The Boston Globe weighs in with its first in-depth story on the home-delivery mess. Unfortunately, the news is not good. Executives for the Globe and the new distributor, ACI Media Group, are pointing fingers at each other, and ACI says service won’t be back to what it was previously for (are you ready?) four to six months. (For what it’s worth, I’m quoted.)
Here’s a paragraph to chew over:
“I said ‘I cannot describe to you how painful it is,’ ” [ACI chief executive Jack] Klunder said, recounting his warning to Globe officials. “I used the expression ‘massive disruption.’ … You’re going to get thousands of calls, e-mails—social media is going to be blistering you. The news media is going to be blistering you. You’re going to like where you are at the end of this cycle but you’re going to go through this.”
To which I and all other Globe subscribers (and managers and employees) can only say: You’ve got to be kidding.