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By Dan Kennedy • The press, politics, technology, culture and other passions

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Extreme social sharing and the rising cost of free

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On December 8, 2011

In Technology

Does your Flashlight know what you're doing?

Given that my life is too dull to be of much interest to anyone, I generally go along with the ever-increasing demands from the digital tools that I use to reveal my location or connect with Facebook. I don’t like it, but I don’t care enough to take a stand. (Yes, I’m well aware that that’s the road to hell.)

But three recent experiences have me wondering. I’ll take them in increasing order of ridiculousness.

I’ll start with Spotify, the free music service (premium versions are also available) that requires you to log in using your Facebook account, after which all of your Facebook friends can see what you’re listening to.

I had been using Rdio at the recommendation of Josh Stearns and found it was a little less bewildering than Spotify. Even better, there was no Facebook connection. But after I used up my free-music quota for the month, I switched over to Spotify, and joined the stream. I suppose a 55-year-old shouldn’t worry about whether his musical choices strike others as sufficiently cool, but I do.

Now, I don’t think Spotify’s social-networking policy is particularly outrageous, because it is offering an expensive service for free. So I have no real complaints. But I’m not crazy about having to do my listening in public. And if I get a sudden urge to listen to Barry Manilow (I’m kidding! Really!), I’ll be sure to do it on Rdio.

Considerably farther down the food chain, yesterday I wanted to download a PDF of a legal decision from a site that uses Scribd. With PDFs, you can usually just click and download. But with a Scribd-ified PDF, I had to register, either by creating a new account (ugh) or logging in with Facebook. Hmmm … I did as I was told and got my download.

In paging back through my Facebook status updates, I see no evidence of anything saying “Dan downloaded a document from Scribd!” But still.

Finally — and the mind still reels at this — I recently received a notification that there was an update available for Flashlight, an app that turns your iPhone into, yes, a flashlight. What, I wondered, could be new and improved about Flashlight? A brighter light? A setting that shines a Batman logo on the sides of vacant buildings?

I installed the new app, started it up — and was asked whether I wanted to provide my location information. Seriously. Well, that was easy. No. But is someone sitting in a room somewhere with a giant Google map, checking to see who’s looking for their car keys?

My prediction: Social sharing is here to stay, but not at this level. Businesses are going to discover that there’s no social-media pot of gold at the end of every rainbow. And as I said, though I’m not particularly obsessed with protecting my privacy, I think all of us should be concerned about living increasingly large chunks of our life in public.

Social media and journalism

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On March 22, 2011

In Media

Tomorrow I’ll be giving a talk to Northeastern alumni at the Burlington campus as part of the NU@Noon series. My topic will be “Social Media: The Connective Tissue Between News Outlets and Their Communities.” I’ve prepared some slides and plan to riff on them a bit before turning it over to questions. If you’d like a sneak preview, here you go.

Do social media have anti-social consequences?

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On May 25, 2010

In Media

Has the rise of blogging, Twitter and other forms of social media contributed to ideological polarization and the decline of a shared culture? It’s an old debate.

Tonight at 11 p.m., Jon Keller of WBZ-TV (Channel 4) and I will talk about it following the release of a new report by the Project for Excellence in Journalism titled “New Media, Old Media.”

Privacy, Facebook and the future of social networking

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On May 18, 2010

In Media, Technology

In my latest for the Guardian, I wonder whether Facebook can survive the crisis created by its self-inflicted privacy fiasco. But I also wonder where Facebook users would go if they decide they’ve had enough.

From talking about it to just doing it

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On May 3, 2010

In Media, Technology

[googlemaps https://maps.google.com/maps/ms?ie=UTF8&hl=en&msa=0&msid=110849334117410151532.00048518b4ffdc95dd0ae&ll=41.656497,-72.388916&spn=2.872863,5.493164&z=7&output=embed&w=500&h=350]
When I first started teaching a course called Reinventing the News a few years ago, I envisioned it mainly as a seminar. The idea was that we would look at some case studies of where the news business might be headed and blog about it.

I quickly realized that wasn’t good enough. The spark for me was a student who had just come back from her co-op job at the Patriot Ledger of Quincy. She had assumed the most complicated tool she’d have to use would be a notebook. Instead, she was tossed a point-and-shoot digital camera and told to teach herself how to capture and edit video. She liked it so much she ended up changing her career goals from print to video.

It was with some trepidation that I began adding three weeks of Web video to Reinventing a year and a half ago. First, I had to teach myself how to do it. And it required exposing some vulnerabilities. I knew some students would be starting from zero, but I also knew that others were already better at video journalism than I’d ever be. Nevertheless, it proved to be well worth it.

Last week we finished the most complex version of Reinventing I’ve offered, and my students had to pull together a variety of skills for their final project. The assignment was to use free online tools to create a multimedia story. The elements:

  • An 800- to 1,000-word story about a digital media project that had caught their eye, written up as a blog post with relevant links.
  • A slide show of six to 10 still photos, posted to Flickr and embedded in their blog.
  • A two- to five-minute video they shot and edited, posted to YouTube and also embedded in their blog.
  • An explanation of how they used social networks such as Twitter and Facebook to find sources and report their story.

At the end of it all, they were asked to note the location of their story on a Google map and link to their blog post. The result is the map I’ve embedded above. I invite you to explore. These young journalists did a terrific job, and I am very proud of them.

If you click on “View Reinventing the News: Final Projects in a larger map,” directly under the embedded map, you’ll find the list of students on the left-hand side. Click on a name to find his or her spot on the map, each one of which is linked directly to their project. Hmmm … Google could make this a little bit simpler, eh?

I’ll be teaching Reinventing again this fall, and I will continue to refine. My first thought is that I ought to dump the brief wiki exercise I offer and instead delve more deeply into how to handle comments. Any thoughts you have would be welcome.

Talking back to the news with NewsTrust

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On April 13, 2010

In Media, Technology

Who doesn’t like to talk back to the news? That, in its essence, is the idea behind NewsTrust, a site I’ve been involved with almost from its inception in 2005. The basic idea is to rate news stories on journalistic criteria such as sourcing, fairness and depth. You can rate news organizations, and other reviewers get to rate you as well.

Last week Mike LaBonte, a volunteer editor for NewsTrust who lives in Greater Boston, visited my Reinventing the News class to lead a hands-on demonstration. Dividing the class into four groups, we reviewed a story in the Washington Post on a day in the life of an Iowa tea-party protester.

It was a difficult story to rate, and my students were of two minds. On the one hand, the story was woefully incomplete, and the reporter allowed the protester to make all kinds of ridiculous assertions about President Obama and health-care reform. On the other hand, the story had value if viewed not in isolation but, rather, as part of the Post’s ongoing coverage. As a result, student reviews ranged from a high of 3.5 (out of 5) all the way down to a 1.7.

We followed that up with a class assignment: each student was asked to find, post and rate at least three stories, and to write about the experience, as well as the positives and negatives of NewsTrust, on her or his blog. Here is our class wiki, which links to everything.

Unlike previous semesters, we did not participate in a news hunt on any particular topic. Thus you’ll find stories ranging from the death of Polish President Lech Kaczynski and the pending retirement of Supreme Court Justice John Paul Stevens to lighter fare such as why yoga appeals mainly to women.

Students have differing views about the value of NewsTrust as well. One positive aspect, it would seem, is that perusing NewsTrust restores some of the serendipity that existed back when everyone read a print newspaper every day.

Yet Mark DiSalvo observes that Google News and the people he follows on Twitter already put news stories in front of him that he might not otherwise know about, and with less technological hassle. “Google News has better customization tools, and the people I follow on Twitter are already people whose taste I trust,” he writes.

Hannah Martin writes that NewsTrust makes her think about the news in a more critical and discerning way. “What I liked about the reviewing experience was it forced me to really analyze my news on its journalistic value, which, as bad as it sounds, is often something that slips my mind,” she says. “I browse the headlines of nyt.com, read what looks important, and accept it as fact, rarely stopping to count sources or assess context. The process of reviewing though, forced me to think through all the elements of each piece, and consider what, as a journalist, should ultimately be there.”

My own view is that NewsTrust is potentially valuable as a crowdsourced front page — an alternative to letting the New York Times or the Washington Post tell us what the most important news of the day is. The problem is that the software is time-consuming and not particularly intuitive, even though it has been improved over the past year.

And though NewsTrust claimed more than 15,000 registered users by the end of 2009, most of the stories you’ll find seem to have been posted and rated by just a small handful of regulars. This is not surprising. Studies have shown that two much-bigger crowdsourced sites, Wikipedia and Digg, are the handiwork of small numbers of unusually active users.

I hope NewsTrust will continue to grow, because the idea is sound. The challenge is that crowdsourcing only works when there is a crowd.

How Facebook is driving the push for real names

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On April 12, 2010

In Media, Technology

Could Facebook — or at least the Facebook ethos — help turn the tide of negativity when it comes to online newspaper comments?

Richard Pérez-Peña reports in the New York Times that an increasing number of news organizations are requiring commenters to use their real names, or at least providing incentives to do so. They credit Facebook and Twitter, where most people use their real names, in fostering a change in attitude. Pérez-Peña writes:

Several industry executives cited a more fundamental force working in favor of identifying commenters. Through blogging and social networking sites like Facebook and Twitter, millions of people have grown accustomed to posting their opinions — to say nothing of personal details — with their names attached, for all to see. Adapting the Facebook model, some news sites allow readers to post a picture along with a comment, another step away from anonymity.

Several months ago I led a workshop on social media for the New England Newspaper & Press Association. The most interesting idea to come out of the workshop, I thought, was put forth by a weekly-newspaper editor who said he had been posting links to many of his stories to a Facebook group and encouraging readers to comment there.

The Facebook group, he said, had turned into more of a real online community than the comments at his newspaper’s Web site, where anonymity had transformed even mundane matters into fodder for nasty rhetoric and personal attacks. And it’s not just real names; it’s the entire online persona people create on Facebook, with pictures and personal information, all of which encourage users to act more like human beings when they start typing. I was so excited that I instituted a real-names policy at Media Nation as soon as the conference was over, though I’ve held off from taking the Facebook route.

But what about the notion of sending readers away from your Web site, where you presumably have some advertising you want them to look at? I would argue that if you become a trusted source for your readers, they will reward you by coming back and providing you with more traffic than you would otherwise get.

Besides, as Pérez-Peña notes, advertisers generally don’t want to be associated with the kind of vitriol that characterizes anonymous comment sections.

Facebook is a great technological solution for small organizations that don’t have the wherewithal to offer a registration system of their own. But Howard Owens has managed to put together a registration system accompanied by a real-names policy at the Batavian, the community-news site in western New York that he owns. Owens writes:

Real names may not prevent people from spewing misinformation and defamatory bile, but at least if readers trust that the person making such assertions is using a real name, they can judge it accordingly, or fact check the source themselves.

Owens goes on to note that if the Cleveland Plain Dealer had had a real-names policy, it could have avoided the ethical dilemma in which it finds itself over a judge whose e-mail address was being used to post anonymous comments about cases in which she was involved. (The judge claims, not too convincingly, that the anonymous poster was her daughter.)

The Plain Dealer outed the judge, Shirley Strickland Safford. And last week Saffold sued the paper for $50 million, claiming the paper had violated its own privacy policy.

Of course, that’s something of an inside-out argument — that is, the Plain Dealer wouldn’t have done anything unethical if it didn’t have private information it could handle unethically. The best reason for real names is to foster a civil discussion. Along with strict moderation, real names can help fulfill the promise of a comments section that helps build community and readership.

Reconnecting with your audience

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On February 4, 2010

In Media

Social media for journalists

View more presentations from Dan Kennedy.

I’ll be leading a discussion on “Blogging, Social Media and Journalism” tomorrow from 10:45 a.m. to noon at the annual convention of the New England Newspaper & Press Association at the Park Plaza. I’ve put together some slides (above), but I’m conceiving this session as an unconference, and I want to turn it over to the editors and reporters who’ll be attending as quickly as possible.

The blabbing continues. From 3:45 to 5 p.m., Adam Gaffin of Universal Hub and I will lead a workshop on “Writing for the Web.”

Finally, on Saturday from 1:45 to 3:15 p.m., I’ll be taking part in a panel discussion on social media that’s part of the ACLU of Massachusetts “Secrecy, Surveillance and Sunlight” conference at UMass Boston. I’ll be joined by Northeastern University Law School professor Hope Lewis, ACLUM online communications coordinator Danielle Riendeau and ACLUM communications director Christopher Ott.

Now, to get back to those slides (and sorry for the funny line breaks; there’s something about SlideShare that I’m obviously missing). There are a number of examples I’ll be talking about that are worth taking a deeper look at. So I thought I’d post some links here.

Mining comments for social-media gold

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On January 27, 2010

In Media

Social media isn’t just about Twitter and Facebook. Sometimes it’s about finding new ways to listen to your audience. Even reader comments, which seem so 1998, can be a good starting point.

Today’s example: For some time now, a commenter to the New Haven Independent who goes by the handle of “Norton Street” has been posting smart missives on issues related to architecture and urban design.

On Tuesday, NHI editor Paul Bass revealed Norton Street’s identity — he is an architecture student named Jonathan Hopkins — and accompanied him on a walking tour of New Haven’s architectural highlights and lowlights.

The story has already attracted 17 comments, including yet another long post from Hopkins.

Here is the NHI’s comments policy, which I think is a model of how to do this right.

A citizen-media aggregator for Haiti

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On January 15, 2010

In Media

On Wednesday I mentioned Global Voices Online, a Harvard-affiliated service that was rounding up citizen media from Haiti and the Caribbean.

Global Voices has since set up a Haitian Earthquake 2010 section that aggregates citizen-produced content and includes key links to mainstream news organizations — including the Boston Haitian Reporter. It’s got its own RSS feed, so you can plug it into Google Reader.

Here’s a first-hand account of the quake that I found on Global Voices:

Towards 4:45 PM, with our driver, we enter the parking lot of Karibean, Pétion-ville’s big mart. As usual, the way in is slowed by the usual Delmas traffic. While driving up the entry, our Patrol began to dance. I was imagining three or four boys standing on the bumper wanting to swing the car. In front of us, the parking lot ground rocked like the waves at Wahoo Bay. The Karibean building started to dance and in 3 seconds’ time completely tumbled down. A white cloud swept across the parking lot and you could see zombies whitened by dust appearing, in complete panic.

The earthquake is a tragedy whose full dimensions won’t be known for quite some time

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