Toward a better Gmail

It’s not Google’s fault. It’s the spammers’ fault. Nevertheless, I’ve got a pretty good idea of what Google’s top priority ought to be, and it’s not Google Buzz.

I truly love many things about Google. And its greatest gift to humankind is surely Gmail. But I have been frustrated over the past several years because I can’t use it as fully as I would like. I’ve written about this before. I think it’s important enough to all Gmail users that it’s worth writing about again.

Gmail lets you send outgoing e-mail using one of your other e-mail addresses. Within the past year, it also added a feature so that you can use a different SMTP server for outgoing mail as well. Theoretically, I should be able to have my Northeastern e-mail redirected to my Gmail account, and use Gmail to send e-mail from my NU address, officially stamped with the Northeastern SMTP server information.

The problem is that Gmail includes some code in a usually hidden part of the header that lets recipients know incoming messages aren’t “really” from NU. And some systems have been programmed to see such messages as spam, and either bounce them back (problem) or shoot them into the intended recipient’s spam folder, perhaps never to be seen again (bigger problem).

My solution in recent months has been to receive my NU mail and my personal Gmail messages via Apple Mail. Both are IMAP accounts, and I can move messages into Gmail folders within Apple Mail. It can be painfully slow, because even though it looks like I’m simply transferring messages into folders, I’m actually uploading them onto Google’s servers. (The advantage to this is that I can go to Gmail and use its superior search functions.)

There’s also no visual interface as good as Gmail’s, and I find that it’s easier to miss messages when I’m looking at them in Apple Mail or any other program — most definitely including Thunderbird, which is too kludgy for heavy use.

Over the past two weeks, I got brave and gingerly dipped my toe back into the Gmail waters. Then, today, a message was rejected by the Barracuda anti-spam system at WGBH. Like most of us, I just can’t take the chance that my e-mail won’t arrive. So it’s back to Apple Mail. (Or — shudder — Microsoft Entourage, whose interface looks remarkably like a Rube Goldberg flow chart.)

Now, I’m not suggesting that Google alter its header information. For all I know, it would be illegal. But surely there must be some way of working with the major security systems and coming up with a solution. Perhaps it would be possible to register with some sort of service stamping users as legitimate. I don’t know. But Google has a stake in getting this right.

As it stands, I’m working less efficiently than I’d like. And I’m costing Google money, because I’m not looking at its ads.

Huffington-Murdoch hatefest hits D.C.

[youtube http://www.youtube.com/watch?v=1Dt2-mqgCZ8&hl=en_US&fs=1&]

New Haven Independent editor Paul Bass, on a busman’s holiday in Washington, covers dueling speeches by Huffington Post impresario Arianna Huffington and international media mogul Rupert Murdoch.

Murdoch has been much in the news of late for threatening to make his properties invisible to Google and to cut a deal with Google’s leading competitor, Microsoft’s Bing — the better to stop aggregators like HuffPost from “stealing” his content.

Particularly entertaining is a video (above) Bass posts of Huffington explaining to Murdoch how to insert a line of code that would stop Google from searching his sites.

Huffington and Murdoch spoke at a Federal Trade Commission workshop on the future of journalism.

What a Bing News deal might mean for journalism

cash_register_20091130I can’t remember the last time the media world was as excited about a business deal that may or may not be consummated as the one involving Microsoft and Rupert Murdoch. The reason, I think, is three-fold.

First, it potentially moves us beyond the tired old debate about pay walls (I say “potentially,” because we don’t know if Murdoch will give up on that misbegotten notion).

Second, it could provide an answer to the question of who should pay whom, and how.

Third, it could represent a monetary boost for paid journalism at a moment when the profession is in the midst of an existential crisis.

In simple terms, here’s how the deal might work. Microsoft is said to be offering to pay Murdoch and other newspaper publishers (and you’d need a lot of them; Rupe can’t do this alone) to make their sites invisible to Google, a simple matter that involves inserting a line of code. Thus if you wanted to search for a news story about, say, President Obama’s upcoming speech on Afghanistan, you would have use Microsoft’s Bing instead of Google.

Bing News would compete with Google’s automatically assembled Google News service. But, unlike Google, Microsoft would share advertising revenues from Bing News with the news organizations to which it is linking.

To be sure, Google News is the most benign of aggregators. It places no advertising on its home page. That’s important because it’s a customizable substitute front page. Most people read a news site by scanning headlines and ledes, and only occasionally clicking on a story. Thus, if Google were to try to make money from the Google News home page, it could rightly be accused of stealing the most valuable parts of newspaper stories and profiting from that theft. (And, as we know, there are aggregators that do precisely that. As I’ve argued before, Michael Wolff’s Newser may be the most blatant.)

If you search Google News, you will be shown ads related to what you’re looking for. But as Howard Owens has pointed out, if you are searching for a news story on a particular topic, then you are going to click through. Those are valuable readers whom Google is sending to news organizations. And, as Jeff Jarvis argues, it’s not Google’s fault if newspaper executives haven’t been able to figure out how to monetize the audience Google is sending to them.

With that bit of background out of the way, let’s turn this on its head. One of the things about Internet commerce that makes for such fascinating — and frustrating — debate is that it’s unclear which direction the money should be moving in. Even though Google has attempted to step lightly with its news service, Murdoch and some other news executives argue that Google should share ad revenues generated by Google News.

But imagine, if you will, an alternative universe in which newspaper sites were rolling in advertising revenues from readers Google sent their way, but in which Google itself couldn’t find a way to make any money. (Such a scenario requires you to believe a number of ridiculous things, but never mind.) Can you imagine what the debate would be? You’d hear demands that cash-fattened newspaper owners share some of their newly gotten wealth with Google. You’d hear threats that Google would exclude news sites that refused.

My point is that there isn’t really any underlying principle as to who ought to pay for what online. Rather, the debate is driven by who’s making money, who’s losing money and — here’s where we get back to Microsoft — the business model of any particular Internet company.

What is Microsoft’s business interest with respect to Bing? Simply this: to build market share, establishing Bing as a serious search alternative to Google. Bing has a long way to go, with 10 percent of the market to Google’s 65 percent. That said, Bing has received good reviews since its debut earlier this year. And it’s really the only search engine to emerge as any kind of rival to Google pretty much since Google slipped into view in the late 1990s.

Bing News, as a partner of news sites rather than a rival, would have some advantages over Google News. The biggest would be that it wouldn’t have to pussyfoot around with regard to advertising. Since it would be sharing revenue, it could assemble an ad-laden home page, and make its search results more advertising-driven than Google News’ are.

Since it would be sharing those revenues, the news organizations, rather than complain, would be cheering Microsoft on. And if users came to understand that they had to visit Bing in order to search, say, the world’s 100 or so biggest and best newspapers, then Bing would quickly gain market share at Google’s expense.

Sadly, this would represent a significant setback to Google’s vision of indexing all the world’s knowledge. But there has always been an inherent tension in leaving it to a private corporation to carry out such a utopian plan. Look at the ongoing battle over Google Books, which would benefit everyone, but none more than Google.

It would also represent business as usual for Microsoft, which dominated the 1980s and ’90s not by offering more to its customers but by crippling its competitors. This is a company that, as legend would have it, built market share for its spreadsheet, Excel, by rewriting MS-DOS — its Windows precursor — so that the leading program, Lotus 1-2-3, wouldn’t run properly. “The job’s not done till Lotus won’t run” is one variation of the supposed battle cry heard in Redmond. Paying newspapers to pull out of Google is just the latest iteration of that theme.

But will it work? Is there any way a Bing News service could generate the sort of advertising revenue that would make up for a significant chunk of what the traditional media have lost? Somehow it seems doubtful. Still, it strikes me as a far more worthy experiment than whatever Steven Brill has been cooking up with his paid-content scheme for lo these many months. I hope we’ll get a chance to see how this all plays out.

More on Murdoch and Microsoft

In my latest for the Guardian, I take a closer look at Rupert Murdoch’s dalliance with Microsoft, whose search engine, Bing, is emerging as the main competitor to Google.

The Murdoch-Microsoft story, which I first wrote about last week, got a huge boost yesterday in the Financial Times. Today the New York Times follows up.

Rupe to Google: Bing this, mate

Murdoch_on_BingTwo things are clear about Rupert Murdoch’s pronouncements that he will build a pay wall around his sites, and that he’ll make them invisible to Google’s search engine.

First, he’ll fail utterly if that’s all there is. (How much would you pay for NYPost.com? Yeah, I thought so.) Second, given his track record as a media visionary, we should be cautious not to assume that’s all there is. As I told Chris Lefkow of Agence France Presse a few days ago, Rupe has a history of being two or three steps ahead of everyone else.

Now, it’s unclear what Murdoch may have in mind, and it’s likely that’s because he doesn’t know yet, either. But a media-savvy Media Nation reader has been feeding me stories suggesting that newspaper publishers — including Murdoch — may be inching toward an embrace with Microsoft, whose well-regarded search engine, Bing, has quickly established itself as the number-two competitor to Google.

Imagine some of the ways that this might work. Let’s start with the fact that all any Web publisher has to do is insert some code into its site in order to stop Google News from including it in its search results. No one dares do that, because Google drives lots of traffic to those sites. But publishers have long chafed at Google’s refusal to share any of its ad revenue with them.

But if you had to use Bing rather than Google in order to find content from a number of Big Media players, then you’d have to broaden your searches to two engines. Murdoch and his fellow media moguls might keep their sites open (smart) in return for Microsoft sharing the revenue it earns from selling ads tied to news content.

Or Microsoft might devise a more fine-tuned digital-rights-management system so that content-providers could offer a variety of open, closed and semi-open options (not so smart). There might even be a way for Google to include such content in its own searches as long as it didn’t upset Bing’s infrastructure.

At TechCrunch, Mike Butcher describes meetings that Microsoft is already having with European publishers. According to Butcher, Microsoft is prepared to invest nearly $170,000 in research and development. (I realize this sounds a bit like Lorne Michaels’ offering the Beatles $3,000 to reunite on “Saturday Night Live.”)

Jason Calacanis imagines Microsoft making a pitch that goes something like this:

Want to search the New York Times, Wall Street Journal, USA Today and 3,894 other newspapers and magazine?

Well, then don’t go to Google because they don’t have them!

Go to Bing, home of quality content you can trust!

At Slate, Jack Shafer has more, with links from others hypothesizing what may be happening.

What’s clear is that Murdoch is going to try something dramatic, and that he’ll most likely have some major players on his side. What he’s saying right now may bear little resemblance to the strategy that ultimately emerges.

More: Poynter’s Rick Edmonds is thinking similar thoughts.

Earlier: Rupe prepares to take the plunge.

Rupe prepares to take the plunge

Rupert Murdoch
Rupert Murdoch

News executives love to rail against Google as a parasite that steals their content. Yet none dares to insert a simple piece of code that would make their sites invisible to Google’s search engine.

Until now. Rupert Murdoch, the biggest, baddest media mogul of them all, says he’s moving ahead with plans to start charging for content across the News Corp. mediascape. And he adds that when the moment arrives, he will indeed block Google from indexing his content.

Murdoch even goes so far as to say that he’ll eventually mount a legal challenge to the doctrine of fair use, which allows third parties to use small snippets of copyrighted material without permission for certain purposes, including education and criticism — and, in Google’s view, search indexing.

Publishers have long had a love-hate relationship with Google and Google News. On the one hand, Google News, for many people, has established itself as a substitute front page, making newspaper home pages all but irrelevant. On the other hand, many newspaper.coms receive much of their traffic from Google.

Now Murdoch has adjusted the equation to pure hate.

Two predictions:

First, he may enjoy some success in shoring up WSJ.com, by far his highest-quality outlet, which is already partly subscription-based. But if he thinks people will pay for online access to the sagging New York Post or even a successful operation like Fox News, then he’s going to learn a bitter lesson.

Second, by essentially killing his Web sites, he may well succeed in shoring up print circulation. That’s a short-term strategy, but it may be exactly what he’s got in mind.

Photo of Murdoch at the 2009 World Economic Forum in Davis is (cc) by the World Economic Forum, and is republished here under a Creative Commons license. Some rights reserved.

Back to NewsFire

Since last summer, I’ve been using Google Reader as my RSS aggregator. It’s attractive, and I like the community features that it offers. Last night, though, I decided to switch back to NewsFire. Why?

  • NewsFire, installed on my desktop, is instantaneous. Sometimes that matters. All I have to do is hit “refresh.” With Google Reader, which is out there in the cloud, you have to wait.
  • Google Reader is superfically more attractive. But NewsFire is easier to set up with a nice, big, readable font.
  • Skimming is faster with NewsFire.

So what have I given up? Mainly the ability to access my feeds from any computer. Since I’m rarely without my MacBook, that’s generally not a problem. Still, my thinking continues to evolve.

Serving coffee with Google Maps

I’ve asked my students in Reinventing the News to file brief reports on coffee shops on and near (and in some cases not so near) the Northeastern University campus so that we can compile them all into a Google Maps presentation. I figured it was only fair that I do it, too. So here is my report on Cappy’s II, a small, storefront-style eatery located at 309 Huntington Ave.

When you think of Cappy’s II, you think of pizza, subs and big salads. My only previous visit had been to pick up a Caesar salad to go. It was quite good. But I’d never thought about Cappy’s for my morning coffee run. It’s a bit too far up Huntington, and I’ve become accustomed to Au Bon Pain, which is closer to my office.

I arrived at Cappy’s at about 8:45 a.m. Before walking inside, I took some photos. That elicited a few suspicious questions when I approached the counter. But once I explained what I was doing, I was greeted in a friendly manner.

It was after the breakfast rush but long before lunch, so I had the place pretty much to myself. A medium coffee set me back a reasonable $1.50 plus tax. I asked for half-and-half, and my server, Eleni Athanasiou (in photo), added it for me before handing it to me. Though I prefer self-serve (it’s why I like Starbucks better than Dunkin’ Donuts, even though the coffee at Dunks is pretty good), she got the mix just about right.

Though Cappy’s mainly caters to the takeout crowd, there are some tables, including a few that are out of the way enough to enjoy a relaxing meal. It’s got a full breakfast menu, which would make it a pretty good spot for a morning meeting. All in all, it was an enjoyable experience.

Cappy’s II is open seven days from 7:30 a.m. to 12:30 a.m.