Tag: GateHouse

Media Nation’s top 10 posts of 2011

Clif Garboden

I’ve seen several bloggers list their most-viewed posts of 2011, which made me curious as to which Media Nation posts were accessed most frequently.

I’m not sure exactly what it says — most Media Nation readers simply look at the home page or read it via RSS or email. By contrast, those who click on a specific entry are led there via another blog or social media, which means they comprise a different sort of audience. For instance, according to Google Analytics, the Media Nation home page received 199,143 page views between Jan. 1 and yesterday, whereas the number-one individual item (on radio talk-show host Jay Severin’s return) was accessed just 6,257 times.

In any event, here is my top 10 for 2011.

1. Jay Severin returns to Boston’s airwaves (Aug. 16). This is one of three Severin-related posts in my top 10, which I find puzzling. I didn’t give him a lot of space, and certainly no support. Yet not only did this item rise to the top, but it attracted 28 comments, many from Severin fans who don’t normally post their thoughts here.

2. A rant for the ages against corporate media (Nov. 18). James Craven of GateHouse Media’s Norwich (Conn.) Bulletin wrote a blog post ripping management for deciding “to cannibalize the paper” after he got word that he’d been laid off. The blog post was removed almost immediately — but not before I posted it.

3. Globe outsources online comment screening (April 12). An item on the Boston Globe’s decision to hire a Winnipeg-based company, ICUC, to screen and remove offensive online comments. The post includes several internal documents, including the paper’s complete online-comments policy.

4. Way out of bounds in New Haven (Jan. 26). The New Haven Register’s website posted an online poll asking readers “Who’s the hottest local female television personality?”, complete with photos available for purchase. The Register, under the direction of a progressive new editor since August, is now trying to reinvent its online presence.

5. Jay Severin is suspended — again (March 31). Like I said.

6. GateHouse Media parts company with Greg Reibman (Nov. 9). The debt-burdened chain’s most recent round of layoffs claimed Greg Reibman, publisher of the company’s Greater Boston papers and a respected, forward-looking executive. Check out his new blog, Village 14, about all things Newton.

7. Indies fight back against Patch (May 13). A number of independent local-news-site operators launched a campaign called Authentically Local. The project included a few of my favorites: the New Haven Independent, the Batavian and Baristanet, whose co-founder and editor, Debbie Galant, was the leader of the effort.

8. Clif Garboden, 1948-2011 (Feb. 12). A tribute to the late, great managing editor, photographer and conscience of the Boston Phoenix. Clif was simultaneously a caustic, profane social critic and an unabashed idealist — two qualities that I think are often found together.

9. WTKK fires Severin (April 6). Go figure. Yes, I understand that Severin has a lot of fans and detractors who are interested in reading about him. I’m just surprised at how many of them flocked to Media Nation.

10. Dialing up outrage in New Haven (Feb. 7). The nonprofit New Haven Independent found itself in the midst of a controversy after a custodian it quoted on turmoil within the police department was fired. The Independent crusaded on her behalf, and she was rehired. Commenters, though, were divided on how the Independent handled the issue.

A rant for the ages against the corporate media

James Craven

Following the most recent round of layoffs at GateHouse Media, one newly unemployed journalist decided he’d had enough. James Craven, who worked for GateHouse’s Norwich Bulletin in Connecticut, wrote a blog post headlined “Goodbye Norwich” in which he ripped into GateHouse management for deciding “to cannibalize the newspaper.”

You will not be surprised to learn that Craven’s post has been taken down. But thanks to the glories of Google’s cache feature, you can still read it here for what I’m sure will be a limited time. So click while it’s hot. (The Google cache version is now gone, but I’ve posted it as a PDF.)

Among other things, Craven writes that it’s his understanding the Bulletin is profitable, yet GateHouse laid off seven members of the newsroom staff. He continues:

[T]he most recently ordered layoffs will sap The Bulletin of nearly 20 percent of its newsroom staff. That will, of course, allow the president of Gatehouse Media to follow up on his $750,000 bonus to himself with an equally staggering and incongruous gratuity this year. Merry Christmas Mr. President.

Craven is referring to GateHouse chief executive Michael Reed, who did indeed receive a bonus of $750,000 last year. GateHouse president Kirk Davis got “only” $275,000. One other mistake: Craven prematurely offs Philip Meyer, who can now invoke Mark Twain.

Craven also writes:

The thing about reduced community coverage is that you do not notice it while it is happening. It is, if I may be so bold, like a cancer. It works below the surface, until one day when suddenly it becomes all too apparent. There will be referendums that may not be covered as fully. Some school functions — that first grade play that in the past featured your son or daughter — will be bypassed. On holidays, like Veterans Day, decisions will be made to forfeit coverage in some communities because there just is not an extra reporter.

According to Craven’s Twitter feed, he is “an award winning journalist but due to a corporate layoff is now job hunting.”

Craven has written a rant for the ages. And he raises an important point. We all know that the newspaper business (like most businesses) is struggling. What is less well-known is that many of these papers are making money, but are being ravaged by their corporate owners, which are staggering under the debt they took on to build their empires and whose executives remain addicted to paying themselves bonuses.

Craven comes across as a journalist who really cares, and I wish him well. I have no idea if he could make a go of it financially. But how great would it be if he started a Norwich community news site to compete with the Bulletin?

GateHouse Media parts company with Greg Reibman

Greg Reibman

Some truly shocking news out of GateHouse Media: Greg Reibman, publisher of the company’s Metro papers, is out in what Rick Daniels, president and CEO of GateHouse Media New England describes as part of an attempt to “streamline our operations.”

Daniels, in a memo to the Metro Unit staff, says that Reibman’s is one of two publisher’s positions to be eliminated. A trusted source tells me that the other position is held by Mark Skala, who runs GateHouse’s Cape Cod papers.

Reibman, as Daniels notes, has been a stalwart at GateHouse for a long time — a leader in the company’s social-media efforts as well as a key player in the company’s linking lawsuit against the Boston Globe a few years ago.

GateHouse, based in the suburbs of Rochester, N.Y., owns about 100 community papers in Eastern Massachusetts. The Metro Unit that Reibman headed includes papers such as the Cambridge Chronicle, the Newton Tab and the Somerville Journal.

This strikes me as an incredibly shortsighted move. But GateHouse has been staggering under a mountain of debt for years. Combined with recent layoffs I’ve heard about at CNHI’s papers, which in Massachusetts include the Eagle-Tribune of Lawrence, the Daily News of Newburyport, the Salem News and the Gloucester Daily Times, and it’s clear that the community-newspaper crisis is far from over, even if it’s not as acute as it was in, say, 2009.

The full text of Daniels’ memo follows.

TO: All Metro Unit Employees

FROM: Rick Daniels

DATE: November 9, 2011

I want to update all members of the Metro unit on a reorganization we are announcing today, November 9th. After reviewing alternatives to streamline our operations here in New England, we have decided to reduce the number of group publisher positions. Regrettably, this will result in the elimination of two publisher roles, one of which is currently held by Greg Reibman.

Simply put, the continued changes in the business model – for virtually all media companies — have forced us to re-assess every role and position, both in senior management and throughout the company. Greg has been a valued colleague to us all; like many of you, I will miss his expertise and passion. He plans to transition his responsibilities and complete his time with the company by the first week of December.

We are fortunate to have two experienced and capable leaders who will assume Greg’s responsibilities: Chuck Goodrich will add the duties of publisher of the Metro titles to his existing titles in three other regions. Additionally, West editor-in-chief Richard Lodge will take on the responsibility for overseeing the news operations with the existing editors. Cris Warren will continue to lead the sales effort, coordinating her work closely with Sean McDonnell, Chief Revenue Officer, and Chuck.

Saying good-bye to a colleague is never easy or pleasant. Greg has worked hard with the Metro staff to produce excellent print and digital publications while his advertising team has exceeded or met revenue expectations for 24 consecutive months, a significant achievement in any economy.

As you know, Greg also wore a second hat here, as Vice President of Content Development and Partnerships for GHMNE. He led the way in our successful legal challenge against the Boston Globe in 2009 and has also been a trailblazer in dealing with social media and establishing both new and old partners in community journalism, including with WCVB-TV and, more recently, WGBH and ArtsBoston. Perhaps most important, he has assembled a team of very skilled and inspired Metro staffers. I’m sure everyone in the unit will extend their own best wishes to Greg, and will honor him by working with Chuck and Richard to build on his accomplishments in the future.

A few more thoughts on Patch.com

My Thursday posting of an e-mail from a Patch.com local editor who considers herself overworked and underappreciated brought an unusually strong reaction from Media Nation readers — many of them, no doubt, people who work for Patch or who are thinking about it. I received nearly 4,400 page views on Thursday, well over double the usual amount of traffic.

I received several e-mails from current and former Patch folks, also insisting on anonymity, and wary about whether they wanted their words posted at all. I am not normally in the habit of publishing anonymous e-mails, and I’d just as soon Media Nation not turn into a forum for anonymous pro- and anti-Patch missives. But I can say that a few folks agreed with the anonymous e-mail and a few disputed it. One even asked that I pressure my source into giving up her identity so that other local editors will not be suspected. (Uh, no.)

What’s beyond dispute is that community journalism is hard work, and has never been particularly lucrative. In Greater Boston, what’s shaping up is a three-way battle involving Patch, GateHouse Media’s Wicked Local sites and the Boston Globe’s Your Town sites. Here’s what I’m hearing from folks who’ve been in touch with me:

  • Though no one is getting rich working for Patch, it offers better pay and benefits than its competitors. But that comes with an unusually heavy load of responsibilities, as outlined by my anonymous e-mailer. Local editors must manage every aspect of the site.
  • Many GateHouse journalists earn less than Patch editors. But though they also put in dauntingly long hours, editors and reporters don’t have as many non-journalistic responsibilities.
  • Correspondents for the Globe’s Your Town sites are freelancers, and receive no benefits at all.

I should note that nearly all Wicked Local content is repurposed from GateHouse’s newspapers, most of them weeklies. The Your Town sites combine online-only stories, an occasional Globe story and aggregation from other news sources (but not from Wicked Local). Patch is online-only.

I should also note that the Your Town/Wicked Local/Patch combination is far from the only game in community journalism. Medium-size dailies such as the Eagle-Tribune papers north of Boston, GateHouse’s own dailies west and south of Boston, and Rupert Murdoch’s (yes, believe it or not) Standard-Times of New Bedford and Cape Cod Times are among our most important sources of local news. Journalists at those papers tend to be more experienced and better paid, too.

There are two pieces of good news in all of this: there’s a lot of competition for local news in Greater Boston, and competition is good for readers; and, a year after the news business seemed to be collapsing, news outlets are hiring young reporters at a healthy clip in order to staff new hyperlocal sites.

Hard times working the Patch

Boston Globe reporter Johnny Diaz today writes about Patch.com, the AOL-owned network of hyperlocal news sites that is (excuse me) sprouting up around the country.

As I noted earlier, Diaz writes that Patch is up against considerable competition in Greater Boston, principally from GateHouse Media’s Wicked Local websites and the Boston Globe’s Your Town sites — both of which, unlike Patch, are tied to established newspapers.

There are already 13 Patch sites in Massachusetts, with more to come.

After I posted my earlier Patch item, I heard from a Patch local editor (LE, in Patch-speak) who described working conditions that sound pretty challenging. Granted, community journalists in general work very hard for not much money. But the LE who wrote to me suggested that Patch takes it to another level.

The LE who contacted me asked that her name not be used, but gave me permission to publish her e-mail. I have verified that she is who she says she is. I don’t consider this to be the last word, and I would welcome a response from Patch. The e-mail:

The working conditions for local editors at Patch sites raise the question of whether this model is sustainable or about whether this is the reality for journalists working in this new media age.

Basically, the job is 24/7 with so far little support in getting any kind of time off — nights, weekends, vacation days guaranteed under our AOL contract. (Some regional editors do try to help; others don’t.) This time-off issue has become a major concern among local editors. You might hear about the 70-hour work weeks. Yes, 70 hours and more. It’s a start-up and all that, and I knew it would be hard work going in. But what is becoming distressing is this sense that I can’t get a break. I’ve worked in journalism for more than 20 years as a newspaper reporter, online editor, magazine editor, and I’ve never worked so much in my life.

Patch has a policy that it the local editor’s responsibility to find our nights/weekend/vacation replacements. And we must pay that person out of our freelance budgets. I’m just three months into this job, and I’ve heard from LEs around the country that this task of finding your replacement can be daunting, because it is hard to find qualified journalists who have that sort of time to do a vacation fill-in — who who will do it for what Patch pays its freelancers. I’ve been hearing that LEs who have been around longer, up to a year, are starting to question whether the job is worth it.

And, it’s not just being a reporter, but it’s also being a city editor/assignment editor/managing editor/copy editor, and it’s handling freelance payments (and freelance payment troubleshooting), doing videos, monitoring calender and event listings, doing some of our own marketing, and even HR. It seems the business model of this organization is to add tasks, traditionally handled by others in other organizations, to the plate of the local editors. More recently, I’ve been wondering if it would be possible, time-wise, to do the kind of enterprise journalism I would like.

Maybe I should be grateful I have a job and stop griping.

Follow-up: “A few more thoughts on Patch.com.”

Patching in to AOL’s Patch (II)

Old friend Mark Leccese, blogging at Boston.com, offers further thoughts on the competition among Patch, GateHouse Media’s Wicked Local sites and Boston.com’s Your Town initiative.

Let me repeat: The most interesting local online journalism is taking place at the grassroots. And no one in Greater Boston does a better job of aggregating it than Adam Gaffin of Universal Hub. If you didn’t know that already, well, now you do.

(Disclosure: Media Nation is part of Gaffin’s Boston Blogs advertising network.)

Earlier item.

Patching in to AOL’s Patch

AOL’s local-news initiative, Patch, has been ramping up in Massachusetts in recent months. The effort deserves a full post, so consider this a placeholder. Universal Hub has been all over Patch, chronicling the departure of several GateHouse Media employees who’ve signed on as Patch editors.

My tendency is not to get too excited when a national corporation with no roots in journalism decides to take on hyperlocal news. There have simply been too many instances of the suits deciding that journalism isn’t as lucrative as they had hoped and then pulling the plug a year or two down the line.

Based on Arlington Patch, the sites seem attractive and easy to navigate, with a strong emphasis on community participation. But I don’t know that I see anything that would make me choose it over GateHouse’s Wicked Local Arlington site, or Boston.com’s Your Town page for Arlington.

Besides, I think online local news works best when it grows from the ground up. Local blogs vary wildly in quality. But I’d rather check in on Bob Sprague’s Your Arlington blog than to spend my time with the progeny of Steve Case.

That said, it’s early. Maybe Patch will represent some sort of breakthrough. We’ll see.

Waltham daily will be cut to twice weekly

The Daily News Tribune of Waltham will cut back from five days a week to two just before Labor Day and publish under a more locally focused name: the Waltham News Tribune. The move was announced earlier today on the paper’s website.

Starting Aug. 31, the paper will come out on Tuesdays and Fridays, although publisher Greg Reibman was quoted as saying the goal is to prove daily coverage online and through a new mobile app.

“We will be all Waltham, all the time,” Reibman said, explaining that the paper will no longer cover Newton.

The News Tribune is published by Fairport, N.Y.-based GateHouse Media, which owns about 100 papers in Eastern Massachusetts, most of them weeklies. In an internal e-mail obtained by Media Nation, Rick Daniels, president and CEO of GateHouse’s New England group, compared the move to a similar one made last October, when the Daily Transcript of Dedham was cut back from five days a week to one and renamed the Dedham Transcript.

“We’re confident this approach, coupled with our website, will make the Waltham News Tribune more valuable and useful to Waltham residents and our advertisers,” Daniels said.

GateHouse, a national chain, is under considerable financial strain, as are virtually all newspaper companies (although things may be looking up a bit). The twice-weekly move probably isn’t one that company officials wanted to make. But from a business point of view, it makes sense to cut production costs and shift advertising into just two editions rather than five if it can be done without alienating readers.

If the company follows through on its online and mobile promises, then this will look smart.

The full text of Daniels’ e-mail follows:

As you all know, we are continuously evaluating our publishing strategies in each of our communities to make sure we are the most efficient and effective local news source in the market.

Last October, for example, we changed The Daily News Transcript from a five-day daily newspaper to a weekly newspaper, Dedham Transcript, while putting a new focus on a redesigned Norwood Transcript as well. That decision turned out to be a big win, especially in Dedham where, with special thanks to the efforts of editor Andrea Salisbury and our circulation eam, we’ve steadily grown our subscription base as well as single copy sales since the launch.

Later this summer, we will be making a similar move in Waltham, only with one significant variation. On Friday, Aug. 27 we will deliver the last issue of The Daily News Tribune and, instead, focus on producing a high-quality twice-weekly paper, to be called the Waltham News Tribune.

The newly designed Waltham News Tribune will arrive at doorsteps and on newsstands every Tuesday and Friday. In contrast to the Daily News Tribune, which currently includes coverage of Newton and Watertown, along with non-local content such as Associated Press stories, comics and other syndicated features, the new twice-weekly paper will focus exclusively on Waltham.

We’re confident this approach, coupled with our website, will make the Waltham News Tribune more valuable and useful to Waltham residents and our advertisers. We chose Tuesday and Friday as our two publishing days based on the news and advertising needs of our readers and customers. We anticipate the Tuesday edition will include city council coverage, weekend sports and breaking news, while the Friday edition is likely to include additional areas of coverage such as upcoming weekend entertainment and features. In addition, the Tuesday edition will carry our “WickedLocalJobs” section and the Friday edition will carry our “WickedLocalWheels” section.

By working closely with the production and circulation groups, we’ve been able to develop a plan that will allow us to handle pre-printed inserts in both the Tuesday and Friday editions while getting the newspaper to newsstands by lunch time each day. This will help in driving single copy sales. Please know that we are not trimming our editorial or sports staff as part of this change. Andy Merritt, the Tribune’s current night editor, will be the new paper’s editor. Scott Souza will remain the sports editor and will also continue in his role as GateHouse’s beat reporter covering the Boston Celtics. Editorial oversight for Waltham will be transferred to the Metro Unit, with Greg Reibman as publisher, and Kat Powers as managing editor.

In the next few weeks we will contact all Daily News Tribune newsdealers of this change and will inform subscribers that their account balance will be transferred in full to a new twice-weekly subscription. Our call center will be fully prepared to help resolve all concerns to our customer’s satisfaction. If you receive any home delivery questions before that, please refer them our customer service department at 1-888-MYPAPER. Local news continues to be the mission of GateHouse Media New England, and we’ll continue to evaluate and improve all facets of our business to strengthen our position as the premier provider of local news and information, both in print and online in Eastern Massachusetts.

At one point in time, some might have wondered whether our local mission might have been too limited to enable us to be highly relevant to our readers, advertisers and the communities we serve as well as be consequential and successful as a business enterprise. In the last several months, several competitors have emerged that are entirely focused on the hyper-local news, information and advertising markets – not because these markets are somehow “small” or “insignificant”, but because they are hugely consequential in being able to support a viable publishing company – whether print, the digital media or (as we do) both. These competitors actually affirm that we ARE in the best part of the media world. They also have to realize that this company has been at this business for a long time, and enjoys a market position that will be extraordinarily difficult to crack.

Here are four compelling numbers that help to tell the GateHouse New England story, circa 2010: 1.7 million, 3 million, well over $100 million and 400. These numbers represent, respectively: The size of our Massachusetts print audience, the number of unique visitors per month to our websites, the size of our revenue base and the number of full-time professional journalists we employ. The levels of attainment these numbers signify places us at or near the top of the rankings of Massachusetts media companies. The economy has been a huge challenge for all businesses, and most especially media businesses, but we not only “survived” the Great Recession, but have seen our advertising revenues actually start to GROW again (albeit slowly with the continued economic cloudiness) in five out of the first six months of 2010. Thank you all very much for what you have done and continue to do to allow us to do what all companies MUST do in order to be successful: serve an identifiable and attractive niche with quality products and services, grow our revenues and customer base, become ever more efficient and generate sufficient cash flow. We know that staying on top of a fast-evolving industry is incredibly challenging and requires business model changes that can be a bit jarring. We have not averred from these changes, and this latest one with the Waltham News Tribune is one more example that will allow us to be both more focused on providing hyper-local news to the Waltham community AND be more efficient as well.

Photo via Wikimedia Commons.

More on the Claire O’Brien case

Media Nation has received a copy of an internal memo sent to GateHouse Media publishers by company executives with regard to the odd case of Claire O’Brien, the Kansas reporter who was fired in the midst of a dispute over confidential sources (earlier coverage). The text of the memo is as follows:

DATE: March 10, 2010

TO: GateHouse Publishers

FROM: Polly Grunfeld Sack
Brad Dennison
Gloria Fletcher
Stephen Wade

RE: Recent Developments at the Dodge City Daily Globe

As many of you know, Dodge City, Kansas reporter Claire O’Brien is no longer with GateHouse. Since leaving the company, Ms. O’Brien has made some accusations to the media that we strongly deny. They simply are not accurate. She has also made some gross misstatements of fact.

As a company we respect our employees’ privacy rights and are bound to confidentiality with personnel matters. Out of respect for the law and Ms. O’Brien’s privacy, we have chosen not to comment publicly in the press. It is not the proper forum in which to deal with personnel issues. Nor can we, in a memo such as this, address each such erroneous statement.

But we can assure you, without violating any privacy or confidentiality concerns, that GateHouse Media vigorously stood behind Ms. O’Brien during the recent, highly publicized court case, all at our cost and expense.

Recent developments are absolutely not related to any part of that legal battle.