Category Archives: Technology

Blog like a journalist

The revolutionary gleam has faded. Yet blogging remains at the center of the digital media toolbox.

From the vantage point of 2014, offering advice on how to write a blog feels a little like telling people how to write a proper newspaper article in 2005. “Blogging is dead,” says the (ahem) blogger Jason Kottke, overtaken by social-media platforms such as Facebook, Twitter, and Instagram.

But if the revolutionary gleam has worn off, blogging nevertheless is still a valuable tool for anyone practicing digital journalism, whether it be commentary, original reporting, photography or video. I’ve been blogging since 2002  — on my own at first, then as the media columnist for the late, lamented Boston Phoenix, and since 2005 as the publisher and almost-sole author of Media Nation.

These days there are many places online where you can share your work  — not just social platforms but also online publications such as The Huffington Post and Medium, which combine paid content with unpaid blog posts. (God help us, but such hybrids are known in some circles as “platishers.”) So why set up a solo blog?

Read the rest at Medium.

The economics of crowdfunded potato salad

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I’m going to write a get-rich-quick book called “Finding Your Inner Potato Salad — And Making Your Financial Dreams Come True.” And, of course, I’ll fund it with a Kickstarter campaign. I’ll make that other Dan Kennedy look like an amateur.

Photo (cc) by Terry and published under a Creative Commons license. Some rights reserved.

Flashback: The state of digital culture in 1993

In the spring of 1993 I attended a conference on journalism and technology at Columbia University. It was a time when the digital culture that was to emerge was right on the brink: the Internet was not nearly as much of a force in the lives of ordinary people as were commercial services like Prodigy, and Mosaic, the first graphical Web browser, had just been released. With The Boston Globe just having run an image of the story I wrote for The Boston Phoenix after that conference, I thought I’d reproduce it here in full.

Future Watch: Lost in space

Why the electronic village may be a very lonely place

Copyright © 1993 by the Phoenix Media/Communications Group. All rights reserved.

May 7, 1993: From 500-channel interactive TV to portable electronic newspapers, an unprecedented explosion of information technology awaits us in the next several years. These services, media analysts say, will allow you to tailor news programming to your own interests, do your banking and shopping at home, and make restaurant reservations with a hand-held computer while you’re sitting at a bus stop.

Certainly the speakers were bullish at this past week’s conference on “Newsroom Technology: The Next Generation,” sponsored by the Freedom Forum Media Studies Center, at Columbia University, in New York. Expert after expert talked in rapturous tones about the “information highway,” fiber optics, coaxial cable, digital compression, and the like.

But there’s a dark side to the emerging electronic village, acknowledged almost as an afterthought amid the glowing financial projections and the futuristic technobabble. And that dark side is this: as information becomes increasingly decentralized, there’s a danger that consumers of that information — all of us, in other words — will become more and more isolated from society and from each other.

What’s being lost is the sense of shared cultural experience — the nationwide community that gathered to watch, say, the Vietnam War, in the 1960s, or the Watergate hearings, in the 1970s. Media analyst Les Brown, a former television reporter for the New York Times, believes that for all their “insufferable arrogance” during that era, the Big Three networks “served the needs of democracy very well.” With 500 channels, he fears, users will choose news programming that suits their political biases — if they choose any news programming at all.

“Whatever happened to everybody talking to each other?” he asked during the Freedom Forum gathering. “What happened to this big tent we used to have? As the media become more democratized, they may serve the needs of democracy less well.” Continue reading

The World Wide Wayback Machine

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This is pretty cool. A story I wrote for The Boston Phoenix in 1993 was used to illustrate an article in The Boston Globe on the early days of the Web.

Among the interviewees: Michelle Johnson, the first editorial manager of Boston.com, now a Boston University journalism professor; and Barry Shein, the founder of The World, the first company to provide Internet access to members of the public (me among them).

“When I started to put the public on the Internet for the first time, I got flak,” Shein tells the Globe’s Leon Neyfakh. “People thought it was illegal, because for a long time you had to be part of an approved research institution to have access to the Web. So people involved in Internet governance, such as it was … they sent me hate mail saying, ‘You can’t do this. This is not a public resource. You have no right to put people on the Internet.'”

Talking about Facebook and emotional manipulation

Click on image to watch video

Click on image to watch video

Jon Keller of WBZ-TV (Channel 4) and I talked Monday about Facebook’s experiment in surreptitiously changing the emotional content in the newsfeed of some of its users to see if it made them happy or sad.

Author and Microsoft Jaron Larnier weighs in on The New York Times’ opinion pages today, writing:

The manipulation of emotion is no small thing. An estimated 60 percent of suicides are preceded by a mood disorder. Even mild depression has been shown to increase the risk of heart failure by 5 percent; moderate to severe depression increases it by 40 percent.

And if you want to get up to speed quickly, Mathew Ingram of GigaOm has written a terrific all-known-facts round-up.

This is an important issue, and it should not sink beneath a morass of outrage about other issues — although, sadly, it probably will.

Disruptive innovation and the future of news

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Photo via ElationPress.com.

Previously published at Medium.

Toward the end of The Innovator’s Dilemma, Clayton Christensen’s influential 1997 book about why good companies sometimes fail, he writes, “I have found that many of life’s most useful insights are often quite simple.”

Indeed, the fundamental ideas at the heart of his book are so blindingly self-evident that, in retrospect, it is hard to imagine it took a Harvard Business School professor to describe them for the first time. And that poses a problem for Jill Lepore, a Harvard historian who recently wrote a scathingly critical essay about Christensen’s theories for the New Yorker titled “The Disruption Machine.” Call it the Skeptic’s Dilemma.

Christensen offers reams of data and graphs to support his claims, but his argument is easy to understand. Companies generally succeed by improving their products, upgrading their technology, and listening to their customers — processes that are at the heart of what Christensen calls “sustaining innovations.” What destroys some of those companies are “disruptive innovations” — crude, cheap at first, attacking from below, and gradually (or not) moving up the food chain. The “innovator’s dilemma” is that companies sometimes fail not in spite of doing everything right, but because they did everything right.

Some examples of this phenomenon make it easy to understand. Kodak, focusing its efforts on improving photographic film and paper, paid no attention to digital technology (invented by one of its own engineers), which at first could not compete on quality but which later swallowed the entire industry. Manufacturers of mainframe computers like IBM could not be bothered with the minicomputer market developed by companies like Digital Equipment Corporation; and DEC, in turn, failed to adapt to the personal computer revolution led by the likes of Apple and, yes, IBM. (Christensen shows how the success of the IBM PC actually validates his ideas: the company set up a separate, autonomous division, far from the mothership, to develop its once-ubiquitous personal computer.)

Clay Christensen in 2011. Photo (cc) by Betsy Weber. Some rights reserved.

Clay Christensen in 2011. Photo (cc) by Betsy Weber. Some rights reserved.

Christensen has applied his theories to journalism as well. In 2012 he wrote a long essay for Nieman Reports in collaboration with David Skok, a Canadian journalist who was then a Nieman Fellow and is now the digital adviser to Boston Globe editor Brian McGrory, and James Allworth, a regular contributor to the Harvard Business Review. In the essay, titled “Breaking News,” they describe how Time magazine began in the 1920s as a cheaply produced aggregator, full of “rip-and-read copy from the day’s major publications,” and gradually moved up the journalistic chain by hiring reporters and producing original reportage. Today, they note, websites like the Huffington Post and BuzzFeed, which began as little more than aggregators, have begun “their march up the value network” in much the same way as Time some 90 years ago.

And though Christensen, Skok, and Allworth don’t say it explicitly, Time magazine, once a disruptive innovator and long since ensconced as a crown jewel of the quality press, is now on the ropes — cast out of the Time Warner empire, as David Carr describes it in the New York Times, with little hope of long-term survival.

***

INTO THIS SEA of obviousness sails Lepore, an award-winning historian and an accomplished journalist. I am an admirer of her 1998 book The Name of War: King Philip’s War and American Identity. Her 2010 New Yorker article on the Tea Party stands as a particularly astute, historically aware examination of a movement that waxes and wanes but that will not (as Eric Cantor recently learned) go away.

Lepore pursues two approaches in her attempted takedown of Christensen. The first is to look at The Innovator’s Dilemma as a cultural critic would, arguing that Christensen popularized a concept — “disruption” — that resonates in an era when we are all fearful of our place in an uncertain, rapidly changing economy. In the face of that uncertainty, notions such as disruption offer a possible way out, provided you can find a way to be the disruptor. She writes:

The idea of innovation is the idea of progress stripped of the aspirations of the Enlightenment, scrubbed clean of the horrors of the twentieth century, and relieved of its critics. Disruptive innovation goes further, holding out the hope of salvation against the very damnation it describes: disrupt, and you will be saved.

The second approach Lepore pursues is more daring, as she takes the fight from her turf — history and culture — to Christensen’s. According to Lepore, Christensen made some key mistakes. The disk-drive companies that were supposedly done in by disruptive innovators eating away at their businesses from below actually did quite well, she writes. And she claims that his analysis of the steel industry is flawed by his failure to take into account the effects of labor strife. “Christensen’s sources are often dubious and his logic questionable,” Lepore argues.

Jill Lepore. Publicity photo from her Harvard bio.

Jill Lepore. Publicity photo from her Harvard bio.

But Lepore saves her real venom for the dubious effects she says the cult of disruption has had on society, from financial services (“it led to a global financial crisis”) to higher education (she partly blames a book Christensen co-authored, The Innovative University, for the rise of massive open online courses, or MOOCs, of which she takes a dim view) to journalism (one of several fields, she writes, with “obligations that lie outside the realm of earnings”).

Christensen has not yet written a response; perhaps he will, perhaps he won’t. But in an interview with Drake Bennett of Bloomberg Businessweek, he asserts that it was hardly his fault if the term “disruption” has become overused and misunderstood:

I was delighted that somebody with her standing would join me in trying to bring discipline and understanding around a very useful theory. I’ve been trying to do it for 20 years. And then in a stunning reversal, she starts instead to try to discredit Clay Christensen, in a really mean way. And mean is fine, but in order to discredit me, Jill had to break all of the rules of scholarship that she accused me of breaking — in just egregious ways, truly egregious ways.

As for the “egregious” behavior of which he accuses Lepore, Christensen is especially worked up that she read The Innovator’s Dilemma, published 17 years ago, yet seems not to have read any of his subsequent books — books in which he says he continued to develop and refine his theories about disruptive innovation. He defends his data. And he explains his prediction that Apple’s iPhone would fail (a prediction mocked by Lepore) by saying that he initially thought it was a sustaining innovation that built on less expensive smartphones. Only later, he says, did he realize that it was a disruptive innovation aimed at laptops — less capable than laptops, but also cheaper and easier to carry.

“I just missed that,” he tells Bennett. “And it really helped me with the theory, because I had to figure out: Who are you disrupting?”

Christensen also refers to Lepore as “Jill” so many times that Bennett finally asks him if he knows her. His response: “I’ve never met her in my life.”

***

CHRISTENSEN’S DESCRIPTION of how his understanding of the iPhone evolved demonstrates a weakness of disruption theory: It’s far easier to explain the rise and fall of companies in terms of sustaining and disruptive innovations after the fact, when you can pick them apart and make them the subject of case studies.

Continue reading

Tell the White House we need to preserve net neutrality

Normally I’m not a big fan of journalists’ signing petitions. But preserving net neutrality is so fundamental to what we do that we should all send President Obama a strong message. We need net neutrality to provide the public with the information it needs for self-government — it’s that basic.

This particular petition is endorsed by Tim Wu, who literally coined the phrase. I haven’t checked out all the prominent supporters, but I know that Jeff Jarvis is among them. If the possibility of democratic media is important to you, please sign.

And here is some background on net neutrality from Free Press.