haven Independent suspends comments

The New Haven Independent, a nonprofit, online-only news site, has long stood as a model for how to handle comments the right way. Though editor and publisher Paul Bass allows anonymity, he makes sure that every comment is screened before it’s posted. His comments policy begins: “Yes we do censor reader comments. We’ll continue to.”

So I was pretty surprised to learn a little while ago that Bass has suspended comments in order to give him and his staff some time to “catch our breath” and think about how to handle a deluge of nastiness — a deluge that he says has been on the increase since last fall’s contentious mayoral campaign. He writes:

The resulting harsh debate made me wonder: Is this the long-awaited new dawn of democracy and accountability we thought we were helping to help spark in New Haven by launching the Independent in 2005? Or are we contributing to the reflexively cynical, hate-filled discourse that has polluted American civic life? Are we reviving the civic square? Or managing a sewer with toxic streams that demoralize anyone who dares to take part in government or citizen activism?

What precipitated the hiatus, Bass explains, was a particularly hateful comment that somehow got posted even though he thought he’d zapped it. (It’s gone now.)

The city’s daily newspaper, the New Haven Register, has had its own problems with hateful, racist online comments. The new editor, Matt DeRienzo, vowed shortly after his appointment last summer that the Register would begin screening all comments — a system that is now in effect.

The idea behind comments is to build a community around the news through a multi-directional conversation. Though community and conversation remain worthwhile goals, nearly 20 years into the online-news era it remains far from clear as to whether online comments are the best way to do that.

Wednesday follow-up: Matt DeRienzo has written a smart reaction piece, asking, among other things, “How can the community be part of your journalism if you don’t even allow them to comment on what you do?”

Worcester paper abandons printing presses, too

It’s become a flood. The Telegram & Gazette of Worcester has announced it’s shutting down most of its printing operations, costing 64 employees their jobs. The T&G will be printed at the Boston Globe. Both papers are owned by the New York Times Co.

The announcement comes within days of the Boston Herald’s deal with the Globe, and with the New Haven Register’s decision to shut down its presses and shift its printing operations to the Hartford Courant.

Total job loss: 222. Absolutely necessary. And a tragedy for the workers, their families and the local economy.

New Haven Register to stop presses, cut 105 jobs

As a symbol of a newspaper that’s out of touch with its community, you couldn’t do much better (in other words, much worse) than the headquarters of the New Haven Register. The city’s daily newspaper is located in a former shirt factory alongside Interstate 95 amid an undistinguished strip of businesses. A barbed-wire fence surrounds part of the property.

So though you’ve got to be sad at today’s news that the Register will soon be printed by the Hartford Courant and that 105 people will lose their jobs, in the long run it should provide the Register with an opportunity to rebuild its community ties. The New Haven Independent covers the story, and it follows by days the announcement that the Boston Globe will soon begin printing most editions of the Boston Herald.

New Haven Register editor Matt DeRienzo has said he wants to move the staff — or at least part of it — to a downtown location where members of the public will be free to walk in, grab a cup of coffee and observe news meetings — as they already do at a smaller paper he also runs, the Torrington Register Citizen.

Recently, the Register began webcasting its news meetings as well.

Like many papers, the Register moved out of the downtown in the ~~1970s~~ 1980s as a reflection of the large industrial enterprises they were in those days — manufacturing plants that took deliveries of paper and ink, and then sent fleets of vehicles across the region to distribute the finished product. It made a certain kind of sense, but it also represented the fraying of a relationship with the communities those papers served.

Now the Register’s owner, the Journal Register Co., has embarked on an extensive reinvention effort called “Digital First.” The Register’s decision to jettison its printing operation is a reflection of that effort, and it could be a sign of better days to come.

Media Nation’s top 10 posts of 2011

I’ve seen several bloggers list their most-viewed posts of 2011, which made me curious as to which Media Nation posts were accessed most frequently.

I’m not sure exactly what it says — most Media Nation readers simply look at the home page or read it via RSS or email. By contrast, those who click on a specific entry are led there via another blog or social media, which means they comprise a different sort of audience. For instance, according to Google Analytics, the Media Nation home page received 199,143 page views between Jan. 1 and yesterday, whereas the number-one individual item (on radio talk-show host Jay Severin’s return) was accessed just 6,257 times.

In any event, here is my top 10 for 2011.

1. Jay Severin returns to Boston’s airwaves (Aug. 16). This is one of three Severin-related posts in my top 10, which I find puzzling. I didn’t give him a lot of space, and certainly no support. Yet not only did this item rise to the top, but it attracted 28 comments, many from Severin fans who don’t normally post their thoughts here.

2. A rant for the ages against corporate media (Nov. 18). James Craven of GateHouse Media’s Norwich (Conn.) Bulletin wrote a blog post ripping management for deciding “to cannibalize the paper” after he got word that he’d been laid off. The blog post was removed almost immediately — but not before I posted it.

3. Globe outsources online comment screening (April 12). An item on the Boston Globe’s decision to hire a Winnipeg-based company, ICUC, to screen and remove offensive online comments. The post includes several internal documents, including the paper’s complete online-comments policy.

4. Way out of bounds in New Haven (Jan. 26). The New Haven Register’s website posted an online poll asking readers “Who’s the hottest local female television personality?”, complete with photos available for purchase. The Register, under the direction of a progressive new editor since August, is now trying to reinvent its online presence.

5. Jay Severin is suspended — again (March 31). Like I said.

6. GateHouse Media parts company with Greg Reibman (Nov. 9). The debt-burdened chain’s most recent round of layoffs claimed Greg Reibman, publisher of the company’s Greater Boston papers and a respected, forward-looking executive. Check out his new blog, Village 14, about all things Newton.

7. Indies fight back against Patch (May 13). A number of independent local-news-site operators launched a campaign called Authentically Local. The project included a few of my favorites: the New Haven Independent, the Batavian and Baristanet, whose co-founder and editor, Debbie Galant, was the leader of the effort.

8. Clif Garboden, 1948-2011 (Feb. 12). A tribute to the late, great managing editor, photographer and conscience of the Boston Phoenix. Clif was simultaneously a caustic, profane social critic and an unabashed idealist — two qualities that I think are often found together.

9. WTKK fires Severin (April 6). Go figure. Yes, I understand that Severin has a lot of fans and detractors who are interested in reading about him. I’m just surprised at how many of them flocked to Media Nation.

10. Dialing up outrage in New Haven (Feb. 7). The nonprofit New Haven Independent found itself in the midst of a controversy after a custodian it quoted on turmoil within the police department was fired. The Independent crusaded on her behalf, and she was rehired. Commenters, though, were divided on how the Independent handled the issue.

New Haven Public Schools spokesman resigns

Word came last night that Chris Hoffman — the New Haven Public Schools spokesman who grabbed New Haven Independent managing editor Melissa Bailey’s video camera, berated her and could be heard dropping an F-bomb on school property — has resigned.

Hoffman made nearly $79,000, and though I’ve been told he is fundamentally a good guy, he clearly was out of his element in a job that taxpayers probably shouldn’t have been asked to pay for in the first place.

Here’s another account of the incident, by Mary O’Leary of the New Haven Register.

What does “Digital First” really mean?

New Haven’s final pre-primary mayoral debate in what has been a spirited campaign was held Thursday — and the New Haven Register, the Journal Register Co.’s flagship, didn’t bother to cover it. Instead, the Register linked to a story in the New Haven Independent, a nonprofit news site.

It was a curious decision, to say the least, and it comes at a time when JRC chief executive John Paton is the toast of the newspaper business for espousing a “Digital First” strategy.

In late August I had a chance to interview Matt DeRienzo, the new editor of the Register (as well as of two other Connecticut dailies). He struck me as a nice guy and genuinely committed to Paton’s goal of reinventing the daily-newspaper business online. But even though this particular debate was not as high-profile as previous ones, it still seems strange to outsource a story about an important city election to another news organization.

Among the Journal Register Co.’s high-profile advisers is Jeff Jarvis, well known for saying, “Do what you do best and link to the rest.” Good advice. But if covering a mayoral debate is not among the things a city newspaper does best, then I think we have to ask why.

Maybe someone got sick — though I’d hate to think the Register is so thinly staffed that no one else was available to send into battle.

Update. Paton responds via Twitter: “NHR doesn’t cover one event and you think that calls into question Digital First as a strategy? Ridiculous.”

Update II. DeRienzo responds in the comments. And makes some good points.

How to handle comments — and how not to

A New Haven alderman and his wife were involved in a shoving match at their home shortly before 2 a.m. this past Saturday, according to police. The incident serves as a textbook illustration of how to handle reader comments — and how not to.

The alderman, Darnell Goldson, is African-American, a fiscal conservative and a high-profile critic of Mayor John DeStefano. The city’s daily newspaper, the New Haven Register, and a nonprofit news site, the New Haven Independent, published brief stories on the altercation. The Register allows anyone to post comments immediately, though offensive ones can be removed if someone complains, or if someone on the Register’s staff catches it. The Independent screens all comments before posting.

Over the past year I’ve interviewed a number of folks in the city’s large African-American community. Invariably, the Register’s comments policy is near the top of their list in complaints about the Register. The Independent doesn’t necessarily get perfect scores on that front. But because blatantly racist comments are not allowed at the Independent in the first place, black readers generally give the Independent high marks for trying to encourage a civil conversation.

Here are some of the dicier comments you’ll find about the Goldsons at the Register right now — some racially charged, some just in incredibly poor taste:

Probably a drug related incident !

Pretty rough neighbor hood. ”

…

Obviously a personal matter that was fueled by something egregious.

Common sense would dictate some type of marital discord that involves “whoopee”, “friends with benefits” or a series of one-night-stands.

No big deal as this type of behavior is quite common in Ward 30

…

Hmm,I wonder…Would you all be so quick to rush to bury this man if instead of “Darnell”, his name happened to be “Daniel”,”Christopher”, or some other, more caucasian name?Racism pervades so many comments made on this page that it makes me sick.If you are a racist loser, come right out and say it, don’t dance around the subject by negatively commenting every time someone with a name like “Jamal, Tyshawn, or Darnell” is referenced in an article!

…

Its because the ones with the names like Jamal, Darnell, Tyshawn, LaKeisha, Tyreeka, etc are the ones we hear about causing most of the trouble and committing most of the crimes in the area.

Call it racist if you want, but the bad citizens in your community are the ones giving black people a bad name. The rest of us normal citizens who do work and who do stay out of trouble are just really sick of hearing black people cry racism when there are so many of you causing your own problems.

…

Cheer up everybody, the makeup sex is going to be incredible!

Please understand that I’m not saying the Register condones such comments. Its commenting policy says, “We ask that you be polite. Offensive comments will be removed and repeated offensive comments could lead to being banned from commenting. In no way do the comments represent the view of nhregister.com.” And based on what I’ve seen in the past, I expect some or all of these comments will be gone before long.

But by not taking responsibility for comments before posting, the Register opens itself up to charges of offensiveness and of insensitivity to the black community.

By contrast, the Independent’s policy begins: “Yes we do censor reader comments. We’ll continue to.” And if you look at the comments appended to the bottom of the Independent’s story, you won’t find anything remotely like what I’ve quoted above.

This has nothing to do with free speech. It’s about brand, reputation and journalistic standards. It’s also about whether you think of comments as a way to build community, or simply as a tactic to drive up page views.

No responsible editor would allow ordinary people to be quoted making such remarks, especially anonymously. Nor would an editor publish such garbage as a letter to the editor. Why should comments be any different?

In New Haven’s schools, addition by subtraction

You won’t find a better example of the difference between a reporter who’s immersed in her beat and one who’s a generalist. The New Haven Register and the New Haven Independent today reported on the latest high-school test scores — a big deal everywhere, but especially in New Haven, where a nationally watched education-reform effort is under way.

Both the Register’s Abbe Smith and the Independent’s Melissa Bailey wrote that there were some especially notable improvements at Wilbur Cross High School, which the school superintendent, Reginald Mayo, referred to as having done an “extraordinary job.”

But the Independent also reported that the number of Wilbur Cross students taking the test this year was 200 lower than the previous year, and that those 200 comprised some of the most challenged students in the system. Bailey’s lede:

Pop quiz: If test scores at Wilbur Cross High School go up, but the number of test-takers drops by 200 — or by more than 50 percent, with many low performers gone — should the district tout “extraordinary” gains?

I’m not picking on Smith, who’s a good reporter. But Bailey is immersed in the New Haven school system, having visited classrooms across the city and written dozens of stories, some of them quite in-depth. A few months ago, I had a chance to accompany her to an elementary school, where we spent the morning sitting in on a teaching-team meeting, a reading-team meeting and even a teacher evaluation, which we were allowed to attend on the grounds that we not identify the teacher.

When you’ve got that kind of background knowledge, anomalies like the Wilbur Cross scores jump out at you.

Oh, and, by the way, Wilbur Cross principal Peggy Moore seems to be a real piece of work.