Tag Archives: Boston.com

Happy news breaks out at Media Nation

Tighter editing standards at Boston.com, improved online comments at the Boston Herald and well-deserved recognition for some first-rate political reporters. There’s so much good news on the local media front on this day-after-the-blizzard morning that it’s hard to know where to begin.

• Boston.com strives for civility. After a miserable stretch in which it falsely accused a Harvard Business School professor (and, gulp, lawyer) of sending a racist email to one of the owners of a Chinese restaurant and then mocked House Speaker John Boehner’s alleged drinking problem following an assassination threat, the folks at Boston.com sound determined to get it right.

In an interview with Benjamin Mullin at Poynter.org, Boston.com general manager Corey Gottlieb says he’s beefed up copy-editing and tightened standards in response to the two incidents. He tells Mullin:

We’ve made a pretty strong point about the fact that it’s OK to slow down. That we’d much rather not be first but get something right and be really thoughtful about it than rush to publish and bypass the discretion that should be required of any good content producer like ours.

The worst thing the Boston Globe-affiliated site could do is chase clicks. December turned out to be a boffo month for Boston.com, driven by its reporting on the Harvard professor’s harassment of the Chinese restaurant over a $4 overcharge — a righteous hit before it went off the rails. (T-shirts were involved, too.) According to Compete.com, Boston.com received nearly 3.7 million unique visits in December, way up from November’s 2.8 million. Compete’s numbers aren’t perfect by any means, but it’s safe to say Boston.com’s numbers were up a lot.

Yet quality matters. And according to Compete, BostonGlobe.com actually attracted more traffic than its free cousin in December, receiving more than 3.8 million unique visits — even though you have to pay a digital subscription fee to receive full access to the site (granted, free social sharing at BostonGlobe.com is pretty generous these days).

No doubt Gottlieb and company are going to stick with their plan to build a buzzy site with lots of viral content (here’s my alternative idea). But I’m glad to see that they understand what’s gone wrong and that they’re determined to do something about it.

One of Boston.com’s biggest problems is that it’s been flying without an editor (except for a few weeks last fall) since its relaunch last spring. That should be rectified as soon as possible.

• The Herald embraces Facebook. Online newspaper comments in general can make you despair for humanity. Over the years the Herald’s have been particularly loathsome. So kudos to publisher Pat Purcell and editor Joe Sciacca for switching to a Facebook-based commenting system.

Facebook isn’t perfect. Certainly there are issues with a news organization turning over its community platform to a giant corporation with its own agenda and priorities. But people are generally more civil and constructive when they’re on Facebook, in large measure because Facebook requires real names — and most people comply.

Check out the comments beneath Howie Carr’s ridiculous column on climate change today. Not bad at all. Only one of the first eight is pseudonymous. And if they’re not all exactly civil, they are less toxic than I’m accustomed to seeing at BostonHerald.com.

Can a real-names policy at BostonGlobe.com be far behind?

Massachusetts’ best political reporters. Chris Cillizza, who runs a political blog for The Washington Post called The Fix, has named nine Massachusetts political reporters as among the best in the country. (Disclosure: The list was based in part on a reader poll, and I voted for friend of Media Nation Jon Keller, who’s among the winners — but every one of these is worthy.)

It’s especially nice to see a couple of reporters outside the Greater Boston orbit win recognition — Jim Hand of Attleboro’s Sun Chronicle and Shira Schoenberg of The Republican in Springfield. Congratulations to all.

Here’s an idea for how to fix Boston.com

Previously published at WGBHNews.org.

I have an idea for how to fix Boston.com, whose executives on Wednesday found themselves apologizing yet again — this time for some juvenile humor about House Speaker John Boehner’s alleged drinking problem following a death threat against him.

The screw-up has gotten widespread coverage from, among others, Politico, the Boston Herald (where the story landed on page one) and The Boston Globe.

First, some context on why John Henry and company find themselves in this situation.

When Boston Globe Media Partners decided to remove all Globe content from its free Boston.com site, a strategy that Justin Ellis explained at the Nieman Journalism Lab last April, they created a difficult challenge. Boston.com was one of the first and most successful newspaper websites, and had spent most of its existence primarily as a place where you could read the Globe for free. The challenge was to create a compelling news site without running anything from the Globe — and, at least based on what I’ve seen, to do it on the cheap.

The route that Boston.com has taken is a lot of aggregation, a lot of attitude and a lot of viral content — such as the phenomenon it had on its hands in December with Harvard Business School professor (and lawyer) Ben Edelman, who was revealed to have sent a series of legalistic, threatening emails to a Chinese restaurant owner because he’d been overcharged by $4 when he placed an online order.

The story went sour after the site published and then pulled a post falsely claiming that Edelman had sent a racist email. It then turned out that deputy editor Hilary Sargent, the lead reporter on all things Edelman, was selling T-shirts online making fun of him, which led to her suspension. (My former Boston Phoenix colleague David Bernstein, a WGBH News contributor, recently wrote a good summing-up of the Edelman affair, with links, for Boston magazine. We also talked about it on “Beat the Press.”)

It hasn’t helped that Boston.com has been without a top editor for most of its reincarnated existence. Globe Media chief executive Mike Sheehan told his own paper Wednesday that he hoped to have an editor in place soon, though he didn’t specify a timetable.

The deeper problem, though, is that Boston.com has a fundamentally different mission — maybe even an impossible mission — compared to the Globe’s other online verticals.

Both Crux, which covers the Catholic Church, and BetaBoston, which follows the local innovation economy, are free to excel and be the best that they can be. Stories that have broad appeal can be picked up and run in the Globe.

Boston.com, by contrast, is hampered by being a general news site that in some respects overlaps with the Globe but can’t really be allowed to compete in any serious way. There are exceptions, of course. For instance, the Globe — and news organizations around the world — picked up on the Edelman story, an entertaining morality tale about a hardworking restaurateur being harassed by an arrogant Harvard professor. And Globe editor Brian McGrory told Justin Ellis he expected to “compete like crazy” with Boston.com.

In the main, though, Boston.com has suffered by what we might think of as an imperfectly applied example of Clay Christensen’s disruption theory — by which I mean that the free Boston.com site can’t be allowed to disrupt the Globe’s business model, which is based on paid print and digital subscriptions as well as advertising. (Henry is known to be an aficionado of Christensen’s work. I wrote in some depth about disruption theory and journalism last summer for Medium.)

I disagree with critics who say Henry ought to shut down Boston.com (it still has great value, built up over nearly 20 years) or sell it (and let the Herald or another competitor grab it?). So what do I think the solution might be?

How about a first-rate arts-and-entertainment site with a truly comprehensive, searchable database of listings? It would fill a real need, and it might attract high-quality local ads. And it would be more like Crux and BetaBoston than the current Boston.com in that it could function as a Globe vertical rather than as a separate-but-not-quite-separate-enough enterprise.

I don’t know whether such an idea would work, and I would observe that the Phoenix didn’t have a lot of success with that model during the last few years of its existence. But the Henry ownership is supposed to be all about experimentation. And the Globe has two advantages the Phoenix lacked: great technology and a huge built-in audience. Some experiments will pan out; some won’t. This one strikes me as worth trying.

Boston.com 2.0 has been troubled from the start. Maybe the right editor can fix it. But maybe it’s not too soon to be thinking about version 3.0.

 

A big year for Remy-related blog posts at Media Nation

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Photo (cc) by Paul. Some rights reserved.

On Tuesday I posted WordPress’ robo-generated report on my year in blogging. But you knew I wasn’t going to stop there, didn’t you? For the past several years I’ve been writing an end-of-the-year round-up of my top 10 posts. It’s always interesting to me to see what resonates most with my readers.

These lists always come with caveats, and this year’s has a big one. Starting last spring, I began offering what I thought were my better blog posts to my friends at WGBHNews.org, who published them first and promoted them on social media. Though I later reposted them on Media Nation, they had already lost a lot of their juice by that point. So it’s hard to know what my top 10 list really means. Maybe I should call this list “The Best of the Rest.”

And away we go.

1. Is Jerry Remy’s broadcasting career finally over? (March 23). The answer, as it turned out, was “no.” But following a devastating story in The Boston Globe by Eric Moskowitz on Remy’s homicidal son, Jared, and the lengths to which Jerry Remy and his wife, Phoebe, had enabled his violent behavior, it sure looked that way, if only for a brief moment. Within days, though, Jerry Remy was back in the broadcast booth, yukking it up uncomfortably with Don Orsillo during Red Sox games. There was all kinds of internal intrigue to this. Both the Globe and the Red Sox are owned by John Henry, who is also a part-owner of Remy’s employer, New England Sports Network. (Page views: 7,714.)

2. Boston.com retracts claim about racist email from professor (Dec. 11). In early December, Boston.com had a phenomenon on its hands: contentious, legalistic emails from Harvard Business School professor (and lawyer) Ben Edelman complaining to a Chinese restaurant about having been overcharged by $4. But then the Boston Globe Media-owned site overreached. Hilary Sargent, who had written the original story, cowrote a follow-up reporting that Edelman had sent one of the owners, Ran Duan, a racist email. It couldn’t be verified, and the story was pulled back. It got worse: It turned out that Sargent had also designed a T-shirt making fun of Edelman that she was selling online. Sargent, the site’s deputy editor (the top editing job was vacant), was suspended for a week. David Bernstein has a good overview of the whole affair at Boston magazine. (Page views: 2,827.)

3. Boston.com’s anonymous sports blogger to be unmasked (March 24). (Page views: 2,648.)

4. Meet the Obnoxious Boston Fan (March 25). I am startled that these two posts received the attention that they did. After the Globe’s exposé about the Remy family, an anonymous Boston.com blogger who writes as the Obnoxious Boston Fan posted a harsh commentary about Remy. It struck me as inappropriate that a Globe-affiliated site would allow anonymous attacks on anyone. Globe digital adviser David Skok told me that Mr. OBF would soon drop the anonymity — and in my follow-up post, I was able to identify him ahead of the official unveiling as Bill Speros. (Page views: 2,178.)

5. Big moves as Globe prepares to expand its business section (Nov. 13). (Page views: 1,870.)

6. Eagan leaves Herald, will write for Globe’s Catholic site (July 30). (Page views: 1,685.)

7. Globe executive announces digital moves (July 29). Probably the biggest ongoing local media story is Boston Globe owner John Henry’s various investments in growth — a new weekly political section (Capital), a Catholic website (Crux) and an expanded business section. These three posts documented a few of those developments. (Page views: 1,609.)

8. Jared Remy joins his dad in attacking Margery Eagan (April 25). The fourth Remy-related item in the top 10. Eagan, then with the Boston Herald, had the temerity to criticize Jerry Remy in her column. Jerry Remy went after her on the air — and Jared Remy joined in from his prison cell. (Page views: 1,495.)

9. Globe to offer buyouts to some staff members (Aug. 1). Not all the news from Globe headquarters in 2014 was about investment and expansion. Even as the news organization grew, it announced cuts in other areas. (Page views: 1,338.)

10. Boston Herald loses libel suit over false prison sex story (March 19). The plaintiff, Joanna Marinova, was awarded $563,000 over a story that falsely claimed she had engaged in “sexual acts” with an inmate during a 2009 trip to Bridgewater State Prison. Marinova and state Rep. Gloria Fox had visited the prison in order to investigate claims of inmate abuse. (Page views: 1,187.)

Boston.com retracts claim about racist email from professor

The tale of the Harvard Business School professor who flipped out because he’d been overcharged $4 by a Chinese restaurant took an ugly turn Wednesday night. Boston.com, which first reported the story, posted a follow-up claiming that Ben Edelman had sent a racist email to the restaurant owner — and then replaced the follow-up with an “Editor’s Note,” explaining that the authenticity of the email couldn’t be verified. The Boston Herald has a summary of what went wrong. (Boston.com is part of The Boston Globe’s network of websites.)

The original story about Edelman, by Boston.com’s Hilary Sargent, had gone viral. Who, after all, can resist reading about a privileged Harvard professor threatening legal action against a hard-working business owner because the prices on his website hadn’t been updated for a while? So when Boston.com retracted its explosive allegation (carrying Sargent and Roberto Scalese’s bylines) that Edelman was not just a contentious jerk but a racist as well, Twitter exploded.

So what did Boston.com publish? It wasn’t long before screen grabs started to make their way around the intertubes. J. Alain Ferry posted a copy here. What happened was that after Edelman apologized to Ran Duan, whose family owns the Sichuan Garden restaurant in Brookline, someone claiming to be Edelman sent another email to the restaurant owner, writing, “You may have won the battle Duan, but at least we can agree your menu is a little less slanty-eyed.” That’s followed up by an apology for accidentally sending what was meant as a private joke, which has the effect of making the mail seem more authentic.

Edelman’s domain name, benedelman.org, is easily found on the Web, and it’s not difficult to send an email using any address you like. The Sichuan Garden website offers an email form that lets you do exactly that. One clue is that all of the legitimate emails Boston.com has posted from Edelman are marked as coming from “Ben Edelman,” whereas the racist email and subsequent apology were from “ben@benedelman.org.”

Despite the retraction, Boston.com as of this moment is still all-in on the rest of its Edelman package. We’ll see what, if anything, comes next.

Update: Kyle Alspach just posted on this at BostInno. He’s got some really interesting technical stuff.

Update II: Here’s a screen image of a tweet Sargent sent out last night that she subsequently took down:

Screen Shot 2014-12-11 at 9.23.52 AM

Matt Gross resigns as editor of Boston.com

Well, that didn’t last long. Matt Gross, the new editor-in-chief of The Boston Globe’s free Boston.com site, has resigned, according to Garrett Quinn of MassLive. BostInno expands on it a bit.

Here’s what I wrote when Gross was hired.

Globe executive announces digital moves

This email to Boston Globe and Boston.com employees was sent out a little while ago by Andrew Perlmutter, executive vice president of Boston Globe Media Partners. A source passed it along to Media Nation. The main news here seems to be that David Skok continues his rise on the Globe digital side and that the company is still in ramp-up mode with the new Boston.com. Interesting stuff if you geek out on these things, as I do.

Colleagues —

From launching Boston.com during the early days of the Internet to developing a responsively designed BostonGlobe.com in 2011, digital innovation and success have always been in our DNA here at Boston Globe Media. At the heart of this success lies the ability to evolve our products over time alongside new trends in digital consumption.

With the consumer web transforming faster than ever before, we must evolve again. In this phase in our evolution, we aim to become a world-class digital product operation. We must continue to produce great digital journalism. That is a given. But like the best web product companies today, we must also develop the ability to build and iterate products with great creativity, discipline, and efficiency. This requires a re-imagination of everything from the structure of the organization to our strategy for identifying and developing new content areas.

Luckily, we pursue this next phase with an incredibly strong foundation, anchored by our three core businesses: Boston.com, BostonGlobe.com, and our Digital Marketplaces. Because each business has the potential for independent growth, the initial step in our evolution is to build excellent, standalone digital product operations for all three properties. Great leadership and a top-notch talent base form the core of this strategy. With that as context, it is my pleasure to make some important personnel announcements.

First, I would like to formally announce that David Skok has, as part of his role as the Globe newsroom’s digital leader, taken the helm at BostonGlobe.com. David came to The Globe in early January and has been in the lead on BG.com since early April. An incredibly strong editorial and product leader, David comes to The Globe from Shaw Communications, where he ran the Global News’ website, Canada’s leading news organization. Additionally, Lauren Shea has joined the BG.com team as Product Director. Lauren comes to us from Arnold Worldwide and brings years of digital product expertise.

Second, I would like to announce that Corey Gottlieb and Angus Durocher will take over Boston.com and our Online Marketplace businesses as Executive Directors of Digital Strategy and Operations. Corey has spent five years building cutting edge digital media experiences at MLB Advanced Media. Meanwhile, Angus has over 15 years of consumer web experience, including leading and managing the front-end engineering team at YouTube for 5 years (both pre and post Google acquisition). With their remarkable combination of product, engineering, content, and marketing leadership skills, Boston.com and the Online Marketplace businesses are in great hands. In this updated structure, Corey will be responsible for Marketing, Content, and Business while Angus will oversee Technology and Design. And they will jointly guide our Product efforts.

Several other very talented individuals have also joined our digital operation recently. On the Boston.com editorial side, Adam Vacarro has joined us from Inc. Magazine while Sara Morrison and Eric Levenson have both come over from The Atlantic Wire. Please welcome them to the organization.

It is very exciting to bring these talented individuals to the organization. And this is just the beginning. Our leadership teams are building high-growth strategic roadmaps for their respective businesses, and we will continue to bring in top-tier talent to help us grow. In other words, the future looks very bright for us. We have a lot to accomplish and many challenges to overcome, but I know we are building the team to do it.

Here we go.

Andrew

Update. And now we learn that Laura Amico, the cofounder of Homicide Watch, will be joining BostonGlobe.com as news editor for multimedia and data projects. This is a huge move (disclosure: Laura and her husband and journalistic partner, Chris Amico, have worked with us at Northeastern) as well as a very smart one.

Still more. Here’s the announcement from David Skok:

I’m thrilled to announce that Laura Amico, the founder of Homicide Watch, will be joining the Globe newsroom to take on the new position of News Editor, Multimedia and Data Projects.

Without exaggeration, I can say that Laura is a bit of a rockstar and a trailblazer in the digital journalism community. She was both the first Nieman-Berkman Fellow in Journalism Innovation at Harvard and the first MJ Bear fellow through the Online News Association. She also teaches at Northeastern University and is the editor of WBUR’s Learning Lab.

Reporting to Jason Tuohey, Laura will oversee our talented data team along with our new metro producer, Andy Rosen.

Having someone of Laura’s pedigree to help push our creative efforts on story-centric journalism is a tremendous coup.  While Laura is most well-known for building the Homicide Watch platform, in our conversations, I’ve found that she possesses an intrinsic understanding of how to engage digital audiences in unique, purpose-driven, community journalism.

Laura understands that we’ve already had some great success with immersive multimedia reporting projects, most recently with Maria Sacchetti and Jessica Rinaldi’s ‘Unforgiven,’ the year-long Spotlight ‘Shadow Campus’ investigation, and the Filipov, Wen, Jacob’s triumvirate on the ‘Fall of the House of Tsarnaev.’ I’m confident that Laura’s diversity of thought will take us in new, extraordinary directions.

Laura (@LauraNorton) will join the Globe newsroom in late August.

— David