The New York Times has had months to test its online paid-content system. And, as of this morning, it’s a mess.
Last night I tried logging on to the Times’ iPhone app, which, as a subscriber to the Sunday print edition, I am supposed to get for no additional charge. I entered my username and password and got a message telling me to look for a confirmation email. I did. It wasn’t there — not in my inbox and not in my spam folder. I did it again. And again this morning. No dice.
I also got this, from @NYTdigitalsubs: “Sorry to hear you’re experiencing login issues w/ iPhone. We’re investigating. Stay tuned. Thanks for patience.”
Perfection may be unattainable, but given the resistance to paying for Internet content, the Times needed as smooth a launch as possible. So far, not so good.
On the bright side, I did have a chance to play with the Times’ new iPhone app for a few days before the paywall went up, and it is spectacular. And since the “Top News” section is free to everyone, I was able to read that this morning.
Tuesday afternoon update: @NYTdigitalsubs came up with a workaround — log in as a digital subscriber rather than as a print subscriber. That did the trick. A more complete solution is supposed to be available later today.