Category: Technology

How Facebook is driving the push for real names

Could Facebook — or at least the Facebook ethos — help turn the tide of negativity when it comes to online newspaper comments?

Richard Pérez-Peña reports in the New York Times that an increasing number of news organizations are requiring commenters to use their real names, or at least providing incentives to do so. They credit Facebook and Twitter, where most people use their real names, in fostering a change in attitude. Pérez-Peña writes:

Several industry executives cited a more fundamental force working in favor of identifying commenters. Through blogging and social networking sites like Facebook and Twitter, millions of people have grown accustomed to posting their opinions — to say nothing of personal details — with their names attached, for all to see. Adapting the Facebook model, some news sites allow readers to post a picture along with a comment, another step away from anonymity.

Several months ago I led a workshop on social media for the New England Newspaper & Press Association. The most interesting idea to come out of the workshop, I thought, was put forth by a weekly-newspaper editor who said he had been posting links to many of his stories to a Facebook group and encouraging readers to comment there.

The Facebook group, he said, had turned into more of a real online community than the comments at his newspaper’s Web site, where anonymity had transformed even mundane matters into fodder for nasty rhetoric and personal attacks. And it’s not just real names; it’s the entire online persona people create on Facebook, with pictures and personal information, all of which encourage users to act more like human beings when they start typing. I was so excited that I instituted a real-names policy at Media Nation as soon as the conference was over, though I’ve held off from taking the Facebook route.

But what about the notion of sending readers away from your Web site, where you presumably have some advertising you want them to look at? I would argue that if you become a trusted source for your readers, they will reward you by coming back and providing you with more traffic than you would otherwise get.

Besides, as Pérez-Peña notes, advertisers generally don’t want to be associated with the kind of vitriol that characterizes anonymous comment sections.

Facebook is a great technological solution for small organizations that don’t have the wherewithal to offer a registration system of their own. But Howard Owens has managed to put together a registration system accompanied by a real-names policy at the Batavian, the community-news site in western New York that he owns. Owens writes:

Real names may not prevent people from spewing misinformation and defamatory bile, but at least if readers trust that the person making such assertions is using a real name, they can judge it accordingly, or fact check the source themselves.

Owens goes on to note that if the Cleveland Plain Dealer had had a real-names policy, it could have avoided the ethical dilemma in which it finds itself over a judge whose e-mail address was being used to post anonymous comments about cases in which she was involved. (The judge claims, not too convincingly, that the anonymous poster was her daughter.)

The Plain Dealer outed the judge, Shirley Strickland Safford. And last week Saffold sued the paper for $50 million, claiming the paper had violated its own privacy policy.

Of course, that’s something of an inside-out argument — that is, the Plain Dealer wouldn’t have done anything unethical if it didn’t have private information it could handle unethically. The best reason for real names is to foster a civil discussion. Along with strict moderation, real names can help fulfill the promise of a comments section that helps build community and readership.

The future of journalism and the law

This Friday I’ll be taking part in a panel discussion titled “The Future of Journalism: Law and Ethics in a Changing Media Ecosystem.” It’s part of an all-day conference called “Journalism’s Digital Transition: Unique Legal Challenges and Opportunities,” sponsored by the Citizen Media Law Project and to be held at Harvard Law School.

Our panel, to be held from 3:10 to 5 p.m., will focus on issues such as whether shield laws can be crafted so that bloggers and citizen journalists can protect their confidential sources, and if the shift toward nonprofit journalism means fewer First Amendment rights. (Among other things, non-profit organizations may not endorse political candidates.)

The other panelists:

The moderator will be Phil Malone, clinical professor of law and director of the Cyberlaw Clinic at Harvard’s Berkman Center for Internet and Society.

Neither revolutionary nor retrograde

Click on image for larger view

The case for Apple’s iPad seems clear enough. Some 700,000 were sold on Saturday, which was double what had been predicted.

The case against the iPad is based on two different but related arguments. First, critics say the iPad is designed mainly for consuming rather than creating content, and that it thus represents a corporate-driven attempt to put the Internet genie back in the bottle and return us to our former status as passive couch potatoes. Second, the iPad is a closed system controlled entirely by Apple, and will therefore stifle the sort of innovation that gave rise to such phenomena as Google and Twitter.

Both propositions are true. Yet they strike me as overblown.

The case against the iPad as a consumption-oriented device is summed up well by Jeff Jarvis, who writes — accurately, I think — that a principal reason the device has been the recipient of so much media buzz is that media executives see this as a chance for a do-over: this time, moguls will control the content and consumers will pay for it. Jarvis writes:

The iPad is retrograde. It tries to turn us back into an audience again. That is why media companies and advertisers are embracing it so fervently, because they think it returns us all to their good old days when we just consumed, we didn’t create, when they controlled our media experience and business models and we came to them.

Yet the iPad isn’t just a repository for paid apps; it’s also a pretty good machine for browsing the Web. If you are currently reading the New York Times on the Web rather than paying for electronic delivery through Times Reader, for instance, well, the iPad will let you keep right on doing that.

As for participation and conversation, the iPad’s virtual keyboard is pretty lousy (based on my brief encounter with it at the Apple store in Peabody on Saturday), but it’s good enough for posting to Twitter and Facebook, or even for writing short blog posts.

Besides, as Howard Owens notes, “The vast majority of people … are media consumers, they are lurkers, not creators.”

The tech argument against the iPad strikes me as even more esoteric. The idea is that by requiring developers to write apps within a rigid, closed universe, to get them approved by Apple and to share revenues with Apple, Steve Jobs is stifling the innovation that gave rise to both the personal computer and the Internet.

At BoingBoing, Cory Doctorow waxes rhapsodic over the days when the Apple II Plus came with schematics for the circuit boards, and quotes something called the “Maker Manifesto” in writing, “Screws not glue.” Doctorow’s point is that we should be able to rip our devices apart and customize them the way we like. Needless to say, Doctorow is not talking to too many people — just his fellow hackers.

Now, I don’t find either Jarvis’ or Doctorow’s critiques to be entirely without merit. But I’m proceeding on the assumption that the iPad is not going to take over the world. The iPad is an auxiliary device that will not take the place of computers. It’s also only one model for how to make a tablet computer. As Jarvis notes, Google is said to be working on a model, and it’s likely to be far more open than Apple’s. We’ll see if it’s as popular.

Personally, I’m not all that impressed with the iPad. I got to spend about 10 minutes with one on Saturday. Granted, that wasn’t really enough time to put it through its paces. But it was enough to see that the display is no better than that of a good-quality laptop; that the virtual keyboard is fairly unusable (you’ll be able to buy a plug-in keyboard, but wouldn’t you rather have a netbook?); and that it’s too heavy to wield like a magazine or newspaper.

Even for pure media consumption, it’s not necessarily better than a laptop. I’d rather take an iPad into the living room. But a laptop is better for propping up on the kitchen table during breakfast, because you don’t have to hold it up in front of you. I might get a later, presumably lighter, version. But I’m not salivating.

The ridiculous amount of hype that has surrounded the iPad, to which I am now contributing, has made all of us think this is more important than it really is. It’s not going to save the traditional media, however much media executives may wish it, and however much Jarvis and Doctorow may be gnashing their teeth.

Mapping a class project

[googlemaps https://maps.google.com/maps/ms?ie=UTF8&hl=en&msa=0&msid=110849334117410151532.000482e5e1656ea61b23b&ll=42.344335,-71.083603&spn=0.044407,0.072956&z=13&output=embed&w=425&h=350]
I love this. My Reinventing the News class has put together a Google map of their favorite places within a mile of Northeastern. Each student wrote a blog post, took some pictures and then plotted it on a map, with a link.

The result — a “Newcomer’s guide to NU” — is a modest but useful example of how to use mapping as a journalism tool. The idea is to provide multiple points of entry for readers, which encourages them to explore and to come back.

The project was a bit of a high-wire act. I was having a hard time creating the map during the weekend, which may have been due to problems Google was having. Then, when everyone began adding to the map during class on Monday, we had barely controlled chaos, as random addresses began weirdly showing up and disappearing. Yet I think the end result turned out rather well.

Google Maps may not be the most sophisticated mapping tool available, but it’s free and ubiquitous. Understanding how to use it is just one of the skills today’s young journalists need to know.

Restoring privacy rights online

Because the law hasn’t kept up with technology, you have fewer privacy rights for data you store in the cloud than you do for what’s on your computer’s hard drive. Now the New York Times reports that a coalition of privacy groups and companies is seeking to close that loophole.

Here’s the problem. Let’s say you do e-mail the old-fashioned way, downloading all of your mail to your personal computer and storing it there. If a government investigator wants to take a look, he or she first must obtain a search warrant from a judge.

But if you use Gmail or another cloud-based e-mail system, a prosecutor need only serve a subpoena on the company that hosts your account — no judge necessary.

The Center for Democracy and Technology, a lead player in the effort to reform the law, explains all this and more.

What’s up with Google maps?

I’m looking for help with, or at least an explanation for, why I can’t create a Google map — something I’ve done a number of times before. I spent the better part of last night and this morning on it, and I’m ready to tear my hair out.

The problem is that the map I keep trying to create is not sticky. I create it, I save it, but then, when I go back to it, it’s showing a different map. And the link it generates is completely inconsistent, sometimes taking me to the middle of the country. (Mind you, the map I want has Northeastern University in the middle of it.)

This is for an in-class project we’re doing on Monday, so I really need to solve the problem. It is essentially the same project I did a little more than a year ago without incident, so, despite my ability to screw up even the simplest of tech tasks, I’m inclined to think it’s not me.

Have you heard anything? Do you have any suggestions?

Crowdsource my class mapping project

Sometime next month, my students in Reinventing the News will be doing a Google map project. The last time I taught the course, I had everyone visit a coffee shop near campus, take a picture, plot it on a map and link to their own blogs for more. Here’s how it turned out.

It was OK, and we might do it again. But I’d be curious to know if anyone had something meatier to suggest. For instance, what if I sent each of them (there are 18) to a different MBTA station? What would you have them do once they got there?

A better year for BlackBerry users?

BlackBerry Tour

I like to tell friends with iPhones that my BlackBerry can do everything their phones can do — just worse. I lusted for an iPhone last summer, when I had finally decided to take the plunge on a smartphone. But I would have had to switch carriers, racking up hundreds of dollars in penalties and lost credits. So I instead became the semi-proud owner of a BlackBerry Tour.

Now we iPhone-enviers are getting some good news. In just the past few days we’ve learned that we’ll be able to run Amazon Kindle software, just like an iPhone, and that sometime later this year we’ll be getting a new Web browser. That’s critical, because the current browser is miserable. I use Opera Mini whenever I can, but it’s not the default, and the default can’t be changed. So if a click on a link in e-mail or ÜberTwitter, it automatically calls up the BlackBerry browser, with invariably poor results.

To be sure, a BlackBerry is a pretty good tool for instant on-the-ground journalism. I’ve covered several news events using the (mediocre) built-in camera to post to Twitter. Although I haven’t tried it, I should be able to post instant video as well — even a livestream via Qik. But BlackBerry’s roots are as a business tool — not as a journalist’s best friend. (Here is my TwitPic photostream.)

Certainly there are some things to like about the BlackBerry. By every measure I’ve seen, Verizon’s connectivity is more reliable than AT&T’s. Since I already had Verizon, the BlackBerry was definitely the nicest smartphone I could get. E-mail is very slick with BlackBerry, and typing on the physical keyboard is pretty easy — though I’d trade it for a bigger screen and a good virtual keyboard, like the iPhone has. (I decided against a BlackBerry Storm because I didn’t like the virtual keyboard.)

And now it looks like RIM, which manufactures the BlackBerry, is determined to close at least some of the iPhone gap.