The column, by Massachusetts AFL-CIO president Robert Haynes and journalist-turned-PR-consultant Jeremy Crockford, makes the point that the Times Co. is shipping jobs overseas just as the leaders of more-enlightened companies are beginning to realize that’s incompatible with quality customer service. They write:
If it doesn’t make sense for Comcast or Dell, it certainly doesn’t make sense for The Boston Globe. Bad business decisions have dogged the Globe over the last 10 years and helped push circulation and revenues steadily downward. It’s time the paper’s owners turned to their own business pages and followed the lead of more savvy corporate thinkers. It’s time to give local people back the jobs they are sending to Bangalore.
Here is an earlier piece, on the AFL-CIO Web site, about the labor group’s efforts to stop the Times Co. from outsourcing Globe jobs.