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Boston Globe Media president Vinay Mehra weighs in on sexual harassment

At a moment when large swaths of the entertainment business and news media are melting down as long-suppressed tales of sexual harassment are coming out into the open, Boston Globe Media president and chief financial officer Vinay Mehra has sent a memo to the staff on how the Globe would handle such issues. Among other things, Mehra said that employees will undergo mandatory training, and that anyone who has been subjected to harassment “should not hesitate to speak confidentially and without fear of retaliation with whomever you feel comfortable.”

The Globe recently published a couple of important articles on sexual harassment at the Statehouse (by columnist Yvonne Abraham) and in the restaurant business (by food critic Devra First). No institution is immune, of course, and it would be interesting to see how the Globe — or any news organization — would report on itself if such accusations were leveled. NPR has certainly had to dive deeply into this with the exposure and subsequent firing of top news executive Michael Oreskes. NPR chief executive Jarl Mohn, who has come under criticism for his handling of the Oreskes matter, said Tuesday that he will take a health-related leave of absence.

A source sent a copy of Mehra’s memo to me a short time ago. Here is the full text.

Dear Staff,

I’m reaching out to address the many conversations that are happening in and outside of Boston Globe Media about sexual harassment and overall conduct in the workplace, particularly in the media industry.

We are a company that deeply values equality, diversity, and individuality. We know that we thrive individually and collectively when everyone feels safe and respected. We do not tolerate harassment of any kind, and we have a set of policies and processes for reporting and responding to misconduct, which I’d like to lay out here.

We will look into all allegations of harassment and related conduct, and will act on them accordingly. Please find attached, the company’s sexual harassment policy that has been in effect since ownership under the New York Times. We have made updates to make our policy more comprehensive and have identified specific individuals within HR to address issues.

You should not hesitate to speak confidentially and without fear of retaliation with whomever you feel comfortable — your manager, HR, Legal, or with any team leader or executive in this company. If you experience misconduct of any kind, we want to give you every opportunity to be heard through a vehicle of your choice so that we can attempt to address your concerns promptly and confidentially.

We also hope you’ll take seriously the workplace conduct trainings we will be conducting online and in person over the next few months. Employees will receive an invitation from HR within the next month to a mandatory online training.

We are a stronger and more inclusive company when these issues are raised and acted on. Thank you as always for your hard work and your commitment to our organization.

Vinay

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McGrory hails Globe’s EPPY Award, praises staff and says print woes are easing

Here is the latest newsroom memo from Boston Globe editor Brian McGrory, sent out a little after 6 p.m. on Friday. A kind soul passed it on to me a short time later. First, a few observations of my own:

Six years after its debut, the Globe’s website still stacks up very well against those of most newspapers, so the EPPY Award is deserved. I could quibble, but it’s cleaner and faster than almost any other newspaper site. But the lack of a decent mobile experience remains a huge problem. Yes, the website is responsive and looks good on a phone. But it only works when you have a strong internet connection, which often isn’t available, especially on public transportation. I was told in late 2016 that the Globe was working on developing or licensing a new mobile app. It’s long overdue. For many of us, great mobile would be more useful than the Globe’s solving its print problems. Speaking of which:
As McGrory says, indications are that the horrendous printing and delivery problems associated with the new Taunton plant are easing. But based on anecdotal evidence, the Globe still has a way to go. If you’re still not getting your paper, or you’re not getting part of the paper, or it’s too late for you to be able to read it, or the print quality is terrible, then that’s a 100 percent failure, at least for you.
I couldn’t agree more on McGrory’s fifth point. The journalism remains excellent and vital. I would particularly point to Yvonne Abraham’s column on sexual harassment at the Statehouse, which, as McGrory notes, led to instant action.

The full text of McGrory’s memo follows.

Some quick and random thoughts to end the week:

1/ The Globe won Editor and Publisher’s EPPY Award for best daily newspaper website. This is a big damned deal, a tribute to everyone in this room and your tireless commitment to the distinctive journalism that fills the site hour after hour, day after day. Please take huge pride in this.

2/ Not for nothing, we added about 650 digital subscribers last week. We’ve roared past the 90,000 mark and are on our way to 100,000. This is yet more validation for your efforts.

3/ Our sports podcast, Season Ticket, continues to outperform all expectations — and is a flat out great listen. [Chris] Gasper’s fantastic, and our in-house guests — Nora [Princiotti], Pete [Abraham], Joe Sullivan, Alex [Speier], Fluto [Shinzawa], Ben [Volin] this week alone — are at once deeply knowledgeable and downright charming.

4/ The company is getting a higher quality paper on subscriber’s doorsteps with far greater consistency, such that we’ve been able to relax print deadlines in the room. It’s taken a lot of work on the second floor and in Taunton, and it’s really starting to show.

5/ The journalism continues to excel, and of that, you should be most proud. Yvonne today got a reaction from the House speaker within a couple of hours of posting her sharp and important column. There was Andrea [Estes] with another heart-breaking exclusive on the New Hampshire VA, Mark [Arsenault] on Vicki Kennedy, much of Sports with extraordinary deadline coverage of Gordon Hayward’s gruesome injury, our Amazon coverage (including the creative wrap), Shirley [Leung] excoriating Boston to appreciate itself, the DC bureau’s relentlessly fascinating coverage of all things Trump and Warren, and the Express Desk owning the moment, moment after moment. There’s much more that we’ve recently had, and there’s far more in the works. Thank you for it all, and as ever, please don’t let up.

Brian

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The Globe hires a Gannett executive to run its printing operations

The Boston Globe has hired a new top executive to oversee print operations, according to a memo to staff members from Vinay Mehra, the Globe’s new president and chief financial officer. Dale Carpenter, who’ll be a senior vice president, previously held a top print position with Gannett. He sounds like the sort of person who should have been hired before the Globe opened its troubled Taunton printing facility. Maybe he’ll be the guy who straightens it out.

The full text of Mehra’s memo follows.

Dear Colleagues,

I am happy to announce the following additions to our Executive Team.

Dale Carpenter joins us as Senior Vice President of Print Operations where he will oversee the production, distribution, and customer service functions. Dale was most recently Vice President of Operations at Gannett Publishing where he had oversight of more than 70 print locations across the country and had responsibility for national printing and packaging. Dale is a nationally known print and production expert and we are delighted to have him join our team. He will start on October 23.

Dan Krockmalnic will join us at the end of this month as our new General Counsel as Maura McAuliffe has chosen to step into a part-time role. Dan was most recently Assistant Attorney General at the Massachusetts Attorney General’s Office where he focused on consumer protection cases. He began his career at the law firm of Ropes & Gray.

Please join me in welcoming them to Boston Globe Media.

Vinay

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At the Globe, an innovative approach to funding public-interest journalism

In case you didn’t look closely at the provenance of today’s big Spotlight Team investigation in The Boston Globe, it was the result of an initiative that grew out of the movie “Spotlight.” You’ll find the full explanation here, but essentially three of the groups that funded the film created the Spotlight Investigative Journalism Fellowship to tell important stories that might otherwise go unreported.

The two-parter that debuted today is the first result of that effort. Reporters Kelly Carr and Jaimi Dowdell report on “lax oversight by the Federal Aviation Administration [that], over decades, has made it easy for drug dealers, corrupt politicians, and even people with links to terrorism to register private planes and conceal their identities.”

The story begins with a harrowing anecdote and features great photography, an excellent video, and a first-rate digital treatment. It’s an innovative approach to paying for public-interest journalism, and it will be interesting to see what else it yields.

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Questions remain as The Boston Globe tries to solve its epic printing woes

Previously published at WGBHNews.org.

The big unanswered question about The Boston Globe’s printing woes is whether they are merely serious — that is, they remain an agonizing pit of misery for months to come but are ultimately fixable — or if, instead, they are so catastrophic that they will require publisher John Henry to get rid of his new used presses and start over.

No one other than a few insiders knows for sure. But the Globe took a good first step toward providing its increasingly disenchanted customers with some answers by publishing an in-depth story by staff reporter Mark Arsenault over the weekend on what we know, what we don’t know, and what we still need to find out.

It was about time. Before Arsenault’s story was posted on Saturday night, the Globe’s only published acknowledgment of the problem came in the form of a front-page note from Henry on Aug. 18 in which he wrote that the presses at the paper’s new Taunton printing facility “are operating too slowly and breaking too often.” He added: “We are embarrassed. We are sincerely sorry to all those affected.” He also said it was unlikely those problems would be resolved by Labor Day — an observation that proved to be prescient.

Arsenault did not address every aspect of what can now fairly be called a crisis. I would have liked to see him do some reporting on what by all accounts has been a terrible experience for customers trying to cancel their subscriptions for papers that often never show up. And though Arsenault reported union official Stephen Sullivan’s response to Globe president Vinay Mehra’s claim that the problems were due in part to employees who are “resistant to change” (Arsenault’s phrase, not Mehra’s), it struck me that the accusation deserved further exploration. I don’t think Mehra helped the situation by insulting the very front-line people who’ve been stuck trying to fix a mess created by the paper’s top executives — two of whom lost their jobs as a result.

Still, there was important information in Arsenault’s story, especially regarding a company in Lubbock, Texas, called West Texas Printing Center. The company reportedly installed a set-up similar to, though smaller than, the Globe’s, which led to a world of hurt before matters were finally brought under control. “First year, year-and-a-half, we struggled,” West Texas official Kristi Holt told Arsenault. “Finding the demons and eliminating the demons is a long, tedious process. I feel for y’all. I’ve been where you are.”

A year. A year and a half. Does the Globe really have that long to get it right? Probably not. The paper solved its previous self-created fiasco over home-delivery vendors in a few months, but it’s not likely the Globe’s customers can wait until 2019 for the current mess to be cleaned up. And let’s not forget that those customers include not just readers but other newspapers that have entrusted their printing to the Globe, including the Boston Herald, The New York Times, and USA Today.

Then there’s the nightmare scenario. Last week a 38-year Globe pressman, Phil McColgan, sent me an email outlining what he thought needed to be done. With his permission, I forwarded his message to my colleagues at “Beat the Press,” and it was featured in our report last Friday. “In my opinion unless Mr. Henry is willing to dig deep into his pockets and install the correct presses such as the Goss presses that are sitting idle in Boston [at the former Morrissey Boulevard headquarters] we are going to continue to struggle to make deadlines,” he wrote.

When you take the long view, the idea that a newspaper could be laid low by printing problems in 2017 seems ludicrous. The Globe is doing well on the internet front, having signed up more than 80,000 digital-only subscribers, more than any other regional newspaper. The Globe’s website could use some updating, and it’s long past time for the paper to offer a usable mobile app. But, overall, the paper has made decent progress in its quest to become a digital-first news organization.

The challenge is that print remains vital to the business of publishing a daily newspaper. The value of digital ads has cratered in recent years, largely because of Google’s automated auction system for allocating advertising to websites. Revenues from print advertising are a fraction of what they used to be — but they remain far greater than online income. Then, too, newspaper readers tend to be older, and they still like print. According to the Globe’s most recent year-old figures, paid print circulation was 143,000 on weekdays and 243,000 on Sundays.

Cynics sometimes observe that Henry got the Globe more or less for free: the value of the property underneath the paper’s former headquarters should offset the $70 million he paid in 2013. But Henry has invested significantly, even as he has made cuts in the newsroom in an effort to stay ahead of declining revenues. The Taunton plant cost Henry $75 million. It may cost him a lot more before this is over.

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Trumping his measured rhetoric, president goes off at the United Nations

The morning print headlines:

“Muted Trump Embraces U.N. Before Speech” (New York Times)
“Trump plans pragmatic U.N. speech” (Washington Post)
“Trump shifts global tone, engagement” (Boston Globe)

The afternoon web headlines:

“At U.N., Trump Threatens to ‘Totally Destroy North Korea’” (New York Times)
“Trump threatens to ‘destroy North Korea,’ calls Kim ‘Rocket Man’” (Washington Post)
“Trump threatens to ‘totally destroy’ North Korea in UN speech” (Boston Globe)

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Print is the Globe’s albatross — and lifeblood

The shame about The Boston Globe’s printing problems (and it will be a tragedy, not a shame, if they’re not fixed soon) is that, online, the paper is doing just fine. Earlier this year the paper reported that it had signed up more than 80,000 digital-only subscribers, the highest number of any regional paper in the country. The website looks good and is regularly updated, although a real mobile app would be welcome. The fall arts preview, which did not arrive with many people’s papers last Sunday, has been posted online; just bookmark it.

Unfortunately, for the second time in a year and a half the dead hand of print has reached out from the grave and grabbed the Globe by the ankle as it attempts to escape the past. It’s not like John Henry and company can walk away from print — print ads still pay most of the bills, and printing other newspapers is an important part of the Globe’s business strategy. That’s why it’s so important that the current meltdown be reversed as soon as possible

Of course we’ll be talking about this on “Beat the Press” tonight.

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Globe editor McGrory addresses printing woes

The WGBH Radio (89.7 FM) program “Boston Public Radio” just aired an interview with Boston Globe editor Brian McGrory that was recorded earlier today. McGrory is a regular Wednesday guest on the show, hosted by Jim Braude and Margery Eagan. At the end of their half-hour conversation, McGrory briefly addressed the Globe’s problems at its Taunton printing facility.

“Look we’ve been on a difficult run over here,” McGrory said, adding that there have been good and bad nights. “It’s proven more difficult than we had anticipated,” he said, and the result was that the paper’s top executives had decided to make some changes in leadership. “Some very, very good high-quality people are no longer here at the Globe,” he said. McGrory was clearly referring to the departure of chief operating officer Sean Keohan and (so I hear) at least one other top executive as well. In addition, the Globe’s chief executive officer, Doug Franklin, left in July, although that was reportedly not related to the printing problems.

“We think we’re making progress,” McGrory said. “We’ve had some very good stretches, a week, two weeks at a time,” followed by “some significant setbacks.” One of those setbacks, he noted, affected this past Sunday’s Globe.

“Amid the progress there are setbacks, and it is really, really frustrating,” he said. “The overall trendlines are showing improvement,” he added, although those improvements need to be “faster and more consistent.”

Earlier

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It’s time for some answers on the Globe’s printing woes

In trying to think through what’s behind the crisis at The Boston Globe’s new Taunton printing facility, it seems logical that one of two things is going on. The first possibility is that the problems are fixable but that they have taken longer to resolve than anyone expected. The second is much worse: that the presses the Globe bought are not up to the task, will never be up to the task, and shouldn’t have been purchased in the first place. I certainly hope it’s the former and not the latter.

The Boston Business Journal’s Don Seiffert, citing “multiple sources,” reports that Boston Globe Media’s chief operating officer, Sean Keohan, has left the company — a departure that, Seiffert hastens to add, may or may not be related to the printing problems.

This comes within days of a tough statement from the Boston Herald — which is printed by the Globe — apologizing to its readers for the poor job the Globe is doing of printing its tabloid rival. “We talk with the Globe on a regular basis but unfortunately the remedies they put forth to solve the production problems have failed miserably,” the Herald said. (My WGBH News colleague Emily Rooney praised the Herald on “Beat the Press” for speaking out.)

A number of sources have told me that printing woes have required the Globe to set deadlines so early that the print edition is often missing sport scores — even when the Red Sox play at home. Papers are going undelivered. In addition to the Herald, the Globe also prints The New York Times, and, needless to say, that is not a relationship that Globe owner John Henry wants to endanger.

The problem right now is that few people know for sure what’s going on. When the Globe endured its home-delivery fiasco about a year and a half ago, the paper itself published the definitive story about what had gone wrong. It was thorough and unsparing. This time, we haven’t heard much since Globe Media chief executive Doug Franklin left in mid-July. We need to see the Globe once again rise to the occasion and report on what has gone wrong and how it is going to be fixed.

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The Herald unloads on the Globe over its ongoing printing woes

Whoa. The Boston Herald has published a scorching statement on how it’s been affected by The Boston Globe’s printing problems. As you probably know, the Globe has been printing the Herald for the past several years. Here’s the conclusion: “We talk with the Globe on a regular basis but unfortunately the remedies they put forth to solve the production problems have failed miserably.”

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