Over the past few years, revenues at The Bedford Citizen, a nonprofit community website in the Boston suburbs, have ramped up from zero to more than $100,000 a year. The Citizen has done it through voluntary memberships, sponsors, grants, the NewsMatch program and — perhaps most significant — an annual glossy publication called The Bedford Guide.
The Guide is a 64-page magazine that serves as an introduction to the town. It is loaded with ads, and from what I can tell, all of them are local, from life sciences giant Millipore Sigma, which has a facility in Bedford, to the Cat Doctor. According to the Citizen’s executive director, Teri Morrow, the 2022 Guide (the third) which came out in December, will produce about $40,000 in revenues.
Now Gene Kalb, a Citizen board member who’s the main force behind the Guide, has been recognized by the trade magazine Editor & Publisher as one of its “Sales Supernovas.” He told E&P’s Robin Blinder that flexibility is a key to the Guide’s success, explaining:
The pandemic hit us just as we started our second annual Bedford Guide. The initial strategy was to approach retail establishments in town. During 2020 with almost all restaurants and retail establishments closed, we shifted our focus to larger corporate industries in town. Our publication is all about supporting our community, and the corporate neighbors in town stepped up to help us. With the retail landscape improving this year, we had a nice combination of retail and corporate advertisers.
Such revenues have allowed the Citizen to grow from an all-volunteer project to a news organization with paid employees — a managing editor, a part-time reporter and a part-time operations manager — as well as freelance fees for contributors.
Founded in 2012, the Citizen continues to grow in other ways as well. According to Google Analytics, the site had more than a million page views in 2021. Those of us who follow such things know that’s a statistic of limited value, but here’s another that’s rock-solid: about 2,200 people have subscribed to the Citizen’s free daily newsletter in a town with fewer than 5,400 households, for a penetration rate of more than 40%. (Caveat: Email being what it is, no doubt there are a number of families with more than one subscription.)
The Citizen is one of the projects that Ellen Clegg and I are tracking for our “What Works” book project. It’s encouraging to see how people in the community have come together to create a vibrant and sustainable source of local news.