The Globe gets ready to sail its Arc into Rhode Island

Big changes are coming for Boston Globe digital subscribers, not to mention staff members. Over the next few weeks, visitors to BostonGlobe.com will be driven to Arc, the paper’s new content-management system, according to an email to the staff from senior product manager Eric Westby. The email was passed along by a trusted source who asked to remain anonymous.

The Globe is licensing Arc from The Washington Post, where the CMS was developed.  As a Globe subscriber, I’m hoping for a consistent user experience across all platforms, web, tablet and phone, as is the case with washingtonpost.com and its “classic” (black) apps. The Globe unveiled an Arc-based mobile app last fall, but it remains underdeveloped. Among other things, you still can’t swipe horizontally through articles on the iOS version. (I’m told that you can if you’re an Android user.)

The final steps toward adopting Arc come at the same time that the Globe is making a digital push into Rhode Island, hiring three veteran reporters (so far) at a time when The Providence Journal is being decimated by GateHouse Media, its corporate chain owner. Improved digital platforms should help with that push — but only if the Globe really commits to getting Arc right.

The full text of Westby’s email follows.

Dear Colleagues,

A quick update on the upcoming Arc CMS launch. We’re happy to report that our Arc beta test has been a success, and we’ll be ending the test and moving BostonGlobe.com visitors to an Arc-driven site beginning April 22. Our plan is to transition the bulk of our traffic from Méthode to Arc gradually over the course of that week. Visitors will be randomly assigned to the Arc group in stages, with all traffic driven to Arc by Friday, April 26. Two things to note:

    • The plan is for the redesigned Globe.com homepage and the sports section front to follow one week later, in order to mitigate any potential workflow or technical issues at launch. Our current plan is to move these two critical pages from Méthode to Arc on or about May 1.
    • With this launch, we will have effectively moved BostonGlobe.com to a sleeker, more modern, and more flexible design, one that’s built for our future and run with the best system in its class. You’ll still notice an odd page here and there in the old site layout: Today’s Paper, Crosswords, Author pages, etc. We will be transitioning these pages one at a time in the weeks ahead, both to account for variables with the coding and to ensure our readers don’t lose any functionality during this important transition.

Articles will continue to be written and edited in Méthode for now, with the move to Ellipsis (Arc’s article authoring tool) soon to follow. This rollout will be a phased approach that will require training and careful planning. You’ll be receiving more information on the Ellipsis rollout soon.

There will no doubt be bugs to squash, but this launch will mark a major milestone in our Arc rollout.

All the best,

Eric Westby
Senior Product Manager, BostonGlobe.com

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About that pissy column in (and out of) The Boston Globe

In case you missed it, “Beat the Press” last Friday took on The Boston Globe’s twice-edited, thrice-published, once-deleted column by freelancer Luke O’Neil in which he initially wrote, “One of the biggest regrets in my life is not pissing in Bill Kristol’s salmon.” Also, interim editorial-page editor Shirley Leung spoke with “Boston Public Radio” and O’Neil gave an interview to WGBH News.

To me, the puzzle is how this ever got published in the first place. If that obvious lapse could have been avoided, not only would the Globe have spared itself quite a bit of embarrassment, but O’Neil wouldn’t have been hung out to dry on social media. O’Neil doesn’t exactly seem contrite, so maybe he thinks this has all been good for the brand.

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Newspaper Guild and John Henry trade charges over Globe contract talks

Contract negotiations between The Boston Globe and the Boston Newspaper Guild are becoming increasingly tense, with the Guild accusing management of union-busting and Globe publisher John Henry denying it.

Earlier this week the Guild posted an open letter to John Henry and his wife, Linda Pizzuti Henry, who is the paper’s managing director. The key takeaway:

Now, we are in the midst of negotiations led by a mercenary law firm that is trying to bully your employees into a contract that essentially asks them to give up their rights as union members. These tactics are threatening to destroy the long-standing, constructive and respectful relationship between the Guild and management. This approach to collective bargaining has also stoked feelings of deep anger and even betrayal among employees. It is doomed to fail.

That was followed by John Henry’s sending an email to the Boston Business Journal in response to the Guild’s letter. The highlight:

Globe management has set a very simple but very important goal of strengthening our newsroom for the challenges of a long-term future in local journalism. The Globe and the guild need to engage in a collaborative effort designed to ensure what both sides need in order to have a vibrant workplace and serve the needs of our community.

This has been ugly right from the start, and it doesn’t look like it’s getting any better.

Earlier: “Newspaper Guild blasts Boston Globe management over contract woes” (Dec. 14).

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Overcoming digital distraction. Plus, The New York Times’ $1.1b folly, and saving community access TV.

Previously published at WGBHNews.org.

Do you find it more difficult to read a book these days? Or even a long article? Do you catch yourself pausing every so often (OK, make that every few minutes) to see what’s new on Facebook, scroll through Twitter, check email, or possibly all of the above? Has concentration given way to distraction?

You’re not alone. For years, writers like Nicholas Carr (“The Shallows”) and Virginia Heffernan (“Magic and Loss”) have worried that the internet is rewiring our brains and transforming us from deep readers into jittery skimmers. In “Ten Arguments for Deleting Your Social Media Accounts Right Now,” Jaron Lanier writes that — well, you know.

The latest entry in what has grown into a burgeoning list of digital jeremiads is an essay that appeared in The New York Times over the weekend. The piece, by Kevin Roose, is headlined “Do Not Disturb: How I Ditched My Phone and Unbroke My Brain.” Over the course of nearly 2,500 words, Roose describes in anguished detail how his smartphone had left him “incapable of reading books, watching full-length movies or having long uninterrupted conversations.” Social media, he adds, had made him “angry and anxious.”

Roose’s solution: A detox program overseen by Catherine Price, the author of “How to Break Up with Your Phone.” Without going into detail (after all, you can read about it yourself), by the end of the program our hero is happier, healthier, and less addicted to his phone.

Digital dependency is a real problem, and it’s hard to know what to do about it. I know that as well as anyone. Over the years, my writing has become symbiotically enmeshed with the internet — I look things up and fact-check as I go, and I can’t imagine returning to the days of writing first, checking later, even though the result would probably be more coherent. Social media and email are ever-present impediments to the task at hand.

But it’s a lot easier to describe what we ought to do than to actually do it. I recommend mindful reading either in print or on one of the more primitive Kindles. In reality, I read the news on an iPad while admonishing myself not to tweet any of it — usually without much success. I need to be on social media for professional purposes, which makes it all the harder to stay away from energy-draining non-professional uses.

We are not doing ourselves any favors. “You know the adage that you should choose a partner on the basis of who you become when you’re around the person?” writes Lanier. “That’s a good way to choose technologies, too.”

The problem is that we didn’t choose our technologies. They chose us, backed by the likes of Mark Zuckerberg, whose billions grow every time his engineers figure out a way to keep us more addicted and less able to break ourselves of the habit. We need solutions. I’ll get back to you on that. Right after I check Facebook. Again.

Looking back at a deal gone bad

More than a quarter-century after the New York Times Co. bought The Boston Globe for the unheard-of price of $1.1 billion, the transaction remains a sore point in some circles. As I’m sure you know, Red Sox principal owner John Henry bought the paper for just $70 million in 2013, which turned out to be less than the value of the real estate.

In her new book, “Merchants of Truth,” former New York Times executive editor Jill Abramson is blisteringly critical of the 1993 acquisition. Describing the Times Co.’s strategy of that era, she writes: “Some recent business blunders had made the structural damage inflicted by the internet even more painful. The worst was the purchase of The Boston Globe at precisely the moment the glory days of newspaper franchises were ending.” (My “Beat the Press” colleague Emily Rooney interviewed Abramson for our most recent broadcast, and she did not shy away from asking some tough questions about errors in Abramson’s book as well as credible accusations of plagiarism.)

In a recent interview with the newspaper analyst Ken Doctor, Times Co. CEO Mark Thompson described what he and his fellow executives were up against in late 2012: “The thinking at the top of the company when I arrived was that the Times should sell The Boston Globe, and that it was going to be fantastically difficult to manage the Globe in a way where it wasn’t going to become over time a net depleter of the total business, rather than something that was going to add to the success of the company.”

So was the Times Co.’s decision to pay all that money for the Globe really such a boneheaded move? When I was interviewing people for my book “The Return of the Moguls,” I got some pretty strong pushback to that proposition from former Globe editor Matt Storin and current editor Brian McGrory.

Storin told me that the Globe turned a profit of some $90 million in one of its first years under Times Co. ownership. “Imagine today if you made a $90 million profit,” he said. “I mean, those classified ads were just a gold mine. The Times knew that, and I think that’s one of the reasons why they bought us. They didn’t foresee that that was going to disappear, obviously.”

McGrory sounded a similar theme. “For 15 to 18 years there were Brinks trucks driving down I-95 with tens of millions of dollars every year, amounting to hundreds millions over that time, taking money from Boston to New York,” he said. “They made their investment just fine.”

The reality is most likely somewhere in the middle. From 1993 until about 2005, the Globe earned plenty of money for the Times Co. But then things went seriously south, with the Globe losing $85 million by 2009, a situation so dire that the Times threatened to shut down the paper unless the unions agreed to $20 million worth of givebacks. (They did.)

For the Times Co., the real mistake wasn’t in buying the Globe — it was in keeping it for too long.

Last stand for community access TV

This past November I wrote about an industry-supported effort by the FCC to allow the cable companies to save money by cutting what they spend to support local public-access operations.

Naturally, the FCC is pushing ahead with this anti-consumer proposal. So now advocates of local do-it-yourself media are asking supporters to sign an online petition to Congress asking that lawmakers stop the new rule from taking effect.

“PEG [public, educational, and governmental] access channels provide local content in communities that are not served by the broadcast industry and are increasingly under-served by newspapers,” says the petition. “They help prevent ‘media deserts’ in towns and cities across the U.S. and ensure diversity of opinion at the local level.”

Will it matter? I suspect that elected members of Congress from both parties will prove more amenable to public pressure than FCC chair Ajit Pai, who led the campaign to kill net neutrality. But we won’t know unless we try. So let’s try.

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Jack Driscoll, former Globe editor and distinguished Northeastern alum, dies

Very sad news tonight as The Boston Globe is reporting that one of its former editors, Jack Driscoll, has died. Among other things, Mr. Driscoll was among the most distinguished journalism graduates of Northeastern University — back before we had a formal journalism program.

Mr. Driscoll retired from the Globe in 1993 and had a long, productive retirement at the MIT Media Lab and as a pioneering citizen journalist. Kevin Cullen has the details.

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Book review: Jill Abramson paints a cloudy picture for journalism and democracy

Jill Abramson. Photo (cc) 2015 via Wikimedia Commons.

Previously published by The Boston Globe.

It’s easy to imagine how Jill Abramson’s new book might have turned out differently. In “Merchants of Truth: The Business of News and the Fight for Facts,” the veteran journalist follows the fortunes of four media organizations. BuzzFeed and Vice are young, energetic, willing to break rules and try new things. The New York Times and The Washington Post are stodgy, sclerotic giants trying to grope their way toward a digital future. We all know how that’s going to turn out. Right?

Well, something unexpected happened on the way to the old-media boneyard. Within the past couple of years BuzzFeed and Vice, which had made strides toward becoming major players, fell short of revenue projections and had to cut back on their ambitions. This was owing partly to hubris, partly because Google and Facebook were hoovering up every digital advertising dollar in sight.

Meanwhile the Times and the Post — the latter supercharged by its mega-wealthy owner, Amazon founder Jeff Bezos — moved toward economic viability by rethinking coverage and convincing a generation of readers brought up on free online content that quality news was worth paying for, particularly in the age of Trump.

Abramson, a former executive editor of the Times who now teaches at Harvard, has written a big, ambitious chronicle of the past decade. Her method involves a series of revolving chapters that examine the ups and downs of each organization in turn, as well as a chapter on Facebook. (Disclosure: In her bibliography Abramson cites two of my books and an academic paper I wrote.)

Some have criticized Abramson for favoring the legacy newspapers over the digital start-ups. There may be something to that. She goes into great detail about BuzzFeed founder Jonah Peretti’s research-driven pursuit of clicks and viral content and about Vice’s culture of alcohol, drugs, and sexual harassment. Vice founder Shane Smith comes off as a shambling egomaniac, although later in the book he is depicted as trying to clean up his act.

But those sections strike me as warranted and fair. After all, BuzzFeed was built on a foundation of cat videos and listicles, and Vice’s chaotic, testosterone-fueled internal culture is surely relevant. Besides, Abramson is generous in acknowledging the importance of their best journalism, including Craig Silverman’s groundbreaking work for BuzzFeed on fake news and Elle Reeve’s mini-documentary for Vice about the deadly neo-Nazi protests in Charlottesville, Va.

The chapters on the Times and the Post cover ground that will be familiar to many media observers. Abramson traces the Post’s decline during the last few years of Graham family stewardship and its revival under Bezos. The Times’s journey was more harrowing — bailed out by the Mexican billionaire Carlos Slim, forced to sell its gleaming new headquarters, and casting off its non-Times properties, including The Boston Globe. Abramson criticizes both newspapers for smudging the line that had traditionally separated news from business operations, a line that she observes doesn’t even exist at BuzzFeed or Vice. Mostly, though, she praises the Times’s and the Post’s reinvention efforts.

In the most awkward section of the book, Abramson deals with her 2014 firing as executive editor of the Times. She uses the occasion to do some score-settling against the then-publisher, Arthur Sulzberger Jr., and her successor, Dean Baquet. But her account strikes me as fundamentally honest and reflective, as she blames her demise on a combination of sexism and her own shortcomings as a manager.

“Merchants of Truth’’ spawned controversy even before the book was published.

First, Howard Kurtz of Fox News reported that Abramson had criticized the Times for liberal bias. And yes, Abramson writes, “Given its mostly liberal audience, there was an implicit financial reward for the Times in running lots of Trump stories, almost all of them negative.” But it’s not quite that simple. For instance, she lauds both the Times’s and the Post’s tough coverage of the Trump administration, reserving especially fulsome praise for her former employer: “The depth and intensity of the coverage was masterful. On most days it outshone the Post’s. The news report as a whole had never been stronger.” By leaving out that context, Kurtz created a misleading impression.

More problematic were revelations of errors in the uncorrected galleys. Vice reporter Arielle Duhaime-Ross complained that Abramson had made multiple mistakes about her, including her gender identity. Danny Gold of the “PBS NewsHour” tweeted that Abramson’s description of his past reporting for Vice about Ebola in Liberia included “a straight up lie.” Errors in galleys are common, but they generally involve typos and spelling mistakes. And not all of the problems were addressed in the final version of the book.

Inaccuracies notwithstanding, “Merchants of Truth” is a valuable and insightful survey. It ends on an optimistic note, with one caveat: Abramson acknowledges that the relative good fortune of the four media organizations she profiles stands in contrast to the implosion of journalism at the local level. The media scene Abramson describes remains in turmoil. Witness the deep cuts at BuzzFeed that took place late last month. Whether journalism will outlive the wobbling vessels in which it is carried remains a fundamental question for the future of democracy.

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Three Northeastern students contributed to the Globe’s Valedictorians Project

Last weekend I spent an hour or so with The Boston Globe’s amazing Valedictorians Project, which tracked more than 100 Boston valedictorians from about a dozen years ago to see how they are doing today. Like all great digital presentations, it’s hard to imagine why anyone would prefer the print version. The integration of videos and data, as well as the ability to access short bios of every valedictorian, really make the digital version stand out.

Of course, there’s a lot of important reporting here, too. There is much to contemplate, but what struck me more than anything was the cultural shock that many of these young people experienced when they made the transition from the Boston Public Schools to college. We all need to do better.

I could go on and on, but I’ll close with this: Two of our students in the School of Journalism at Northeastern were among those providing research assistance: Zipporah Osei and Patrick Strohecker. A third Northeastern student, Alexander Lim, is with the newly renamed Khoury College of Computer and Information Sciences. Congratulations to all!

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Putting 2018 in the rear-view mirror: A look back at a tough year in media

Photo illustration by Emily Judem/WGBH News

Previously published at WGBHNews.org.

The ongoing struggles of Boston’s two daily newspapers. What Facebook should do about falsehood-spreading hatemongers like Alex Jones. The FCC’s latest assault on truth, justice, and the American way. And, of course, our 21st annual roundup of outrages against free speech.

With 2018 entering its final days, I thought I’d look back at what I wrote during the past 12 months. Unlike last year, I’m not going with my 10 most-read columns. Instead, I’ve chosen 10 columns that address a range of different issues, presented here in chronological order.

1. Standing up to presidential power — in 1971 (Jan. 17). With President Trump regularly attacking journalists as “enemies of the people” and purveyors of #fakenews, what could have been more welcome than a feel-good movie about the last time the press confronted an out-of-control president? “The Post,” directed by Steven Spielberg, told the tale of The Washington Post’s desperate struggle to catch up with The New York Times, which had beaten them in publishing the Pentagon Papers, the government’s secret history of the Vietnam War. By agreeing with executive editor Ben Bradlee (played by Tom Hanks) that the Post should go all in, publisher Katharine Graham (Meryl Streep) established the Post as a great national newspaper — and paved the way for its later coverage of the Watergate scandal, which ultimately destroyed Richard Nixon’s presidency.

2. The Boston Herald’s new budget-slashing owner (Feb. 14). When previous Herald publisher Pat Purcell took the tabloid into bankruptcy in late 2017, it was supposed to end in a prearranged sale to GateHouse Media, a hedge-fund-owned chain of newspapers known for its cost-cutting. Instead, another hedge-fund-owned chain with an even worse reputation, Digital First Media, swooped in late in the process and bought the Herald for a reported $11.9 million. The Herald has been decimated by Digital First, although the journalists who are still there continue to do good work. How bad did it get? Recently, Herald editor Joe Sciacca was made the editor of seven daily papers and several weeklies in Massachusetts and upstate New York. No doubt Sciacca will do the best he can. But it’s an absurd situation created by owners who clearly don’t care.

3. The 2018 New England Muzzle Awards (July 3). Since 1998, I’ve been writing a Fourth of July roundup of enemies of free speech, first for The Boston Phoenix, and since 2013 for WGBH News. (My friend Harvey Silverglate, a prominent civil-liberties lawyer, writes a separate story on censorship at New England’s colleges and universities.) This year’s Muzzles were especially eclectic, featuring not just bogeymen of the right like President Trump and former White House communications chief Anthony Scaramucci but also former president Barack Obama and Massachusetts Attorney General Maura Healey, a progressive favorite. Surprised? You shouldn’t be. As the late, great defender of the First Amendment Nat Hentoff memorably put it (quoting a friend), “Censorship is the strongest drive in human nature; sex is a weak second.”

4. Boston Globe owner John Henry expresses his frustrations (July 25). Five years into his announcement that he would buy the Globe, I conducted an email Q&A with the billionaire financier, who is also the principal owner of the Red Sox. And though Henry insisted that he planned to hold onto the Globe “during my lifetime,” he said he was frustrated with the paper’s ongoing losses and failure “to meet budgets.” Cuts were made in the newsroom and elsewhere throughout the fall. The situation reached a public impasse just recently, when the Boston Newspaper Guild, which represents the Globe’s editorial employees as well as many on the business side, denounced management for bringing in the “union-busting” law firm Jones Day. The Columbia Journalism Review has described the firm as “notorious for aggressive anti-union tactics that journalists and union leaders say have helped downgrade media union contracts and carve employee benefits to the bone.” See more here, including a statement from Henry this week that the Globe is now “profitable.”

5. Remembering John McCain (Aug. 27). On the occasion of Sen. McCain’s death, I republished a story I wrote for The Boston Phoenix in February 2000, when I followed McCain and George W. Bush around South Carolina as they campaigned in that state’s Republican primary. Bush defeated McCain and went on to win the presidency. I think I had more fun reporting this story than just about any other I can remember. Regardless of what you thought of his politics, Sen. McCain was a great American and a raconteur who enjoyed sparring with the press. Unfortunately, he seems like an anachronism in the poisonous, hyper-polarized atmosphere of 2018.

6. Alex Jones and the privatization of free speech (Sept. 27). Two cheers for Facebook, Twitter, and other social platforms for deleting Jones’ accounts. He’s not just a right-wing conspiracy theorist; he spouts falsehoods that put actual people in real danger, including the Sandy Hook families and the parents of murder victim Seth Rich. But what have we given up when we’ve turned over our First Amendment rights to giant corporations with their own interests and agendas? Social media has become the new public square. And the public has no say in how it’s governed. These days we are all rethinking our relationship with Facebook. We need some sort of public alternative.

7. Our undemocratic system of government (Oct. 10). When the founders wrote the Constitution, they gave us a republic, believing that the will of the majority should be reflected by and tempered through the wisdom of men of their own social and intellectual class. What they did not believe was that the minority should govern the majority — but that’s what we have today. Thanks to a system that favors smaller states, Republicans control the presidency, the Senate, and the Supreme Court despite being supported by far fewer voters than their Democratic opponents. Reform is long overdue.

8. What ails local journalism? (Nov. 12). Probably my favorite topic, and one I’ve turned to on several occasions during the past few years. I decided to highlight this particular column because I used it to concentrate not on the familiar supply side of the crisis (greedy corporate newspaper owners, a diminishing ad market, and technological changes) but on the demand side. In other words, do people really care enough about what is going on in their local communities? And if they don’t, how can local news organizations survive? We need a crash course in civic literacy. After all, you can’t get people interested in news about what’s taking place in city hall unless they understand why it matters.

9. The FCC targets community access TV (Nov. 28). Having already destroyed net neutrality despite an outpouring of public protest, the FCC is now going after a vital source of information at the local level: community access television, the folks who bring you city council meetings, school concerts, and DIY news reports. Under a rule change proposed by the telecommunications industry, local cable providers would be able to deduct the cost of funding public access from the fees they pay to cities and towns. As Susan Fleischmann, executive director of Cambridge Community Television, told me, “This is like a taxpayer saying to the city, ‘I am clearing my sidewalk of snow and keeping the leaves out of the storm drains, and I have also decided to take care of the trees in front of my house. So, I am counting this against the real estate taxes that I owe.’” U.S. Sen. Edward Markey, among others, is trying to protect funding for local access, but FCC chair Ajit Pai has shown little inclination to act in the public interest.

10. My evening with Rachel and Sean (Dec. 6). With news about the Mueller investigation reaching one of its periodic crescendos, I decided to spend an evening watching the two top-rated cable news programs: Rachel Maddow’s show on MSNBC and Sean Hannity’s on Fox News. And though I found the liberal Maddow to be considerably more respectful of actual facts than Hannity, a conspiracy-minded Trump sycophant, I came away thinking that both are contributing to the polarization that is tearing us apart. In nearly 40 years we’ve gone from “And that’s the way it is” to “And here’s the way we will reinforce your pre-existing prejudices.” What a loss.

Finally, my thanks to WGBH News for the privilege of having this platform and to you for reading. Best wishes to everyone for a great 2019.

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